This review is for the great wolf lodge in Connecticut - next to Foxwoods . In the arcade - The claw game is rigged beyond belief--no matter how well you aim or time it, the claw barely grips and always drops the prize. Feels like it's designed to take your money without giving anyone a fair shot. Save yourself the frustration and skip this one, if you visit the arcade at great wolf lodge. read more

I have visited the great Wolf Lodge in Fitchburg numerous times I recently visited Foxwoods whereas I found it to be very clean, but the customer service was awful. I spoke to numerous people on many occasions and each one gave me different advice. I booked three rooms all in which I was promised would be adjoining and upon arriving they informed me they don't have three adjoining rooms nor do they have rooms adjoining to accommodate us. We did end up on the same floor. I did have an adjoining door just not to the people I was with the information they continued to give us was false, depending on who you spoke to then there was mixup with credit cards and room charges that took days upon days to even get someone to acknowledge it, and then refusal to refund it. They did not seem to know where the charges came from or what they were for, but still refused to refund my credit card until I had to take it a step further and call my bank to dispute it if you're looking for answers to any questions, you might have about the resort and their amenities please don't call them or ask them because no one has any idea read more

If i could leave zero stars I would. All I have to say is that if you ever have some kind of emergency or something come up that you need to cancel your reservations (within the alloted time frame noted on the booking website) be warned that you will never get your money back. I have been waiting for SIX WEEKS to get my refund (deposit) back and have spent HOURS on the phone talking to numerous people who have seemingly no idea how to refund my money. I keep hearing excuses after excuses as well as "I dont know". After spending thousands of dollars over the years at other Great Wolf Locations I can safely say I will never be returning. The inability to simply give a refund to a customer that is rightfully due is embarrassing to say the least. They should be ashamed of themselves as a huge corporation that this is the best they can do. read more

They have so many hidden fees and rude customer service. I changed my reservations (3 months ahead of time) to the following week and they made me pay extra fees for modifying. Ridiculous! They also kept adding more fees and now if I cancel i would lose everything I paid for so have no choice but to pay the fees. I never had these issues with Fitchburg location and wish we just went there! read more

Terrible! The check in process couldn't be worse, we arrived after check in and waited hours for our room. Factor this in if you already booked. Skip this place if you haven't booked! read more

me and my cousins got here at 4:10 pm, we checked in at 4:15-4:19. it is currently 5:00, they said they would text my aunt when the room is ready. we have not gotten a text yet, so this means we've been waiting for near 40-45 minutes. fix your wait times. UPDATE: it took us an HOUR to get a room, but besides that everything has been nice. waterpark; nice. read more

This was our first GWL experience. We booked an over night stay, kids got Wolf Passes. Pulled up to the front of the building and the attendant was very nice and helpful, explaining to us where to park and how to go about loading our stuff in etc. Check in took about 45 minutes (using the front desk not the kiosk) which on a Friday was to be expected but luckily our room was ready early (1:30pm) so it was nice being able to unload our things in our room and get right to it. The room was great, clean, kids loved the cabin themed room. Overall, all the activities, especially the water park were amazing. Only on Saturday that it of course was a bit busier and certain sizes life jackets were hard to come by (will bring our own next time) and one certain slide line had a bit of a wait to it (10-15min) but over all not bad at all. The only real downside and reason I'm not giving it a 5 star is because we were bowling and after a few rounds the pins wouldn't reset and the screen said there was a technician coming but from looking at another lane that had the same issue the whole time we were there, we waited a few minutes but concluded someone probably wasn't coming so we went and did mini golf instead (which was great). We will definitely be back for a longer stay soon. read more

This place was super crowded. Let's get to the tea... First, the bathrooms were gross. I encountered more poopy toilets than I should have for all the overhead/profit this place brings in. Recommended resolution: staff someone in each gender bathroom and alternate who will cover the family restroom Next was the noise. It was actually quiet in the open cafe area compared to the pool. But the loudest: the lobby when there was a show. It was so loud, I could hear it from my room/ which was a bit of distance from the lobby! Parking: pay $25 per day or go park at the casino for free. It's a 10 minute walk at the most and you can drive up to load and unload your car. This place is cashless. Just beware of this! Checking in: select all three items, bc if you don't select parking for the contactless check-in, you will have to go to the front desk. And that line could be insane. Check out: I had my car packed around 9:30, and went to do a final sweep around 9:45. Housekeeping was already at my room to clean it. I believe checkout is before 11:00. The assumption here is I have the room until 10:59 am. Aside all the tea, my kids had fun. There are enough dining options in the area that won't break your bank. Would I go back? IDK. read more

Check in is at 4pm. We checked in at 5:15pm at the kiosk and rooms weren't available. Waited in line at the front desk and no one could answer when we could get a room. Like they had no idea what was going on and zero answers. Dozens of guests just waiting in the lobby for their rooms. We got a full refund, walked out the door, and booked another hotel elsewhere. read more

