Customer service with this company is horrible. Fees for terminating services is unbelievable! You…read moreactually have to pay them to pick up the can Then they still want me to pay and turn me over to collections when they don't pick up the can for months. The supervisor I talked to was very condescending and needs to review her customer service skills.

Absolute worst customer service on the planet! Every call you make to order, ask a question or pick…read moreup you will be on hold for a minimum of 15 to 20 minutes. My last call for a pickup was over 1 hour! Their CEO ​runs a trash company and makes $17 million a year, you would think they could afford to hire a couple of more​ people to answer the damn telephones!

I actually hate to write this review, but I feel it's important people are aware. We hired this…read morecompany in Dec. 2011 because our last service was poor & rates were skyrocketing. Their rate was good & they seemed to have great customer service & we were supposedly "locked in" @ $48.00 per quarter. SOUNDS GREAT! RIGHT?... Well, we've only been late paying 3 TIMES IN 8 YRS. & they want to charge us an extra 23.50? I just paid 94.00!. i'm a firm believer in being faithful, but they've pushed my buttons. Here's a copy of my billing history. You decide 03/01/2012 $48.00 06/01/2012 $48.00 09/01/2012 $48.00 12/01/2012 $48.00 03/01/2013 $48.00 06/01/2013 $48.00 09/01/2013 $48.00 12/01/2013 $48.00 03/01/2014 $50.00 06/01/2014 $54.00 09/01/2014 $54.00 12/01/2014 $54.00 03/01/2015 $54.00 06/01/2015 $55.00 09/01/2015 $57.00 12/01/2015 $57.00 03/01/2016 $57.00 06/01/2016 $57.00 09/01/2016 $57.00 12/01/2016 $57.00 03/01/2017 $57.00 06/01/2017 $57.00 09/01/2017 $57.00 12/01/2017 $57.00 01/08/2018 LATE FEE $3.50 03/01/2018 $60.00 04/02/2018 LATE FEE $3.50 06/01/2018 $60.00 09/01/2018 $61.00 12/01/2018 $63.00 03/01/2019 $63.00 06/01/2019 $70.50 07/02/2019 LATE FEE $3.50 07/16/2019 MRD QTR 1 STOP FEE $20.00

I've used a hanful of garbage companies over the years and this company is the worst. I've never…read morehad so many missed pick ups. It's pretty sad when you make waste management look good!

Unfortunately 1 star is too many. We used them at our cottage and they would go weeks without…read morepicking up garbage but continue to charge their customers for a service that is not provide. Do not use this company if you want the service you paid for

I manage a small property management business, and I am somewhat surprised to see reviews claiming…read morepoor customer service. When I originally switched to Best Way (BW), it was largely due to their competitive rates. As my business relationship with BW developed, I was pleased to find that their customer service was great - particularly in that I didn't have to wait on hold for excessively long times just to speak with someone. I have had one experience with a BW rep that was a bit short with me, cutting me off repeatedly, but in general their customer service has been great. I would also say that I appreciate and support local businesses as opposed to huge nationwide company. I support BW, and appreciate their prompt attention to my concerns, and that I have never been on hold with them longer than a minute!

South Bend Estate Sales - We have been using Chris and his…read morecrew for clean outs after our Sales and have had great responses from our clients who are eager to get their property sold!

Chris and his team are honest and efficient. I used his services a few times while moving. They…read morewere always on time, the price was fair, and I could always rely on them to get the job done. I give him and his crew the highest of praise and appreciation.