What amazing customer service! I called for a ride to the nearest store. The woman on the phone…read moresaid instead of her charging me more for the ride to/from that she would deliver for $12 and the price of what we needed from the store.

Jeanette and Lee are extremely competent, professional, and friendly to work with and provided…read moredoor-to-door service at midnight one way and 3:30 AM. Heading back to Traverse City. Do not hesitate to hire this company.

Unfortunately, I had a terrible experience with this company. Jeannete seemed very nice on the…read morephone when I called to schedule a ride from Traverse City to Boyne for a wedding. I called her again 3 days before the trip to re-confirm the details which she did. When we arrived at the airport for a ride, she said she didn't have me on her schedule. She offered to come get us, but she was an hour and a half away - leaving us stranded at the airport looking for another ride. A few days later, I reluctantly called her to confirm our ride back to Traverse City, which we had scheduled for between 10-11am. She seemed to not remember me from stranding me 3 days prior. She said she would come get me at 8am instead of our agreed upon time. When I told her that wouldn't work and that I would book with a different company she became upset. I told her I would probably have to book a back-up ride if I booked with her anyways since she was so unorganized and had already left us stranded once. Another guest at the wedding told me she cancelled on him too and sent him a nasty text message. No way this is a legit business that has insurance. Pay any price to use a different company!

The drivers were excellent but not who I talked to on the phone to book the rides. She is in…read moreCheboygan county. I called today, 7/3/23 at around 10:20 am to book a ride from Cheboygan to Petoskey for 7/5. She doesn't sound like she's willing to help at all. She transferred me to a non working number, too bad I wasn't able to get her name, but she books rides in Cheboygan. This is not the first time that she's been rude to me. I've always been respectful when I call this company. they are a big help to people like me who can't drive plus their fares are reasonable. I hope they can do something about it because this is not a good representation of Straits Regional Ride.

Tim responded quickly. Stayed in communication up to the time of late airport pickup. Ride clean…read moreand neat. Helped with our baggage. Sent pic so we would know who to look for

Tim is rock-solid dependable, always pleasant and driving a safe, clean and comfortable large SUV…read more He is always our go-to for rides between Suttons Bay and Traverse City!

I had a wonderful experience with Driverseat Sault Ste Marie. I booked my rides via email. My…read moreplans changed a few times, however Driverseat was very accommodating. I was picked up at the Sault Ontario airport and take across the River to Soo Michigan without any issues. The day I headed back to Sault, Ontario they let me know a few hours before pickup they would be running late and compisated with a partial credit. Got me back across to Sault, Ontario without issue. The drivers are very friendly and plesent. They put me at ease, especially with having to go through customs. As someone that doesn't drive, it is a a comfort to know that there is a service like this available and that they will drive customers to places like over to Soo, Michigan St. Joseph Island, Bruce Mines, Goulais River, St Ignace, etc. I will definitely use this service again and recommend them to friends and family.

Used Driverseat while in Sault Ste. Marie for business. Booking through the app was easy and fast…read more Driver was very professional.

They picked me up and it was clean and cheerful. I was very happy with the service. They helped me…read moreto get a ride to boyne mountain and back to the airport.

The owner is the rudest woman I have ever delt with. We had to push back our ride time twice…read morebecause of traffic and construction issues in getting to our hotel ( and we had 6 girls in one room to get ready in a flash once we did make it there ). They ended up charging me for all the extra time and when I called to ask what the charges were, it was services charges and agreed to waive them said that was not told to me up front when I asked about pricing. I was told to get the refund the next day. Did not receive it so I emailed and was told " you need to be patient" in a clearly rude email. When I gave it another two weeks and called, i got reemed out on the phone an told we were " nightmare" clients because we had to push back the time. I'm sorry but the attitude of this women is the reason I'm writing this review. I dont have time but I made time to put this on here. She basically went on and on about how they are so busy and dont have time for small issues like this. The driver Milan added no extra and had zero to offer. she also fell asleep in the car when we were at one of the vinyards. They got their way over priced money and we will never use them again. Dont waste your time. There are other great ride options where you dont have to deal with the shitty owners who talk to you this way!

