Took my little sunshine to great wolf lodge Webster. We had an amazing time there is fun for all ages. So many great things to do and see. We only did a day trip but will be back for a weekend of fun. We will be back several times. You can enjoy the water even in the rain read more

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Ugh my family and I were super excited knowing that a great wolf would be opening near us here in the Houston area so we didn't have to travel to the Dallas area, since we enjoyed that location so much, we thought it would be a no brainer.....boy were we wrong! Nothing against the staff, they were more than helpful during our stay and made an unfortunate situation slightly better. We reserved a grizzly bear suite for my daughter's birthday and the first room was a great size. Unfortunately we found multiple issues with the room and reported it to the front desk and we were asked to switch rooms. The room we were given was way smaller than the previous but at this point we were just ready to enjoy the hotel and the weekend for my daughter. The hotel itself seemed very rushed to me in regards to the building and layout. Everything is bunched together and overpriced. Food court is ok at best with everything tasting as if the salt shakers open top busted open all over everything. Unfortunately we were not happy with our stay. Over priced, not worth the amount of money spent for mediocre accommodations. I would rather drive the additional 2 hours to Dallas for a better experience unfortunately. read more

We were so exhausted from spending pretty much all day inside the waterpark, that we decided to dine in at its "Fireside Bar and Grill"...and glad we did. We started off with Crispy, perfectly seasoned Pork Belly starter. My wife chose the Pork Belly, Pulled Pork, Jalapeño Popper Mac n Cheese, and it was divine. I ended up going with their Special for the evening, The Prime Rib accompanied with Au Jus, and Horseradish Cream Sauce with Mashed Potatoes and Crispy Green Beans. Everything came out perfectly timed and Jonathon our server was very polite and accommodating, excellent service. read more

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From the moment we walked in, our experience was disappointing. The front desk staff was not particularly friendly, and we were immediately told that our room wasn't ready. We politely asked how long it might be, and were told our room was "next to be cleaned." We understood we had arrived a little early for regular check-in, so we tried to be flexible. They suggested we take our bags to the water area and change there, but when we arrived, we were turned away and told we couldn't bring our things in. We went back to the front desk to ask if there was a place to store our bags, and were told "no"--and that "maybe next time we should just leave them in the car." Not exactly the level of customer service you expect from a family hotel. Another hour passed. We checked again on the room, only to be told, "I'm not allowed to tell you when it will be ready." We also asked them to update the phone number for text notifications so we'd know when the room was ready. They said they did--but when the room was finally available, the notification went to the original number, not the one we updated. When we went back to the desk to ask about our room, we were told, "Your wristband is your room key." This was never explained to us at check-in. We asked what room number we were assigned, and the response we got was, "Well, if you read the text, it was in there. But I'll tell you anyway." I explained that I never received a text because they sent it to the original phone number, and they had no response. Overall, the customer service was terrible from start to finish. For a family-oriented hotel, this level of service is completely unacceptable. We left feeling frustrated, unwelcome, and very disappointed. I hope management takes steps to address these issues. read more

Was excited a hotel w in door park, only to be let down. Halloween was like wow, great balloon decor, and small sessions of games for kids (only positive). Don't expect experienced hotel managers, a manager at days inn was nicer. My experience was with manger named Nancy. There was a breakfast package charge at a cafe I never went to, also a small adjustment. So obviously it shows system glitch. She told me she would check w cafe and get back to me in a couple of days. No answer. I call back months later cause during that time only got automation since they are busy but since it's cold now I got to speak to actual humans. After reading others reviews it seems like a norm to be over charged. And they don't compensate you for over charging, which she told me. So they win win? Save your money and go to disney or even a regular hotel. read more

It was amazing. I went two times for my daughter birthday and my nephews! We had a blast! I recommend a whole week! We didn't get to play the games. Looks like I'll be rebooking next summer! read more

