Not like a hotel, which allows you to cancel. This place charges you for making a reservation. I made one call, reserved two rooms. Over a month before my scheduled checkin, I cancelled. They charged me $100 ($50 for each room). Told the rep that I made one reservation. She said I made two. I told her my email said only $25 under the "Standard Change and Cancellation Policy." She told me that I needed to click the link at the bottom of the email for more details on the policy. So, basically I paid them $100 for nothing and they can go sell those two rooms for twice as much as my reservation. read more

Great Wolf Lodge - Look at the policy -- it's all in the wording. - Resorts Near Me - LaGrange, Georgia

I'll start off with saying how we have been guests of this GWL over 7 times. GWL in general over 10. This is sadly, like everything else in America, been destroyed by the Corporate America's need to hire low class people. You spend 2k plus on a family trip, you expect to have enough servers. You expect to have friendly greetings. You expect to have quality food. Guess what? That no longer exists at GWL GA. Not even close. Make a reservation, be prepared to have hostess (Kenyana) give you a dirty look as if you're truly inconveniencing her. Then, you go to order that steak you had the last 5 times, and find its no longer available. Sure, I get that nowadays. Ask for the manager, talk to him about it, and have him basically scoff, say two words and then walk away. "Good talking to you," was my response. Friendly discussion? Nope, he was too cool to talk. The food they did have, was still pretty good. There's the 2nd star. Along with the cabana. That has always been a staple, and it was on par, as always. However, go back to the main staple restaurant 2 hours before they close, and be prepared to have them tell you they "don't have enough servers." This is on a Monday night. Pretty sad. So, we head down to "Buckets." There's good news. One table occupied, and of course, staff attitudes. 23 minutes later, we get our two meals. Fries were good, but apparently no one taught them to heat a bun up, or toast them. By this time, I'm over this crap. Garbage can it is. So, if you're reading this, be prepared for half the service, a quarter the quality and twice the attitude you'd expect. Good job GWL, you've now sunk yourself into the hire "XXXXXX" person at the cost of your establishment. We will never spend another dollar at your establishments. Thank you for the memories, and goodbye. read more

We've come here several times over the years and always enjoy the water park itself. The rooms are fun for kid and are always clean. We've done the Magic Quest for the kids and they enjoyed it. That's geared more for kids 8 and under. There is an adventure park as well but we didn't participate this time. The only reason for 4 stars is that all the food there is incredibly bland. I understand it's geared towards kids but for the convenience and amount of money to stay there, the menus all need revamping. We usually eat away from the hotel. Other than that, it's a fun way to still have water park fun in the colder months. read more

Great Wolf Lodge - Resorts Near Me - LaGrange, Georgia

Today I went to Great Wolf Lodge . Me , my friend Andrea , and her grandma all played in the water . The water was warm but somebody had an accident on the tower , so .... they had to close it down sadly . Other than that ........ 10 / 10 must go again !!!!! read more

Great Wolf Lodge - the building - Resorts Near Me - LaGrange, Georgia

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We had a great time at great wolf lodge. Check in was very easy. We loved the welcome ears. Our room was ready for us so we headed there. The room was nice. The coverlet at the foot of the bed was dirty but after notifying a housekeeper, it was changed immediately. We soon headed to the water park. The water park is stated to be set at 85 degress, when you walk in you definitely feel the warmth. The waterpark isnt very large, but it has a wave pool, a lazy river, a activity zone, a kids area, and big outdoor/indoor slides. There's also a bar and restaurants inside. You have to check out your towels, but be sure to bring them back because you will get charged. We had a great time in the waterpark. We did venture outside into the pool that was opened, but it was just a bit too breezy for us. We headed back into the waterpark. The restuarants inside the resort are very pricey. It's like paying Disneyworld prices. For a chicken tender meal with fries its like $11. We also ate at the the sit down restaurant in the resort and for 2 adults and one child, our bill was $96. There's also dunkin donuts and an ice cream shop. There's put put, bowling and a rock climbing wall that are small and you have to pay for those as well. At night there is a dance party and storytime which my daughter loved. We did enjoy ourselves and will plan to come back. We will just plan our meals for outside of the resort. read more

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What can I say only an hour away from Atlanta and such a great place to bring the kids they have indoor waterpark ,bowling, virtual rooms Golf story time and so much more. They have all of your kids favorites Like Dippin' Dots Baskin Robbins build a bear and the list goes on. There's bars and drinks for adults play time too such a cool weekend getaway to explore! read more

