Terrible experience with Rebound! Referred there by orthopedist for acute injury. Due to it being…read morean emergency situation I did not do my research. Charged me $1300 for a brace that sells online for $110. Claim upcharge due to custom fitting. The fitting lasted less than 10 minutes(after waiting for over 30 minutes for techinician to arrive). Fitting consisted of snipping off excess velcro. The billing department has been less than helpful. I would AVOID Rebound-

We received THE WORST customer service at Rebound. It is clear the care of their patients is not a…read morepriority. We went to them for a brace after our 3 yr old had her cast off a broken arm. A few weeks later we received a bill for $120. Unknown at the time of service, we could have purchased the exact same product off Amazon for $34.99. When brought to their attention, we were put into collections. DO NOT waste your time or money at Rebound.

I saw John F. again today, and I have had more positive gains in three visits with John than with…read moreany other prosthetist. Last week John gave me a soft outer sleeve on my left "leg" to replace a very tight top on my former outer sleeve, and that "fix" made donning and doffing my left prosthetic leg SO MUCH easier !!! Today I got the same type of soft outer sleeve on my right prosthesis. Then John just listened to my complaints and radical hypotheses about how hard it is for me to get into and out of our car. My right knee has been replaced, and bends to almost 130 degrees. However, my left leg has about 30 degrees of range of motion and makes it hard to get into and out of our car. Hypothesis #1 - What if he gave me size 13 -vs - size 15 feet? That would take about an inch from the front of my shoes and this make it easier for me to get into and out of the car. Hypothesis #2 - What he took an inch off the pylon in my prosthetic legs - that also would make it easier for me to get into and out of the car. Then John took my left leg and said he would return shortly. He returned five minutes later and said, "That leg is 1-1/8 inch shorter than before." John then disappeared with my right leg, returning with a grin from ear to ear. I have had multiple small sections removed from my prostheses over the eleven years I have had them, so I am no longer six feet and 1-1/2 inches tall. It does not matter to me any more. Convenience is what matters at 78-3/4 years of age. Thanks, John, for being able to see that the "box" is just a construct used to describe a problem space. I appreciate our 90 minutes together today, and am very happy to be able to leave a great review for a creative, problem-solving prosthetist.

Warning: lengthy review ahead. Excellent experiences deserve recognition!…read more First impression: Tammy at the front dest was very kind and professional. Due to covid measures in place, they are doing very well with maintaining cleanliness. Tammy wiped the mock pen and signature pad off for me to ensure it was sanitary. I informed her I only used the pen to sign and she immediately wiped off the pad and pen in preparation for the next guest. They escort you into a room immediately to avoid congestion in the common area, all the seats in the waiting room have been removed to promote this. Provider/fitting: John F was the CPO that was assigned to check out my feet. My first visit involved sizing up my foot, getting measurements, having me walk to see how my feet touch the ground, then placing them in this soft foam to get an impression of my feet. This is to help get the real shape of my foot to make the inserts. He pulled out a catalog and went over shoe choices with me. He was very knowledgeable on which shoes would best match me. He would point to a pair as a possibility then debate on whether or not it would be a good fit. It didn't take long and we both agreed on a pair of NB (New Balance) that were also visually pleasing. I was informed it would take a few weeks to receive. Pick up: Less than a month later I received a call to come in and pick up my treasured items! I received an appointment relatively quickly and it was about a month from the initial appointment to pick up. Once again proper COVID measures were in place, Tammy remembered me from the first visit and escorted me into the room right away. John F and Georgann (I hope I spelled that correctly) came into the room with a shoe box in hand. He explained the inserts, what to do to break in my shoes to not overwhelm my feet, then helped me put them on. (I really liked the blue tool used on the heel to assist the foot into the shoe.) I walked the catwalk to test them out and was satisfied with the feel. I asked Georgann if she'd like to see my feet to get an idea of why I was there, and John explained parts of my feet to her while patiently answering my questions on what they look for. I was impressed at how professional he was explaining my feet without making me feel insecure or bad about them. On my way out I sanitized my hands and Tammy hit the button so the door opens automatically therefore avoiding contact with the door. Overall impression: I highly recommend coming here if you're in need of prosthetics or orthotics. Long review? Yes. I want others to know what a great experience I had and how painless the process is for those that are hesitant to make an appointment. Location: This is located right next to Mercy Hospital off of Coon Rapids Blvd NW on the corner near the main road. The parking lot has plenty of parking and the front row is for patients of that building only. Once inside the building head straight back and it will be the door at the end of the hallway.

Zero concept of customer service…read more Either they don't answer the phone or you leave a message and you don't get a call back. You never get your stuff on time quite ridiculous honestly.

Tillges was recommended to me by my HealthPartners Podiatrist. The Tillges representative at the…read moreSaint Paul Health Partners Specialty building was able to fit me in the same day as my podiatrist appointment. The measurements for the orthotics were done on the representative's phone in 3D and uploaded to the manufacturer right away. The back office staff at Tillges worked with my insurance to get orthotics and diabetic shoes covered for me and called to set up an appointment back at the Specialty Center again in two weeks. The staff said, "We will call you if we need to cancel the appointment because of a delay." I showed up to the agreed upon appointment and the appointment had been canceled without informing me of the cancellation. I arranged a second appointment a week later to pick up both shoes and orthotics one week later to allow the necessary time. I called the main office the day before to confirm the appointment and shoes/orthotics will be there for me but the representative only had the orthotics but not shoes! So a third appointment is scheduled for me to pick up the shoes. The customer care for Tillges has much to be desired. I recommend that everyone stay well clear of Tillges for their needs. This company has been the worst service I have experienced in many years of medical appointments.

I would not know where I would be with my amputation without Charlie and his unbelievable staff. I…read moredidn't have a clue what to do or how things worked getting into a prosthetic but they walked me through it and explained he entire process. I've been a client of Arise for the last 4 years now and would highly recommend Charlie and his crew to anyone old or new to the world of orthotics.

Dennis Anco is amazing! I have been everywhere and tried many treatments. The orthotics he made…read morefor me have changed my life! The attention to detail is unreal. Seriously consider Dennis if you have foot pain or step issues.

I have had frequent experiences with multiple orthotists, None can compare with this one. Their…read morecustomer service is exceptional. They saw me at the Transitional Care unit I was in and then when I came home. Thet casted my foot and took all the measurements. They made certain what I wanted and needed. The final orthotic boot was exactly what I needed and wanted. I would highly recommend this company.