Great Wolf Lodge - Resorts Near Me - Webster, Texas

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This review is ONLY for the half-day pass. First off - I think this is a fantastic option for locals to enjoy the waterpark and the interior options. The half-day pass is for the 4p-10p. However, the waterpark closes at 8p - every night. Soooo....you are wondering what to do for the next 2 hours. I was told that we could enjoy the inside activities (we didn't), but those may include a really cool climbing/treehouse obstacle course, the food courts - the evening show/dance session - arcade (these items you could enjoy just by walking in no matter what - probably not the obstacle course though). Secondly - the waterpark. SO FUN. Lines were "long" (~15-20 min), but worth it. The 5 person tube slides are dark and mysterious which adds to the excitement. The wave pool is not too wavy, but it is nice and soothing, even the kids section was really fun because you can spray people on the lazy river :). The lazy river is fun because the current is really fast. There was another little pool with some lily pads to walk across, and that pool also had basketball nets (I did not get in this pool as it was crowded, and I didn't want to get hit by a ball). The large outside pool was closed due to low temperatures, but it looks absolutely beautiful. There is a large hot tub - which is a mild temperature. While I didn't take part in the bar drinks, there is a bar inside the pool area, and you are permitted to bring your beverages to the hot tub. I got a milkshake instead, which was good, but it was NO Dairy Queen. :) The restroom/shower area is very clean and large. Note--there is NO hair dryer type device in there. I opted to use the Dyson hand dryer instead. (Yes, I was that person squatting underneath the hand dryer. I don't care because it dried my hair quickly.) Please remember to turn in all your towels, or you will be charged $15 for every towel you do not turn in. We didn't eat here. Simply because we wanted to go to Hopdoddy. The little evening show is really cute, there is "snow" that falls from the sky. The little dancing event is really fun - the little kids are simply the best to watch because they are having so much fun with their little wolf ears on. Just know that things are expensive. It is what it is. - Think theme park pricing. However, you can bring in food. You can also bring your own refillable water bottle, and they have a filtered watering station. The staff was so kind. The little kids were high-fiving with them. Some of the slides have weight limits; I don't remember them off the top of my head. All in all, we will absolutely be back for the half day, maybe even the full day pass. We will probably only stay if there are specials because the hotel stay prices are a bit high. read more

Horrible service. Rooms are never ready. Couldn't offer a 2 pm late check out on a Sunday without charging for it after they can't get their shit together and get us a room on time. read more

THANK YOU TREY M for letting us have the most amazing birthday weekend ever! Truly exceptional customer service. We are loyal customers now to this further location bc of Trey's above and beyond service!!!! read more

This place is pretty awesome just like you would expect. There was fun watersides and the rope coarse is pretty fun. They also had this trick or treating thing which was really fun and cool. But the thing that I HATED was the food. We waited an hour and a half for one pizza and two chicken tender baskets and they weren't even good! They were cold and stale. Come here for the fun but NOT FOR THE FOOD. read more

I love the giant pool and the rooms. If you go to the pool, there will be a little restaurant that has churros. THE CHURROS ARE AMAZING!!!

Easy check in and parking. Room was in excellent condition. Went for my child's 3rd birthday and he had a great time other than a slight mishap on the indoor green slide and the water slide. Management was able to fix the issue and we greatly appreciate the attention that was given to us. read more

While it's a great concept, this location is designed with younger kids in mind. We've taken our kids (8, 13, 14) to the grapevine location for years and it seems there's always something for them to do. The Webster location is very small, there weren't many people when we went and we were still bumping into people in the river. I can only imagine how bad it is during peak season. also most of the attractions are aimed for littler ones, my 8 y/o was even bored after a few hours the first day. With that being said, my biggest issue with them is the hold they put on your card. I completely understand it's necessary, what I don't understand is why you have to wait well over 2 weeks for the hold to be released. For instance, I went with my family on Feb. 6th, and I'm STILL waiting for my temp hold to be released and today is the 24th! ETA: I finally received my hold/deposit back on March 8th after I contacted them. read more

We arrived for 4pm checkin only to be told our room was not available and they did not know when our room would be ready. The clerk said checkin begins at four as if the establishment was not in the wrong for not having our room ready at four. Marissa at the front desk was beyond rude and should not be working in any customer service position. When I asked her for the second time at 4:45 why our room was still not ready she became extremely defensive and had a horrible attitude. I asked her for her supervisor. Justin came to assist myself and another family having the same issue. Justin was zero help as well and seemed not to care at all about customers being dissatisfied with the situation at hand. He offered us complimentary rope course visit while we waited for our room. Note: we tried to use these rope course visit before leaving on our last day and it was not open. We bought passes for the kids to visit all the attractions during our visit, some which were not working during our visit. Zero compensation for this inconvenience as well. This establishment is poorly staffed as well as managed. Do yourself a favor, just go to Kalahari. read more