There are only 2 ferry companies that go to the island (and 2 ports). This is the bigger and more…read morepopular one. They have their operation down to a science which is exactly what one looks for. Their setup is literally right at the end of the main drag in Mackinaw City which is super convenient. They also run shuttles to the local hotels and tk their giant free parking lot at the far end of the drag.

Shepler's Mackinac Island Ferry June 2026…read more With friends from Albion and Grand Rapids, the four of us were heading from Mackinaw City to Mackinac Island earlier this summer. Parking was smooth - we would be on the island for three days and could leave the SUV in an adjacent parking lot. Short line to the ticket booth, and seamless booking for our ferry, which would leave in about an hour. Time enough for us to cross the parking lot (standard overnight parking - $25 per night; premium dock lot parking - $50/75 per night) and have a light lunch of fries and onion rings at The Dixie Saloon, accompanied by a Kentucky Mule. The ferry was very well organized, from the ticketing to the lining up. The only downside was ferry staff required the 80 or so passengers who were not a part of a local tour group leave the protection of the covered queue: the unfortunates in the line (including my group) had to wait in the cold wind and rain for more than 20 minutes while a ferry boarded the fortunate (in the special tour group) in comfort, sans wind or rain. (Adult basic round trip $39) Once aboard, the trip went great. This is not a slow boat - we were tooling right along for the 20 or so minutes it took to get from the City to the Island. Given the raw weather outside it was great to shelter in the covered seating below the outside seating. Shepler's crew also did their best to help with our luggage: they gathered our stuff when we purchased our tickets, so we were free to wander around Mackinaw City until it was time to board. (Tipping is appropriate.) Offloading was a bit trickier, as we sought to have the luggage gathered by the horse-drawn taxis that would take us to our condo on the island. Took a while but ultimately Shepler's crew got our bags and transferred them to a taxi. Great service, good coordination, slight bumps making us wait in the rain so that the privileged few could board their own ferry ahead of us, but altogether a great experience.

We took the Arnold ferry over to Mackinac Island and had a wonderful experience from start to…read morefinish. The staff at the dock were friendly, efficient, and super helpful with getting our bags loaded safely. An incredible experience from start to finish, Arnold's Famous Boat Tour to Mackinac Island is an absolute must-do! The entire trip was wonderful, but the staff truly made it unforgettable. Kay provided especially exceptional service and took amazing care of me and my sister allowing us to board early. Throughout the tour, Halle offered spectacular information that made the beautiful views even more meaningful. Between the smooth ride, stunning scenery, and top-tier team, this tour comes highly recommended!

We have been waiting for over 1/2 hour in the hot sun. The ferry has been here for 35 minutes. No…read moreexplanation, other ferries coming and going. NOT HAPPY! This was supposed to be the 5:30 ferry from Mackinac to St. Ignace. It is now 5:53. NOT acceptable!! Shepller's next time for certain!

I'm not sure of the experience that the gentleman had reported about incurring about $500 worth of…read moreextra costs because of what he stated was Mackinaw Shuttles unwillingness to come get him and that their one driver had gone home for the day. I know every story has 2 sides, but I find it odd in his opening remarks, he admitted to missing the ferry boat to the mainland that he was required to be on in order to be on time for the Shuttle to bring him back to the Pellston Airport. If you were late, it was your fault. Mackinaw shuttle has consistently bent over backwards to get my son to and from Mackinaw City for 2 summers so he could get to and from work when we were unable to take him. Mackinaw Shuttle is a great family owned business that I have dealt with for years, and I will continue to do so without reservation. I would highly recommend them for your travel needs and any event you need transportation for in Northern Michigan. I would definitely not let one persons admitted tardiness sway your opinion to the negative.

Attended a wedding at Black Lake this weekend and Mackinaw Shuttle was booked to move around the…read moreguests. The bus was prompt and well maintained and our driver, Bill, was a true professional. He was extremely friendly and welcoming and did a great job. I would recommend this company to anyone! Thanks Bill!