They fixed my 2000 Celica GT's manual transmission and clutch, allowing me to keep my vintage…read moreToyota instead of sending it to the scrap pile. The car now shifts like it is brand new. This father and son duo know their stuff and get the work done right in a relatively short amount of time. Definitely recommended. Update: 3/28/2023 This shop came through for me again, diagnosing and fixing a problem that was causing sensors in the ECU not to even become available, which prevented three other shops from even thinking about what the cause of the issue was, so they just sent me on my way with a failed NYS inspection. After finding a rare part that was needed, Tim was able to fix the car, saving it from the scrap pile once again. I don't know of any other mechanic who could have solved this puzzle. The most interesting aspect of the process was the fact that Tim authenically seemed to care about getting the Celica back on the road, keeping me appraised of the progress, and then even personally calling me back to make sure the Toyota was able to legally pass a NYS inspection. Tim may initially sound gruff, possibly from years of dealing with the general public whose cars need transmission work, but I believe he actually takes pride in his work and possesses what I would call integrity. I have not yet found another mechanic in Syracuse with his experience, problem-solving ability, and honesty. If your vehicle has a transmission-related problem and you want it to actually be fixed, this is the shop you should take it to. Even if other mechanics cannot diagnose or perform a certain repair, take it to Tim. Time is definitely money for him, so leave any frustration-related attitude you may feel about the automotive issue outside, be concise, respectfully listen to what he says, and you will likely have your vehicle back on the road surprisingly quickly. Again, highly recommended.

scumbag methheads there crooks don,t bring nothing there you been told good advise father and son…read moreare trash

The mechanical aspects of the shop where good. Transmission replacement was successful and done…read morewell. On the other hand, I was greeted with a dead battery when I picked up my car having to purchase a new battery. Instead of cutting me some slack on the price of the battery seeing that I just paid over 2 grand to get my transmission replaced, they made me pay full price for the battery and having to sit and wait there for nearly an hour for it to get delivered and for them to get it replaced. Also ever since I got my car back I have been having electrical issues with it. Even though bringing up the issue to them, they said that they didn't touch anything electrical while it was there. As well as that, I was also greeted with my lights under the dash to be broken and on my floor.

One of the most honest shops I've ever been in. They gave me several options for repair when my car…read morebroke down. They explained everything and helped me to actually understand what they were doing.

Jeff Thomas, I need relate to you and all perspective customers what has transpired with my 1989…read moreJaguar XJS, and the warranty which expires on 20 September 2020 which you would not honour. As you remember, I paid over 6,000.00 for your services and regret every minute and dollar spent. I should have asked for the accreditations of all the people who worked on my vehicle as I believe they were more BOCES than Jaguar trained, yet I paid the big bucks for what I feel was no more than Craigslist mechanics. Let's begin with the loose steering. The steering wheel still has play and earlier this year I brought this to your attention but you refused to look at it unless I paid a 67.00 fee. Since when does a shop of your "caliber" look for money to inspect warranty work? That's why I wrote to the Better Business Bureau and they published my complaint regarding tour work. Next is the alignment which you did twice and admitted, "That's the best I can do". At 275.00 for an alignment I would think you could have made this big engined vehicle...12 cylinder go down the road on a straighter path. Let's talk about the brakes, 1500.00+, which pull to the right and the front hose which I was charged 101.00 leaks. The brake light keeps coming on at the oddest times, and then shuts off. Finally the "Minor" tuneup which you gave the car. You didn't clean out the mouse nest which took me 2 hours to remove, but you did tell me there were leaves. 970.79 for a job that left my idle to this day erratic, and quite a few vacuum hoses which you "forgot" to reinstall. I inspected terminals which were not cleaned but corroded. And one more thing, the PCV valve which you replaced for 104.83 and mentioned it really didn't need it but it might have been original, so why not...but the engine breather which was adjacent you didn't touch. I read the manual, removed it and soaked it in gasoline to remove the molasses like crud in its lattice work shaped body. I also scraped the gunk around the pipes which I am sure you should have looked at as it was so close. Jeff, you and your crew did a disservice to my beautiful 1989 5.3L XJS convertible. This year since you worked on it has been a nightmare as I believe you didn't solve the problem but became part of it. And yes, because I know you will use this...I did complete your survey immediately as I trusted you, but didn't know the negative issues until I drove the vehicle and it was too late to retract them. You used this against me when I disputed 2,900.00 worth of your work with American Express, and you won the case. Sly...very sly. My vehicle, as we reach the 1 year warranty point which you will not honour has been driven less than 4000 miles which again fits into your warranty specs, is not where I want it and reed it to be...I feel I have wasted a great deal of money and would not recommend your shop.