Hotel was very good. It's newer and rooms were good. No storage but everyone was friendly and rooms were clean. Water part is a disaster. Too few guards, too few tubes, too much disorganization. Tried getting in the lazy river twice, both times no tubes. Waterpark opens at 9, outside pool at 11. At 11:10 still no outside pool. Long lines at the slides with one lifeguard operating three different slides. It's not hard to see how to fix these problems but after four days the same pattern of low staffing and 45 min water slide lines really reduces the fun. read more

There are great things about this place but the chaos and darkness in the lobby upon coming in set the tone for me. The line for the front desk/reception area was always long no matter when we entered that area. The reception workers are unaware of their shuttle and use. This is a big issue if people want to visit the casino and the outlets because they have this shuttle service and the drivers are great but there is a big break in communication with the lodge and their shuttle. We were the only people using it, which was great but everytime we went to have them call for the shuttle, they always had to go ask a manager bc they knew nothing about it. The rooms are nice because they are new but they definitely are not thoroughly cleaning between guests. Our bathroom floor was filthy, the bedding in bag was bunched up and thrown in there and blanket was stained. The water park area is small and no real signs of deep cleaning going on in between. There were not enough tubes for the lazy River. The chaos at the walk up food area was disturbing. There is a man yelling names out and people standing around, some are in a line but no special area for pickup when you've ordered on the app. I was trying to make my way to the counter with people noted to be angered of the thought that I was cutting the line. The other thing that is ridiculous is the supposed free refills that are set to only allow you a half a cup refill in an already small cup. My overall rating is just ok, there were no WOWs going on. The place outside of the water park is very dark. The $25 parking is extravagant when you can park at the casino for free and no one knows about the shuttle service so that's a disservice to your guests. The whole reason we wanted to go to this place with the kids is because we love Foxwoods but there was no ease to get over there during our stay, unfortunately. read more

Super disappointed in this place. While we have frequented the MA location many times and never had any of these issues. Feeling like the opening was severely rushed to the detriment of the patrons. Arrived here on a Sunday, being told we could check in at 4 pm, upon arrival there was no carts to assist us in bringing in our bags, we also found out that you have to either pay $25 a day to park, or park in casino garage and trek it over with all of your stuff... I thought "is this a joke?"... but the nightmare was only beginning. Next we came inside to find lines wrapped around the lobby of people waiting to check in. Now, as time went by it's after 5pm and still waiting for a staff member so we decide to use the self check in kiosk... we checked in and received the notification that our room wasn't ready, and we can go enjoy the water park until It is. Unfortunately we were unprepared and had to search for our swim suits through bags etc... after a while we got to the water park... to my dismay it was very small and the air was so heavy it was legitimately hard to breathe. We went to try to get food everything was other sold out or meal deals were not being offered. Time went by and it was now past 6:30 and our room was not ready still!! I stood in line AGAIN for another half hour and was then told our room is now ready. 7pm, we get to our room... the door lights up but won't open , top left of door is Stuck. Had to go back to the desk to get help, security basically had to kick door in to open it. Door was too big for doorway... while in the room for a bit we went to leave and COULD NOT OPEN THE DOOR, can you say, Fire Hazard! I called the front desk to send someone, they sent a maintenance technician after I requested more assistance than another security guard kicking door in. Technician came with a sander and sanded the door down... all while we were trying to get ready for dinner. Saw dust flying... this is just unreal... we leave for dinner around 8, and go to Fireside and we're told they have no tables until 8:45pm, meanwhile almost every table in the restaurant was open, weird! This was also very inconvenient since the dance party in the lobby starts at 8:45pm which was one of the only things we had to look forward to! Did I mention it was my niece birthday! We go to the gift shop to get her bday wolf ears, guess what! They don't have any!! Oh and I forgot to mention that we booked the bday package with includes cake and having room decorated upon arrival.... At the time of check in we were told, "they don't do that hey. Cause they don't have the stuff" Super annoying, I have at this point taken more than 4 trips up to the front desk... I will have to hope back on tomorrow to update day two! read more

- Me and my party enjoyed great wolf lodge and spent 6 hours at the water park o. fun rides but there was a lot of problems - First, when trying to enter the water park the woman working at the desk was not in a good mood and wouldn't let one of our young group members in which upset the children. She was not i. a hurry to help us or any of the other customers - Next, we started to go on the rides which were very fun especially the red on which you could go on with multiple people but the guy working the slide was not very mature he was physically moving people and was moving very slowly which caused the lines to get very long - We went in the wave pool which was very fun but only when the waves we on which was not the whole time - We got lunch there which was very good but they didn't not have any plates so we had to eat the pizza straight out the box -Also. when waiting for a ride a GROWN WOMAN cut the children and proceeded to yell at them and talk about them to her very young child - They had very good seating and lost of options to make sure no one was bored and they even had a pool dance party read more

