I have been going here for over 25 years. They did every maintenance on both of my Honda leases…read morefrom day one. Their prices are so unbelievably fair and the work the absolute best. Honorable people. Love Dick'e Service Station!!!! Their rent keeps going up but their prices haven't.

The saddest part about leaving New York was leaving my mechanic. The only 100% honest mechanic I…read morehave ever dealt with. I never question him. It is what he says. Now I have to find that in another state. Hard to leave your mechanic, your doctors and your barber. LOL

These people are terrific. They are unfailingly courteous, competent, fair, and honest. I feel…read morelucky to have them here in Oyster Bay.

I had a very disappointing and frankly shocking experience at Pine Hollow Auto Care…read more About a month ago I brought my diesel truck in for a basic oil change. I was surprised when the bill came to around $500, but since I'm new to New York and diesel services can be more expensive, I gave them the benefit of the doubt and paid it. When I left, the owner told me I could come back anytime for a quick New York State inspection since they had already "looked over the entire vehicle." So I returned this morning right when they opened at 8:00 AM for the inspection. Right away something felt off. The owner wasn't even sure whether his DMV inspection machine could handle a diesel vehicle, which made me question why I had been told to come back in the first place. He then checked my front window tint and showed me it measured around 23%. I understand that New York requires about 70% light transmission, and I explained that I had just purchased the truck in Colorado and recently moved here. He walked me out into the shop area and showed me the reading. I told him I didn't want to waste his time and that I could simply remove the tint. I started peeling it off the driver's side window and it came off easily in about a minute. When I moved to the passenger side and began removing that tint as well, the owner suddenly started screaming at me, accusing me of being "entitled" and yelling about how I had no right to do anything in his shop, despite the fact that he was the one who had just brought me into the shop area moments earlier. It was one of the most unnecessarily hostile and unprofessional interactions I've had since moving to New York. I was trying to save both of us time and make it possible for the inspection to proceed. For context, I'm not "entitled." I work extremely hard for everything I have, and my family and I are currently even living with my mother-in-law while getting established here. Being spoken to that way by a business owner was completely uncalled for. Between the extremely expensive oil change, the confusion about whether they could even inspect a diesel vehicle, and the aggressive way I was treated, I cannot recommend this shop. If you value respectful customer service and transparency, I would strongly suggest looking elsewhere.

I had a flat tire yet again - (what's up with all these screws and nails on New York City roads?!)…read more I called up Nor Cross Service Station and spoke to Abi (he's the manager on Sundays). Abi was friendly and encouraged me to bring the car in. Customer service is great, Abi provided an accurate wait time and explained the pros/cons of plugging the tire. Didn't try to upsell me with unnecessary services. Abi encouraged me to wait at the nearby Dunkin Donuts (attached to the Gulf gas station). Sarfitt was the mechanic that worked on the tire. He plugged the tire and swapped out the donut (spare tire, not the Dunkin doughnut) that I had on the car. He placed the donut tire back inside my car and I was on my way! The prices of some of the services are a bit higher than other shops in the area (for example, their tire rotation is $30 while other shops might charge $20 for a tire rotation). However, it's hard to beat their customer service - seems like there was constant foot traffic and people coming in and out for oil changes and annual motor vehicle inspections. I was talking to other customers and it seems like this car service shop has been around for about 30 years and it owned by a friendly, philanthropic guy named Mr. Singh. Thank you Abi and Sarfitt!

A fantastic and amazing service station. Manjit is very helpful. He's a professional and always a…read morepleasure to deal with. The location is a little bit busy, but it's nice to have a Dunkin next-door gas station. Manjit at Norcross has helped me with tires, oil, changes, inspections, and many services for several vehicle vehicles. He goes the extra mile and he's always helping me. If you're in the area, I need to get some work done for your car. I recommend Norcross. I'd give them a six out of five. A+ plus Superrrrrrr

New ownership in the last few years, and things have definitely changed. Great quality of work and…read morethey work fast. Those looking for happy and rainbows at a mechanic shop have no idea what they're talking about. This is a no bs place, the cost is competitive. I've been coming here for years, recently moved to Long Island but I'll still make the drive out here for any car needs. Highly recommend. Kevin has been helping us lately and he's great.

