Interesting that this pharmacy has such a high rating, and yet is so backwards. I would not know…read morewhere to start, but I will attempt now to describe just how many things a pharmacy can botch. I've almost lost count at this point. My family is now living in Great Neck, so we decided to use this pharmacy, only because it was the closest one to us. We figured it was a big name pharmacy, and so it would operate as such, and not as a dysfunctional mom-and-pop shop. Here's a simple chronology of our first interaction, where two of us needed prescriptions at the same time, This not only says a lot about this Great Neck site, but also about the chain in general. We first went to this Great Neck location to get a prescription filled. The doctor said she would call it in, but never did. We went to the pharmacy to pick it up, handed them the insurance card and ID, and they said that the doctor had never called it in. By that time, the weekend had started, and so we had to wait until the following Monday to have the doctor call it in, at which time we revisited the Great Neck location. Upon going to the Great Neck location the 2nd time, they said that they got the call, but were unable to fill it because we were new, and that we were not in the system. But they knew this already from the last time we were there, when we handed them the ID and insurance card! Why would they not enter it in then? So, despite the doctor calling it in that Monday, we had to wait a half hour while they filled the prescription. Meanwhile, during this second visit to the Great Neck location, I tried to fill a second prescription for myself. It was also called in by my doctor. They did not have it in stock (a non-ideal sign right there). They told me that they could order it for the following day, but I explained I would be the city the entire weekend, for which they said it wasn't a problem, and that could pick it up from any Rite Aid in the city and that the prescription was "in the system". Note that I also provided the script along with a $0 copay coupon. The following day, I called the nearest Rite Aid (2nd Ave near 34th St.). The IVR of the phone system at Rite Aid makes you press 3 (for pharmacy) twice, and has a bug in it. I verified this, and it applies to all locations. But, eventually, I did get through to the pharmacy at 2nd Ave. They too said that they didn't see the script in the system! As was promised to me by the pharmacy dept. in Great Neck. So they either lied, or were incredibly incompetent. The pharmacist at 2nd Ave was not helpful either. She said she didn't have it, and that I'd have to call around. I asked her if there was a way to check the inventory on the computer to see what other locations might have it, and she said this was not possible. I then started calling around to other locations, the next one being Grand Central. I waited in the IVR for about 15 minutes before I realized that the pharmacy dept. would never pick up. I then dialed in via another option, and told them about the phone issues I was experiencing. They patched me into the pharmacy dept finally, who said that they too didn't have the medication, but that 14th St. did. I asked he they knew, and she said "I can see it in the computer". So this means that the girl at 2nd Ave didn't even know how to use the computer. The only reason I gave Rite Aid 2 stars instead of 1 is that the pharmacist at 14th St (a male, with an accent, maybe Chinese) was very kind, made sure to explain all of the options to me, took his time with me, followed through, called back as promised, and had the prescription delivered to me quickly. One single helpful person in a tangle of nonsense. This pharmacy failed me miserably. I hope CVS is better.

I'm not sure what's going on here but aisles are always empty. I always wonder if they're closing…read more They never have bags to put your purchase in. Whoever Audrey is please don't reply with that automatic stuff I see you doing to everyone else's ratings. It doesn't show you care about customers. It's sad because back in my old neighborhood rite aid was perfect.

Nancy is consistently gracious and demonstrably hardworking. The pharmacist is exceptionally…read moreknowledgeable, professional, and--crucially--readily accessible. This is where an independent neighborhood pharmacy decisively outperforms large corporate chains: negligible wait times, direct communication, and an absence of the bureaucratic friction that defines places like CVS. Instead of navigating phone menus or standing in line, you receive prompt, informed service from people who clearly understand their profession. Supporting a local pharmacy like this one isn't merely a nicety--it's the more efficient choice, and it shows.

