Lennea B.

No complaints here. Nice sized waterpark. Clean. Friendly staff. There was issue with our food orders not showing up on when I ordered thru the app but I got my food so no biggie. Prices are high go when there's a deal .... All the activities in the main area are free. Meet and greets arts and crafts dance parties etc..

I'm posting this because after countless emails and phone calls, with zero callbacks or responses from Great Wolf Lodge or their manager- Abu, I am honestly stunned by the lack of professionalism and basic human decency. My family and I stayed at Great Wolf Lodge over April break. In the middle of the night, I woke up because my hand was itchy and burning. At first, I thought maybe I had been bitten by mosquitoes several times overnight which would be strange for this time of year. We checked out the next morning, but throughout the day my hand, arm, neck, and back continued to swell where these bites appeared, so I went to urgent care. I was told I had been bitten overnight by a spider approximately 12 times while staying on the eighth floor of their new location. I had an allergic reaction and was prescribed 10 days of steroids and antibiotics. Extremely painful, itchy, uncomfortable! Despite providing the company and management with photographs, urgent care documentation, and prescription information, they have yet to respond to any of my calls, messages, or emails. What if this had happened to one of my children? That is why I'm posting this: stay away.

Lori F.

Wow, just so pleased with how clean every area that we visited was as clean as it was. This location opened recently so it has that new vibe feel. Our room was equally as orderly and clean. A small fridge included, wish there had been a microwave in room instead of having to find a common area. The pizza... really good! Felipe very much recommend it, all I ordered was a cheese pie but damn it was delish. I didn't have much interaction with staff because sadly everything is touchscreen and technology. I will add, check in needs a bit of work. A bit of a long line when checking in with children & luggage. I didn't want to be rude to the attendant but I wasn't interested in the long options of upgrading. Maybe a sheet in the room to let you peruse at your pace. I also don't like how the self check in kiosk is only for those that pay for parking out front. With the amount of money that is spent all over the premises, not including the lodging fee, I should be able to park out front for no charge. Not sure why your venue then charges a parking fee. Another location never did, and now do also. For your own property. You're not sharing with anyone. That should be looked into changing. So because we parked in the Rainmaker lot, we couldn't use the kiosks that sat empty the whole time I was in line and checking in. I would have given a 5 star but the length of check in time and bit of chaos with everyone knocked it down and the issue with parking, $25 to park at your facility is not cool with me.

Annie R.

This was our first time at a Great Wolf Lodge. Overall we had a good time. Pros: - you can park at Foxwoods on the rainmaker side for free and just walk over -The rooms were clean and spacious. - The water parks were actually really fun and adults can have fun too! - the farmhouse pizza was delicious! - friendly staff - packed with things to do - check out process was a breeze Cons: - the check in process could definitely be better. I understand the volume of people will always make a line. But it seemed like they only allow people who used the Great wolf Lodge parking space to be the ones who can use the kiosk to easily check in. And those who parked elsewhere had to stay in the long check in lines. - they use carpets in the lodging hall which I think is a bad idea. It smells like damp feet. Overall, we would come back!

Holly K.

I have mixed reviews on my experience at Great Wolf Lodge. The good: It's brand new so it felt very clean to me. The rooms especially! My son loved his little wolf den bunk beds in the room. The water park was crowded but he had an amazing time. Every employee we encountered was friendly and seemed genuinely willing to help. The bad: I waited in line at check-in for 40 minutes after I had already checked in. The self-check-in kiosks are great to skip the line, but you can't get your wolf pass or any add on pass you may have purchased there. Not sure if the front desk was understaffed or all just still learning, but it was pretty wild and painfully slow. We paid for late check out, but after trekking to our room, our wristbands stopped working after the standard check-out time. The buffet for breakfast was also messy. If you get there after 8:30 prepare for a wild line. We were there before then so got seated quickly, but I ordered an omelet. The omelet came out after my husband and son were already done eating. If they are offering that, they definitely need to better staff that option. And lastly the whole place is a money grab. When you get the pass you think you are good, but then there are all sorts of upgrades. Like no child I was with went with the included Magicquest wand, the gem mining isn't included, and all they had was 10 pound bags in stock for like $35. Don't even get me started on how much we spent at the arcade, they could definitely make those games cheaper. We stayed one night and had to pay $50 in parking. Will I go back, most likely yes, since my son loved it and it is pretty close to us. You just have to go in prepared to wait and spend a lot of money.

Stephen L.

This was our first time at a great wolf lodge and to top it off, this is their newest location! I did like that everything was there, the hotel, the water park, the mini golf, bowling for kids, rope course, the magiquest, and dining options. We stayed at a family suite which was a pretty sizeable room with 2 queen size beds. The rooms were big, the beds were comfortable, and the cleaning staff was always very attentive. 5 stars for the room. There's many activities throughout the day, so make sure you check the lobby area, or download the great wolf lodge app for up to date activities. The waterpark itself was overall fun, but the temperature was not 84 degrees, which is what they advertised, that its 84 degrees year round. My hotel room was set to 74, and it felt only slightly warmer than that. When you enter the water, it gets pretty cold fast. My 2 kids after 30 minutes their lips were blue. This part was disappointing because you come here for a waterpark, but because it's so cold, you cant stay in the waterpark area for more than 1.5 to 2 hrs. There's a restaurant there that creates this wind tunnel and that could be the reason why the waterpark is so cold. There were also other families that stated it was too cold in the water, and their kids' lips were also blue. The kids had fun overall, and we look forward to coming back. We hope the temperature of the water will improve by then.

