dispatchers are understandable on phone and repeat the addresses…read more vehicle are clean ; drivers know the roads, and don't play loud music. samlo

So MANY red flags. From the hard-sell tactics of having…read moreaggressively soliciting teams approaching at airport baggage claim , grabbing your luggage and leading you to their waiting cars right outside, to the lack of any metering visible to rider, to the receipt listing payee as U. Limo, AVOID this company. I thought using this local service might be a good way to support the little guy. Upon inquiry, turns out the drivers can only expect a 35% take if the fare, whereas Uber drivers claim 50% of fare. This alone is reason for me to continue using Uber, as I should have done. My ride was from LGA to Chelsea. I boarded the car around 10 AM. The receipt lists the transaction time as 7:55 AM (another red flag). After crossing the bridge into Manhattan, the ride had thus far lasted almost 40 minutes, I asked Miguel, my driver where the fare was- he said $85. Less than 20 minutes later, I again inquired, and fare had surpassed $125. I ended up having Miguel pull over and opting to walk 4 blocks rather than remain trapped in this cash grab operation. When I asked about the final fare, I was shown an amount of $132. When my card was run, and I was asked to verify & sign to approve, amount was $147. Miguel says "it's sales tax". I can imagine had there been any complaint on my part, my lui would have been taken for ransom. Lesson learned. Stick with Uber...For transparency of pricing, for the invisible hand of the economy giving drivers better pay, for the feeling of always being in control as a customer. After this experience, It isn't surprising the company has resorted to fleecing unsuspecting airport arrivals. New York has mainly succeeded in leaving behind the image of predatory business practices of the past. Not so with this Long Island car service. Sad. Less than

The taxi driver claimed he was waiting outside the building at 12:01pm I went outside within 5…read moreminutes but I didn't see the driver. I called back to their phone 3 times. No one pick up the phone. So I call the taxi company directly at 12:08pm, the company said he will send the driver again. I was waiting outside of my apartment for another 30 minutes. Unfortunately, no driver show up. I called them again, no one answered. Only answering machine, no real person pick up the phone. I was waiting for a while and they hand up the phone on me. The taxi company never called back. Terrible service, poor quality. I end up getting Lyft.

I assumed that there would be a taxi stand at the Howard Beach subway stop, being so close to the…read moreairport. Instead the MTA collector pointed me to Howard Car Service just down the block on the other side of the street. As I walked up, Patti, the dispatcher, immediately sized me up as someone in need of a ride. She got me a car and got me on my way. The driver I had was cheerful, and I got to my destination quickly. Would definitely use them again!

Use Uber.!!! The dispatcher is unprofessional and rude (4am weekdays). The cabs are always late…read more The cab fare is more expensive than Uber.

After placing a phone order for a cab as means of conveyance, our cab was waiting promptly arrive…read moreoutside of our house within ten minutes. Whoa! It was like hanging up the phone and service at your door. The driver was professional and courteous, yet neither rude or gave my family a rude scowl look. However, the driver took the long route via Rockaway Boulevard passing local business of Junior High School 226; South Ozone Park Queens library; Home Depot; and the well-known Queens' Aqueduct Racetrack; and Aqueduct Flea Market rather than Crossbay Boulevard. This route is the long-haul scenic route for travelers will be embedded in traffic pressed for time. Traveling Crossbay Boulevard towards Belt Parkway West and hop on Van Wyck Expressway to New York City's JFK Airport is surely the most direct route.