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ROACH INFESTATION I recently stayed at the LaGrange location for my son's 6th birthday. I rented the biggest suite so that my son could have a big birthday bash with all of his friends. Because he was born in April and loves the water, an indoor waterpark was ideal. I reached out about a birthday party package but decided to stay overnight based on all the activities offered. Upon arrival our room was not ready but I was going to request a late check out anyway and the staff member comped that. We decided to let the kids play in the other areas until the room was ready; it didn't become available until 6:50. So we decided we would visit the water park tomorrow on his birthday since it was closing in an hour. Sunday morning, everyone had breakfast together and the kids went into the water park around 12:30. I had reserved a birthday party package to make sure he had cake and pizza. We sang around 3pm however my son told me on the way to the bathroom mommy there are bugs in here look. I thought it was just one and brushed it off. Then when I went to sit down another parent in the group told me there were roaches. Hence why we sang at 3 as soon as we could get the pizza and cake. My friends left right after that because a roach literally walked across the table. I could not cancel my son's party nor could I disappoint my child so I did not make a big fuss about it because it would make him feel bad. But I was very embarrassed with my friends and their kids. Everyone saw it. When I went to speak to the manager about it she basically told me it was an aquatics issue and not a hotel issue which I thought was outrageous. Families come to this hotel because of the water park. This is your main attraction. That is truly my only reason for being at your property. She comped the birthday party package and offered a 10% discount which I do not think is enough. My son's birthday was ruined. I didn't want to have a bag inside of there scared roches would go home with me. I have videos of the roach walking across the table and other places. However I was disturbed when I typed in Great Wolf Lagrange and roaches. I saw another post about the same thing which lets me know you all are aware of this issue and have not chosen to rectify it. I spent over $1000 for my son's birthday party and 50% compensation will not do. My family did not get what we paid for. Also for the health and safety of other families I need a follow up as to what measurements are being taken to rectify this problem. My next step is to let the department of health know. read more

Great Wolf Lodge - Roaches - Resorts Near Me - LaGrange, Georgia

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We had so much fun! So much more then just a water park. Staff very friendly and helpful. Grandkids have so much fun. read more

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I arrived on Sunday April 7th and checked out Wednesday April 10th. This was the worst experience. Starting with walking into the elevators and on the floors where the suites are located. They smelled like mildew. The rooms had two beds. One was covered with straight black hair, which I've never owned. There were huge stains in the carpet and dark stains on the beds. Housekeeping isn't available unless you request it. And even then it's like pulling teeth. I will never visit again. Good thing it was for work and they footed the bill. read more

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We've been to one other Great Wolf Lodge and we were expecting it to be the same .. but better, you know, since it's newer. We're obviously here during the off season in the middle of the week, which I highly recommend if you can swing it. The park is pretty empty, and there's no fear of bigger kids shoving your little ones around. So we check in, get our room number, and drive a bit looking for the entrance to our building so we can park closer. Dun dun dun, you can't. You can only enter from the main entrance(s) and make your way to your room. I swear with how little people we saw, they still gave us a room wayyyyy in the back on the 6th floor. Grateful for the quietness of being higher on the totem pole, but man was that a trek with small kids. The first day we were there, it felt like the park was super cold. There weren't many folks there, so maybe that's why. The giant fans up top didn't need to be swinging, but I'm sure there's a rhyme and reason as to why they're going. My youngest was cold and so we looked for the indoor children's hot tub, like they have in Williamsburg, VA. Surprise, there isn't one here. The adult hot tub is outside as well if you're looking for it like we were. The kiddie slide area was our main focus. That section was great, but the more shallow part within the same section with activities had too much going on. My little one couldn't wade without getting splashed in the face. We ended up going to the wave pool and hung out there. We watched supervisors/managers toss in the fake baby, and the amount of time it took a lifeguard to get it was a bit unnerving. If you get a chance away from your kids, I'd recommend doing Wolf Tail at least once. It's a single rider attraction so switch off holding the little ones, it'll be worth it. Located inside, literally all close together, we did a game of ten paw bowling, which my daughter loved. We mini golfed, which was great as we mostly had the whole area to ourselves, and the arcade was fun, but I feel like the credit per game are a bit high - 12 credits for the mini merry go round, yikes. I'm not sure if we'd come back to this location. read more

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As of Feb 2024, you now have to pay to park! We spent so much money to be there, and $15 PER DAY to park is insulting!! PER. DAY. This is a new charge, by the way, and I didn't see any mention of it in the website. I am FURIOUS about this, because they know you HAVE to pay the fee. You pull in, park, go inside to check in...and what are you going to do...go move your car off site?! Hidden fees/errors everywhere--check your bill! I had a billing error and caught it even before we left. I spent maybe 30min at the deck trying to resolve it while my kids waited to go in the pool. It wasn't resolved. They took down my name and no one contacted me. I've been chasing customer service, and my bill is NOT fixed a week later! I tried the app check-in so I could avoid the check-in lines, as advertised for the service. It didn't work. The kiosk didn't work. Nothing worked. It took me almost AN HOUR to check in with lines & issues!! ALL of the prices went up but quality and staffing is down. Its absolutely ridiculous. Trash was overflowing in common areas. We had issues trying to use our prepaid meal plan. Food was horrible. The parking fee is what really pushed me over the edge, and it wasn't on the website that it was a necessary fee. I WILL NOT be returning, which is sad, because we've been many times before and its slowly gone downhill. read more

