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    Susan Reichel - Susan Reichel Realtor®

    Susan Reichel

    (1 review)

    I'm going to have to post this in multiple reviews because of the length. Please see the updates…read morefor the full story Fast forward a week or so, and I get a call from Jen Fortson at Charis Realty Group in Shepherdstown. She's new there and calling people who have delisted a not sold property. I explain to her how frustrated my wife and I are, and give a little detail on why we delisted. There are more details on why, but the exact details aren't as important. She says she thinks Charis Realty Group can help us. We agree to meet with them. In the meantime, Ryan Homes emails us that they are having a special offer where they'll pay full closing if we build another house in the same neighborhood as the one we already had put a contract on and lost. We decide to go ahead and put down a deposit with Ryan Homes and picked out a lot. At this time it's December. We meet with Jen and Susan Reichel (manager) and tell them where we are at with buying the new home, exactly what we need to get out of the current one financially to make it work, and that since we bought in 2006 we are taking a substantial loss on the house. We clearly communicate to them that our asking price is what it is, and we have very little room. I even go far as to say I won't write a check for even $5 to be able to get out of the current home, and if we can't sell it for what we need we just won't proceed. At first Susan says our asking price is too much, but tours our home nonetheless. My wife and I had put a decent amount of money into making it nice so we could move on. Susan made a few recommendations, I told her I still planned on doing some things like painting the kitchen cabinets, and she agreed that she could get us our asking price. We agreed to list in January, and have a June close. Our new house wasn't slated to be started until late February with a projected completion date of June. I was immediately uncomfortable with this. No one is looking at a house when there is snow on the ground for a June closing. They're looking because they need a house now. I was assured this wasn't a problem. Well, as it turns out, it was. The first people to view the house made an offer substantially lower than we were asking, and wanted a 30 day close. We turned them down on both things. I wasn't planning on moving twice, or finding a place to live while our new place was built. Just wasn't an option. We have pets, and it wasn't a process that we wanted to deal with. The offer would have made us have to write a check for close to 15k, after I said I wouldn't write a check for even $5. So that went nowhere. That was the last anyone showed any interest. We had close to 20 showings, some on as little as an hours notice even after we had asked for 24 hours notice so we could get our pets to some place else during the showing. Jen held 2 open houses, one literally had no people come through. We have a ring doorbell, so it records anyone coming or going. Not one person came. As the listing grew stale, which most would when you can't close for 6 months, our new house began to near completion. We get a text from Jen that she'd like to have a call with both her, and Susan on what we can do to get the house sold. 70 days into our 90 day listing contract Susan starts the call with "you need to put the stuff in your basement in a pod." As my wife is telling her that waiting 70 days to use this as a reason the house isn't selling, and to start scapegoating unacceptable, she decides to try and talk over her. I'm not having it, and I yell over her that my wife is talking and she's being disrespectful. I decided before I tell her what I really think, and how angry my wife and I are at this point, the conversation is over and we end it. I text Jen and we both agree it didn't go well. It had been 70 days, and not a single feedback through the app they provided even mentioned the basement. It got to a point where we had a deadline to close or we'd lose the house. Jen strung us along with 2 or 3 "interested buyers" who, as it turns out, were not at all interested.

    From the owner: Luxury Real Estate, Staging Assistance, Real Estate Team, Comprehensive Service, Matterport Virtual…read moreTours, 4.5% Commission, Full Service Brokerage.

    Greentree Realty - realestateagents - Updated May 2026

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