I would highly recommend the Eye Store. It was my first time there and John was very friendly,…read moreknowledgeable, helpful and accommodating. Dr. Shah Did a thorough exam and was very good at explaining what he found and what my options were. I was even able get a new pair of glasses a new prescription made while I waited. That was a huge bonus. Overall a very good experience.

I saw a negative review from six months ago and honestly thought they must have been talking about…read morea different place, because John is the absolute best. Every time I walk in, he greets me with a smile and genuine kindness. I've had numerous pairs of glasses made here, and he has never tried to upsell me or overcharge me. It's just not that kind of place. Great service, honest people, and someone who truly cares about his customers.

Easy to find location, easy parking and a very nice, attractive office (that looks brand new, but…read morehas been there for several years). Everyone there as pleasant and professional. The optometrist was very knowledgeable about contact lenses and was very familiar the ones I've been using for years. I would recommend Gaze to anyone who was quick, responsive and professional eye care.

did very little research on Gaze before my first appointment with them today, so I was absolutely…read morebowled over by how incredibly welcoming Dr. Ah-Kiné's practice is from the moment I stepped inside to the moment I left. The interior of the practice itself is decorated with obvious delight and joy, with a clear emphasis on being a safe space for clients. Dr. Ah-Kiné fosters a sense of relaxed competence and straightforward communication that is all too often a rare thing in medical professionals. They explained the procedures as they performed them, gave no judgements or lectures for any information I offered (I'm getting better about sleeping in contacts, I promise), and overall gave me their full attention for the length of my appointment. Mac was similarly a warm and welcoming help in discussing options for contact pricing and glasses, and the front desk staffperson was prompt, friendly, and had truly fantastic eyeliner wings. :) Overall: Gaze is 100% my new go-to eye doctor, no question about it. Thank you, everyone at Gaze Optical, for such a positive experience.

I had the great pleasure of meeting Dr. Zheng and had an excellent consult and eye exam with him…read more I was very impressed with how thorough and efficient he was and how kind he is to his patients. Dr. puts his patients first and goes out of his way to help them and answer their questions. No question is ever too stupid for him to answer- and he respects the inquiries of all of his patients. I always feel that I have received the right answer when I go to him. He also has a wonderful assistant called Angel - who is appropriately named as she is such a sweet woman! I do hope Dr. Zheng continues to be in practice as long as I am in the Boston area as I will not go to any other eye doctor! Thank you Dr. Zheng

I was warmly greeted by Angel when I walked in to purchase frames & lenses. They answered all my…read morequestions with thorough knowledge of their nice selection of frames & lens features. They got my insurance coverage set, quickly & efficiently. I walked out in a half hour or so with my order on the books, with a copay of $20. Couldn't ask for more.

A first visit charges $120 extra for a contact lens evaluation, no matter how long you have been…read morewearing them. Each additional year has an $80 charge for contacts. This is a total ripoff. Unless there is a very great need, measuring for contact lenses is very little extra labor. Training for first timers could take a little time. But there's no need to charge again.

Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.

A co-worker recommended this place to me, and it is almost across the street from where I live, so…read morea bit biased? Maybe. I became a patient about six months ago to get contacts for the first time. This morning I dropped in unannounced to see if they could tell me if I needed a stronger prescription before I ordered my next set of contacts. Without batting an eyelash, they checked my eyes right then and there, wrote a new prescription for no charge, and thanked me for thinking to come in. Does it get any better than that?! Made my morning.

All the men who work in this office are overbearing and kind of creepy. I felt very uncomfortable,…read moreand I normally blow that kind of thing off. All I can say is, I will not be returning to this business when it is time to renew my prescription. No way. Also, the prices of their glasses are truly outrageous. WITH my insurance their prices came out comparable to other places WITHOUT my insurance. Now, my insurance kind of sucks, but their prices are jacked sky high!

I loved Dr. Bennett but the practice is not the same without her - especially how the business is…read morerun which seems more about making money than taking care of patients. Very unpleasant. After many, many years, we have switched to a different practice.

High tech tools and expertise. We love visiting Dr. Barr specifically. The Office staff is…read morewonderful and helpful. Thank you!

This office recorded pupillary distance measurements of 34.5 mm, 32 mm, and 31.5 mm. While small…read morevariations can be normal, a 3 mm difference felt significant to me and was never clearly explained. Instead, I was told my brain needed time to adjust, despite ongoing discomfort and blurry vision that made computer work difficult. When concerns arose and a conflict of interest existed, this doctor did not demonstrate genuine empathy or respect toward me as her patient. Overall, it was a very bad experience with this office.