We took our 3yo for an overnight trip for his birthday. We checked in on Friday and i have to say it is incredibly busy. Luckily check in was a breeze with online check in. (For those driving, there is a large parking lot. You can pay for premier parking and park closer to the lodge to make it easier to transport luggage and children). In regards to the room, they were a nice size. There is a fridge in each room and a microwave on each floor. Now to the waterpark... it was not as large as I thought based on reviewing images online. Everything is in one large room. We only went to the toddler friendly sites such as the tree house and little splash pad area. Towels are included and cannot leave the water park (you scan in and out-- $15 fee each towel if you dont return). Overall everything was pretty clean for a waterpark. However, i want to comment that it is so crowded and watching your kid can be a safety issue with how crowded it can get. Food: Like others mentioned, it was pretty great that they had outdoor vendors like Dunkin and Ben and Jerrys. Naturally those lines got to be insane. Pricing wasnt overly inflated for them either. I cant say much about the other restaurants as we did not eat there Arcade: My Son loved the arcade. Everything is in "paw points." Basically $2 a game. If you spend more you get more points for the dollar. I more or less spent $50 for my son to win a paper airplane.. but he had a good time Magi quest- still not sure how it works and certainly did not spent the $40 to do it. Bowling: Kid had a blast! $7/person. There are only like 5 lanes so go super early or you wont be able to. read more

So thrilled we chose GWL for our family trip to celebrate our two year olds birthday. Our room was ready sooner than we thought and the welcoming staff who checked us in were great and so nice. I felt that the facility as a whole was clean and well maintained. We really liked how there was always something for us and our little one to do. Swimming, playing in the water, arcade and bowling. The only reason we aren't giving them a five star review is because past the front desk the staff wasn't as friendly. At a few restaurants both inside the pool area and near the bowling alley we definitely felt like we caught some attitude and they didn't want to be there. I felt bad reminding them to give me my drink and ask for Utensils and napkins. Also, we missed having a microwave inside the room to heat up leftover food . read more

Great Wolf Lodge - Resorts Near Me - LaGrange, Georgia

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Best way to start the summer it was a blast and everyone me made us feel like we were one big family thank u and we'll be back read more

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We came with our kids 4 and 6 and had the best time. Everyone was extremely kind and professional and we were thrilled to have chosen a time when they weren't very busy. The water park was fantastic and the lifeguards were phenomenal. I never once saw them not doing their job and doing it superbly. I was incredibly impressed with the lifeguards. The food we ate there was good and my mornings always started at Dunkin' Donuts and they were quick and just so nice. We also visited a fast food service for lunch and Jessie was so extremely kind and interactive with my kids. Our food was good, but the experience the workers provided was soo wonderful. This will be a return trip for our family, no doubt. read more

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Make sure you check all your receipts!!! I will say my kids absolutely loved it here, so much to do. Rooms were great. The waterpark was fanastic. The food was not good. However, the reason for the one star is we did an hour at The Yards which was $75 an hour. We got one small bottle of Prosecco, one beer and a small popcorn. When we checked out it came to $96 and change. I signed the receipt however (yes stupid me) I didn't write in the tip area and just put the total of $96 and change. Well few days later I look at my bank and I was charged $196 and change. So somewhere $100 was added on. I text and called and was told there is nothing I could do because I didn't have the receipt, which I wasn't given. I asked why they couldn't pull the point of sale, which I know can be done. After going back and forth they said they could. Would take 48-72 hours. Two days later I reach out again "yes there was a mistake" however nobody can tell me what the mistake was. I said I want to see the receipt. I was told a food and beverage manager would reach out. That never happened. The costumer service here is absolutely terrible. I am so disappointed on how this was handled. read more

I had a really nice stay here and will definitely be back again soon. I took off one star because the customer service was not always friendly. Some of the workers gave off the vibe like we were interrupting them by needing to order food or check into our room. However, there was some really great customer service at times so I'm not discounting everyone. I really enjoyed the kindness of the lifeguards, the easy check ins and concierge was very accommodating. I had a wonderful time at waterpark and my kids were in heaven. I dont recommend coming on a Saturday, it gets very overwhelming if you dont like big crowds. read more

