Can't say enough about the team at Pro Touch Auto in Fayetteville, Ga…read more Called on a Thursday about needing a new battery for my Mini Cooper. Jeff was terrific and said bring it in at your convenience and we'll take care of it right away for you. Offered to pick me and the car up, or if I could get the car to them they would bring me home. Whatever worked best for me is what mattered to Jeff. I brought the car in that same afternoon and with a short wait I was all set. Had a pleasant wait as well. I was introduced to the owner Justin and he is wonderful too. The team is all about customer service with very fair prices!! If your shopping for a used car, they have a great selection as well with affordable pricing. Great group of guys with fun personalities, I highly recommend Pro Touch Auto and have a new place for all my vehicle needs. If your trying to decide who will treat you well, think no further and give Pro Touch Auto your business. You won't be disappointed....... Ellie Murphy

Horrible!!! I was…read morereferred to Pro Touch Auto by CarShield, and my experience has been a nightmare. My car was towed to their shop and kept for over four months, only to return with new problems they caused, including a gas leak, missing undercarriage, and a turbo cover that was never replaced. I had to bring my car back several times for issues they created. My cover to my engine was left off and the under carriage cover was not place on properly and cause it to drag causing more problems. Despite claiming the work was under warranty, they refuse to honor it and will not return my calls. I have called from other phone numbers and the owner Justin answers and have lied to me several times that he'll get back to me and never does. My car not drivable and has been for months now due to the poor workmanship, missing parts, and total lack of accountability. This has caused me enormous stress, financial hardship, and frustration. I trusted them based on a CarShield referral, and the experience has been completely unprofessional and unacceptable. Avoid Pro Touch Auto in Fayetteville at all costs. I hate that I have to write this review and held back from doing so because I thought that Justin would do the right thing and fix the problem his shop created. I am totally disappointed and wouldn't wish this on my worst enemy!!!! Services General repairs & maintenance

Amazing service spoke with Kelly she assured me they would take care of my car and my daughter…read moregoing in my place very reasonable and my car is quiet tysm.

$3500 for two converters one of them went bad at 15,000 miles He charged me additional $550 for him…read moreto replace it one of the pipes have a hole in the side of it, and the muffler tailpipe is loose and the welding job looks like a rookie did it .... I expect better service than this. I will never go back here.

Michael at ATL Urban Garage could not have been kinder and more attentive throughout my entire…read moreservice experience. When assessing my car for regular maintenance needs (new brake pads and an oil change), he thoroughly investigated my all of my concerns and listened to me. The services my car needed were priced very fairly, and I didn't feel taken advantage of. That part is especially important to me as a woman who has been overcharged for unnecessary services in the past - you won't have to learn that hard lesson here! I have limited knowledge about cars (and LOTS of questions as a result), and Michael took care to address each one of them. He was patient, thoughtful, and so welcoming! If you have the pleasure of spending an hour in his shop while waiting for your service to be completed, you won't be without a great companion. He is a busy man, but clearly makes time for his customers. I would absolutely recommend this shop for their quality of service, kind staff & owner, and great value.

Michael was very knowledgeable and informative. Was very respectful also. Highly recommend!read more

Yesterday I posted a review based off an unforeseen breach in communication. The owner contacted me…read morethis morning explaining the miss understanding. Once explained along with one of our prior conversations it became clear that our prior conversation was strictly confidential, meaning our conversation was never conveyed to the rest of his team. In true business fashion a full refund was offered and instead of excepting it I chose to continue our business deal. This isn't about pricing it's about the respect and I respect that.

I have been a Gowen's customer for over 10 years. I followed a mechanic from shop to shop for…read morenearly 20 years. They've taken care of multiple cars from basic maintenance to custom work and all for totally reasonable prices. Now, they no longer want to work on the same cars they've helped me maintain for over a decade. If you want a strong, reliable, years-long relationship with a shop that can maintain your vehicles, I would look elsewhere.

The only honest car dealership. Upfront about issues and the potential downsides. Good insight on…read moredifferent options & what to look out for. Led me exactly to what I was looking for. The price is literally the lowest I've seen Thank you so much BMVW

The people are very nice to deal with and the prices are solid for the used cars. Keep in mind that…read moreit's a cash up front place so expect to pay in full like at an auction, or look for financing elsewhere which may be a hassle depending on your credit and age. MAJOR DRAWBACK: examine the vehicle front to back before signing the paperwork, unlike other car dealerships if you catch a serious problem after purchase you will be fully liable to fix it on your own dime. My car had a serious Crater in the windshield, right in my eyeline, that extended clearly to the inside of the window and already showed signs of webbing out, when I mentioned it the attendant said its just glue but when I got home to clean it I realized it's not, the big problem Is that it's quite dangerous and can easily shatter into my face. So now I have to replace the windshield on top of dropping tons of money on a new car. :(

I came here because I saw another post saying to come and get your car hooked up. They hooked it…read moreup, it ran almost as good as it did when it came off the lot. If you're in need of car service this is your place

Very reliable auto shop. They fixed the issue quickly and explained everything in a simple way. I…read moreappreciate the honest approach.

