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    Greer Arizona

    5.0 (1 review)

    Services - Greer Arizona

    Catering

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    Big Rob's Catering

    Big Rob's Catering

    (2 reviews)

    We paid in full for catering and confirmed multiple times that everything was scheduled. The day of…read morethe event, they called and canceled last minute due to illness. While that was extremely unfortunate, we understand that things happen, that alone wouldn't justify a one-star review. What does justify it is what happened next. They did not proactively offer a refund. We had to call them and request it. Even then, they acted surprised and said they would "consider" a partial refund. When we asked why only partial, they claimed it was because they had already purchased the food. So let me get this straight, you cancel on us the day of, and then expect to keep part of our money because of your internal costs? That's not how professional businesses operate. Completely unacceptable. Save yourself the frustration and go with someone else!

    We booked Big Rob's Catering for a company leadership retreat more than a month in advance. As…read morerequired, we paid a 50% deposit upfront. The day before the event, we attempted to pay the remaining balance by card, but it didn't go through--likely due to location. We immediately offered multiple other payment options. After discussing it we sent her a check. We were fully prepared to pay her in any form she preferred. On the morning of our event, we were notified that she was sick and would not be able to cater for the two days we had booked. We completely understand that illness happens, but when we asked if she had any backup plan, referrals, or anyone who could step in, she told us she had nothing to offer--no alternatives, no assistance--and that we would be left without food or services. Despite canceling on us the day of the event and providing no services whatsoever, she refused to return our full payment, stating the deposit was non-refundable. However, her contract clearly states that non-refundable deposits apply to client cancellations, not cancellations made by the caterer. There is no clause allowing her to retain any portion of the payment if she is the one who cancels. As a result, our company was left scrambling at the last minute to find food for a large group over two days, which caused unnecessary stress and disruption to an important event. Communication after the cancellation was also unprofessional. We were told she would not issue a full refund and were effectively told not to contact her further. Based on this experience, we would strongly caution others against using this company--especially for important or time-sensitive events where reliability, accountability, and professionalism matter.

    Greer Arizona - catering - Updated July 2026

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