Stayed for weekend. Pros: - Location - Price of its buffet with the current selection with our stay was reasonable (both breakfast and dinner are same price). Cons: - Smaller than other locations with similar price. - Parking is not free. - Noisy after 11:00pm...big kids yelling, ppl running in hallway, TV are loud and heard from rooms close by. - Not enough life jackets size for 5-6yrs old kids in pool area. read more

Wonderful memories, stress included... But when I think it's over, I get the bill and I'm charged for two late checkout fees at two different values($79.99 and $89.99). They recognize the oversight and refund me the lesser value, explained that the room I had cost more than what they thought I was in. Here lies the problem, aren't they supposed to know what the charges are accordingly? All I see is incompetence and a reason for concern. I understand I purchased this through Groupon, but that doesn't excuse that type of charge due to their oversight after I've paid all the fees of the Wolf passes, up charges and more. It's been upcharge after upcharge. You buy the most expensive pass and get a wand but you have to pay for the additional part that it could not work without. Mind you have paid $89.99 for the pass and $20 more for unlimited options. But the mod for the wand is $20+ and is required for the wand to work. read more

Super fun staycation! Great for younger kiddos and big families. Loved how clean (brand new) the facilities are and the staff are very much in character. The food wasn't the best but we enjoyed a lot of their "dry activities" after a long day of swimming (wolf bingo, story time, arcade, bowling, wand scavenger hunt). My only complaint is the outdoor pool closes early, the drink station counts your pours to the ounce (no refills), and the resort parking fee was a bit nuts. read more

Great if you love to be nickle-and-dimed. The kids had a good time for about two hours.

Negative stars please! If you are 25 with a 5yo, this place might be a fun trip for your kid as long as you can bankroll it. Room: No liquid hand soap. Empty dispenser at sink labeled "body lotion" Bathrooms have a vent that does nothing, no fans Magi Quest: Starlight tree volume is on max blast as if you are in the club and want to feel the music. Beraxus Bear station broken. Forbidden Forest sensor broken/detached. Dunkin order kiosk has items available that have been discontinued. They will sub whatever is easy rather than go to the back to grab more of what's needed. Interesting surprise you find in your bag. Waterpark: The one girl blocking the way made us wait in the line while she attached wristbands even though we had already been in the waterpark and had visible wristbands. The lazy river is short and shallow. Probably great for 4ft people. Slide suctioned to my back and left a red mark. The towel stem is good in theory but will probably cost you $15 for their mistake. Parking: more money grab. Everything is overpriced. Even if Great Wolf Lodge offered me a free week to come back, I think I'll pass. Take that for what you will. I've wished we could check out early every day since arrival. The way this place is elbow to elbow packed every day, you'd think the whole place was free. The first time you come here, you will be figuring everything out for yourself (like where the elevators are, which ones work, why the button doesn't light up, that you need to get a receipt paper BEFORE you wait in line for the ropes course.) read more

We were excited to have a resort that wasn't a 3+ hour drive. This would've been a great staycation destination but we will never return. Parking is $15 with only 1 entrance, 2 exits, and drivers who can't read directions so every time we exited there was a long wait because people didn't know how to get scan to get out. Food is awful and even at the "food hall", small burgers and tender meals were $17+. The ice cream shop serves bottom of the barrel Blue Bunny Ice cream. The "resort" was very small. Lobby where they held events was small, adventure area small, bowling area had 6 small lanes, and water park is tiny. Everything is clean and new right now so that's a positive but j can see this all going downhill within the next few years. Service wasn't bad but minimal at best with zero interaction unless it was to give us directions or make a transaction and there was no hospitality whatsoever. Clientele was a mix of families and unsavory scantily clad guests that might've forgotten proper clothing but sported their wolf ears at all times. Decor and furniture just felt cheap. Like they wanted everything to have a facade of being a nice resort but fell short. Our neighborhood pool feels more luxurious. The rooms were clean and beds comfortable but again, everything felt cheap. Pipes for the sink exposed because there is no vanity or drawers. Bathtub is short and tiled with basic cheap tile; they did the bare minimum. It looked like a cheap motel like a Palace Inn or Motel 6. Cherry on top is that I'm writing this while laying wide away on our staycation at 630 am. The walls are paper thin and you can hear everything. Kids running and yelling down the hall, drunk people stumbling, ratchet people cursing, someone is playing tennis or ping pong against one of our walls, a family on the other side yelling at each other to wake up for breakfast. We probably got 5 hours of peace and quiet last night. Thankfully our child is exhausted from being in the water and we resorted to playing white noise on Spotify from our phones for her to stay asleep. We would've been better of driving home and im very glad we booked a short stay. The only saving grace of this place is it's proximity to so much food and shopping that you can leave versus spending more time here. read more

