I would highly recommend Ken and Cherry at Customized Massage to anyone! My mom originally…read moreintroduced me to them, and my wife and I have been going ever since. They're both amazing at what they do and always make you feel comfortable and well taken care of. Every massage is personalized to what you need that day, and we always leave feeling so much better. We're really glad my mom introduced us to Customized Massage and would absolutely recommend Ken and Cherry to anyone looking for a great massage!

Love this place! I've gotten massages for both my mother in law here and really enjoy it every…read moretime. The location is easy to find right in Kent and close by my home in Renton. The prices are also reasonable given changes to price increases

I read the great reviews and decided to book a couple's massage for my husband and myself. It was…read morethe first time in months that we able to arrange for someone else to help with our kids. I got him all pumped up for this and when we got there? The gentleman was totally confused at why we were there. He explained that he didn't read the booking and wasn't able to do a couples massage since he had someone right after the appointment. It might be the best massage on earth but we won't ever know because they use a booking app that they don't read. Will definitely go elsewhere in the future. Super unprofessional and the reaction by the massage therapist was really flippant like it didn't matter. This was going to be my husband's father's day treat since we spent the actual weeks around father's day in the hospital with our daughter so this was just a huge bummer.

Michael was great. It.was my wife and I anniversary so we decided to get massages but could only…read morebook 1 for the day but when we got there he took us both even though his hands would suffer for it. The massage itself was great. My entire body is very sore like I'm made up of 1 gigantic bruise so I was expecting it to be a really painful massage. In a few areas it was but over all it was far less painful than I imagined. I had no pain afterwards though. The guy either has magic fingers or is just THAT skilled. I got this massage 3 days ago and have for the first time in literal years slept through the entire night without waking up. We conversed throughout the entire massage. I'm sure some people may want to sit in quiet but not me. TLDR; Best of the best masseuse. Highly recommend. He's very interactive with his clients which I enjoy.

Been in a few times go0ing for the $49 dollar massage. Once they have you on the table, they do…read moretry to upgrade you to other options, like oil massage or 90 minutes instead of 60. Prepare to use the word "no" if they start offering more. I was assigned to "Coco". Sweet lady with a firm touch. I was in great foot pain so I needed the hard foot massage plus the body massage. Coco kneaded my feet firmly and especially my heel to address my plantar fasciatis. Lets just say it was INCREDIBLE. 90 minutes of pure bliss. Ive been back 2 times since.

I got a gift certificate from winning a game to come here, so I decided to give it another chance…read more But it was the exact same. The ladies kept trying to push extra services on me and wouldn't disclose the additional pricing. And when I went up to the front, I had scanned the venmo code and put in a 15% tip, ready to pay as long as they didn't pressure me again like last time.... but then they did, so i immediately lowered it before sending it. And then she stopped me and asked me about the amount, I told her I paid and still tipped, and she wouldn't let me leave for 5 minutes until finally telling me I was fine to go. Good massage, but absolutely awful customer service. I would never recommend going here to anyone.

First, I want to say that the esthetician who owns this business is a very kind and lovely lady…read more The customer service was in no way the problem. I came in with a huge breakout over my chin and told her that it was happening due to my retinol treatment. She advised me to stop the retinol (which is the opposite of the advice I had been given since my skin is likely purging from it but will stop once it runs its course). During the treatment I never felt her cleanse my skin (which she insisted that she did) or apply serums or creams, I felt barely anything go on and only light touches from her. She never told me what she was putting on my skin. To my horror, at the end she advised that I use neosporin on my acne and do honey masks. Both of which are not advised by anything you see online. I had to rush home to wash my skin in fear that the neosporin would start to do damage immediately. She offered to have my come back for free to do extractions but I will not return, to say the least. I am sure that this woman provides adequate facials to those with normal skin but I would never advise someone with serious acne seeing her.

Elena provided wonderful facial service. It was my first appt w her and will definitely be back.read more

I love them! As I've mentioned before, all the ladies here are amazing and hard workers! They…read morealways have a smile on their face and are incredibly pleasant. I've brought my partner here, friends, and they all report loving their massages just as much. And they are now also sending their friends here as well. If you're looking for a great massage and reasonable prices, try them out, I'm confident you'll enjoy it and leave feeling relaxed and pampered!