I'm going to be brutally honest about this review and if any authority figures from the motor…read morevehicle department or department of state, consumer affairs or the likes is reading this feel free to reach out to me for more details. Went in today 9.12.2022 for car inspection and set of 4 tires replacement. Spoke to a heavy set Asian man, around 5'10", In his fifties with a gold chain around his neck, dressed casually, not in mechanic uniform. From his overall demeanors one can fairly assume he's an owner/partner there. Was initially told it will take 1.50 hours to get everything done, no issues there and was let in (the car) in less than a few minutes. One of their staff mechanics started on the vehicle inspection process, and I proceeded to inquire about the tires from this same gentleman (heavy set guy) , herein in will be referred to as HSG, as he led the way to show me the availability of tires. Note this HSG person did not once go near my car as it was undergoing the inspection process. Long story short, I found the tires this man quoted to be overpriced and as I returned to the actual mechanic who's completed the inspection with a PASS and the new sticker already put in its proper place on the interior side of the windshield adjacent to the registration sticker... I told the mechanic the new tires are overpriced and THAT'S when the HSG freaked out and ordered the mechanic to take down the PASS inspection sticker, and get rid of it. The mechanic replied "it's already on the glass". Was told then by HSG I need to replace at least 2 tires. WHAT??? NOW, taken by surprised in this whole ordeal I needed a couple of seconds to realize this craziness is actually happening, so I told the HSG "you passed the vehicle with the sticker already on, you can't do that (reference to what gross negligence he and mechanic had committed should they proceed to take down the sticker). As soon as I stated that, HSG ALTERED his tone and his employee to "just forget it, let him go, forget the tires." WTF happened to this place??? This used to be a decent auto shop you can go to without feeling like going into a shady gangsters paradise like back in the 90s. About 3-4 years ago you can go into the shop and get greeted by decent respectable mechanics, nowadays if you stay long enough it's just a whole lot of cursing in various Chinese dialect, usually from the single biggest loudest guy in the shop. New partnership, new management whatever you want to call it, if this place keeps going the way it's going they WILL lose tons of repeating customers like myself who has been going there for the past 10+ years. "And if you don't know.... Now you know..."

Never once an issue and if anything is to be done, im always provided a quote and my confirmation…read morebefore any work is done. Lots of shady shops in NY trying to pull a fast one but never the issue here. I'm fairly knowledgeable about cars but just too lazy to do my own work.

Someone Is Entering In Erroneous Data! 2015 Chevy Traverse…read morefrom East Hills Chevrolet of Douglaston , of Little Neck, NY sells this car on MAY 6th, 2016 with odometer 21,170 miles. Owner takes it to Nor-Great Auto Repair for the first time A.) on DEC. 19, 2017 with 37,565 miles. And on B.) JUN 7, 2018 , C.) OCT. 17, 2018 , D.) DEC. 17, 2018 with 47,754 miles, E.) JUN. 4, 2019 with 52,655 miles, F.) DEC. 10, 2019 with 57,525 miles, G.) DEC. 21, 2020 with 66,650 miles . Now on SEPT 8, 2021 the Dealership itself services it at 80,249 miles. On OCT. 18, 2021 i become the next owner bringing the car to my New Jersey home. I get it serviced nearby in North Brunswick, NJ on JAN 24, 2022 with 86,701 miles. Now NEXT upcoming HERE is where Nor-Great Neck Repair Makes An Error! On MAY 1, 2022 they enter in that my car is getting an oil change. They don't put in the mileage. I get my Oil Change at the same previous North Brunswick, NJ Chevy dealership on MAY 23, 2022 with 90,796 miles. Through out the years Noted Above this Nor-Great Neck has been entering in NonExistent Repairs to my car!! On AUG 7th, 2024 i get my car repaired with 113,315 miles. AND HERE COMES Nor-Great Neck Garage AGAIN entering in my car data on APR 4, 2025 , but THIS TIME entering in a Fake Odometer Mileage of 55,960 !! As of MAY 12th, 2024 my odometer is 133,335 miles. PLEASE delete all those dates i reported to CarFax in which you never serviced my New Jersey vehicle.