Sloppy dentist. I relocated here recently and went in for a cleaning. Never in my entire life have…read moreI had such a painful cleaning. this one was followed by pain along my bridge that I have never experienced in teh past 25 years since the bridge was placed. He does the cleaning by ultrasound equipment and is just uncareful when he does it.

I am a very satisfied new patient of Dr Melanie Macbeth's. Had an early appointment on Saturday…read moremorning. The office is very large and nice with a fireplace in the waiting room and plenty of exam rooms. Dr Macbeth's assistant did all the pre-testing with me. I opted for the Optomap even though it's not covered by my insurance. I'm definitely not cheap when it comes to the health of my eyes. I forgot the assistant's name, but she was very nice, knowledgeable and professional. Dr Macbeth continued with the rest of my exam. She is very nice, knowledgeable and pleasant. What I loved about this office was how hi-tech all the "machines" are. After being a patient at Lenscrafters, Pearl Vision and a low-tech family-run eye doctor in Watertown (for the past 5 years) I was very impressed with Dr Bennett's office. I wear contacts mostly, but I wanted to get a cool new pair of glasses and Dr Macbeth had some good tips for me. After my exam I was led to the frame specialist, April, who was great, very helpful in helping me choose my new frames. I tried on so many of them, I was very picky and it took me a very long time to finally choose the right frames. Can't wait to pick them up next week.

I'm a new patient of Dr. Maida's and was really impressed! She & her staff were very friendly,…read moreknowledgeable, & efficient. I'll agree that they seem a bit expensive - I haven't had to pay just for contact consultation before, and they took some images which was an additional cost (they let me know about that ahead of time, at least). But the quality of their exam & the rareness with which I visit justifies the cost.

do not trust that they take your insurance even though they say they take masshealth. They do not…read moreaccept all insurances and will waste your time. Dr. Edward no longer works there

highly recommended. Very patient and friendly guidance provided here. Clean and hygienic…read moreenvironment.

I Called to get an appointment asap since I thought I had an eye infection and also desperately…read moreneeded a new contact lens prescription. The receptionist was able to fit me in the very next day and double checked both my eye insurance and my health insurance to make sure I was utilizing all my benefits and paying the least out of pocket (I had already used up my free exam with another eye doctor). Place: clean, well organized. docked 1/2 a star because i think the frame selection was small but they do have other locations so perhaps this one isn't as big. My doctor was Abigail, sweet woman, walked me through everything, very personable. The exam went smoothly and she explained all my contact lens options and gave me a trial set for a week (which was WAY better than my last brand). I had to come back in a few day to get my eyes dilated. Docked the next 1/2 star because I was a little shocked at how aggressive Abigail was when putting the drops in my eye. I sat down in the chair and she was on me pulling my eyes open and BANG! Drop! Maybe that's how they have to do it but give a girl some warning before pouncing! LOL. looking back it was funny but i was def taken aback.

I've been going here for years, which is why this experience was especially disappointing…read more During a recent eye exam, the doctor became concerned that she saw something abnormal and strongly directed me to have an additional test. I had actually been offered this test as an optional service and had declined it because I didn't feel I needed it. But when the doctor reacted as though she had seen something concerning, I understandably became worried about my eyes and agreed to have the test. I was specifically told by the doctor that I would not be charged for it. Thankfully, the test showed that there was nothing to be concerned about, and I was relieved. A few weeks later, however, I received a bill. I suspected it was for the additional test, so I went in to ask about it. Unfortunately, I was given an explanation that did not match what the doctor had told me. I was told that the doctor apparently meant that I personally would not be charged because the cost would be submitted to insurance--but because insurance only covered part of it, I was now responsible for the remaining balance. Weird explanation given that they weren't there and seem to just learn about the issue. That does not make sense to me, particularly when I was explicitly told the test would not be charged. They could not do anything and told me they would leave a message for the doctor. Weeks went by without anyone getting back to me. When I returned to pick up my glasses, I asked about it again and received the same explanation, with no resolution. What's most disappointing is not simply the bill. It's the lack of accountability and follow-through when I raised a legitimate concern. When a doctor makes you believe there may be something wrong with your eyes, you trust what they tell you and make decisions based on that information. If there was a misunderstanding about the billing, I would have expected someone to acknowledge that and work with me to resolve it--not repeatedly give me an explanation that doesn't align with what I was told. I've been a customer for years, but after this experience, I'll be taking my business elsewhere.