KL and her team are incompetent. My siblings and I had a simple estate transfer. This transaction was completely botched. This started in August 2025 and I'm still waiting for it to be made right at the end of November. Calls are not returned. Her second in command J is also incompetent and rude. read more

Jeff is the most difficult out of town escrow officer I have ever had to deal with as a transaction coordinator. I hope I don't have any other transactions with him. Transaction Services read more

My son had a long divorce lasted 4.5 years. His (now ex) wife was not cooperative. My son was granted by court to buy out her from their family house, but she had bad relationship with her divorce lawyer who put a lien on their house because she did not pay him for his service, she refused to contact him directly to discuss lien removal. We applied to Green Escrow inc. for help. This company did a wonderful job. All transactions were done smoothly and quickly. The "enemies" did not see each other and did not communicate with each other. Green Escrow gave us exact instructions what to do. The transfer went without any pain. All parties were satisfied. We highly recommend this company for ALL transactions you need ! You won't regret !!!!! read more

As a Real Estate professional the escrow company you chose can make or break a transaction. Green Escrow is always my first choice. I love to support local business. Tracy checks in with me regularly and Jennifer gets it done. One time the owner Geoff even helped me help my girlfriend with title questions. The service Green Escrow provides is the best! read more

WORST service I have ever received. I am not sure if they didn't want our business since we have a small escrow or it's just the way they handle some customers. Either way, based on my interaction with Jennifer Barnes, I would NOT recommend this company to anyone. We needed to open an escrow for a small mobile home in Fremont. We were recommended to Green Escrow by our regular escrow company: First American. I called and talked to Jennifer and on the first phone call (07/29/19), she was nice and helpful. But since then, it got worse. The transaction is cash offer so I told her we needed it to be closed asap. 1. I sent Jennifer several emails (3-4) and followed with several phone calls (at least 4 times and every time, I left messages.) Since I didn't hear back from her, I tried to reach Kathy or an operator but every time, I got the voice mail and ended up being routed back to the main line. It seems like they are a small office and if you are assigned to one person, you have no backup. 2. I provided all of the necessary paper work (contract, proof of park approval to new owner, mobile home information...) 3. The seller agent dropped off the deposit check to Jennifer on 07/30/19. But when I finally got a hold of her on 08/15/19, she didn't even remember that the check was dropped off. I had to send her a snapshot of the check and her business card that she gave the agent when the check was dropped off for her to remember!!! 4. Green Escrow does NOT provide NHD report and does not do home warranty. Our regular escrow company takes care of all of these or at least, provides contact information for us to handle extra services. 5. We ended up wasting almost 2 weeks with this company. As today, 08/16/19, we had to reach out to another escrow company so we can close this transaction. We hope they didn't deposit the check that we dropped off on 07/30/19 so that we won't have to deal with getting the money back from them. Buying a home is a huge deal, especially in the Bay Area. I'm not sure how an escrow company can be so unresponsive, unprofessional, unorganized, and who clearly didn't care about their customers. If they can't even handle the paper work and get back to the customers in a timely manner, how can we trust that they will do the transaction correctly... Update: I found out from the buyer that the check was deposited by Green Escrow right after it was dropped off. I still don't understand how they deposited the check but didn't do anything about the transaction. The buyer and sellers also lost money (extra rent) due to the almost 2 weeks delay on this company. Horrible business!!!! If you need a trustworthy and good escrow company, contact First American Title. read more