Great Wolf Lodge - Bathroom area - Resorts Near Me - Webster, Texas

We wanted to check out the new GWL in Webster during our kids' fall break. It was busy when we arrived on a Tuesday and was jam packed by Thursday! Overall, we had a great time. 2 days was enough time to get it all in. I did like that all the activities were on one floor, but the indoor water park is much smaller than the one in DFW. I hate that you have to pay for parking on top of everything else - it gets very expensive very quickly! The paw passes were worth it since we haven't gone in years. It is best suited for little kids. We had teens with us as well and they enjoyed it too but it was magical for my 5 year old. Overall, it's a great quick getaway! read more

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This was actually my first time at a great wolf property! I had high expectations for this newly built location. Thankfully I have kids or else I might be a bit underwhelmed. It's smaller than what I was expecting but a decent size to have fun with smaller kids. We had the room with bunk beds in it which was not as spacious as I was expecting. Everything is clean and fresh which is a plus but still feels over priced. The water park is the main attraction and lazy river was the highlight. The slides seemed way too quick. Food is high but decent to eat. There is an all over wizarding game that is way too expensive but is actually pretty fun as a distraction for the kids. So go ahead and splurge! You get a nifty wand to flick and light up all the stones. Everyone who worked there was extremely friendly and helpful. They really made the experience. read more

Great Wolf Lodge - Resorts Near Me - Webster, Texas

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The amount of hidden fees here and pushing to upgrade every purchase at every turn really ruined the experience here. The food is hard and chewy, which says they've been heating it nonstop, everything, and I do mean everything, is so overpriced. The misbehaved kids in the water park literally jumping on everyone's kids and nothing being done about it, them steal other kids floaties and goggles and pushing them. Nothing was done about it. The story times are so loud with so many people around you, you can't even hear the story, the lines are long and the workers are few. The arcade games stole our chances off our cards, the ticket prizes are such a let down for the kids (1000 for a cheap taco stuffy?) (800 for a bouncy the size of a quarter). The incidental fee they automatically charge you even if you didn't ruin anything in your room, I can go on and on. We really tried to have fun but this place was such a money hungry let down. read more

just fyi yall, i had the worst experience ever just now trying to cancel great wolf lodge reservation. DO NOT book this place unless you for sure are going and have no chance of cancelling. we have gone many times and never had to cancel yet but we had something come up and had to this time. They charge you $50 for cancelling even if it's months in advance. They also said it would take 10 days to get a refund....why? They also would not send me a receipt of the refund... that's wild.. Anyways just thought I'd share my experience and save you a hassle. I guess I'm going to get SOME of my money back at some point but I don't have a receipt to prove that so I guess I'll just hope and pray. read more

The good: clean, decent food options including Dunkin' Donuts for coffee for the mamas and papas, large indoor space with lots of activities including ropes course, waterpark, wand scavenger hunt game, arcade, putt putt and a large slide area for the kids. Staff are nice. Rooms are effective and clean. My son had a fantastic time (7 y/o) and the ambience is fun. This is also extremely close to nasa!!! The bad: the most overpriced arcade ever. I paid double for parking due to a a fluke in the system (it charged my arm band with charging privileges AND my credit card both days). This is understandable, however, I wrote a letter to the customer service email saying I was double charged-- crickets. No response at all!!!! And it has been several weeks. That was super crappy! Also the in room coffee is just so-so haha read more