If I could leave ZERO stars, I certainly would! Last night - Easter Sunday - I called Blue Lane at…read moreabout 10:00 p.m. from my son and daughter-in-law's home in Howard Beach, and ordered a car to take me home to Forest Hills. The dispatcher told me the wait would be about twenty minutes. I thought that was reasonable for a holiday, and said it was fine. After forty minutes, I called back, and this time, spoke with a woman. I politely explained that I had called forty minutes ago, was told I would have a car in twenty minutes, and was just checking in. (I was not in a huge hurry - I was with my kids. So, I was pleasant about the wait.) She said that they were very short-handed and the other dispatcher had taken out a car to pick me up, and he would be there shortly. Another twenty minutes passed..... I was getting tired, so I called again. This time, when I asked about the car's anticipated arrival, the woman got very nasty with me. She said, "I called you." I was baffled. I said, "No, I called you about twenty minutes ago. You said the car would be a few more minutes. I've been waiting an hour now." She repeated, "I called you. The call was voided!" I told her that I had never gotten a call from her, and SHE got nastier with ME! She asked if I still wanted a car, and at that point, I was beyond confused, so I told her I was done waiting and would call someone else. Before I could finish my sentence, she hung up on me. I have never dealt with someone so rude and unprofessional. I have no idea how they stay in business with someone so unorganized and nasty answering the phones.

Finally had the chance to try Diamond Star Limo , they offer a variety of Luxury cars for when you…read moreneed, The driver was friendly and communicative, making the journey smooth and enjoyable. Plus, the car was clean and spacious, adding to the comfort. Whether you're heading to a gala, prom night, or a lunch or dinner date, this service will make your special occasion unforgettable. Riding in luxury has never been easier. Use my code: CH3RYL50 for 50% discount on your first ride!

I worked with DS Limo and had an excellent experience from beginning to end. They picked up my…read moremother in CT (2+ hours away), drove her to NYC, spent the day with us there (conveniently available via text or call when we were ready to be picked up from each location), and drove her home after. Mumin was on time and very professional! DS Limo made this Mother's Day one we'll never forget. Thank you!

The driver was driving aggressively, and he was rude towards us. I understand NYC is a busy and a…read morefast-paced environment, but this is not an excuse. A little courtesy, respect, and kindness does not harm anyone.

NEVER USE THIS SERVICE!!! After booking a ride to the airport 48 hours in advance, I was told 15…read moreminutes before my departure time that my taxi would be significantly delayed. I was refused a refund. I will be taking legal action. STAY FAR AWAY FROM THIS COMPANY!!!!

Always on time, helpful and so professional. After difficult flights and busy airports it's so nice…read moreto see the team ready to go as soon as you exit the airport. Cars are always immaculate and stocked with water. Drivers are safe and do a great job rain, snow or sunshine!

They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.

This car service should be banned by the better business bureau. Arrived at jfk in freezing cold…read moretemps winter and had to wait a half hr. My driver sounded ghetto and young on the phone. Unprofessional and he couldn't figure out where my terminal was located so he asked me what I was wearing in order to find me. Like seriously a WTF question?! The car looked like an old, dirty beat up honda or some other random brand and the guy had his laundry in the front seat of his car!!! It looked like he was driving his personal car that he uses for work, driving to school and to sleep in! Not professional. Waste of money and time. Ghetto.

They shouldn't be in business. Hired to drive our daughters to school from jfk. They extorted money…read morefrom them and refused to fulfill contract until paid extra Am contacting bbb

Although based in Richmind Hill, a few towns over from my humble abode in Forest Hills, these guys…read moreare fast to the pick up locations not only from my home, but further beyond. Cars are clean, drivers take my golf clubs or luggage from my stoop just a steel storm door away from my two excited Ridgebacks. Dispatch is always curtious and send a thank you text after you've reached your drop off point. With many other car services available too me, all of which I have used at one point or another, Big Q has won my buisness hence forth.

This is the second time one of their long time drivers, hands me a tablet to select the address,…read moreafter reading the whole address to them. They do this so they can blame you when it is the wrong address. I was charged 60$ for a mistake the driver made. The last time this happened, the driver threatened to call the police for not paying the amount and charging me. Clearly, they cannot charge me and police should have been called. On Saturday, they did it again and now Big Q says, I should not have paid them. They are no longer my go-to. The lack of regard for customers. I had a wake and almost missed it because driver went down Atlantic Ave towards downtown brooklyn and then turned around back to Woodhaven to head to Manhattan. 1.5 hours for a 20 min drive. {end of Atlantic Ave you can catch the BQE to Williamsburg). HORRIBLE. They don't need our business. They don't care about how they treat customers. 10 years and for nothing. I am now only using Uber.