We have had Greenix for the past 2 years. They service our home for mice and bugs because we border along the woods. We are very pleased with their work. Today we had Tyler. He was very pleasant and professional. Took care of our problems concerning ants and spiders around our yard. We also have mice boxes to take care of rodents that work great! read more

Trash company, product doesnt work, and the satisfaction guarantee is worthless. Dont waste your money. They will come and revisit but then say "you have trees we cant help the spiders" and to cancel is a pain as they keep trying to up sale. ​​ read more

Do not get trapped in a contract! I signed a contract with the intention of having the mosquitoes removed from my yard. My children got bit up just as much this year as I did any other year. There were actually more bugs than normal this year. I tried to get out of the contract but they charge a $300 fee whether their product works or not. I highly advise you to find someone to spray your yard one time pay a fee and be done. read more

I had been using Greenix. I got a text they were coming for service. I had cancelled my service & had not requested service & did not have a contract. They did not come. They charged me anyway. I have been on the phone with them multiple times for hours & they refuse to reverse the charges for something I did not order, had cancelled & service that was not provided read more

Rarely write reviews, but this is the scuzziest, most conniving, most fraudulent company I've encountered in the Cleveland area. Customer: Can I schedule a single-service please? Greenix: Absolutely! You'll just need to sign an annual ($$$) contract that you can easily cancel (red-flag). Customer: Thanks for the standalone service, now I'd like to cancel. Greenix: No. You signed a contract. We will continue to bill you monthly, unless you'd like to pay a "hefty" cancellation fee. Crooks. Designed, deliberate theft. Chipper salespersons matched with callous and merciless business practices. A scam worth avoiding at all costs. read more

This company will tell you one price then switch out another. I contacted multiple companies taking notes on price and service offered. I decided to go with Greenix based on a package they quoted me for both inside and out. (conversation recorded). once the serviceman finished interior they wanted an additional $160 . serviceman got manager on phone who guaranteed me they would do interior (four week service) at no extra charge. all of a sudden the serviceman can't do the job that day and said will contact following week. well, they never called back! I had to contact them! now they said they'll come out but only for one treatment. I emailed the company and their response was pretty much oh well! Stay away from this company. I feel it was a bait and switch . I will not recommend them to anyone. read more

I paid $1000.00 for treating roaches in a doble house and they didn't eliminate them. The first two guys that went to my house said that compared to other houses in my house we don't have to much roaches, that makes me think that they will solve my problem in 2 or 3 times they service my house, but not, they came like 4 times and I still have roaches. I guess they don't use good products. NOW THEY SAID THAT I HAVE TO PAY $100.00 MORE FOR ONE MORE SERVICE, BUT OF COURSE IT WON'T BE ELIMINATED IN ONE MORE SERVICE. 0% RECOMMENDED read more

The level of incompetence to get my extermination done was insane. The issue was getting my inside of the house treated for fleas, I was quoted 99 dollars after discount for indoor and outdoor treatment when I first called. I had the exterminator himself call me THE DAY OF to tell me indoor treatment is 500, so I call to clarify and possibly cancel. I'm offered a partial solution of a "generic killer powder" that with the external treatment should possibly solve the issue. Phone call number 2 from the exterminator tells me it's a repellent and will do nothing for killing the fleas. So, after being lied to twice and expressing my displeasure eventually you guys honored the original deal. Now due to originally being told it was going to be a powder and not a spray I thought I'd have no worries as well. So apparently that was never even a thing and the result was having to drop everything I was doing, vacate the house with my 15 month old who just laid down for a nap, 2 dogs, and 2 cats, then sit on the front porch in the heat for 4 hours while the spray dissipates in 75+ degree humid weather because I had no time to put a plan in place. I was assured by the exterminator that he sprayed everything in there that needed to be and he did nothing else (only cloth surfaces) He walked in with a spray can, a old t shirt, and that was it. So 500 dollars for that is either he didn't do everything that, that treatment would entail, or you're absolutely ripping people off. Since then I have fed my dogs and cats pills for fleas once a day for 3 days, washed them once a day, vacuumed twice a day, ran every bit of clothing, seat covers, the lining of my kids play pen etc through steam sanitize. We mixed bleach and water and coated the entire basement while sweeping every last iota of hair/dust out, I ran my vacuum so much it overheated and wouldn't work for 2 hours, we have done EVERYTHING! AND I STILL HAVE FUCKING FLEAS INFESTING MY HOME! I just went to walk downstairs and had five jump onto my leg, trust me I counted! So after being lied to and sent back n forth, then getting a half assed job I've had to put in even more hours of my own time and effort on my days off and when I've gotten off of work to get a big ol pile of shit in return. And now I'm going to have to spend even more money to either finish the job myself or hire someone competent to do the job this time. Update i have since spoken with Greenix and the exterminator did in fact only doing like 1/4 of what an indoor treatment entails. So I was lied to on multiple occasions by multiple people and they attempted to placate me like a idiot further. Terrible company. Terrible Service. Everyone should be ashamed. read more

