Great people at the dealership. AJ helped us with unloading my bikes after a long distance move.

First off: BAIT AND SWITCH!!!! Second: Finance Manager and Sales Manger Have NO CLUE what they are doing at all... Third: What finance company has you fill out paperwork and gives you license plate finishes up the deal. Then comes out and says we have a problem as you are about to drive away? BECAUSE YOU ARE BACKWARDS ON HOW YOU DO THINGS... "Please please please" Take my advise RUN DO NOT DO BUSINESS HERE!!! read more

Just purchased a 2016 Ultra Limited for GMRHD. Every step of the process was smooth. Staff members were polite, even though some of them had no idea why I was there initially. From my salesman Mitch, to the finance guy, to the accessories and clothing sales staff, I've never met a more polite group of sales staff before. Mitch communicated with me every step of the information gathering steps up until the bike was ready for me to take ownership of. Would definitely recommend this business. read more

Green Mount Road Harley-Davidson - Me shortly after signing the papers..... - Motorcycle Dealers Near Me - O'Fallon, Illinois

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Thank you AJ and team for helping us get our 2 Harleys out and off the bed of my husband's truck. We just moved here from Washington state and it made it a little stressful. So nice and friendly. read more

Want to start by saying thank you to Justin for being professional and courteous. Went there to purchase the Segway villain SX10 WP and everyone there made it a very welcoming environment. Justin made this process quik and easy and gave some insight about what I was getting. Thanks again and I will definitely be purchasing there again. Thx read more

I found a 2021 Harley Fat Bob online and sent a request through as I assumed it was gone or a demo bike. Kyle got right back to me and let me know it was a "Brand new bike with 8 miles". We went back and fort bit and his communication was amazing. We settled on a price the following Monday and I sent out a wire for the bike. He connected me with a shipper, who was also amazing. I let Kyle know to please be very careful as the last bike I had shipped had thousands in damage done by the driver. He let me know he would and the shipper let me know the same. The bike showed up the following Thursday and the driver immediately let me know there was damage on the bike when he picked it up and that Rob, the GM had signed off on it. There was metal gouged off the passenger footpeg as well as several of the heat shields and there was black touch up paint on the damage. It was circled on the bill of lading, so I let him know I would reach out to the dealer to resolve. I then realized, there were two keys with the bike, but no security fob. The bike just starts right up with no keys around and can be started by literally anyone. This is where the experience went form amazing to terrible. I called right away within minutes of the bike arriving and was told Kyle was on vacation and would be back Monday of this week. I asked for Rob and was told he was working in multiple departments as they were short staff. I can relate! The guy on the phone asked if he could help and I let him know about the damage and missing fob. He said he would check and let me know. He also gave me Rob's email. I immediately emailed Rob pictures of the damage, and asked about the missing Fob. I've yet to hear any response or even know if Rob received my email. I copied Kyle on that message and also asked when the manuals and title would be mailed. (I have no temp tag either) I tried calling again Friday and Saturday and left a message for Rob to please call me back. I never heard back. I emailed Rob and Kyle over these few days and Rob finally replied Monday that he was on vacation and that the damage was not there when it left the dealer and to work it out with the shipper. He again didn't answer my request for the missing fob or my paperwork. I called the shipper and she answered right away and was very apologetic. She asked me to send her a list of the damaged parts and let me know she would track down the original bill of lading and get back to me. I sent the parts list, totaling over $600 and on Tuesday she texted and let me know that indeed Rob signed off on the damage when it left the dealer (never disclosed to me at any point) and that she had forwarded him the part list and I'd have to work with the dealer on this. I've sent multiple emails since then to both Rob and Kyle that I have no fob, no idea when I will see title or manuals, etc.. and damage to my brand new bike. They have not responded to a single email since Monday...it is now Friday. All I wanted was a phone call, email or literally any communication that they understood my concerns and would work to resolve them. Literally silence. Communication was outstanding until the day I sent the wire, then the polar opposite. I've completed the HD survey which I received this week conveniently and though I absolutely HATE giving bad reviews, this one was earned. Harley Corporate needs to hear about this experience! I have worked in service all my life and receive hundreds of emails a day and respond to every one of them within 24 hours, short staff or not, there is no excuse for this. I need to know where my fob is, when I will see the title and manuals for the bike and what will be done to resolve the damage on this bike. I truly hope this is isolated and not how Greenmount Road Harley Davidson treats its customers. read more

