Chad the tech that came out yesterday and got me up and running was AMAZING, what started out as a…read moreminor repair ended up a full blown replacing wire, but he was amazing and polite and did a great job

My close relatives requested service, and they sat in the car for almost an hour. While they were…read moresitting outside waiting for them on a hot day.

So I am a long-time customer of Verizon. Upgrading my husband's phone has been a disaster!! First…read moreof all Samsung naming multiple phones the exact same thing... and them being entirely different is beyond stupid! Trying to get a hold of Customer Service is next to impossible. Then they tell me to take the phone into a corporate store to exchange it. I should've just sent it in through the mail and re-ordered it to avoid all this hassle. But of course dear Customer Service once again is not possible to work with. When arriving at a corporate store in Ashtabula they tell me that I shouldn't have brought an exchange in. And because I opened the phone and looked at it to see that it was the wrong one I have to pay a restocking fee of $50. Because these people that work at the stores are working off COMMISSION apparently they can lie to you. My husband and I were assured that by adding more lines my bill would go DOWN! I was originally paying for more than I needed with the Get More plan on 2 lines. Of course we both thought they were crazy but the manager worked it out all on paper. It made completely logical sense. So originally my bill was $270 a month, that's with taxes and all their BS. She said with these extra lines it's going to go down and I would actually be paying $50 less a month and have more stuff. But surprisingly when I get my bill two weeks later my monthly bill was $498!! When I finally got through to a customer service agent because you cannot call the store directly they don't have a phone number... they told me after all the one time activation fees/taxes my bill would still be $340 a month. So how is that going down?! I would not recommend this company to anybody!! And I'm pretty sure I won't be continuing the service with them.

From the owner: Visit our store at Ashtabula for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

I spent 4 hours and 50 minutes over the course of two days (September 17 & 18) attempting to have…read moremy internet and TV service reactivated after Spectrum erroneously disconnected me. Spectrum said that they received a move order which is not correct. Finally after being shuffled from one representative to another in various departments ,I finally spoke to a knowledgeable representative named Anna who resolved the issue in less than 5 minutes. This experience may or may not reflect on the Ashtabula, OH store since I was dealing with corporate sales, billing and tech support. I discovered a friendly attitude by Spectrum in general but not much competence or problem solving ability. Good luck with support.

I spent 5 minutes trying to talk to a person and when I finally pushed enough buttons I got a hold…read moreof a human being. Just wanted to get pricing to compare to Dish and Windstream. Nothing but a run around. I'll stick with Dish and Windstream for my internet.

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Walked in today. The office was new and very clean. Employees wearing masks. The person who helped…read moreme seemed knowledgeable. I have had endless problems with Spectrum. They tell me I bought one thing however bill me for what ever they want. Today I decided to change my service to internet only. The CSR did that and credited (so she says) my account for some of the things I never ordered. Also, I returned equipment to her I never ordered.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 2302 Metcalf Drive. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Ashtabula Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment