Dr, Cannon and his staff deserve the best rating possible. Everyone was kind, professional and…read moreshowed a genuine interest in my condition. I was referred by another dentist for a tooth extraction. Everything was explained in a detailed and courteous manner. I was very nervous, but the staff and Dr. Cannon were very understanding. I would recommend him to anyone!

I want to say I would never leave a review this long, or bad If I truly didn't have a bad…read moreexperience.. Leaving this review solely based on receptionists. I have had my implant done here and had a great experience! I brought my boyfriend here to get his implant done as well. Before we were going to start this process, We signed up and got him insurance, I'm no expert on insurance, but I know how to read and I read that extractions were covered immediately not 100% but 80% of it would be covered. During our consultation with the office they told me his insurance would not cover the extraction or anything needed at this time. I felt a little dumb but played it off like I'm not insurance expert. I knew it wouldn't cover anything else but kept reading extractions were covered. We have him scheduled for the bone graft this upcoming Friday, well last Wednesday he started having terrible pain, by Friday he was going to rip this tooth out of his head and this office was closed those three days for the holidays. So I had to get him in to get the tooth pulled somewhere else that Friday, lo and behold the lady At this dental office came back saying Oh, your insurance does cover the extractions up to 80% so all you owe is $60 today.. I thought to myself wow so Dr. Cannon's office must've not even checked.. Fast forward to today I call to explain what happened and when do we need to come back in for a bone graft?.. She rudely tells me on the phone oh, we're not going to just cut him back open and do a bone graft. He'll have to do that when he gets the implant... I have no idea what that means and I just sit in silence on the phone because I'm thinking to myself is that not the next step for the implant because that's what you were going to do on Friday is pull the tooth and put a bone graft in and that bone graft has to heal for a certain amount of time.. I expressed to the girl on the phone that I don't know what that next step means and she seemed to not even care to talk to me about it or explain anything to me, because she absolutely did not. And at this point, the receptionist, both of them alone have put such a bad taste in my mouth. I've decided to not use this office at all.. So moving forward, double check your insurance because they're just gonna try to charge whatever they want, without checking your insurance. And they do not have good customer service.. At all. I'm about to spend THOUSANDS OF DOLLARS here and you're going to act like I'm a problem questioning what is being done? i dreaded everytime I had to call because of how they made me feel. One is more nice than the other but still both not willing to actually help your problems on the phone. Dr. Cannon and the girls in the back are great, But the receptionist just lost Having us as patients here. And when they read this, they probably won't even care just like how they made me feel on the phone. Hope this helps someone who isn't financially well off and made to feel dumb by this office. You're not the only one!

I had an absolutely outstanding experience with Shallowford Family Dental Group…read more Last week during a routine cleaning, I had mentioned ahead of time that I was experiencing some pain. Because of that, Dr. Ankar actually came in on his day off specifically to evaluate what was going on. During that visit, he identified issues developing around two fillings I already had and made sure I was scheduled quickly to get everything taken care of. Today's visit was just as seamless. They are incredibly respectful of your time. The wait is minimal, they run on schedule, and you're not left sitting around wondering what's going on. That level of consideration alone sets them apart. From the moment you walk in, the tone is set perfectly. Tracie at the front desk is consistently warm, welcoming, and genuinely kind. On the way out, she made sure everything was handled smoothly, and it's honestly refreshing to experience that level of customer service when so many places have let that standard slip. Megan was absolutely phenomenal. She has such a calming presence and takes the time to explain everything in a way that actually makes sense. You can tell she truly cares about the patient experience, not just going through the motions. Her attention to detail, her professionalism, and the way she makes you feel completely at ease genuinely elevate the entire visit. She's a huge part of why the experience feels so comfortable and positive. Dr. Ankar, as always, was exceptional. He's steady, reassuring, and clearly very skilled. Everything was handled efficiently, and I felt completely confident in his care from start to finish. What means the most to me is this: I've been a patient here since 2017, and before that, I went nearly 19 years without seeing a dentist. I was absolutely terrified my entire life of going. Walking into that first appointment at 42 years old, I carried a lot of fear and embarrassment with me. From that very first visit, Dr. Ankar and his team completely changed that for me. Not once have I ever been made to feel ashamed. Instead, they made me feel comfortable, respected, and genuinely cared for. I'm 51, and that fear I carried for decades? Gone. Because of them, I don't dread going to the dentist anymore... I actually look forward to it!

My favorite place for a dental cleaning!! As if there is a good place for that huh? It's never the…read moremost fun place (dentist office) but if you Are going to go it may as well be at a great place like this one!!

Staff and Dr Miller were great. My daughter suffers from tourettes and severe anxiety and they made…read moreher feel about as relaxed and she possibly could. Recovery was smooth. 100% recommend

The Oral Surgeon was awesome. So nice, but the Insurance Dept. made a mess that is still a mess…read moretoday May 2, 2023 from Surt. Oct. 2022. My Medicare paid then my G supplement paid. Deduct met in Jan 2022, They made mistake and billed me $107.00 I sent them all EOBs and they said ok, we will fix it today I was turned over to collection. They have not filed something or a big mistake. I am so arghhhh at them.