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We brought our family with kids the the lodge in Webster, TX in December of 2024. My wife woke up with multiple bites on her body that look like text book BED BUG bites. The following night we noticed more bites and reported it, showing pictures. My wife never left to property during our stay and it was clear that they happened in our room. They moved our rooms and sent a crew in to clean. This experience very much so changed the experience on the trip. It was very difficult to get through to a person at the lodge after, since everything is automated and the path of communication after you leave the lodge is very difficult. I eventually got in touch with a person who called me and then said that they would investigate and gave me a phone number to text. The person has ignored my attempts to contact them even after someone else on that text line gave me their email address. I have repeatedly tried to work on a solution with them, since we DO NOT want to recommend the Lodge to anyone without resolving the issue completely. I am very disappointed in the lack of ability to communicate with the Lodge since it is now May of 2025. It definitely feels like they have neglected the situation without a serious effort to agree on a resolution with us. Be aware that the lodge is more focused on getting people in the door, but after payment their attention to customer service is VERY LOW. We will not be recommending the lodge to anyone unless that culture changes. read more

We were a family group of 6 adults and one child. We spent three nights and four days in the Delux Great Wolf Geyser Suite. The only issue we had with the room was the King bed in our room was very low and not too comfortable. Everything thing else was a great experience. The staff were all friendly, polite and happy to help. My adult kids commented several times that it was a much better experience than Margaritaville. read more

Well first I'd like to say staff was very helpful, this location is great, and very new. There are many activities to try out and i recommend the wolf pass. The only thing I'd say is in the future i hope they open a spa for the parents read more

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Trash food trash customer service. Do you need to talk to someone with a question? Be prepared to wait at minimum 30 minutes on hold during THE OFF SEASON OF TRAVEL. This happens EVERY. SINGLE. TIME. you have to call them. Don't bother wasting your money at this Disney wannabe knock off. read more

Only put a star since I can't put Zero. My daughter left her tablet behind and we reported it as lost with them. When I called they refuse to help, said the cleaning team did not find anything. Of course they didn't they took it home and the company is okay with the employees stealing customers belongings since the employees are not able to afford nice things. My daughter's tablet meant so much to us because it carries her memories when she was a child. Who ever took it I hope your broke stealing self has diarrhea and looses the job. Won't be going to visit here no more, they suck. read more

We did a day pass. We originally planned to spend a few nights, but the room photos look like Motel 6. I expected the rooms to look more like fun lodge rooms. Why don't they? And the food options are very minimal, so spending several meals there was not inviting. Good: The staff are all super friendly and helpful. Really. All of them. A++ Not so Good: 1) The website needs to be more specific on what you get with a day pass. It is pool only. Everything else is an additional charge. Maybe you can buy a more-comprehensive day pass but it certainly isn't clear nor encouraged. 2) Daytime food is limited to crappy burgers, pizza, chicken nuggets, etc. Everything has to be ordered via a kiosk (not a human) and it is a hassle. Then you pick up your food in a brown paper take-away bag at a counter. Yuck. It took 15 minutes to get anything- and this was on a regular weekday with very minimal guests. And it's expensive. 3) There is one night-time restaurant that is ok, but it is super slow and under-staffed. Why isn't there a buffet for lunch and dinner? 4) Several of the credit card payment machines for individual adventures, kiosk food and parking don't work. Adventures: Waterpark is great and there's lots of variety for all levels. Super fun. Towels are included and the bathrooms are extremely clean with showers and paper toilet seat covers. There is a pool bar with ultra expensive drinks that sound good but aren't. Water could have been a tad warmer. Bowling is a smaller size and more like lawn bowling, so it takes a different skill set, but kids and adults loved it. Magic Quest is fun but it goes on way too long and is too verbose. My 8-yr old lost interest after about a half hour and was barely through the first part of it. Very expensive. Miniature Golf is not imaginative and blah. Rope Climbing/Zip Line is excellent and intense - but it is for teens or maybe older pre-teens - not anyone younger. Evening Movie in Lobby: 20 minutes for younger kids but draws a big crowd. Great concept. Overall, it seems like a low-scale resort with lots of nickel and dime-ing. The water park is great but the food options really need improvement in a big way. Staff is stellar. read more