After paying the initial price I agreed to, I started getting monthly charges, I called to find out why, no one would call me back. I called for service an no would call me back. The service tech had given us his cell number and said to call him directly. He did not call back either. They basically disappeared until "there" next scheduled visit 3 months later. When I called to asked about the all the additional charges I was told it was part of fee. I told them I wanted to cancel and was told I had to pay a cancellation fee, I told them they are not authorized to change my credit card again. I was them told I would go to collections. The service tech had told us we could cancel at anytime. Beware of doing business with this company. read more

This company is not reliable,breaks appointments all the time. All they do is put down traps and sticky pads which you can get at Home depot or Lowes. You will waist money on this company. Also really look at all is bad reviews. read more

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I was also fooled by the door to door person who made no mention about the contract with the crazy expensive cancellation charges. It took multiple calls to get the service cancelled. Overall I paid close to $500 for one treatment. Stay away...if I could post zero stars I would. read more

Technicians that come out are personable and engaging to speak with, no issue with the individuals. The bait box check/refill service for outdoor pests went as expected. My issue is with their internal scheduling for other services. I had to call several times after ordering the mole service and ask when someone was coming to reset/move traps (supposed to come weekly for 4 weeks to start). The entire 'service ended up stretching months because work order kept getting lost in the shuffle. The internal communication was so unclear Greenix actually forgot three traps in my yard since November. Only picking them up (3 months later) because I called to cancel once I saw them after the snow melted. Just a very disappointing experience overall. Recommend doing your homework and finding a local company that would provide a similar solution for a much lower price. read more

Total waste of money. I specifically hired them due to voles and chipmunks in our flowerbeds. They ASSURED me they can take care of that. After several months and lots of money a woman on the phone finally tells me "we don't treat for those". ???? Then when I cancelled they charged me a cancellation fee. Disreputable company! read more

Greenix quoted me a price for inside and outside spray for spiders and also required a 9 month contract to end in July with a price of $39 per month. Whn monthly payments began they were $53.74 per month instead of $39. A call to check on price did no good. I called to say I'm moving and make sure they knew my contract was up in July but i was told it was a 12 month contract, not 9. My nxt review may b coming frm jail because I won't b paying past July. read more

Suckered me into a contract that doesn't cover the right bugs. Want to charge me monthly but don't come out until August? 300 to cancel contract. Watch out for this scam. ​​ read more

Pathetic Customer Service. Here is what I can say about this company...read the one-star reviews. All I kept saying was every time I read another was "yup, yup, yup...I agree." I asked for my service to be stopped in May 2023. It is August 2024 and I have had 4 applications done at my house even after I called and texted back to tell them to STOP. They do not listen, they do not respond when you tell them NO, and they keep coming back. I then asked for the four applications to be refunded. They said they could only do one. So, when they come back again in 3 months, am I to just be charged again by them because they came out? Poor business practice. Zero support. But they keep coming back to my house wanting money for applications. Really. Your service, in more ways than one, is terrible. Calling my credit card company. read more