Had a gift certificate so booked a deep tissue massage. Wow! I had been carrying a lot of tension…read morein my shoulders & Coco zoomed right in on the areas that needed her magic touch. She recommended cupping to aid in my healing & I tried it for the first time. My back is a bit sore first day following treatment, because I had a lot of trouble areas to work through, but it's the good kind of sore. She checked with me many times during my treatment to make sure I was handling the pressure ok. Coco was very skilled & both she & woman at front desk were very pleasant. I will definitely return for another visit.

Had my first prenatal massage with Morgan and absolutely loved it! She was very kind, made sure I…read morewas always comfortable, and relaxed. I highly recommend. Her place was very clean, smelled amazing and she had the perfect playlist going. I'll be seeing her through the remainder of my pregnancy & will probably continue post pregnancy too.

Wonderful experience! Got the one hour pregnancy massage. My husband bought us a membership to…read moreMassage Envy but in my final trimester I need more than one massage a month and rather than pay $50 to get another 'okay' 50 min massage I don't mind paying a little more for a good, satisfying, quality massage that's actually closer to 60 min. Morgan was friendly, helpful and knowledgable. And when I left my water bottle behind she called me within minutes so that I could go back and get it. She gave me lots of tips for coping through labor and dealing with pain. I highly recommend her and will be back!!

Everything was amazing until one of our masseuse insolently laughed in my friends face over a tip…read more--- My friend & I came in for a Combo C massage. I will give credit where credit is due; Combo C was superb! For just $90 we got an hour of back massage & 30 minutes of a foot massage (this price is rare to find in spas so we were excited yet not holding too many expectations on them.) Both of our masseuse were kind, experienced, & direct up until we paid. Im talking stretching our arms, deep tissue work, & even including hot stones & steamed rags. Like I said, I will give credit where credit is due. There were a few moments outside of the tipping situation that were unusual like towels & drapes not being placed correctly on our exposed areas & giggling/whispering which you don't usually want to hear while you're bare naked on a massage bed. However -- What I found insanely unprofessional, disrespectful, & arrogant, is the fact that both a masseuse & who I can only assume is the spa owner: laughed in my friends face over a tip, pointed at it, acknowledged & asked "what is that, thats it?" & harassed my friend into leaving a larger tip after I had already tipped a good amount for our duo massage. Another thing to note, the shop owner then picked up my receipt, showed it to my friend, comparing the two tips & making her feel terrible & not so... zen. My friend felt uneasy & a bit embarrassed for the whole scene that just took place & immediately changed the tipping amount to much more. I understand tipping culture is very diverse nowadays & everyone has their own opinion on it but I don't think it's okay for someone who says they're a professional, to not act like one . I am even more worried about the fact that the spa owner enabled the employees behavior in front of us & even joined in on it at that. If you feel your services deserve more recognition, please add that to the pricing or even add an already accounted for gratuity fee instead of harrassing customers & making them feel guilty after what was supposed to be a relaxing experience. I would recommend going yet be ready to tip over $30 unless you'd like for it to get rude & awkward!

This piece is close to my job so every once in awhile ... I stop by for a quick pick me up ... I…read morenever had a bad experience! I don't know the guys name but he was quite good. I did a 2 hour foot massage and it was great! Luckily when I came no one was here but soon after 3 people came for all different types of massages. I will be back! Please make sure that when you come, to tip! The massage is only $40 so at least $20! That's about the going rate. I always tip more!

I have been going to Pure Escape Spa for over a year plus and I love this spa. Rayanna is an…read moreamazing aesthetician. Her technique of waxing is so smooth and painless with great results. I have had her wax my eyebrows, lips and legs. Her Brazilians are painless and she makes me feel so comfortable. Rayanna has also given me a few facials the results were amazing. She is very knowledgeable and has a fabulous personality. The People who work there are so friendly and courteous. I highly recommend this Spa and Rayanna. Ali M

I had an appt scheduled for 3 weeks today, they called me a few hours before my appt to cancel and…read morecould reschedule one for another 3 weeks unless there is a cancellation.

Initially went to this studio to help calm down tension that was causing significant pain in my…read moreneck/head after tying to relieve it on my own for a week. Had a session with Jenni that knocked it right out. She not only relieved my acute issue but began addressing the underlying tension etc better than anyone I've seen before. I then booked a session a week for about a month to help work out even more underlying knots etc throughout my body. Jenni also gave me great tips and recommendations for ongoing maintenance. Highly recommend Jenni for a real and targeted deep tissue treatment!!

This is my favorite spa for facials and massages. It is classy and peaceful without being…read morepretentious. Every specialist I have had has exceeded my expectations. If you are looking for a clean, zen-like experience, this place is a must!