Had a bad experience tonight for the first time. The hours on the door say the last wash is at 9pm…read morebut there was this young girl that told me that the door signage wasn't right and to ignore it, and when I asked her what time do they take the last wash she says " ummm " then tells me 8:40pm. And I'm literally at the the money machine at 8:44pm getting coins to wash a small load of towels. I even told her I was in here I was getting coins and she still says no to me. I wasn't happy at all and I usually really enjoy this laundromat. If the hours are wrong there should be something to disclose that information.

I went on 10/03/2025 The sign outside says last load to…read morewash is 9:00pm we got here 8:45pm.... The worker told us that supposedly The times have changed which I didn't believe I'm not coming here again she was rude please update your sign if your "times" have changed. If I can give a 0 I would that's so rude for no reason.

I'm am DISAPPOINTED AND ANGRY. I arrived here at 7:30pm to wash my clothes. I left out to grab…read moresnacks (remind you this is a DROP-OFF LAUNDROMAT). So I comeback by 8:33 and the doors are LOCKED!!!!!!! My clothes are still in the washer, which are done washing, I've been calling and calling. No answers. I'm mad. I'm giving y'all till 10pm to open these doors hunny!! Knodat.

Did my laundry here today and the manager was so kind and helpful. I will definitely be coming…read moreback here. The establishment is kept clean and the machines are efficient. Five stars all the way!!!

Very good place, constantly being maintained so it's always clean. Very kind workers!read more

Cleanest laundry mat! You know you will not come home with "friends" the saying is you get what you…read morepay for! Thank you for keeping it clean!

If you come to the laundry mat here in 3rd street in Dekalb make sure you wash your hands at home…read moreand used the bathroom at home too no bathroom service here. The washing machines are 2.50 for medium and if you want high is 300 for the roaring are 275 for medium and 300 for high What is costly is the dryer because to get your closed completely you need 4 quarter or 4 quarters and is always full is small laundry room but is the closest to me. There is no one attending the machines or the laundry mat the second time I came here the floor was so dirty but that was as close As I can do my laundry during the below freezing weather There was even poo from a dog I was discussed agh Now the owner comes and cleans the machines Bring money here although they do have a change machine

There's enough washers and dryers that I can do 3 weeks of laundry at once but the dryers take…read morelonger than probably necessary, leading to more money spent. The drink machine doesn't work. The floors are sometimes clean, sometimes not. There's constantly powdered detergent left in the washers. It's convenient for anyone that lives downtown but it's not the best in the area.

Free dryers!!!! This place is always clean and well maintained. Lots of machines and priced right…read more They have Free dryers every day!!! Had seen a review about homeless problem. I have never seen this at all. Owners are available by phone 24/7.

This place used to be open 24h. Recently they have started closing at 10pm. Very inconvenient if,…read morelike me, you don't have many free hours during your day. Okay for what it is, nothing spectacular. Then again, it's a laundromat.

This place is terrible. I dropped off 12 pieces: 2 three-piece-suits, 2 dress shirts, 3 dresses,…read moreand a tie. The tie needed to be pressed well as it was out of shape, one dress needed a hook closure added, and one dress needed a tear mended. I asked twice if they could do these mends. Twice they said they could. When I picked up the clothes they tried giving me a shirt that wasn't mine. The didn't press the tie at all because it still was out of shape. Instead of mending the tear in the one dress, they left a black stain on it. And on the other dress, they did not add a hook closure. The receipt shows everything they said they would do, but they did none of it. Do not give this place your business. Yelp is forcing me to leave a star, otherwise I'd leave zero.

I like Greenacre for the convenient location right next to Schnucks. I have not really shopped…read morearound for competitive pricing but I have always been happy when I pick up my clothes. The customer service has been great! Prices I have paid...... Dress-$10 Coat-$12 Comforter-$20

We've been customers of V.I.P. for over ten years and have always been satisfied with the quality…read morework and friendly service. My wife is fussy about her cleaning and alterations, as am I, regarding my shirts, but V.I.P is a business we could trust over the past 10+ years. Unfortunately, we are moving out of the area and will miss V.I.P.

The customer service here is rather disappointing. I had one pair or pants altered here over a year…read moreago and thought I had found "my place" after moving into the area. However, the last two times I have gone have been a nightmare. Before even seeing the garment I was told that it was take over a week to hem a jumpsuit. This was an outfit I needed sooner than that so I just returned it instead. I recently went in to have a dress altered and before even showing the gentleman the dress, I was told it would be at least two weeks before they could get it done. While that would've been fine because I didn't need the dress right away, the tone and disinterest in my service was already frustrating. I continued to show my dress and explain what I wanted done. Shorten the straps, take in the waist, and hem the length. While I know that is a good amount of work, the dress is not lined and has spaghetti straps, so definitely not the most complicated garment they have had to alter. I was quoted $85 for a dress that I spent $40 on! Absolutely not! Not only was the man rude, but that price seemed a little high. I took my dress to a cleaner In Sycamore instead where the woman was an absolute delight. She had me try the dress on, pinned it until it was perfect, gave me a couple small discounts and then quoted me. For all of the work listed above, I paid $40 and the dress was done in a week, probably could have been sooner if I needed it. When I picked it up the dress looked great, exactly how I hoped it would and they even pressed it for me. V.I.P cleaners made it clear that they did not value my business, they must be far too busy with more important things. I will not be back as I will be visiting my new "place" in Sycamore from now on.

I've been using this business for nearly 20 years. They are amazing, fast, friendly, reasonably…read morepriced, and on time, every time. If every business were run like Sycamore Cleaners, the world would be a better place!

Absolutely horrible.. I took my winter coat to get dry cleaned, I spent a lot of money on it and…read morefigured I'd have a professional clean it since it had faux fur around the hood. When I picked it up he didn't say a word about ruining the fur. I normally trust workers and don't check their work, but this once my gut was telling me to check. I opened the bag in the car and saw that he in fact ruined my jacket. I brought it in and asked him what had happened? He said he would fix it, to just give him a few weeks. I gave him the benefit of the doubt and gave him over a month... when I went to pick up my coat he said it wasn't ready and that he had already removed the fur around the hood so to give him a few more weeks. So I did... another month or so has passed. Now we're going on 3 months, I come in to pick up my coat. The owner tells me again that it's not ready and to come back AFTER summer. At the point I'm pretty upset, I asked to see the coat. He told me that the fur was removed and it was in the back, i told him I didn't care I wanted to see that he was in fact working on it at least. Finally he showed me the coat and the fur was not removed, so that was a LIE. My fiancé was with me at the time and told him we just wanted our money back, coat back, and that we also wanted him to reimburse us for the coat (I literally just bought this coat for the winter season). He offered a $90 credit to the facility, which to me was a slap in the face. My coat was a $600 coat... luckily I snagged it on a good sale yet still paid a good amount for it. We showed him the receipt and just asked for a reimbursement of what I paid for the coat and again reimbursement for the services. He started yelling and moving closer to my fiancé as though he wanted to hit him. I was ready to call the police, which seemed to have made him even more upset. He finally agreed to give us the reimbursement but wanted to keep our ruined coat. I felt very uncomfortable with him keeping it because I didn't want him to "fix" it and try to sell it, I feel more comfortable donating it and knowing someone can potentially benefit from this warm coat. We told him we weren't leaving with out the coat, so he threw it at us and pretty much shoved us out of the facility. This was the absolute worst experience ever. If I could leave 0 stars I would. I hope nobody else has to go through what I did. I've attached before and after pictures. Would not recommend this place to anyone.