I think it's a multi level marketing type of business that May take advantage of the under-line business people. Don't want to be a part of it read more

Horrible company! Steer clear of them. I spent two months trying to cancel service after Insite and Greenix merged. We had another provider come into town who apparently offered more services for a bit less. After a 30-minute conversation - prompted by a text that I'd get services tomorrow despite what I thought was a previous cancelation - I found out that Greenix should have been providing the services the new company offered but wasn't. In short, we've had a lot of ants this year and granular insecticide would mitigate that. We'd been with Insite for over 5 years and I'm never going back. No empathy, no listening - just sales and a sub-par product. Check other options. read more

An absolute scam. Whatever it is that they spray for mosquitoes and ants doesn't work, and they didn't respond when I said we had a big paper nest with swarming yellowjackets right by our garage. Getting ahold of a human is IMPOSSIBLE, even after holding TWICE for over 40 minutes. I contacted my credit card company and they have disputed the charges and blocked this company from charging my card again. read more

Terrible company to work for. The West Berlin, NJ branch cares only about sales and not about customer service. When you provide customer service, they complain it is not good enough because you did not get a sale. And they will make up bullshit excuses to terminate you. read more

This company is literally just complete scam artists. The salesman came to my door weeks after I moved in. I told him i wasnt interested multiple times, so he then proceeded to "sweeten the deal" to get me to commit on the spot. This Sweetening of the deal was just him completely lying to my face about what I was getting on 3 separate issues( Recurring cost, cost to upgrade, completeness of service). Notes that were "written into my contract" are completely gone, and the friendly guy who said "here's my number, call me anytime" blocked my number, before I even realized i had been scammed and could reach back out to him. When i called customer service they essentially just said tough luck. read more

Greenix Pest Control whose main location is located in Utah. I was hit by one of their drivers today and after contacting the company asking for help I was invited to come to the local branch to show the damage, but before I could I was contacted by the claims department manager and who I can only guess is one of their workers and told not to come to the branch and if I do they will call the police on me. I have never in my life been threatened with police action after being invited to come and resolve a matter. I feel very disrespected and a bit nervous that they will not hold up their end and fix the damage. If this is how they talk to and treat a victim of one of their employees I feel for their customers when they have a problem. read more

Tried to cancel after 6 months and they were going to charge me for the rest of the year whether I used them or not because of the contract. They are dirty! Do not use them them! read more

Buyer beware - they sign you into a contract for a year without disclosing that you can't cancel the service for a year, so they just keep billing me. Tried to cancel through email, got an email back saying I needed to call. So I called, and was transferred to a manager to cancel the service. Put me on hold for over 5 minutes, and that was when I was advised that I was under a contract. Bait and switch, to get out of the contract I had to pay over $200 to get out. So I'm stuck with this crap for a year. DONT DO IT. read more

*DO NOT SIGN UP FOR THEIR SERVICE* Here's a few bullet points why: I've been charged multiple months for services I asked for but they never came to set them up. Their company policy is to charge first; come through way later (if ever). My pest problems have gotten worse since my first and only pest treatment. They lied and said if the bug/spider problem doesn't get better a couple weeks after the service they come do a second treatment. They have now scheduled and then cancelled every treatment since the initial one (at least 3) I was charged for rodent services despite them never setting that up. When I pointed that out they said they fixed it and then proceeded to charge me again the next month. After over 3 service failures I called to cancel and they had the audacity to try to charge me nearly 200 to get myself out of the contract. This is the planet fitness of pest control services. Bait you to sign up then make it nearly impossible to get out. When I asked the person (some account specialist clown) if he'd be happy to pay for a service after that service failed so hard and he goes "you can't assume what I'd do." I told them that I'd allow them to make this right before I left honest reviews about this experience; they all but laughed it off. I guess when your Yelp review-average is already a 1.8 you really just don't care anymore (if you ever did). Don't fall into their trap. read more