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Discourteous/Disloyal Establishment! Green Mount Road H-D has ZERO customer courtesy and cares NOTHING for potentially new customers... After several hours of searching through various online H-D inventories, I had finally found "The One." Wasting no time, I contacted THIS dealership (MORE THAN 24 Hrs. PRIOR) to set up the appointment for a test ride, making it VERY clear to the salesman ('Mitch') that I was pre-approved and would be traveling over 3 hours for this [H-D Confirmation# received] appointment! As common courtesy dictates, such conditions should (at the very least) prompt for a note/notice to other salesmen on the bike's newest status (no such action was taken). More than half-way into the 3+ hour trek I received a call from 'Mitch' stating that, "...someone came in and placed a small down payment on the bike..." and it was no longer available. With the family in tow (and being awake at such an early hour) the new mood seeped itself into the vehicle; needless to say, upon arrival to the dealership, I was more than eager to express my 'discontent' over the situation. After approaching 'Mitch' and calmly expressing my frustrations (inquiring as to why my scheduled appointment was not honored/etc.) I was met only with disingenuous comments and a 'matter of fact' demeanor/tone. "Well, they're only here till they sell...You gotta kind-of look at it from our standpoint...Did I not mention a 'hold-fee' on the phone? (he didn't)...It's the season and they sell fast..." were a few of his 'dead-ass' [typical] responses. Conveyed as insults at that point, he then finds the nerve to ask, "Was there something else you were wanting to look at?...I'll keep you in my book incase the deposit falls through, or something..." The fact is, if you're in the business of customer service/sales, you're expected to uphold a certain level of CUSTOMER CARE/COURTESY. Disregarding a scheduled appointment and dismissing the disgruntled customer (who's planned their whole day around the appointment) all for the sake of a 'quick sale' is no way to do business! [For Context] 15+ years of waiting and I finally had MY opportunity to purchase MY very own [hand-picked] Harley-Davidson and this 'fly-by-night' establishment, with this poorly trained and discourteous salesman, screws me out of it! P.S. The B.B.B. has been notified! read more

Lots of behind the scenes fees and sales unsure about the products and they sent me home with a brand new side by side left in limp mode. Had to make a 2 hour trip so they could program the key like it should have been done when I bought it. Life lesson.... If the sales and service department knows nothing about what they sell pick another place to do business with read more

Where to begin...came into this dealership with no expectations and ran into Monty. This was the best thing that could have happened for what I was looking for. I was looking for a four wheeler for my soon to be 8 year olds birthday. Let me tell ya, Monty exceeded expectations beyond anything I can type on here. He made sure to put the four wheeler right in the front of the store and put balloons, a bow, a free tee shirt, and even a drink for my son when he walked through the door for this surprise. Coolest experience I've been a part of, and my son was so excited. Thanks to Monty and the rest of the staff. read more

Green Mount Road Harley-Davidson - Surprise Bday Present - Motorcycle Dealers Near Me - O'Fallon, Illinois

they helped my 17 year old son with autism fulfi his dream of owning his first Harley. Without a doubt a first class place. Made us all feel at home. Whole staff was very helpful. read more

Place has TONS of bikes!! Great staff and a huge selection of apparel. They have definitely turned this place around from before worth checking out for sure read more

I was sold a used trike from them and was told it was road worthy and had a safety inspection done. When I received the bike the brakes are shot on it and the transmission looks like it had been underwater. Full of pink goo. How could their mechanic pass this off as ready to drive? When I talked to the sales manager I was told that it's not a Harley. He said I purchased a Frankenstein bike and it was sold as is. They took advantage of an out of state senior and a Vietnam vet. I was lied to and sold a piece of junk and basically told, to bad. read more

Super staff and a great place to do business. I live closer to another dealership and I still choose to drive 1.5 hours to do business with the crew at Green Mount. Note: I have purchased three bikes from Green Mount and that says everything. Mostly tho, I am pleased at how easy it is to work with the team whenever anything comes up. They work to make things right and they treat me fair... and I always feel good about the business I do with them. read more

Very knowledgeable staff and friendly. We told them exactly what we were looking for and our price range and they showed us a great selection. We will definitely recommend this place to everyone!! read more

purchaser a new 34k can am defender from out of state - paid cash . multiple issues with paperwork they tried to add another 2k to price after we agreed on . they corrected on email buyers order but then mailed to me wrong still . said they would fix and resend . finally got it delivered and the delivery guy spoke zero english but I could tell he was struggling to drive it to my driveway after he left I saw why . it's like in limp mode but not displaying anything wrong . won't go more than 10 mph without shaking and rattling . sounds like a cylinder is bad or something . they admitted the service department did not check it out the sales woman noori drove it around to the delivery guy and she said she's knows nothing about how they are supposed to drive . impossibility for anyone to drive it and not know something is wrong . now I know why they had the only one left in the country . spent hours on phone Friday for them to tell me to take to my local dealer at my expense . the local dealer said they can't even look at it for weeks . the manager braeden said he would call me back now it's three days late no return calls text or email . they are crooks look at all the other reviews stay clear from this dealer . read more