Green Escrow of Pleasanton, California was the absolute worst escrow services firm I have ever dealt with. For starters they breached my trust as their client by not acting in my best interest as a fiduciary. The main "Escrow Officer" over there, a heavy set person - whom you can't miss once you meet him or her, was an emotional basket case who just did things in his / her own way with out any regard for performing client-fiduciary services. This caused for me to pick up the phone and call the CEO who told me point blanc that they don't know what to do and they are caught in the middle of myself and a secured creditor. "I DON'T KNOW WHAT TO DO".....As an ESCROW agency that handled a more than 6 figure escrow that was a SHOCK. They ended up hiring an attorney to handle the escrow - and now I am in full pursuit of filing one sweet, big, fat formal complaint against them with the California Corporations board that regulates escrow companies. To date - they have not even sent me a Escrow Closing Statement. I felt a high degree of RACISM and HOSTILITY with the initial Escrow Officer. I demanded the CEO to replace that person which he did - the replacement was going from Worst to Bad then to an attorney who knew what to do. I will have the formal complaint to the CA Corporation board in the first quarter of 2013. It's 1 thing to not know what you are doing. It's another to completely disregard your duties and not even provide a closing statement. Last communication Green Escrow gave to me was on December 19th, 2012 from their attorney. Wiling to make a gentleman's wager that Green Escrow will blame the attorney for not sending the Closing Statement. I'll leave this post up for a little while and demand the closing statement and repost with an update. THERE ARE MANY COMPETENT ESCROW SERVICES - GREEN ESCROW IS NOT ONE OF THEM. Pathetic.. read more

In my 9+ years in the real estate business, and as a top producer in Contra Costa and Alameda Counties, I have had the opportunity to work with many different escrow and title companies. I can honestly say that I have never found one that parallels the excellent service, depth of knowledge and professional conduct that Green Escrow Services offers. Every single escrow I have closed using Green Escrow Services has been smooth from start to finish,and they have helped clean up messes that other "reputable" title companies have created. I will always choose to use Green Escrow Services for my escrows whenever possible. I know that I can trust them to look out for the best interests of my clients, and to work with all parties to assure a smooth and timely closing. I have also referred clients to Green Escrow, and every client I have referred has been just thrilled with the level of service they received. They will jump through hoops to make the entire transaction as smooth as possible for the client - whether buyer, seller or just someone in need of a quick legal document or notarized signature. I cannot say enough great things about my experience with Green Escrow Services; whether you are a realtor, buyer, seller, lender or business owner, I would encourage you to give them a try. Once you work with their talented and knowledgeable staff, you'll never go back! Thank you, Geoff, Kathy, Jenny, Alicia and ALL of the wonderful staff at Green Escrow Services! read more

When I bought my home the seller was right on the borderline of being a short sale and the property was under lien for unpaid homeowner dues. Kathy at Green Escrow went above and beyond what I expected by sorting through confusing statements and establishing the true baseline (NOT a short sale and with a small refund of homeowner dues due to the seller) Throughout the procedure, the staff kept me informed and updated. Signings were quick and uneventful because they did their work ahead of time. Customer service and professionalism were both high and Kathy even followed up with some mail I received after the closing to ensure my peace of mind. I recommend them to all of my friends thinking of making a home purchase. read more

I cannot say enough about the service here. I only have experience with them in the sale of a business, and Emily was amazing. This was my first experience in this arena (outside of personal real estate), and they are very knowledgeable about how businesses must be sold in the State of California. It's not like other states!!! I wouldn't hesitate to recommend them for escrow in the case of the sale of a business. Highest recommendation. read more

This is the worst escrow company I have ever dealt or come across.She kept our check with her on the table for TWO GOOD MONTHS without any excuse.when ever we call her,she will give one excuse or the other.The other company that we were to close with were even mad at her.Will never refer a dog to this company.I usually don't write or say a word with bad service but had to writ this time.hopefully she can change and have a better attitude towards all costumers.she kept over two hundreds thousands for months. read more

I used Green Escrow when I bought my home and they were super. I am refinancing and while my bank didn't by default choose Green Escrow, I called and Jenny was able to help me think things through. She was quick to get back to me, very friendly and personable. I would recommend Green Escrow and will use them again in the future. read more