Went there, had initial appointment, got a pre-certification for scheduled service.. on the day the…read moreservice was to take place I got a call asking for almost 1000 dollars out of pocket. I couldn't believe it after originally they gave me paperwork saying I owe zero. They didn't conduct the service. They still have the 2 partials that my insurance paid for. Wonder what they will do with them

Do NOT go here. I…read morescheduled an appointment through Castle Dental's online portal because my original dentist randomly stopped taking United Healthcare. I called to make sure UHC was in network and scheduled/requested JUST a cleaning to be able to get my teeth cleaned before my insurance benefits turned over for the year. Upon arriving, they asked for the usual insurance card, license, etc. Mind you - I only requested a CLEANING. I agreed to nothing else. After waiting a very long time, they take me back for annual x-rays, then tell me since this was scheduled as an emergency appointment, *hopefully* there will be a hygienist who can take me. Huh? None of this was discussed with me beforehand. I was told I had a cleaning appointment. I waited a very long time, but was finally seen by the hygienist. She was pleasant and cleaned my teeth. She recommended a $30+ mouthwash that I agreed to buy. At checkout, my total was $66+, which I thought was odd because I had very comprehensive dental care, and my cleanings everywhere else is free. I figured I was being charged the $29 new patient fee special, blah, blah - wasn't worth the hassle. So I paid. But now, I keep receiving and electronic e-mail for another $85 bill AFTER my insurance went through. They charged me for services I never requested nor agreed to. Don't bother calling, you will sit on-hold forever and no one will get back to you. There's no real e-mail address to contact them at and they don't respond to Better Business Bureau complaints. Worst dentist office I've ever dealt with

1. My wife had a procedure on July, 16th of 2024. She complained immediately that the nitrous…read moreoxide was not flowing. She was more or less ignored, but kept telling the assistant. The dentist came in immediately and painfully injected her, as planned, with a second anesthetic, and started his procedure. The assistant then agreed that the nitrous oxide was off. On July 17th (the next day), after discussion with the office manager, since they would not let me talk to the denist, she agreed not charge me for the gas. I asked for a bill, which was sent to me. That bill showed a $495 credit. 2. Regarding that credit, my wife was told on the day of the procedure that we would receive a check for the difference. Although I expected a charge card credit, we did not receive a check or a charge card credit. I called on August 20th, 2024 to inquire about the refund. I was told it would be sent "within 30 days from today". Since this was now som 35 days after the procedure and a complete billing cycle, I want everyone to know that they will not issue ANY refund until you call them. 3. Nothing was a pleasant experience, whereas our regular dentist has a pleasant comforting demeanor through his entire office. Poor "bedside" and poor atmosphere.

My son had oral surgery done yesterday here. It was a complete disaster. First he woke up during…read morethe procedure, probably due to the fact they took no information about him prior to putting him under!!! They didn't weigh him ask him any questions. Then they had nothing to give him for the excruciating pain he was in. On top of all that, he was explained on how to replace gauze in mouth on way to car in parking lot. Would not recommend this place to anyone.

I see a lot of bad reviews and I don't know why but I've never had a bad experience. I'm never in…read morethe waiting room longer than 10 minutes. They are in network with my insurance so mostly everything is covered. Twice they have tried to make me pay like a copay in the system because of how something was fixed in the system but both times my issue was resolved with no problem. I live in Atlanta now but I still choose to come here sometimes when I'm in town. I just call and see if they have availability and they get me through the door. They are very informative and helpful. I also went through them to get my wisdom teeth removed before my braces got too far along. The process was smooth and my insurance didn't cover it all so they helped me do a payment plan. Also they are helping me transfer to the office in Atlanta near me with no problem. Lastly the staff is very nice and answer any questions you have.

Update : They will…read morewith hold your records and pretend they care. They have told me they have sent my records to my insurance, my insurance has said they haven't. Logic would tell them let me send me my records so I can send the needed documents to my insurance. Yes I have requested the paperwork I need to fill out to get said records. No they haven't not sent me said paperwork. STAY WAY if you want honesty and compassion.

Very professional and friendly. One of the best dental experiences I have had.The wait was very…read morebrief, the hygienist was excellent, and Dr Holt was interested and very approachable. Highly recommend!

Dr. Holt and his associate Dr. Myers are both so great and personable! Their office is very modern,…read moreclean and comfortable and the hygienist are wonderful!

When Alan Chrisman was there I spent $24,000 on dental implants and I will upload a picture of what…read moreI got. My last visit I was asked to give 4,000 more dollars and from the results I had seen I refuse to do that because that would have been $28,000. About halfway through these procedures he informed me that I was the first person that he'd ever done dental implants on and I wish you would have told me that when I consulted with him about having them done. I would have spent more money in court costs trying to get my money back and it just wasn't worth it so I lost $24,000 and he got all new state of the yard lights over his dental chairs and remodeled Dental rooms I will upload a picture of my mouth to show you what you get for $24,000

This used to be an excellent practice when it was run by Dr. Chrisman. It has consistently degraded…read morein performance and service since that time. I have scheduled several appts and when I showed up, they said they didn't have an appt. I recently had an appt I scheduled 6 months prior. The office moved and I didn't get an automatic alert. I called to verify and they stated Dr. Chrissman did not work on the only day I had previously scheduled. They did not seem concerned and said I would have to reschedule. At this point, I told them I needed to find another dentist as they did not seem concerned about their patients.