HORRIBLE ABSOLUTELY HORRIBLE In was most of the fireside employees two of the employees took away my daughters friends knives away because one of my daughters friends were trying to clean dirt off of the knife, hated the experience, but it was only fireside employees and then once I tried to talk, they started telling lies to my face I'm writing This from my experience But absolutely horrible experience read more

How could you not love this place? There is so much fun activities. Yes, it can be a bit expensive but the memories are worth it. We stayed an entire weekend and still didn't get to do everything. The magic quest is fun and interactive and the themes in the rooms are fun even for adults. Our only real gripe was the service at the fireside restaurant. Overall, cannot wait for our next trip here! read more

Sitting here waiting for the kids (ages 38 to 2) to wake up. The water park and Magi Quest wore them out. They really enjoyed themselves. And isn't that what it's all about? But you're not here to hear about that, you're here to know what you can expect. I dropped my rating down to three stars because that's what the hotel is. It's a new three star hotel. Very Nice. There was one problem worth mentioning. There were no sheets that fit the pullout in the living area, which I'm guessing was a king size. In the linen bag, there was a twin size mattress pad and queen size fitted sheet. When requested I was brought another flat sheet; the attendant stated there were no king size fitted sheets, even for the king size beds, they use flat sheets. You'd think that if they're gonna sell the room as with a sofa bed, they should have sheets that fit the bed, so that the guest can easily make the bed. And this was the bed the paying guest used, me. Also, there's no microwave in the room. It was never stated that there was a microwave in the room. There is one in the closet where the ice machine is. read more

I made a reservation last night. I am now calling the 888-981-9653 and there is no answer. This is the second number on their website that I try to call. I am not even at the resort yet and I already sense the incompetence. The reservation does not allow you to cancel from the computer. You have to call them. read more

Great Wolf Lodge - Resorts Near Me - Webster, Texas

Clean facility. My kids had a good time . Exciting to have a water park in Houston. Booked a birthday party. Sales was helpful. Great value for what you get. Front desk clueless. Extremely stressful to check in guests. It basically was like thanks for your money, now you are on your own to figure this out. I tried multiple times to communicate that the front desk needs better training on parties. It fell on deaf ears that 'that's sales.' Extremely disappointed with follow up on a customer concern. I really tried to help out a new business that I want in our area. Not sure if we will be going back now. Would rather take my money to a business that listens. Very disappointed. read more

Long lines and little available spaces at some attractions. Except for the food court and the water area, not enough seating. And not enough HELP! read more

Review for the food only--We ordered "dinner" from The Hungry Wolf Food Hall in the park area. It was beyond awful. They mixed several of the burger options around even though we ordered on a kiosk. The meat patties were so overcooked and small that they were indistinguishable from boot leather. The buns were all completely soggy and squishy, which made them uneatable. The fries were possibly left over from yesterday, not sure, but were very stale and cold. DO NOT WASTE YOUR MONEY HERE. read more

Genuinely fun place, but the fun only lasts about a day then once everything is done the stress ensues. Everything is overpriced, and its add ons on top of add ons. The waterpark was what you would expect for an indoor waterpark, the biggest issue about it was the floor of the lazy river was broken in multiple spots. That and the water slide lines had no traffic control and people were clueless as to which line went where at times. Staff were friendly and did their best to catering. Hats off to them. Would definitely recommend this place if you can afford it, and can plan accordingly. read more

They really don't have any order in this place. Check in at 4 pm but you can use the waterpark before check in. I have a large party which includes a one year old and a two autistic kids. We let them know we were here via pre check in the day before, we got here at one to use the park. No problem, room isn't ready. Issue is our room won't and won't be ready until 5 pm. The manager was pretty rude, bald dude with a try hard neck tattoo. With advanced notice they still haven't been able to get our room situated. I get that this is a busy season but quite literally this is what this place is built for, it just is not being managed well. The Great Wolf Lodge in Grapevine was much better with customer service and check in. They never did send us a text--I just went back up to check again. Our room's temp was set to heat and was up very high, definitely felt intentional. They said they would call me back but that's another lie. read more