Family owned neighborhood drugstore with ample (free) parking in back. They offer surgical…read moresupplies- most affordable in the neighborhood. Knowledgeable, fast, friendly service with reasonable prices. If they don't have something they can order it for you.

great drug store very helpful. I like the staff and the products. I am glad that they are in town.read more

***BUYER BEWARE*** This pharmacy is a rip off! I went to…read morepick up a Prescription that had a 25$ copayment and they wanted to charge me $75.00 stating he isnt making enough money on drug reimbursements. He was rude nasty and told me he can charge anything he wants and to get the F out of his store

Been here a couple of times for vaccines. It's a really nice pharmacy. Very clean and lots of nice…read morethings on the shelves to look at. Lots of candles and diffusers and little gifts for kids. The employees I interacted with were all very friendly.

One of the workers there named Regina is really rude. She is absolutely the worst. All the…read morecustomers avoid her servicing them because she has a very nasty attitude and yells at them.

CVS pharmacy in Roslyn Heights, what can I really say that has not been said before about this…read moreridiculous Soup line service wait and they close right smack of the middle of the day to take lunch for only half an hour which doesn't make any sense for the employees or the customers, But somebody please reorganize the store move the pharmacy to the front since you don't have cashiers anymore and everything is self check out in the store. People only really come in there to get their medication. They're not really there Shop for anything else everything is bought on Amazon these days The lines are ridiculous at the pharmacy that should not be the case. People just want to get their medication and go home the wait is ridiculous. Two stars because the store is clean for the most part and they have a lot of inventory and it is my neighborhood Cvs, but they could do better !

This pharmacy sucks and we won't be using them again. First received a text that the rx was ready,…read morethen arrived and had to wait over 30 minutes. Then get home and find out the pharmacist gave the wrong amount of medication and it won't even be enough! Disgusting and incompetent.

Rite aid is a total waste of time. This is what the shelves look like. I was able to get 0 out of 4…read morethings I needed.

Refilled a prescription online... Recording said it would be ready by 10... Stop there at 12:30…read morewasn't done... Was told to come back or wait 15 minutes... When I replied I can't wait and that the recording told me 10 o'clock... They said that's not always correct... And said they couldn't cut in front of other people... Just plain rude not helping a customer in need FYI.....Manager did note help

Incompetent customer service. Incompetent time management. Always…read more Their appointment times mean nothing at all. No communication with customers waiting for vaccinations when the wait will be an hour past appointment time...with no one waiting ahead of you! And the pharmacist is dismissive, too good for you, and way too busy to bother with mere patients. Other staff are fine, but complain about the slow computer system when trying to help you. Best solution: use a different pharmacy.

Pharmacy is the worst here kept getting text about my one time only medicine need to refill I never…read morereply refill and a few days later they attempt to call my doctor to refill my prescription WITHOUT my approval was never notified that they will call my doctor to refill it pretty sure it's an insurance fraud I call them to let them know they shouldn't be refilling my prescription without my approval let alone call my doctor to request more refill without my approval and the guy said we can do whatever we want and hung up on me yeah time to change pharmacy that won't scam my insurance

Miscounted my prescription drugs. They were a schedule 4 drug. Pretty sure someone stole my pills…read moreon their end.

Simply the best Pharmacy around. Always treat us like family, and are always warm and friendly…read more Much love - JGD.

Store has improved a lot but poor experience. Wanted a specific razor blade. Clerk said out of…read morestock, come on a few days. So I went back 6 days later. No luck. Idiotic. This couldn't happen in Singapore! Fortunately another CVS had the blades. Understand stores only get restocked weekly. Ridiculous. One store could ask another to send supplies in the interim.

I am appalled by the way I was treated at this CVS, I was hoping to walk in and ask an employee to…read moredirect me to the direction of the hair care aisle, sadly that is not what happened. I came and I asked one of the workers there ( Zack ) if he could point me to the direction of the hair care section, he reluctantly helped me and rushed me when I would ask questions about certain products. It was my first time and my last time going here because of Zack, he was rude and impolite, cvs pretty much hires anybody, they really need to get there priorities straight when it comes to hire employees with good customer service. Cvs really needs to rethink their hiring choices / hiring process.