Very clean facility. Great equipment. Well lit. All the machines work. Soap available too.read more

Very good place, constantly being maintained so it's always clean. Very kind workers!read more

The respect and attention to detail when cleaning and pressing my husband's Marine uniforms from…read more1970 was amazing!! I can't thank Greenacres enough!!

Tldr: they were extremely rude, hung up on me 3 times, damaged my item beyond use and have my cc…read moreinformation laying around for a purpose that's unclear to me at the moment. I dropped off a futon cover (it's actually a sofa day bed cover) for drycleaning. The tags also say dryclean only. Well they washed it, with water, and it shrunk to the point of being unusable. I called them about this and they told me it was somehow my fault they wet washed the thing I'd asked them to dry clean. They said things like "YOU were the one that stained it! YOU DID THAT!" which, yea, that's why I brought it to the drycleaner... the person I was on the phone with that, boy sounded exactly like the owner, says to talk to the owner the next day. The owner, boy sounds like the same guy, calls me the next day and tells me the same thing: it's my fault they shrunk it. OK whatever, I dropped this off for drycleaning, the tags say dry clean only and it shrunk after you washed it. So they ask me for the solution and I tell him to replace the cover ($99 plus tax and shipping). I'll give them the one they damaged and its pretty good quality so it could easily be repurposed, but the owner tells me "world market is junk and they only have crap" and they will give me a $50 credit on future cleanings. For context, this is the first time I've been there and they've returned the one thing I dropped off in an unusable state... no I don't want a credit. They've got to replace the thing they damaged. The owner says "then you can see me in court" and hangs up. You'd think that would be enough abuse for one person in one day but I had to call back because their credit card machine wasn't working when I picked up the damaged item. They wrote down ALL my cc information and told me they would charge me later (with the threat of showing up to my house with the police if it didn't go through.. which is an odd concern to have regarding a customer ready to pay....) so I call them back to figure out what's happening there, only to get hung up on 2 more times. It's unfortunate that in these times a small business would force a lawsuit rather than rectify a situation but after such an extreme lack of civility and such a clear request, that will have to be the only option. Do yourself a favor and just take your stuff to be cleaned somewhere else.

This laundromat was very clean. Large washer and dryers worked great for the comforters and…read moreblankets that I was cleaning. I will go back again for specialty pieces. Parking was easy and close. Linda G

I am from out of town (hey Chicagoland is a big place). My husband and I needed to do laundry after…read moreweeks of camping. I googled and was then recommended this laundromat. It is bright, clean, quiet, and staffed. They do have several sizes of machines ranging in price from $3.75 to 11.00 wash. (11 is like a Ferris wheel!) drying is .75 per 13 minutes. Dryers are hot and 13-20 mins is good to go even for towels. Carts are readily available. Clean floor if you drop something. Everyone has access to folding area. Bathrooms are clean but need a swipe from an attendant. Vending machines available and reasonably priced. Tv is on low if you're interested, background music is low. Chickens play area. Several walls of washers and dryers. I got 10 loads done in 2 hours! Spendy ok, but have you ever hand washed 10 loads... let's weigh the options here. Detergent is available, bleach, oxi clean, and even laundry bags... all for a small price. Also have drop off service. It is credit card or add dollars to a swipe. My cc didn't like the 10+ authorizations. Definitely a non creepy, bright light, reasonably busy on a Saturday laundromat. Would recommend.

We've been customers of V.I.P. for over ten years and have always been satisfied with the quality…read morework and friendly service. My wife is fussy about her cleaning and alterations, as am I, regarding my shirts, but V.I.P is a business we could trust over the past 10+ years. Unfortunately, we are moving out of the area and will miss V.I.P.

The customer service here is rather disappointing. I had one pair or pants altered here over a year…read moreago and thought I had found "my place" after moving into the area. However, the last two times I have gone have been a nightmare. Before even seeing the garment I was told that it was take over a week to hem a jumpsuit. This was an outfit I needed sooner than that so I just returned it instead. I recently went in to have a dress altered and before even showing the gentleman the dress, I was told it would be at least two weeks before they could get it done. While that would've been fine because I didn't need the dress right away, the tone and disinterest in my service was already frustrating. I continued to show my dress and explain what I wanted done. Shorten the straps, take in the waist, and hem the length. While I know that is a good amount of work, the dress is not lined and has spaghetti straps, so definitely not the most complicated garment they have had to alter. I was quoted $85 for a dress that I spent $40 on! Absolutely not! Not only was the man rude, but that price seemed a little high. I took my dress to a cleaner In Sycamore instead where the woman was an absolute delight. She had me try the dress on, pinned it until it was perfect, gave me a couple small discounts and then quoted me. For all of the work listed above, I paid $40 and the dress was done in a week, probably could have been sooner if I needed it. When I picked it up the dress looked great, exactly how I hoped it would and they even pressed it for me. V.I.P cleaners made it clear that they did not value my business, they must be far too busy with more important things. I will not be back as I will be visiting my new "place" in Sycamore from now on.

If you come to the laundry mat here in 3rd street in Dekalb make sure you wash your hands at home…read moreand used the bathroom at home too no bathroom service here. The washing machines are 2.50 for medium and if you want high is 300 for the roaring are 275 for medium and 300 for high What is costly is the dryer because to get your closed completely you need 4 quarter or 4 quarters and is always full is small laundry room but is the closest to me. There is no one attending the machines or the laundry mat the second time I came here the floor was so dirty but that was as close As I can do my laundry during the below freezing weather There was even poo from a dog I was discussed agh Now the owner comes and cleans the machines Bring money here although they do have a change machine

There's enough washers and dryers that I can do 3 weeks of laundry at once but the dryers take…read morelonger than probably necessary, leading to more money spent. The drink machine doesn't work. The floors are sometimes clean, sometimes not. There's constantly powdered detergent left in the washers. It's convenient for anyone that lives downtown but it's not the best in the area.

I've used them several times. They pick up and drop off to my home. Laundry is super neatly folded…read more Amazing job and very affordable. Sheets are amazing. They come back folded like when you buy them new!

Great service with very reasonable price. They responded to my inquest away and made it is to do…read morebusiness. My clothes were returned clean and very neatly folded. S

I'm am DISAPPOINTED AND ANGRY. I arrived here at 7:30pm to wash my clothes. I left out to grab…read moresnacks (remind you this is a DROP-OFF LAUNDROMAT). So I comeback by 8:33 and the doors are LOCKED!!!!!!! My clothes are still in the washer, which are done washing, I've been calling and calling. No answers. I'm mad. I'm giving y'all till 10pm to open these doors hunny!! Knodat.

Did my laundry here today and the manager was so kind and helpful. I will definitely be coming…read moreback here. The establishment is kept clean and the machines are efficient. Five stars all the way!!!

It is a thrill to open my laundry bag which has been serviced by the Real Deal Laundry Service…read more Each item is a work of art, carefully and beautifully folded. The pick-up and delivery is prompt and done with a smile. If you want your laundry to be done better than you can do it, try this company!

Ive used this place for years and they constantly damaged my clothes and ruined nice pieces of…read moreclothing. However is responsible for washing clothes slashes bleach everywhere. Many articles of clothing will have bleach stains everywhere. When I complained and asked for reassurance that they wont ruin anymore of my clothes they canceled my scheduled pick up the morning of my pick up and all my clothes were stolen from the pick location. They also sent the email attached. VERY UNPROFESSIONAL, NEGLIGENT and CARELESS... Do not trust them with your clothes!! Im seeking legal action.