Now I know why they have such bad reviews. Beyond the lackluster staff (except the guard! She was amazing and I'd come back just to see her) They sold me delta-9 exclusively without telling me. If I wanted delta-9 I'd go to a gas station. Truly a disappointment. I drove 4 hours out of my way to go here to stock up and came home to find out they lied to me about the products. Shame. To say I'm disappointed is well under selling it. 4 hours in the car and 200$ later and I have some "hemp derived" gas station quality product. There are other places. Go try them first. read more

Slow customer service. They have no concept of time as it relates to "oh this person's been here for 30 mins, let me serve them behind a medical that just walked in. Or only 3 people at the registers on a weekend. read more

This place is such a wish washy waste of time Twice I've bought and payed here Twice I've been denied entry and purchase because the door person didn't accept the condition of my real ID read more

Jonah was very friendly and helpful. He sure knows his stuff And was able to pick the right strain for my wife and I

Great staff. Product is ready when promised and the quality is 10/10. I drive from Va. and make an afternoon of a little shopping before heading back. read more

If you are interested in cannabis this is the spot for you. Wide selection of products, helpful staff and a safe and secure environment

Very poor customer service. The woman at the counter had a tremendous attitude. She could barely even be bothered to do her job because she was too busy chatting with her friend. read more

I've had a few issues here. The staff is nice usually, but they're disorganized. I put in an order earlier today and came to pick it up at 6:48 to find out they're closing early due to snow and they took their last customer at 6:45. Makes sense but I have a text saying I could pick up my order until 8:45. Why wasn't I communicated with? Well everyone with a preorder was called. I wasn't. Let me check the phone number, you obviously have the right one cause I got the text about my order. I've had a few issues here, but this is my last one. I'll go to curaleaf. This is the only dispensary I've had issues with calling about issues before arriving. I'm sorry doesn't cut it when we discuss medicine and missing a deadline by 3 minutes that I wasn't aware of. read more

I understand that this is a business however some of your customers are patients. Shouldn't us as patient need a line just for us. It's frustrating to stand in pain for 10 minutes only to see "walk in" speed past me. read more

Online it says that that business hours are 9am-9pm weekdays. I came at 9:40 am on a Friday, and was turned away because I'm not a medical patient? So they're making me sit In my car wasting 20 minutes of my life for what? The place is open and empty. And I placed my order online last night so it's not like I would be taking much of their time. Poor business ethics if you ask me. read more

Your cashier b on register 6 last night (1/30/25) found the dude behind my wife hilarious! So much in fact that she gave my wife a mf panic attack!!! Be careful how you treat people read more

I'm giving one star. based solely on the fact that they only give Veteran's discounts to medical patients. I believe that completely wrong. and they're trying to force us veterans without medical cards to purchase a medical card. I fought for my country. Came home with PTSD(severe), and I can't get a discount unless I have a medical card. Which subsequently means I can't be in possession of my firearms That's crazy!! But I still need my weed so I'll continue shopping lmao. But just know I'm not happy about it lol read more

Horrible experience today ! No one was attending to the pre order line so I asked if anyone would be calling us because 5 walk ins had been called. The bud tender who I asked was super apologetic and went to ask who I am assuming was the manager on duty. The short black woman told her " it is what it is , if they get angry they can leave or deal with me". This was just a wild crazy statement to make and let alone loud enough for customers to hear. No one was angry, the exchange I had with the first woman was very calm. What was the reason to insert the ghetto rude behavior? You can tell a person that never had a job before. She doesn't need any type of position dealing with the public. Maybe she needs a J herself. Also want to note they have no specific line for medical patients. Most places do. My preorder was supposed to be ready at 5:30 ...I got it at 7. No one answered phone for drive up. Overall just a poorly managed location read more

Terrible is not a good enough statement. My experience there was the last experience. I had bought a vape. Went to my car to check it as I always do. The liquid was brown halfway through and clear at the bottom. I walked right back in less than 5 minutes. After purchasing it went to the counter and the guy told me that it was new botanicals which clearly I left ticked off. I knew that was a lie. Even though at the time I didn't know what was happening doing hair. I realized hair color oxidizes and gets darker and that's exactly what happened. Also had a leak in the side when I tried to pull. I went back again to talk to management and the only thing they were willing to do was comp. Me $10 or $15. They need more education and or better customer service. I am sharing far and wide. Great! I have always had great experiences at g leaf in Frederick. That is the place to go. Amazing deals. Never again. Will I go to Green goods read more