The food and drinks are great. They are pricey we were able to bring in some food it's winter time so the only activities open are indoors, which is more than enough. We came here for my daughter's fourth birthday. She screamed with excitement. We're so happy that we're here but don't plan on being able to watch any football. They have the dish Netwerk and they don't get ESPN, which is a bummer since it's Sunday the people are exceptionally nice and helpful when I couldn't find my daughter she got on the radio and within 45 seconds she was located. I feel very safe here and I'm enjoying myself immensely. I will definitely recommend this place and I would come back very family friendly great for birthdays. read more

Great Wolf Lodge - The great Wolf lit is such a good drink. It's like a Long Island iced tea, but more sour. - Resorts Near Me - LaGrange, Georgia

We decided to mix it up for Christmas and take a day trip down from Atlanta to visit. Check in for your arm band was pretty easy. Being a holiday there was a line but it only took about 20 minutes. Staff were friendly at check in. The pool area is where we spent all of our time and here's the pro's: 1- lots of fun for the kiddos. We enjoyed ourselves too but it's mainly for the kids. The larger slides are fun with the family! 2-water temps are solid and water was clean. 3- life guards we're all very nice and seemed to be having fun. 4. People watching is a 10. Cons about this place: 1-long long food line waits. 2-my daughter scrapped her foot on something and it started bleeding. I asked the guy at the towel area for a bandaid and he said they didn't have a first aid kit and to go to the gift shop, "they'll sell you one for $100 bucks." Strange to say but whatever. 3- every interaction with staff just seemed like they could care less to be there. 4- we ordered a pizza after the pool activities and one girl told me to order over there "at pickup" and the pickup girl told me to order at the Kiosk, very strange. Once ordered it took about 30 minutes for the pizza but our name was never called nor number that the kiosk provided. Had I not gotten up to ask we'd still be sitting there waiting. Pizza was solid though for where it is. 5- for lunch we ordered a burger and chicken tenders, 40 minutes later we got them. 5/10 stars for taste and don't slip on all the ketchup and mustard that's on the ground right outside this food stand. My advice is the staff simply needs training. I watched 4 women behind the pizza counter stand or prop up on their phones and all they did was give you your food when you walked up with a phone order or kiosk order. They could've been taking orders and moving guest through VS the long kiosk lines. These places are for the kids I'm aware but I'll probably never go back due to the lack of care the employees had. I'd rather go spend the same amount of money + a couple of tanks of gas and go to Disney for the day. read more

Never again.... The mini golf and bowling are not what it shows online. It is very small. One room holds the mini golf, bowling, ropes course, and the rock wall along with some seating and decor. We ended up returning our package because we decided we weren't going to use it. No big deal. The waterpark itself was good, but it's not enough of an attraction in my opinion to justify the kind of money you have to spend because everything in the building is overpriced. We of course expected to pay more here, but we also expected the vacation to be fun. This brings me to the room... we get upstairs at 11PM after waiting hours to be seated at dinner, pull back the comforter, and there is a bare mattress. No sheets on the bed. The next day my sons shoes were stolen at the waterpark. Not misplaced, but clearly stolen. It was reported, and I just was told they would call me if they found them and they assured me they likely weren't taken. Just a bad time overall aside from a few smiling moments in the waterpark. Even if the (hopefully one off) bad things didn't happen during our trip, the whole setup is an overall nightmare and hard to watch your child play, so it's a stressor for the parents. I'm surprised more reviews don't mention this part. I would really only go here if you have older kids (but not too old or they'll be bored- 5 to 10 maybe) and nothing better to do. It's really unfortunate. I did send my concerns to them, and if something is addressed I will update. read more

Wonderful time! They were offering a 30% one night-40% more than one night special so we decided to stay for one night heading back home from Atlanta. Willow was awesome. She would text me updates and would always respond to my text questions very quickly. I checked in through the app and only had to go get our wristbands at the desk and make copy of my credit card. First impression of the entrance was wow! So much to do! Everyone was very friendly! Since we were only staying one night we arrived at 1:00 to play at water park. It was awesome! 6 big slides and so much more to do! Our kids are 9 and 11 so perfect ages! My husband and I sat close to the bar and had some cocktails (perfect location) we went to the outside pool and got some sun. We played and went down all the slides with our boys! We didn't leave until they closed at 8:00! We went and ate at the pizza place (it was good) and finally made it to our room. Room was large and very clean! Next day we put dry clothes in a bag and loaded our car with our other stuff. Went back to the water park from 10:30- 4:30! Showered and changed and headed home! Everyone was friendly! Lifeguards really did a great job watching out! I loved watching the lifeguards since they were doing a great job. One jumped in to help a child. Another thought a child was struggling so she asked if he was good and did her thumb up and down. He responded up. I saw several of them help lost crying kids find parents. Food and drinks were good! Wine in the can was great! I wasn't sure if it would be! We did bring in outside drinks for the kids on our second day after learning it was okay. Good way to save money! Overall it was magical! It was so much fun! Place and our room was clean and everyone was friendly! I even watched the staff do a major cleaning job in the water park area after hours. After reading other reviews on how expensive here are some tips. Bring outside food and drinks. Look for specials that they run. Only stay one or maybe two nights. You can play at 1:00 day of check in and you can play until 8:00 of check out. Utilize the extra time! They have nice showers and dressing rooms in the pool area so you can get cleaned up before driving home. We ate out in the resort a few meals, tons of drinks our first day, ice cream and candy, one night stay and our total was $450. I thought we did great! read more