Kenny and TLS Motorworks absolutely saved my life. I highly recommend him and let me share why…read more In July 2020, the engine light came on in my Sonata Hybrid. I had just ran out of warranty, so I was worried about an expensive repair bill. I stopped by Auto Zone for a diagnostic, who gave me an incorrect diagnosis. They recommended that I ordered a thermostat, promising they carried the size for my car, and after 3 days when it should have been shipped in my only one day , I received it. I drove down to my mechanic, who saw that it was not compatible with my car and that I actually had a busted heater control valve. So I left to go to Jim Ellis Hyundai Dealership and my car ran hot and rattled on the way there. I had my car towed to the dealership and told them about my experience with Auto Zone and my mechanic. They told me that it would take 2 days for them to complete the diagnostic. I called them back after 3 days, and it actually took 4 days... after I called them for an update. They completely tried to take advantage of the situation. Jim Ellis Hyundai lied to me, saying that my engine was destroyed and that I needed to get a whole new car....without even performing a diagnostic! And they still charged me! I couldn't get a call from management regarding my experience until I gave them a bad review when they asked me how my service was. I had my car towed home. Across the street from the dealership is a hybrid repair shop, ToyoTechs. I called the store and an employee informed me that they had just began to only repairing Toyota and Lexus hybrids , but referred me to my knight in shining armor, Kenny. He vouched that Kenny had many years of experience in repairing hybrids and that he had repaired 3 Sonata Hybrids within the past 2 weeks. I called Kenny and he answered promptly. I learned that he was the General Manager at Toyotechs for the past 25 years, and now he opened his own shop, TLS Motorworks. He gave me a complimentary diagnostic , as I was one of his first customers. Kenny informed me that I did not have a destroyed engine, but a blown head gasket . I received a highly professional and affordable price quote, and he worked with me because I did not have the entire amount of repairs. He allowed me to keep my car in his shop with no storage fees for one month so that I could raise the money for the repairs !! Thankfully it only took me 3 weeks. Kenny was always available when I had questions . When I got my funds together, I approved the price quote for repairs that he emailed to me, which allowed him the go - ahead. Kenny repaired my car in 3 days! He noticed that I had a sensor out , but he only repaired it with my permission. Also, he only charged me for the part and not the additional labor to repair the sensor. He also changed my oil, gassed up my car, and added air to my tires during his test drive. By the time I got to pick up my car-baby, Sue, she was driving like a dream! Kenny not only did an impeccable job, but he gave me a tremendous warranty and saved me at least $25k by saving my car, instead of a trade in or a full engine repair like the dealership tried to make me get. I will stick to TLS Motorworks for all of my car repairs for as long as I have my wonderful hybrid. Once you go to Kenny at TLS Motorworks, you won't have to ever go anywhere else!!

Typical overpriced scammy experience where they'll suggest 17 additional things on top of the oil…read morechange. At some point, Ian gave me the new cost (12x to the original cost) for a variety of things. I'm an immigrant with English as my serving language. I didn't understand 13 and change meant 1300. I tried to clarify asking, how much is it going to be? He said, "the price I quoted earlier", which in my mind was 160. I would request the staff to quote the figures clearly more than once in words that non native speakers can understand. It feels like they took advantage of me. Feels very icky. And this took almost 4 hours. If you bring the car for a small thing like an oil change, be on the watch for a long process of expensively unnecessary things to be done to your car. Management: before you refute my review and make the point that I agreed to all the services and the new cost, please read the review again. I'm taking responsibility of not double checking the prices with you and probing further on the "the price I just gave you earlier" when you're throwing 17 technical teens at me. BE EXTRA TRANSPARENT when your changes are over 10x an original price. When I was raising my concern after seeing the big bill. Instead of trying to understand but point, this tall gentleman came out to support his staff in an intimidating manner. No empathy for the first time customer. And this was my first experience with them. So disappointed right now. This is going to mess with my this months finances.

Always responsive. I take My 2019 BMW X1 to get a battery replacement and brakes/rotors. Done…read morebefore quote time. Great quality mechanic and great pricing for repairs.

Didn't fix problem or tell me the problem with suspension components! Was so money hungry to get…read more240 for alignment when I wanted to fix car. Not a mechanic just know how to work computer.Very disappointed! No details on receipt not an organized business. I wouldn't trust them with a bike.