They let me place an online order for 5:30 - 5:45 and when I got there at 5:40 they would not let me in the door they said they are closed. But the store hours said 6pm closed ... so they wasted my time and gas. read more

Honestly zero stars. Horrible. Placed order on a Monday night which had their sale prices. They were already closed so I couldn't pick it up. Went Tuesday but they wouldn't honor the prices even though I placed the order and had the confirmation. If you don't want to honor the prices then take the sale prices off the website when you close. read more

Looked at pre-rolls and hash for 10 minutes waiting for a cashier to finish talking so I could ask him a question. Upon finishing his conversation I go to ask him a question to which I get completely ignored as I'm standing right in front of him. Another cashier tried to help me which I appreciate (one star for that) but the other cashier blew it. read more

Terrible customer service from a staff that seems overworked and a manager that borders on the spectrum. I came into the shop and made a purchase. In the process I asked can I add another item. This resulted in a ton of confusion for approximately a half hour from a gentleman that was trying to be helpful in saving 3 dollars. Had I have known this would incur an extra amount of waiting I would have paid the $3 or came back another time. Not a huge deal but I continue. In the process of a bunch of confusion with trying to get a transaction of 3 items finalized for a half hour somehow my credit card was left with the cashier. By the end of the transaction I was frustrated as I had no intention on a half hour experience and had things to do. I cannot blame anyone but me there but the situation contributed. This occurred right around closing so I had no ability to find out was my card in store. I left messages begging them to please contact me if found immediately. Even though my name was on the card and I am in system I received no call. The following day I received no call so I call the store to ask was my card turned in. I was left on hold for about 10 minutes. I hang up and call back and another person goes to look and finds the card. I wouldn't be writing this message if that is all that occurred but just so nobody else had the same experience I came to the manager who has the same respect of matters like this as a teenager. I explained to him what occurred and he immediately grew defensive. I purposely left out names to not point fingers and told him I don't intend to do anything but explain how the service could be improved. He started lying immediately claiming that they called me and then he started acting confused as if he couldn't understand why I would have any complaint at all. I will keep this respectful buddy. You are not good at your job. I will not be back in there because I tried to tell you in a respectful manner hey please respect the customers time and if an ID gets lost please call them but you acted slow and on the spectrum. Did this somehow confuse you? Maybe now that it is in writing you can understand a little clearer. You simply have poor customer service. In regards to the product it was fair but not good enough to deal with unprofessional attitude read more

Placed an order at 12:55pm went to pick up my order as a Medical patient at 8:20pm they only had half of the order available. I received No phone call or text from them stating there was a problem with the order. When I got there the cashier said they were out of half my order and his excuse for them not contacting me about it was "it's Friday" (3/8 so not even a holiday weekend) I look around and see like 8 employees a few engaged in a convo standing around. These people have NO CLUE as to the definition of customer service. These people ALL need to learn self respect and take pride in a job done well but I don't think they have ever had an example of how to do their job properly. If you can find your medicine elsewhere go elsewhere. Oh and the music played there is N*gg* this and N*gg* that so if you like racist music go there read more

I have been coming here for over a year and have never had a negative experience. The staff have always been very helpful and knowledgeable. I have recommended them to several individuals. read more

Poor customer service. I brought my business over to gleaf, where they pride themselves on consistent, polite and attentive customer service every time. read more

I was shocked to see any negative views because this is my fave local dispensary, I've been going there since they opening, and I've had nothing but excellent, professional, and courteous service! They have great deals, good selection, and terrific budtenders. Parking is easy, I've never waited more than a few minutes, and the space is comfortable, clean, and welcoming. read more

Lovely new dispensary in Frederick. Very helpful budtenders! Shout ot to Shannon who spent the time to find what I need. I'm a very experienced customer and loved how Shannon figured out what I knew and filled in the gaps! Best first time customer special in the area! Competitive prices on their specials. read more

Good service, good prices, nice staff. They also grow the 1937 weed company. Their in house grown stuff is pretty good grass.

Horrible customer service. Give you a price verbally but then don't honor it?! Weird. The stick the receipt in the bag so how would i have seen it was different until i walked out. The Manager was rude rolling her eyes and lies about having audio tape of the sale which is a lie and illegal by the way and refuses to help. The sales associate Bri lied about the price given and the manager wouldn't let me speak to her directly bc they knew it was a lie. A joke. Never will go back. check your prices people they are shady. On a brighter note curaleaf is new to frederick and awesome and verilife has amazingggg deals in new market!! read more

veterans beware they will not honor their 22% for recreational purchases. it's right on their website. and their prices dont include tax..