Blackburn Greenacre Honda
I went to look at some cars at Greenacre. I saw a car I liked and talked to the sales rep. I said I'll get an insurance quote when I go home. The sales rep insisted that I use their internet to get one. I then got talked into putting a £1000 pound deposit to reserve the vehicle and was given a purchase order form to sign.
I was not told it was non-refundable and was given free 7-day insurance. I activated insurance late evening, but changed my mind. I rang them up first thing next morning, before they go ahead and prepare the car.
The sales manager said they had serviced it as soon as I activated my insurance. I activated it 15-minutes before their closing time. So how did they service and valet the car. On that very morning when I called, the post office barley opened but they also claimed that the Road Tax had been purchased?
Greenacre said, if I do not pay for the rest of the car they can commence legal proceedings in order to force me to pay the price of the full car.
I called DVLA to confirm the car had been registered to me; and they said wait for 2-weeks, your Road Tax registration will show-up on our systems. I called them after a fortnight and DVLA said, the car was NEVER registered to you !
So they blatantly lied!
I ran my own costings, based on their own servicing costs and their free 7 day insurance costs (with Zurich - which Zurich had no charge); and the total came to less than £400 pounds including VAT.
I demanded half of my deposit back and they flat out refused. I contacted Trading Standards, however, as I had unwittingly signed the purchase order form, it did not entitle me to get a refund.
I wrote a full letter of complaint to Honda UK HQ and even they refused to help.
Prior to this, on a few occasions I went to Greenacre to Service my existing Honda and get parts replaced. I spent around £600 pounds. Could you believe that; they actually treat their own customers that way.
They are truly BRUTAL and heartless! read more