The waterpark area of this location is great for smaller kids(under 10). However the hotel part of this park is greatly lacking. I booked a suite- 4 adults 4 kids. We arrived at 10am knowing checkin time is 4. you are able to access waterpark early. I had asked if room eas ready early to let me know as I my nephew needs a few special accommodations- They told me they would rush the room. at 4pm still no room which we djdnt think was a huge deal since that is check in time. They told us at 4 our room was in the process of being cleaned. at 5 i now have very cranky kids and i ask front desk staff again. Only to be told the room hasnt been cleaned yet and they have no time for me. Once i expressed my concerns especially since we had 6pm dinner reservations and 8 people who had to shower she finally pulled a manager and miraculously another room was ready .the room itself was ok- didnt feel clean- drains wouldnt go down- sheets dirty - felt very skeeved out sleeping in the bed- it seemed everyone who had a regular room was getting in fast but apparently if you get a suite your last in line and they do a subpar job cleaning so book accordingly read more

Wildly understaffed. For a brand new building the hallways already smell rancid. 1 restaurant with minimal seating boasting over 2 hour waits to dine. Buffet closes at noon which makes no sense. The in house Dunkin' only sells donuts and coffee due to understaffing. Pools are small and extremely crowded , which leave cleaning an impossible task. read more

Pros: Grandkids, ages 11 mos, 4 and 6, had a blast! Facilities, rooms and water areas were clean. Nice "lodge" decor. Great ice cream, candy and gift shops. Kids loved the complimentary wolf ears. Great activities/events, although the same every day: story telling, dance party, yoga, bowling, minigolf, climbing, mini magiquest (version for younger kids). Easy kiosk checkin with QR code (see associated negative below *). CONS: Very expensive, for everything. *after checking in at kiosk, no indication that we STILL had to wait in line at front desk to get passes, be told where to get Magiquest wands, card for arcade, etc. 25 dollars PER NIGHT for parking. Overpriced, low quality food. Cannot bring snacks or drinks for kids into water park. NOTHING open until 9am (kids get up very early!). Well, arcade is open (if you have the card - which we did not and prize room is not open until 9ish); or could do magiquest (if you have the wands - which we did not). Cannot call front desk if question or issue - must go down to desk and wait in line or can text their automated assistant who may/may not pass need along to appropriate entity. AC broken in adjoining room - room stayed at a constant 76 degrees. Maintenance was there 1st evening for 3 hours and could not fix. Advised to notify desk in am when we left for the day as it would take about 4 hours to repair (waited in line at front desk to tell them. Never came up. AC not fixed and in evening, front desk said there was no record of our maintenance need! On a positive note, they significantly discounted the room rate as compensation - very pleased with that). Bottom line: would we go again? YES, second chance but only at sale rate and would not eat there - order delivery!​ read more

They've only been open for one week, but that is no excuse for having a glitch literally in everything that we encountered. Food service delayed 45m due to a system down issue and staffs lack of experience in handling a downtime situation. Key wrist bands had to be switched out twice when room charge was not working and bedroom door was not opening. Dunkin staff was scrambling and they couldn't prepare simple drinks. Both remotes in the bedroom were not working, didn't even bother calling for a swap, I was beyond frustrated by then. Hopefully they improve and get all these situations fixed before the big crowds start coming in. read more

the check in is an absolute joke. 20 mins per guest.. nobody knows what's going on... people running around but not helping. they have tons automated check ins but if you don't have that person credit card no bueno... standing in line w 2 kids for 45 min is awful read more

After being re-directed for an hour 3 times before even receiving our admission bracelets, we found there are way too few lazy river and slide tubes for all riders. Terrible systems in place at this location as opposed to neighboring Massachusetts location. Food was cold and took forever. Will definitely not be back to this location. read more

I took my grandson 12 years old to the new great Wolf Lodge. There was an opening discount special for the rooms and the rooms were very nice. They are very new. The only bad thing. The food package was very expensive and the food was subpar. I had bought the breakfast package. You are better off going to the Dunkin' Donuts, which is in the Property. For eating. I would suggest you go over to the casino and have a real good meal. The staff was very nice but really aren't trained so there was a lot of mixup wait time and downright I don't know from the staff, but they said it was a smile on checkout. The line to check out was a good 45 to 60 minutes. I paid cash for everything while I was there, and there are a lot of charges that are additional be prepared. when I finally got to check out, I was told that the hold would be three days which was on my debit card so it was a cash hold. It is now 11 days and they still have not released my money so be prepared for that also, when I called, they told me it was going to be 7 to 10 days when I told him that woman told me it was a three day hold she said that's not correct. She was not as nice so if you wanna go bring a boatload of money, but my suggestion, Quassapaug Lake compounds and several others around Connecticut would be a better bet read more

jayven is king you should go here the popcorn donuts and goldfish are great i highly recommend jayven is the best worker by