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I took my kids here to celebrate my son turning 2. It was definitely not what I expected. I must say when we arrived our room wasn't ready which check in is at 4:00. I get to the desk and the guy says oh I think your room is ready. We head up to the 6th floor and couldn't access our room because our bands wasn't activated. Lucky we saw housekeeping but was told our room wasn't ready and front desk should've told us. Bomber didn't let that spoil anything the kids had on swimwear. We went back down got our bands activated put our luggage aside and headed to the indoor water park. The kids were excited. We walked in to find we had to wait for towels and there was no seating left. Bomber that's fine took the kids in the water. It was getting late we grab food from pool area and headed up to our room. I was disappointed to find pee spots on my bedding. I called downstairs to front desk and they had the maid come up with new sheets. The next day was the worse. I woke up with a stiff back. The bed was so uncomfortable I was hurting. But as a good Mom I bought the kids Dunkin Donuts and we headed to the waterpark. I made reservations at Barnwood that evening for my son's birthday. His brothers and step mom booked a stay for that night. So they came up that day to celebrate. When we arrived at Barnwood we placed our order and waited for almost 2 hours for our food to come out. The kids were tired and hungry so you can imagine what the table was like with 6 kids. The waiter was polite and apologetic but still didn't make things better. My fiancé went over to find the manager and complained. He comp our food but not the alcohol which was nice but the food was cold. I order salmon along with my fiancé and my friend. So three plates of salmon came out cold. I was livid. I couldn't eat anything. We left and went to our room very dissatisfied. Needless to say I was counting down the time for us to checkout. I haven't ever been treated and served this way ever. I only gave it a 3 star because the kids had fun on the rides but everything else down to the dirty sheets wore out mattress and the food was a zero star. read more

If you want to have a great experience with your kids age range 1-13 then Great Wolf Lodge is the place to go. Edit: You might want to have like a 3 year old or older not 1-13 read more

Great Wolf Lodge - Great Wolf Lodge front view - Resorts Near Me - LaGrange, Georgia

We were so excited to go to Great Wolf Lodge in Lagrange GA. I paid for a high floor room and purchased all the amenities. Came to around $2k and I feel scammed big time. When we arrived the guest services agent was very kind and really kept our excitement up. For the amount we paid I had high expectations. I even join a Grand Wolf Lodge group on Facebook! The group said the lodge had valet parking and even wonderful room service. Well, no valet parking and there was zero room service. Definitely a disappointment but we were hopeful. We got to the room and as soon as the door opened the smell of urine smacked us in the face! The room was very dirty and looked as if it had just been picked up and not cleaned. It was dusty, smelly, and there was still tape on the window box where someone had taped a sign or something. I called down to guest services and spoke to a female who called herself Safari. She said we could have bowling passes for the evening while they cleaned the room. I told her I didn't need anything free and we already had bowling passes I purchased. She just responded "you're welcome. Let us know when you are out of the room." That's not how to handle a concern and still I was hopeful things would get better. I was sure the smell was in the carpet too. We didn't use the bowling pass that evening. We did go downstairs where there was a kids dance party happening. As my family danced I sat down and called the guest services to speak to a manager. Safari answered I asked her if I could please speak to a manager. Her response "hi I'm Safari." Then a long pause. I asked if she was a manager and she said she was. I explained how upsetting our experience was and how this was nothing like their commercials. She responded "we cleaned the room. Is there anything else?" I felt like there was nothing I could say to get any kind of proper customer service so I just hung up. She was rude. She has no business working the front desk at all. The room was "cleaned" and we were notified via text that It was ready. We got back to the room and it was cleaned but that smell lingered. It wasn't as strong and we were tired so we went to sleep. Woke up the next day and used our breakfast voucher. The food was just nasty. The bacon was the only edible piece of food. Decided to lower my expectations immensely on the food they offered. I figured it couldn't get worse. Well I was wrong. My husband went downstairs and talked to another manager names Jasmine. He advised we needed a room the was closer to the elevator and one that was clean. She understood and got us a lower room next to the elevators. This new room was very nice and had no smell of urine. We felt comfortable in that room considering the grotesque room we had just minutes ago. After we went to the water park we were hungry. So we decided to try Buckets the on site eatery by the pool. Omg this food was even worse. I didn't even want to put the hamburger in my stomach in fear of getting sick. I threw it in the trash. My little one ordered a salad because they love croutons and cheese curds. The salad was old and wilted and smelled. We also trashed that. At least the cheese curds were okay. That evening we decided to dress up and head down to their "fancy" higher priced restaurant for dinner. I ordered a ribeye with potatoes and asparagus. My husband ordered the shrimp pasta and My little one ordered grilled cheese. How do you mess up a grilled cheese?! Well they did. It was soggy as if they'd microwaved the toaster toast with one piece of cheese in the middle. We decided to take our food back to the room because the dance party music and the agent working the microwave were very loud and it was very distracting to say the least. I asked the waitress for boxes for the food we just received so we could eat in our room. She rolled her eyes and was clearly upset by this. She had to go and get the boxes from the other end of the restaurant. Once in the room I saw my steak was well done, the shrimp pasta was crap. I even tipped because that's what you do. We trashed that food. I was tired of the attitudes from the staff and just didn't want to deal with them any more. Almost forgot! They say to protect the employees they do not clean every day. We can call and request more towel or whatever and they'll bring it. I'm sure it's just to save money on not hiring as many people to clean the rooms. No precautions at all for covid. I was sure we would end up getting an apology or even a little.discount for the way we were treated. The bill came and it was 2k. So glad they go their money. Lol I decided to cut the loss and just never go back. Pros Water park Mini golf A lot of things for kids to do Cons Food sucks at all the eateries It is dated and dirty Zero precautions for covid No customer service The bathrooms are smaller than small The decor is very outdated and the rooms are carpeted (gross) read more