I had the worst experience working with the Greenix team, from customer service to the actual technician that performed the service. It was super easy for them to have me sign an agreement 5 minutes into my call for a quote and had a technician scheduled to come for my first treatment the very next day. I asked them if I needed to do anything to prep my house for the visit and they said no. The next day the tech shows up and tells me I should have been told to take everything out from my drawers and cabinets. He was also unable to answer my basic questions and said that he had not been properly trained yet as this was only his 4th month working there. There is no follow up from anyone regarding scheduling next appointments so you have to do all of that yourself and call them every time. I tried to call and cancel today and was told that all they can do is offer me a "VIP" treatment in two weeks and if I was still not satisfied I would get a full reimbursement no questions asked. I asked for all this in writing from the account manager I spoke with, Alex and he assured me he would send it in 5-10 mins. Three hours later and no emails so I called again. They had me speak to a new account manager named Robert who looked but was unable to find any notes from anyone named Alex from three hours prior. Instead he told me all he found was an appointment in two weeks (the one I scheduled with Alex) and that there was no mention of any VIP. He was adamant that this note was written by a female named Emily. I had to clarify twice that I never spoke to any Emily and just asked to cancel the account as it was my third day to do so. He just cancelled and said they would issue me a partial refund in one to two weeks but had to keep $150 for the service done yesterday. I will cut my loss but would NOT recommend Greenix to anyone. read more

Do not believe them when they say there company's products are safe for your pets. My dog is in the hospital and most likely not going to make it because he accidentally ingested there product from the rat box. We even signed a contract stating it does not hurt pets. When we called we got hung up on and laughed at! So I think this has happened before! I have filed police report and I am hiring a lawyer these guys can not get away with this. Not to mention my vet bill for one day was 3,000 and who knows what the future brings if he even makes it. Also if you had any issues with this I found the CEO personal number 614 961 7378 his name is Matt Flanders. Don't hesitate to file your own complaint with him personally because after all he should take some personal responsibility for what his company is doing and killing pets! read more

Greenix Pest Control - Pest Control Near Me - Bedford Heights, Ohio

terrible branch and company, they arent pest control techs, they arent trained to deal with any type of pest control, bugs or rodents, all they care about is sales, they will scare you, tell you everything you want to hear in order to get a sale out of you, do not fall for anything any of the techs say to you, they fire employees and threaten their jobs if they dont get 1 sale a week, all their meetings is all about sales, no training on services or bugs at all, terrible terrible company read more

they have you sign up for a contract. I was concerned about the contract and I was informed that I was able to cancel it. when I tried to cancel, they informed me of a $240 cancelation fee. please stay away from this company. read more

Any Follow-ups simply don't occur. They do well during the initial meeting, but then disappear without any way to be held accountable, except to wait on the phone for an hour. Call Centers - Only! read more

My saga started when I requested Greenix services for removal of a hornet's next near the front door. I was unable to meet the technician personally for our appointment but he did call upon completion of the job. He informed me then that he did a "walk around" and saw evidence of mice activity and potential entryways and that the company had a maintenance program for it. I explained there has never been any issue with rodents in the house so the offer was declined and the one time bill paid. A month later, I noticed an unauthorized charge of almost $50 on my credit card statement. Upon calling Greenix, the representative advised that I had signed an annual contract for monthly payments in that amount. I explained that this was the first time I was ever made aware of an allegedly contract. She stated that the contract contained my signature which she would email to me. Upon receipt and review, I noted assuredly that this was NOT my signature. I called Greenix back again with my response when my complaint was escalated to their accounts department. I spoke with Jake who advised that the contract was secured via a verbal phone conversation and that since all their phone calls are recorded, he would review and supply me with a copy. I was informed I would hear back within 24 hours. The 24 hours expired without a return call so I called back again and was informed Jake was sick so another representative took my call. Again, I explained at no time did I EVER sign or even received a verbal phone call regarding a contract. After the representative listened to the alleged phone call, he finally conceded that proper protocol was not followed and he would cancel the contract and remove all charges. This incident was successfully resolved ...but should not have ever taken place had it not been for their unscrupulous business practice. Avoid at all cost!! read more