I had read some negative reviews of this service, but I had an emergency. I had banged into…read moresomething and had damage to one of my tires and tire frames. One of the mechanics, Nick, was fabulous. I needed several parts and he got them all pretty quickly and fixed my car. He even dove it around the block several times to see if the wheel alignment was fine. As a matter of fact, he had heard a sound that I was hearing for months and never got it fixed. He knew what it was and fixed it without a charge We all know that mechanics are expensive and this was no different, but he was nice and pilot and knew what he was talking about and that's what I care about most

Gas station attendant damaged the fueling port door after tripping and ripped it off…read more Manager/Owner refuses reimbursement and claims it was already damaged. Then he offers to repair it for free with glue. If he's not responsible, why even offer to repair? Claims he's been in the business for 34 years and the way to fix this is to just glue it on. In reality, water ingress and the freeze thaw cycles during the winter will cause the panel to fall off again. The fact that he doesn't know this shows what kind of mechanic he really is and how meaningless those 34 years are as any mechanic worth their salt will know this. He was incapable of understanding why I was unwilling to take his "Free Repair". Refuses to pay to properly repair. Ended up filing directly with his insurance. I wouldn't bother going here ever. Doesn't even have the moral decency to accept that he made a mistake.

Absolutely best people to do business with. Been going to them for about a decade. They go above…read moreand beyond in every part of the process from front desk, to communication, service, pricing, and workmanship. Never overcharged, plus they have done many jobs for free, including towing, tightening loose parts, and diagnostics. Always get to work on my car the same day and never had to wait beyond a couple of days for updates or pickup. I always go to them for both the regular stuff (oil change, emissions, etc) as well as special work (engine tuning, cooler, body work, etc). Can't recommend them highly enough. It's a blessing to have them so close by.

I recently brought my car in to get a tire chang. When I got my car back 2 hours later all four of…read moremy rims had the paint scratched off as if they were sliding my rims across the floor. If I could add a picture I would

Shop was able to fit me in on a busy day for a quick inspection and were very nice to talk to…read moreduring the work that was being done. Tip- call ahead for availability and they will honor your call.

My Girlfriend has an SUV that has an alternator that was replaced less than a year ago by the…read moregarage down the street. I didn't care for their service for a number of reasons, although they seem to get only good reviews from locals. Maybe I'm surrounded by masochists and suckers. The alternator died on my birthday, taking the battery from the same garage with it. I tried not to let it ruin the day but it turned the event into a frustrating towing tour of garages in the queens area, a stay at a mirrored ceilinged room in a themed motor inn that became an obsession. (I have to get the room with the heart shaped hot tub pictured in the brochure and I will feel vindicated, the fool foolishly said in his darkened heart, unaware that apparently this room doesn't exist. And hasn't since 1996.) AAA roadside automated phone marathons kept things lively until we realized we had an alternator problem and the alternator had about a week left on the warranty. So my birthday became a catalyst that ended in a garage that I disliked and would never have gone back to, but it was going to be free work vs. the insane quotes some other garages were quoting. The AAA tow guy dropped off the busted down SUV for them to begin work on and they picked it up the following day. One week later and they've talked my girl into all new brakes and other brake related parts promising it's done you can pick it up tomorrow only to discover a new problem before it came time to pick it up. How can you miss that there's a broken axle when you're doing the brakes? How can an alternator covered under warranty become a 1600$ week long event? And when I went to pick up the car the guy tells me he did the alternator for free like it was a favor. It was under warranty and your shop installed it. Not to mention they wouldn't print up a copy of the brakes or new alternator warranty and the invoice for the brake work was all listed as having been done the same day I picked it up, but it had been a week. They closed on weekends. So we got a call Friday late afternoon saying they needed to do more work on it and then nothing. Closed Saturday. Closed Sunday. Tried to sell me on this broken back axle job but I wasn't having it. Just wanted to take it and go. So to make a longer story short and get to the reason I'm writing this in the first place, we had taken the SUV into another shop a year ago when the catalytic converter fell off. We thought it was bandits but bandits don't exist anymore. They've been replaced by morons who get together in one car with dealer plates and steal catalytic converters in Queens while people sleep. Whatever it was the garage we went to was Great Bear. I don't remember much about it but I can say that when we called today, the man we talked to, who was the owner was very helpful and told us to come down and he'd look at it for no charge and tell us what was up with the back axle and other problems we were being told was wrong with the car. So we went and they did as promised and didn't charge a dime and when they were done with it and brought it down off the lift, they told us there was nothing wrong with the back axle or anything else. Didn't try to sell us anything no pressure, and despite the fact that we weren't even at the location where the owner was, they still honored his promise, just honest guys who know the value of a man and keeping a man's word. They saved us close to a grand which is what we were quoted by this other garage to fix a problem that didn't exist. So I recommend Great Bear Auto & Body Shop 4701 Kissena Blvd Queens NY 11355 or any of their other shops. Thanks again.