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In all fairness, we were here during an off week. School just began, and it was the week before Labor Day. The indoor water park was perfect for our 3 year old, and 1 1/2 year old grandsons. The larger water slides would be good for kids up to 10. Other kids may be bored. Wave pool was good for young kids as well. Outdoor pool was disappointing. No features to attract kids outside. We also noticed the young people attending things were "less than enthusiastic", and it was noticeable. Many of the stores and restaurants had very limited hours. One store was closed the entire time we were there. I do understand it was an off week, but the room didn't cost any less than all other weeks during the good season. All in all, we had a great time. That was mostly due to our grandsons enjoying themselves so much. I recommend this place during off times with young kids. read more

ok this was so nice life the rooms were good the staff was nice and we got free parking due to being a member! Definitely comeing back!!!!

Took my kids to this place for Halloween weekend, it was full of fun! My kids are 9 & 5 years old, they are occupied with all the activities the whole weekend! I asked them where would they like to visit next? They said Great Wolf Lodge! Read some reviews and get yourselves ready before heading there as the food there is expensive. If you like to save money, make sure you bring some snack and packed some food. If not, enjoy the trip!! read more

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When we first got here made a reservation at Barnwood restaurant to eat that night. Very disappointed. First we asked hostess to seat us at table away from main traffic in restaurant because we have an overactive child that needs a more quiet area. We're told she couldn't but immediately upon being seated, another group of 4 with children came in and were seated where we requested. Table way to small for plates. We could hardly maneuver plates and food around without knocking something over. Food ok not great. And expensive. Unfortunately, Wolf Lodge has few dining options. Not a good experience. read more