I've been dealing with Green Escrow Services for 3 years now and I love them. They are a family run business and they treat you like family. I send all of my friends to them for escrow services because I know they will be taken care of. They are great at what they do and pay attention to the details, nothing is more important then the details when dealing with an escrow. They also give you all of your paperwork copies on a disk. Having everything on a disk is soooo much easier then having to store a giant stack of paper. Use Green Escrow for your next transaction and you won't regret it. read more

Geoffrey Dish the owner of Green Escrow is efficient, trustworthy and has 40 years experience in this industry - it doesn't get more experienced then that. Green Escrow is located in a beautiful prime location right off the freeway and across the street from Stoneridge Mall. This company takes business seriously and they are one step ahead of the game by providing clients with digital files instead of 2 inches of paper(go green!) I've been able to work on a personal level with all of the team members, being their headshot photographer. They have a passion for what they do, they are experienced, happy and enthusiastic individuals. My husband and I plan to purchase a house in the future and I know we will be in good hands with Green Escrow. read more

Green Escrow Services - Green Escrow, pleasanton - Real Estate Services Near Me - San Ramon, California

Green Escrow Services is amazing! My client decided to purchase a manufactured home and Tracy and Jennifer were consistently available to assist us and answer any questions. I would highly recommend Green Escrow Services to anyone who appreciates superior customer service. read more

Kathy Lozano is the best! She is responsive, professional and fast! after 30+ years in the mortgage business, I finally found the bet! Highly recommend Kathy and her proficient team! read more

Jenny at Green Escrow is absolutely fantastic. I am so happy that I used Green Escrow. The staff is professional and fast. They do not waste my time with needless things, but rather they make sure that everything is correct when it is brought to me for a signature. Going through a home sale or a home buy is difficult and Green Escrow goes above and beyond to make sure that the process is as easy as it can be. I am lucky to have found them and will continue to use them for all my re-financing, home buying, or home selling needs. I highly recommend them! read more

Jennifer Barnes was extremely rude. I asked her if they deal with wholesale and assignment contracts and off the bat she had an attitude. She assumed very quickly that I was just going to give her paperwork like can I finish speaking first?? She said "we don't do the paperwork for you, is there any other questions?" In THEE rudest voice. I replied "I didn't say I was going to just give the paperwork to you guys, I was just asking if your company was familiar with it, but you have an attitude." And she said "No. I don't" again, in the rudest voice. I ended the call saying "you do, I hope whatever's bothering you clears up." What kind of customer service is that?? Don't get slapped acting smart when a customer is extremely polite and still trying to be the bigger person! I was recommended to this place but never again, I dont want to do business with snotty stuck up people but hey I guess that's all you can expect from an amount of people in San Ramon right?? ‍‍ read more

We used this company to handle a simple escrow. Would call and leave messages and not get return phone calls. Would keep calling until person was available and I did not get put through to voice mail. Finally set up an appointment to do the escrow and was not given any instructions - had to call and ask if we needed to bring anything. Was told "Oh yeah you need a cashier's check "in this amount"" When I asked why this wasn't communicated to me I was told the person handling my account was on vacation and she was filling in for her and didn't know what had been told to this person's clients. This was important detail and if I hadn't taken the initiative to call and find out the amount and get a final statement, a one hour drive to and from their office would have been a complete waste of time. Then had to call two times and follow up with email to get a copy of the filed grant deed. If you know a little about escrow proceedings, they are an affordable option, but if you are looking for hand-holding this is not the place. read more

Worked with escrow company, thorough in all searches . Helpful staff

The folks at Green Escrow, Kathy, Geoffrey, and the whole crew, were outstanding. Every step went smooth as silk. They were clean, efficient, quick and effortless on both our sale and our opposite end, purchase of our new place to call home in Berkley. With all of the stresses you usually experience surrounding a close of a house, this group made it look effortless. Did I say quick? We closed over a week early and so many thanks to this team of professionals. Saved us literally thousands and we appreciate that. read more

I just talked to Jenny at Green Escrow Services. She was friendly and helpful and gave clear information. I ended up not needing their services at this time, but I would definitely go back to them in the future. read more