I've previously given this place 4 stars, but the last two orders I've had have made me re-think that. I hate to say this, but every time I order take-out from here and the father answers the phone, I say to myself "expect mediocre food". I feel as if the son makes much better food (my most memorable experiences have generally been when the son was running the show and making the food) and also makes it faster. Part of the issue could be that it takes so long for the father to get the food out that by the time it arrives it isn't as hot. For example, if french fries sit for too long, they become soggy and not nearly as enjoyable, as has been the case the last few times I've ordered.
Additionally, I'm taking off one star because the African delivery guy (there are two of them, and of late I've gotten the African guy) can be rather rude. For some reason, it's always a big deal to provide me the itemized receipt. When I asked for it this time (it was clearly in view), he stated that he already gave me a receipt (the credit card receipt, which is not itemized), and then I insisted that I receive the itemized one, and he acted as if he didn't know what I was talking about, then finally relinquished and gave it to me, but I can tell he wasn't pleased, as if I was doing him a disservice. There has to be some reason why they don't like providing that (this has been a problem since I started ordering from this place years ago), and I don't like the attitude that I receive from him when I ask for it, nor his snotty disposition in general when dealing with him.
It had been several months since the last time I ordered from here due to a horrendous experience, and after today's situation, it may be yet a while before I order from here. The food was just mediocre at best today (ordered a gyro deluxe sandwich with fries, a halloumi cheese side, and a zucchini croquette side). The halloumi cheese tasted too salty (in other words, saltier than usual) and the croquettes were just ok. I've noted in my previous review that the prices went up, as did the credit/debit card minimum (now $20.00). I now spend around or over $30.00 each time I order from here, and for that price, the food needs to be memorable, and of late it hasn't.
My previous order was a disaster. I asked for two gyro deluxes (a gyro sandwich with fries) for me and a friend who was here at the time, and received the wrong thing. I knew something was wrong when the total was much higher than expected. I immediately checked the bag and informed them of the wrong order while the delivery guy was here (it was again the same African guy I mentioned above). The girl on the phone who botched the original order agreed to give us the right one, but then acted as if it was our fault for botching up the order when it was her who made the mistake. On top of that the delivery guy started to become irritated as he had to wait until they figured out how to correct the mess at the restaurant. Then they told us they wanted the food back, which I complied with. The delivery guy came back quickly, but it was certainly a hostile environment on both sides. They seemed to be irritated at us for their screw up, and we were just as annoyed for the error and long wait, as we were hungry.
Given the two latest experiences, I'd say this is strike two before I can consider not ordering from this place at all, which is a shame because as a Riverdalian, I strive to support our local businesses here in Riverdale. read more