My girlfriend had mentioned doing a vacation here with the kids a few months back, after she got back from Disney. I think we both agreed that Disney takes its toll on you, and there is certainly something to be said about staying on property and not having to travel anywhere for entertainment. We were lucky to get a Grand Opening Special 2 months prior to coming. It sits directly off 85 (your GPS might still be confused since it's very new) in LaGrange, GA. We checked in later than we had wanted, and THANK GOD! We arrived around 6pm on Friday and didn't hit any lines checking in. HOWEVER, if you decide you'd like to check-in around 2-3PM, BE PREPARED to wait in massive long lines. I'm not joking. The next two days during our stay, we saw the check-in lines during this time to be insanely long. Yes, they boast that you can check in at 2pm and enjoy the waterpark that day but my advice: AVOID an early check-in, and get there later. I'd even venture to say maybe just avoid doing the waterpark your first day. Our check-in took a little longer than I expected just due to it being new. They didn't give us our wolf ears (which we found out later we were supposed to get them) but that's ok. With your check-in, they give you a map of the place and a time frame of all the events that happen. Very handy to keep on you. You also receive a wristband that you wear for the duration of your stay. This band unlocks your door and also lets you into the waterpark (side note: we never once had to scan our wristbands to get into the waterpark, and the turn stiles there seemed silly to even have). The wristband also allows you d-load a credit/debit card onto it for convenience of paying while visiting the waterpark and other areas. We opted out of doing that, since I could carry a card on me anyways. The walk to our room was INSANELY long! I'm not joking when I say we probably had to walk close to quarter of a mile to get to our room INSIDE the hotel. Very long corridors, and our room was literally the last room at the end of a long hallway. We arrived into our room and everything certainly smelled new. Mini-fridge, coffee maker, lots of cubby areas to store things and 2 beds plus a fold out couch bed. It wasn't impressive, but it did the trick for sleeping. With 4 people in there, it didn't seem like much space for all of us. We did notice an ant crawling on the shower curtain while staying there. I did like the sink being outside of the shower area, which was unique for a room to have. The beds were comfy, but we HATED the pillows. They were way too big, and just couldn't get a goodnight's sleep with them. I really wanted my son's pillow after the first night. Water Park: So this is why we came, and I can certainly offer up some good tips here. On our second day, we ventured down to the waterpark around 11am, and it was pretty much packed. All the chairs were mostly taken, and the wait times on the water slides were longer than I had expected. We were able to snag one chair and put all of our stuff on it. They have a lazy river, a small kids slide and play area, water slide area, wave pool, and then a large area for bigger kids (think Pirates Cove at Whitewater). The lazy river IS NOT lazy. That sucker shoots water around so fast, you have a hard time standing up. Plus, it's not very long so too many people in there takes away from any relaxing you think about wanting to do in it. The little kids slide area wasn't too packed, so if you have toddlers then you'll be in great shape. Same as the bigger area. It has squirt guns and large amounts of water that rains down on you periodically. I didn't venture here but my son enjoyed squirting people in the lazy river and anybody else walking into the facility. The wave pool, thankfully, was not that deep, and there are life guards everywhere. The water slides were ok. I wasn't really amused by the two-person or one person raft slide where you race each other. It wasn't that fast. Neither was the the slide at the top right that could hold 4 people all in the middle of the raft. Save your ride time for the triple thunder! That was amazing! I also enjoyed the green slide that dropped you (hold your nose and wear goggles b/c you won't be able to see) and the blue slide as well. They have a bar in the middle of everything that wasn't functional yet ... adult fail. Pro Tips #1,2,3,4: Bring your own pillow. Avoid checking in early. Get to water park close to when it opens, and snag a chair. Ride the slides as much as you can before the crowd gets there. Towels are unlimited. Bring your own beer and wine, use their plastic cups. The bowling alley is lame (it's a kid's version), putt-putt is eh, ropes course is worth it and the arcade is so-so. They have wands you can buy to make things go off within the hotel (very Harry Potter like), so also worth it. Overall, A-OK. I have much more to add, but I've hit my word limit :). read more

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In 2023 my in-laws took my 14 yr old daughter and younger son to this location on spring break. A 19 yr old employee working at the rock wall approached my daughter complimenting her and trying to build a connection throughout their interactions. He eventually asked for her contact info. When he got off shift he convinced her to meet him in the parking lot at the lodge and did unspeakable things to her and completely took her innocence. This went on throughout the week. My daughter did not tell us about this. We saw a huge decline in her mood, school and behavior when she returned home. We finally got it out of her and were devastated. We immediately took her in to get tested then went to the police. Apparently he had just been caught stealing from the job and was able to keep his job but got arrested and admitted to everything in our case. We filed a lawsuit against the lodge. They declined and denied any responsibility. They completely dismissed this and disregarded everything that happened. Do not bring your small children here. I would never recommend this place to anyone. They had everything on security cameras and even walked past security multiple times. This is not something we took lightly and will let everyone know about this experience. read more

My kids (1,3,13) thoroughly enjoyed themselves at the water park. It was perfect for all ages. Nothing special about the rooms. There's no microwave in there just a small fridge and standard coffee machine. The pizza is horrible, dry, cardboard. It's literally the same as the box it comes in with toppings. Breakfast was ice cold at 7:45 am (opens at 7:30) and not good. Not worth $15pp. But the breakfast staff was super friendly and helpful. Also staff is EXTREMELY young (mostly children) some with attitudes, not all! But we will definitely visit again! read more

Great Wolf Lodge - Wave pool with toddlers (1 and 3). Vest provided by Great Wolf - Resorts Near Me - LaGrange, Georgia

So let's start with how much this resort costs. I just paid $2300 for 3 nights in their grizzly bear suite. The room itself is literally the dirtiest room I have ever had the misfortune of renting. Every single cushion on the cruise badly stained..both sides. The countertops all felt sticky. I went down to complain and was met by Faith and her incessantly interrupting colleague. Who decided that a 25% off of that first night was enough to make up for not being able to move us to ANOTHER ROOM! IVE WORKED FOR HOTELS FOR YEARS...MARRIOTT. they would never treat an unhappy guest like this. I purchased clorox wipes. Cleaned the room. But I don't clean rugs and couches. Lame. This place is gross. Over priced. I drove 8 hours to this! Don't waste your time or $$. read more

