Have to give a quick update as some things have changed in 7 years…read more - This place is now 24/7 - Washers literally just went up! Last week they were at the prices listed below, now they are about $.30 higher. $$$ - Dryers are at $0.55 for 15 minutes What's the same? - Feels safe, well lit, security cameras, bathrooms require a laundry card - vending machines are slightly overpriced, but there's a Dollar Tree within walking distance Though it's more expensive, it's convenient and there's always space.

I had a terrible experience here and won't be coming back…read more I spent over $40 washing and drying my clothes, only to find that after everything was finished, my laundry smelled awful. It completely defeated the purpose of doing my laundry, and now I have to wash everything again somewhere else. When I spoke with an employee, I was told they would give me a credit. However, when I called and spoke with the manager, she refused to honor that, was extremely rude, and even hung up on me while I was trying to explain the situation. The lack of customer service was honestly worse than the issue with the machines. I understand that equipment can sometimes have problems, but treating paying customers with disrespect is unacceptable. I wasted my time, wasted my money, and was left with clothes that smelled worse than when I brought them in. I definitely will not be returning, and I can't recommend this laundromat based on my experience.

So I was living in an apartment that didn't have a washer/dryer and I've used JetXpress Laundry for…read moreall my laundry needs. When I was traveling around the U.S. (and then some) for security conferences and security site reviews, I would drop off 20-30+ lbs of laundry, sometimes really sweaty workout t-shirts, clothes that could almost walk by itself and more than occasions, a few pairs of 5.11 pants that were so caked in mud that I thought they were completely trashed, but fear not... These instances were no challenge for the staff at JetXpress Laundry. Just like the sign says at the door, two minutes to drop off laundry and two minutes to pick it up again. The turnarounds were never an issue, and sometimes when I knew I might have to jet out someplace, and didn't take care of my laundry, they were able to wash and fold it often within the same day. The staff is always friendly and would challenge my Rosetta Stone Spanish skills while I was dropping off laundry and picking it up again. An added plus is that they accept credit and debit cards unlike some of the other drop-off laundry locations around Elgin and Dundee. You wouldn't go wrong bringing your laundry to JetXpress, just look at all the other five-star reviews and see why!

Good afternoon, I want to report this girl, I think her name is Olivia, she spends her time on her…read morecell phone, she doesn't pay attention to the customers, I went to wash clothes today Sunday and there were a lot of people, I left my clothes washing and she came back to dry them and I left and she continued folding those clothes and she was on her cell phone, on the other hand the other girl is an excellent girl, very attentive to the customers and she is doing her job alone, while the other one is on her cell phone, please people like that do not hire her because she has no interest in her job.

They do a great job on shirts which for almost $6 they should Rude counter person makes you not…read morewant to use

This laundromat was very clean. Large washer and dryers worked great for the comforters and…read moreblankets that I was cleaning. I will go back again for specialty pieces. Parking was easy and close. Linda G

I am from out of town (hey Chicagoland is a big place). My husband and I needed to do laundry after…read moreweeks of camping. I googled and was then recommended this laundromat. It is bright, clean, quiet, and staffed. They do have several sizes of machines ranging in price from $3.75 to 11.00 wash. (11 is like a Ferris wheel!) drying is .75 per 13 minutes. Dryers are hot and 13-20 mins is good to go even for towels. Carts are readily available. Clean floor if you drop something. Everyone has access to folding area. Bathrooms are clean but need a swipe from an attendant. Vending machines available and reasonably priced. Tv is on low if you're interested, background music is low. Chickens play area. Several walls of washers and dryers. I got 10 loads done in 2 hours! Spendy ok, but have you ever hand washed 10 loads... let's weigh the options here. Detergent is available, bleach, oxi clean, and even laundry bags... all for a small price. Also have drop off service. It is credit card or add dollars to a swipe. My cc didn't like the 10+ authorizations. Definitely a non creepy, bright light, reasonably busy on a Saturday laundromat. Would recommend.

Easy to use. Very modern and clean…read more It was a bit pricey at $5.50 wash plus similar for drying.

Their laundry drop off is amazing - even for work uniforms. I dropped off a big bag and received…read morethe clothes back on hangers and with the plastic liner. It is inexpensive and the best service. Everyone who works there is so nice and it is so clean! I am so happy I found this place, definitely worth the drive. They even offer fire tablets and books for kids to use which definitely goes above and beyond. :) If I could give 100 stars I would!!

I would never recommend the location in Crystal Lake, Illinois today February 3. They told me…read morethat my suit would be ready and instead they only had my pants in my shirt ready and I have a funeral to attend tomorrow.

I had brought a bridesmaid dress here to be cleaned before the wedding I was attending. They told…read moreme that it wasn't going to be ready the next day because they were having issues with their boiler, which was fine. It turns out that they had actually gotten pen all over my dress and instead of telling me, they made up excuses to keep my dress longer. The wedding I had was the next day, so I had to rush around and find another dress to wear. They wanted all the information on the dress, how much I paid for it, how old it was etc, to give me money for the dress they ruined. They only gave me a fraction of what I spent on the dress and they justified it by telling me that if I sold the dress on Poshmark or anywhere that I would have gotten that amount anyways. This is the first and last time I will ever be using one of their services. Not only did they lie to me in the first place, they ruined my dress and didn't give me enough compensation or time to go buy the dress again.

Needed to wash some Cuddle duds Comforters and my washer is not large enough. Found this laundry…read moreclose to home. Now washers and dryers use refillable laundry cards instead of money. The attendant was great! Very helpful, and laundry was immaculate. Washers and dryers are spotless also! If you have to do laundry, this is definitely the place. Drop off service available too!

Super clean, great, friendly employees, easy to navigate and a cup of coffee to boot!read more

I have used this dry cleaners for many years. The owner is always friendly and greats me when I…read morearrive. He knows my name and grabs my finished clothes without me presenting my receipt. The place is clean and my clothes always come back in great shape. This place provides dry cleaning, laundry & alterations. They also offer wedding dress preservation. They are a mom & pop place that provides a great service in the neighborhood!

The owners are very friendly and provide great service! They are always clean and always on time!…read moreRecommend!!