Because the service writer came out very angry that he was double charging me for a diagnosis and I…read moresaid I wasn't paying for it twice he got defensive. He then got aggressive after I just paid $500+ for absolutely nothing. Not to mention when I dropped the car off it started, now it doesn't start and also underneath my hood was all taken apart along with grease in the door well. The gentleman got so defensive I asked if he wanted to fight me, I couldn't tell if he was initiating a brawl or trying to explain why he was double billing me. Anyhow, towed car home, battery charges but computer isn't working correctly and the car won't start. Check my other reviews. I always leave good/fair feedback. This place, not so much.

They are honest. They give you the honest price up front…read more This is unheard of in most car shops. 5 stars, I'll use them as long as I'm in the Syracuse area

Always done great work, timely and reasonable pricing! The work was completed properly. They…read moreusually can get my car serviced with in a few days of calling.

They treated my family with a lot of disrespect. When you try to ask questions, they do not answer…read morein anything but a very vague way, and they are also very overpriced with their prices.

Very poor customer service and prices are double than other shops. Treated my 18 year old son, who…read moreones the car, and my wife as if they had no business asking questions about service done or billing. If i had gone to pick up the car and received this kind of attitude, there would have been real problems. I don't see how business like this stay in business. Use at your own risk.​

Had a very bad experience there with a transmission issue a few years ago…read more They said they did some work and charged me over 450 dollars and never fixed the issue and would not refund my money! My transmission ended up going less than a few wks after! I would never recommend Stevensons!!!!

I hit a pothole and had to replace that tire. The other ones were worn so replaced all four. They…read morewere helpful and friendly. I ordered through tire rack and tires were sent there. Things went well until I drove away. I think there are new scratches on my rims but I can't prove that so I will give them the benefit of the doubt. I should have photographed all four wheels prior to the work. The biggest problem was that the tires were not inflated properly. I got warnings right away that three of the four tires had low pressure. To me this is a very basic requirement when replacing tires. All 4 should be inflated to the proper pressure. I feel like this is a very basic service that they neglected to do.

I'm shocked to see that they had bay bad reviews…read more I have been going here since about 2016. Its a family owned business. I have had conversations with both the father and son, John. They we're always respectful and detailed. If they found issues while I was at home, they would call me, tell me, give me the option if I want them to fix it. My quotes always matched my bill. I tend to ask a lot of questions because that's how I learn. They took me to my car and showed me the issue. Then showed me what it SHOULD look like, no car place ever did that. I had a new found respect for them after they did that. I always do my research no matter what the situation is. That way, I know what to ask and to expect.

I took my car into be serviced about a week ago. I was told by the owner that I needed a…read moredriveshaft replacement & that it would cost me $1700 for the repair. When I asked for a breakdown of the bill, he said $200 for labor & $1500 for parts. I then told him that I would need an itemized bill for the parts. He in turn started to say that he does not do that & that I would not get the same price for parts that he does. He proceeded to turn the cost around and say it was for a warranty. I said that I did not opt in for a warranty nor was I offered the option to opt in or out for one. He then said, "Ok, you can buy the parts, and I will charge you $400 in labor." The scam is real. If you have ever or plan on ever doing business here, please make sure obtain an itemized bill for everything!

Great people, very fair costs on all fronts. Had my truck rustproofed for about $190 and is a lot…read moremore comprehensive (and a lot more reasonable, a LOT) than you'd get from a local competitor and also does annual maintenance follow ups. Will be a while but will actually bring my wheels here once my warranty is up for any work that needs to be done as well. A++

Once again, I found myself at the doorstep of this GREAT SHOP!…read moreBravo to Diane, Kerri and Ron. They all dropped what they were doing to assist me with a new nagging car issue and got me on my way within an hour. I thank you all for your time, efforts and service with a smile. Sincerely, Paul E Clapper