Great Wolf Lodge - This is a stain on the carpet that looks like blood in low light - Resorts Near Me - LaGrange, Georgia

My family enjoyed our stay here! Check-in was smooth and everyone so courteous. The rooms are spacious and very clean. There was always something to do from dance parties, story time, the water park, and all the fun from the passes. I strongly recommend the Wolf pass! There's so much to do and benefit from. I also loved the 24 hour "Willow" Customer service rep. Just a text away to answer all of your questions. We also loved the 1pm check in before our room was ready and the all day play after we checked out. This was very convenient for us as we needed filler time before our flight. The lifeguards were also very attentive. If you're in the area, go! You'll have fun! read more

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Amazing family resort!!! Excellent customer service, wonderful atmosphere, family oriented, water park safety is on point!!!! Handicapped accessible pools, Activities for everyone to enjoy, including drinks for the parents! We will be returning again and again. read more

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This was a fun trip but not one that we will repeat any time soon. First off, it is really expensive. Like Disney expensive. But you are not getting Disney level service or experiences. You are nickel and dimed to death from the moment you arrive. The resort is in the middle of nowhere and you are still charged $15 a day to park in their giant surface parking lot, Oh and don't forget the $1 "convenience fee." Ridiculous. Once you get to your room, there is a sign saying there will be no housekeeping services "for your safety" but you are welcome to call for more towels or soap or whatever and they will hang it on your door. Anything for them to make an extra buck, huh? If I'm spending over $500 a night, I'd like my trash emptied and linens refreshed. I mean, the Hampton does it for maybe $150 a night, so...let just be honest here and say you're just being cheap, ok? The actual water park was much smaller than I had expected but very well done. The areas for the younger kids were really nice and the little had a great time. The lifeguards were attentive and we felt safe at all times. The park was overcrowded and it was almost impossible to find a seat. We ended up having to just leave our belongings on the ground in a corner and hope no one took anything. No sitting for us! Lockers were available for the "low" price of $15 for the day, if you could actually find one. The food situation was awful. Insanely overpriced for low end school cafeteria quality. Orders took forever. Many items were not available. Sippers were out of stock and tiny kids cups were substituted. Half of the soda machines were always out of ice or certain flavors. You never knew what you would get! Most of the frozen drinks at the food court bar were unavailable. The pj dance party was one of the highlights of our stay. It was so much fun and the kids really enjoyed it. The hosts were really fun and did a great job! Most employees were really kind but sort of clueless. Most questions were answered with some sort of "I don't know?" At the bulk candy shop, I asked an employee if any of the candies had nuts in them due to an allergy and she responded with "I have no idea!" Yikes. read more

It was fun but way too overpriced! The waterpark was smaller than expected. The pizza there was great but everything else was alright.

There's not enough seats for the people at the water park. We couldn't even sit down when we were eating. The dining pass was not worth it, as the food was lackluster. The service from the food people was SLOW! Don't get the dinner package. The wolf pass had fun items, but several things bothered me. There's an up-sell on literally everything. We played 2 games at the arcade with the points we were allotted. Closing times for the rock wall and the obstacle course is 7. Why? We were fortunate the people at the rock wall were VERY NICE, as they let my five-year-old climb when it was 6:59, and he was very happy! We probably will only be visiting the water park for a day pass next time. read more

Took the family here for the day. Had a great time!!! The indoor water sliders were awesome. Wouldn't go down the "green" one again. Completely took my breath away when the floor dropped and I was spent for the rest of our visit. (I'm 52 yrs old) . But the young children were LOVING it!!!! I totally recommend the red one!!!! Food was good. read more

We discovered this place just before the holidays, it's a little over an hour from Atlanta. Though the water park is indoors, there are gigantic rotating blades at the top of the 5 story high warehouse that houses 3 pool areas, 4 giant tube runs, 2 individual water tubes a water playground, bar hut for grown up drinks, and a tasty snack bar. There are signs everywhere that say unvaccinated people must wear a mask; there are free masks available and the staff here where is masks. There are tons of indoor activities such as bowling, arcade, Rockwall climbing, Magic quest... We opted out for these due to lower ceilings and crowded spaces. read more

First time visiting this location. We are very familiar with Great Wolf Lodge as we have visited the grapevine location at least a dozen times. While this location has the addition of the adventure park when grapevine does not, the grapevine water park is much better. This location seems to have a lot of unused areas both inside and around the outside pool that so many additional attractions could have been added or enlarged. This location does not have any true thrill rides like grapevine has. read more