(July 26th 2022) I have been without A/C since 7/6/2022. A part is supposedly on order but I have not heard from these folks since their visit on the week of 7/6 or so.
I will try to outline occurrences in chronological order.
This company- GHS Audits/ Green Home Solutions (Morrisville, PA) Ross Lopez- owner Michael Reichert- service, was referred to me by PECO after a completion of an energy audit of my home. I assumed their referral was to be trusted.
I subsequently hired them to "weatherize" my home, install a heat pump (supplemental to my existing oil furnace) and central air. ($11,077.98)
They have been out at least 4 times now to "fix" things that were done improperly from the install which occurred around 10/2020.
(October 2020) Shortly after the install, I notified them of a leak and the smell of plastic when my furnace was running.
(January 2021) They finally came out and "fixed" the leak. (refrigerant leak due to poor brazing) Did not address the smell of plastic.
My winter electric bills INCREASED from prior to install. (To be fair, I did cut down on oil usage.)
(January 2022)- I have a different company come out to clean the air ducts in my home. They inform me that whomever installed the A/C, has the condensation hose line running from the coil INTO my basement emptying INSIDE the house, not exiting outside as is proper procedure, causing must , mold and mildew.
I notify them, (GHS) They come out and "remediate" .
(February 17, 2022)- I woke up to the smell of smoke and saw that there was black smoke coming out of the vent of my bedroom and filling the entire house.
Shut down furnace for safety measures.
I am strictly using the heat pump at this time, (set to 67) will not get above 61.
A Furnace, service person comes out to evaluate the situation.
Cracked heat exchange on the furnace. Okay, furnace is old. I am going to need a new furnace.
Going to find out why the heat pump isn't working up to snuff:
There is ANOTHER refrigerant LEAK. The pressure is way low and he (furnace service person) had to add 9 lbs of refrigerant. ($405) ( He also added dye so that they could detect where the leak is) However, afterward he found the/a leak. There is a crimp in the copper tubing just inside, near the furnace area that will need to be repaired.
He (furnace service person) was not going to work on that since we agreed that this something that should be repaired by the installer. (GHS)
GHS did come out to repair the leak.
Still awaiting reimbursement for the refrigerant.
(July 6, 2022)- I went down to change the air filter on the HVAC unit(s)
There is Water everywhere, slowly pouring out of the bottom of the set up. There appears to be no water or condensation exiting through the line. The condensation is now just pouring down through the furnace and into my basement. The AC unit shuts down.
GHS comes out to investigate. The plastic condensation pan melted. Supposedly they have another pan on order.
I've been told, and now know, this happened because there was not sufficient clearance between the furnace and the a/c coil installed by GHS, resulting in the pan melting.
I have also been told that the coil should be replaced as it is more than likely compromised because of the exposure to heat.
I honestly do not want GHS to touch anything in my house again...
A new HVAC company will be installing a new furnace for me AND making recommended adjustments to the poor install that was done by GHS. (11,499.00) The company is well respected in the industry and said their work was more than haphazard. read more