Horrible company. Super aggressive, high pressure high school and college students are dropped off in your neighborhood for the day. Still ringing the doorbell at 9pm at night after you have told them you don't want the services. Try to get you to give your wifi password because they "can't access their system in the area". Then card is charged for services not received. Took over an hour on the phone to get charge refunded - still waiting to see if it is actually refunded. Asked to speak to a manager and was told they don't take calls from customers! Don't use this service. Will be reporting to the BBB. read more

overall just disappointed. I wish I would have never agreed to the service in the beginning. the first time schedule was easy and quick but since then its horrible to get anyone to get back to you and then scheduling is weeks out! It's not worth the money and I would NOT recommend this to anyone. read more

Greenix call center customer service is pitiful. Quoted a commercial job as residential and then suggested starting service the next day. When I attempted to obtain clarification on the service agreement, no one could respond to my question. Call service said they would text me their commercial partner and hung up not even asking if I was calling from a cell phone. Incredibly disappointing since I have residential properties that I was hoping to get a quote for as well. read more

This might be the shadiest company in the country right now. A complete scam in every way possible. Trying to cancel with them you will get the biggest run around of your life, they just won't cancel it. They will bill you forever. I had to get my credit card company involved to not accept charges from them. Now they claim I owe them over $300.00 and counting. I have cancelled with them every way that I know how, and they continue to bill and harass me. Please, don't put yourself through this aggravation. read more

Customer Service is extremely difficult to contact to make any changes or cancel services, they make it nearly impossible and extremely time consuming. Hard pressure sales tactics, avoid this company entirely read more

please do your research before hiring this company. I needed someone immediately and assumed they would be fine. You are stuck in a contract and their services were subpar - scheduling was a disaster and I cancelled them so after telling them all the things they did wrong (including barely checking to see how my mouse issue was going) they said sure we will cancel and you owe $250 for cancellation. They made sure to show up to take the bait boxes which were part of my service plan and they were technically mine. DO NOT WASTE YOUR MONEY read more

After spending over an hour on the phone with "sales", I signed up for 4 sessions of Rat control and then a yearly service plan. First visit was an "inspection" - walked around and looked at house and used a broom to dust window sills the set up bait boxes outside and snap traps inside - in the 3 months prior I had never caught anything in a snap trap and still have not. 2nd service - no one showed up, even though my account said it was scheduled and I called for a time. 2nd service do-over - a different guy came out, he actually opened my attic door and looked in with a flashlight but did not go up even 1 step. He did look more thoroughly around than the guy at the first visit - rebaited boxes where needed outside and then set snap traps. 3rd visit - no show 3rd visit do over - no show again. When I called this time I was told my service had expired 2 days before. When I asked them how that was possible because I signed up for one year, the rep - who was very nice pulled my contract and said she saw that I signed up for a year but there was a clerical error when entered in their system and she couldn't fix it. I was transferred to a manager, after explaining this was the 3rd time I took off from work with no one showing, I told him to leave my contract expired and asked that he send me an email stating that it had expired and confirmed I would not be charged a cancellation fee. I would not recommend Greenix and have since found a company that was able to keep appointments, meet expectations, and clear up the rat issue. If you have a Complete Pest Solutions in your area - call them, they are phenomenal and WILL go into an unfinished attic to take care of the critters. read more

This business sucks. We had an ant problem and had to have them come back like three times to deal with it and we were still getting ants. A friend who is in pest control took care of it on the first visit. I will never deal with this company again. read more

I have no idea how good their service is, but I am very tired of their coming to my door and trying to sell me their services. A representative knocked on my door last week and tried to sell me a discounted pest control service because they were doing work for someone else in our neighborhood. We were not interested. We also have a "No Soliciting" sign in our development. Then, today someone else came from the same company and wanted to sell us the service. He seemed surprised that another salesman had already been here. That kind of soliciting will never get me to buy their product. read more