Daisy E.

I had a BLAST here for my daughter's birthday! We've gone to the Fitchburg location the last two birthdays and decided to give this one a try. At both locations we did the bunk suites. While identical, Foxwoods did not have the separate TV for the kid's room. What I liked about the Foxwoods location as opposed to Fitchburg is that it was a single waterpark instead of two separate rooms. We all know once you get settled in one area- kids AUTOMATICALLY decide they need to be on the other side instead. While I do feel like the Fitchburg location is larger- the Foxwoods location seems to have built UP instead of out, resulting in epic waterslides, fewer steps for MagiQuest, and a sweet aerial course compared with the other location. We did get the Wolf Pass this time, which was absolutely worth every penny. It included almost all of the attractions so you can have fun without having to shell out as much. Because the attractions can get pricey individually. Additionally, you'll get extra perks like discounts at Build-a-Bear (which we did), the Gem Mining Company and a few other things. We ate mainly the fast stuff at Hungry Like a Wolf (because the wings were BOMB). We also ventured out to the casino and Mystic Pizza (a local staple and legendary location of the movie. FANTASTIC food). Overall? We will be returning next year to this location. Just be aware- they nickel and dime for everything. Parking? $25 PER DAY. Really? Especially when you can just park at the Rainmaker Garage and take the shuttle over for FREE. Great location. MAGICAL experience for the kids. Highly recommend!

Rosanna P.

Haven't arrived yet and there have been so many issues, I paid for the whole trip in advance... I called because I received an email that my balance was due in full, they explained no and they then convinced me to book a cabana and get 2 passes for my kids bc they said it wouldn't be as easy to get them there and it would save me time... then I get an email that I owe $600 (doesn't even add up with the $140 passes and $150 left on the cabana) they gaslit me and told me that's its taxes on my whole stay... I have a screenshot of me paying taxes when I booked my reservation). Fast forward to today, I get an email saying my total balance is now higher and it's missing a package and nothing has been paid. I also emailed them the screenshots during one of the previous calls... today in the chat the person closes is out when I asked for a breakdown of charges/fess due bc it is not adding up. I call, and again it's me not them and they tell me that it's probably this or that and that it's bc I added things after making my reservation. We make it to check in and thankfully Chrissy and Avery were amazing, we got the wrong passes but came down and they fixed it. Food made me want to cry , we ate at the hungry wolf food hall and our order was wrong I came to this restaurant for the hot dog on a stick bc in Venice/LA/SD it's the place to get lemonade and guess what... no lemonade here just a slushie lemonade. $100 for food that's worse than gas station food is disappointing. I hope the rest of the stay is better...

Catherine D.

We loved our stay here! Tons of free included activities with your stay. The lobby story is SO worth staying up for! We also did the magic journey and beware it's like $50 a wand and then $17 to activate the game and it'll take 3 hours to complete (no I'm not being dramatic the guy told me it's walking 5miles). Get up early to go to the water park and then do the magic journey when you need a break from the water esp when it starts getting crowded. The rooms were clean and cozy the walls were thin. The location is great because the casino is right across the parking lot on the restaurant side. Check out the sugar factory while here it's great for the whole family :)

Otniel L.

I had high hopes for Great Wolf Lodge and it dissapointed me mainly because of the check-in process, which is why it gets 2 stars! We tried using the self kiosk, which we thought would be efficient. There were three questions for the kiosk and we answered no to the third question, which led us to a long line. I was wondering what could be taking so long to check people in??? After waiting for a half hour, then I found the answer, which is that it's all a sales tactic. The employee who greeted us spent the next 5 minutes being long winded and talking to us about passes and why it was beneficial. I wanted to cut her off, but I didn't want to be rude. Everyone who is registered and paid, should be able to use a kiosk. The only people that need to see a person are those that are having problems or aren't registered. The reason why the kiosk didn't let us proceed to our room is because we chose free marking at the Rainmaker parking garage (Foxwoods) instead of $25 parking. This checkin process was really irritating and I was listening to other customers also become increasingly frustrated with the long wait. The water park itself was pretty good. I enjoyed the Lazy River the most, but also partook in the Wave Pool, slides and water basketball. My second biggest problem was the lack of soap in the showers. I tried 4 different showers and none of them had soap, not 1!!! I became increasingly frustrated and decided to just take a shower without soap, then went to my room to thoroughly shower with soap. We decided to get pizza at the Great Wolf Lodge and finally, good news!! I was expecting an edible pizza that was recently frozen. This pizza was absolutely delicious. It tasted fresh, dough was crispy, light and the veggies were all top noth. Who would've thought that the Great Wolf Lodge has better pizza than most mom and pop shops. If you do go, please get the pizza, its well worth it. This place would have a much higher rating if the check-in process wasn't so frustrating. There were a bunch of activities that we simply didn't have the time for, like bowling, arcade, mini golf and many others. We don't have children and enjoyed this with our friend's kids. I don't think we would've gone otherwise. The staff were all really nice and I can't blame them for the sales tactic with the check-in process. This is something management will have to examine if they want to retain customers. -ODL Connect with me! IG & YouTube: @AOEAT