Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I had an issue with my Ace Rewards. A big issue. After repeated attempts for resolution, I finally…read morereached Aaron. It shouldn't have taken so long to get fixed but it did... and then some. In less than 24 hours, the issue was resolved and resolved far greater than my expectation. Customer service went above and beyond and those words, sadly, are rarely used these days. I've been going to this store, regularly, for decades. I am guessing that most items are less expensive elsewhere but I'm paying for stellar customer service and that's worth it. UPDATE after reading post from Great Lakes. I think you missed the point. I'm super happy with the result. Second Update: in addition to Aaron I've had great interactions with Kyle and several staff.

Honestly, I would die for the workers at this ACE hardware. I'm a single gal and always cooking up…read moresome DIY trouble. Everyone is beyond helpful, understanding and knowledgeable. I've had to get my house rekey'd, paint reordered, dad's gifts alll from ACE. It's seriously the best neighborhood hardware store!

Really nice and helpful staff here, even when busy. Just one…read morerequest, though. Please ask your staff to take their smoke breaks somewhere else instead of right outside of your entrance.

I never write reviews and I'm pretty critical, but this place is legit amazing. No exaggerations…read morehere... -100% of the staff is super nice, they all know their stuff, genuinely want to help. Christian values and it shows! -They expanded (huge) and sell everything you need including the big stuff like lumber (not just some little hardware store). I almost never need to go to a big box store. -In all my years going there, I only had one issue with a product - they could have told me to deal with the manufacturer myself, but instead just handled it for me. - Old school service. No joke. Try them out...you'll see.

Their ok. I still go there from Time to time…read more I wouldn't expect any deals or veterans dicounts on appliances or equipment.

A sign at the front door states " please help us stay open by wearing a mask"…read more The hypocrisy is disappointing due to several Employees working on the floor without masks. I won't be back.

I love going to this place, last week i needed bird food so I decided to go to ace. When walking in…read morethere I was helped immediately, they walked me to the bird food and they had a nice selection to pick from. I decided to look around and well looking I noticed the staff where fun to be around. they are very knowledgable and even the young staff seem to mostly know what there are talking about. well at the checkout the young man working was hilarious and made me leave with a smile. its a little more expensive, but i think you pay for the great customer service. I will be back and expect the same smile i was given this first time I went.

Ordered a dishwasher through this store with installation. The original installers didn't hook up…read morethe drain pipe correctly so it flooded below the dishwasher and down to my basement. I had to wait a week for a new crew to come out who took 2 seconds to tell me the issue and I'd have to get a new dishwasher installed and I'd get a call soon to schedule it. After a couple days without a call, I called the installer who said I was already scheduled for a day I wasn't available so it needed to be rescheduled again for an even later date. I was never given a presumptive time window for the (hopefully) final fix and when I called the store, they were unable to tell me my schedule window

Worst store, worst location. I bought a fridge and had a host of problems. They didn't need the…read morewater line so I went to return it for $19.06. I had opened a Home Depot card to buy the fridge, but I already paid it off. I kindly asked if I could just get cash back, as it was under $20 and I would never use that card again. They refused. I asked to speak to a manager. The manager refused. I asked to speak to the GM, they wouldn't give me the number. But they said they would give him mine and I would be contacted. I was never contacted. They then took my water line and said they automatically returned it, but refused to give me my money. They basically stole from me. I said I never said that was okay. I just want the $19.06 they stole from me.

When I was in town I was helping my daughter do some repairs around the house. This became my…read morego-to place for needed supplies and tools. I found the staff to be friendly, the store well laid-out and stocked, and the prices reasonable. Over 3 trips there they had what I needed each time. And maybe I am just used to trying to park in San Francisco, but having a large parking lot in the back is a big plus to me.

This is the best little hardware store! Somehow they always have what I am looking for, and their…read morecustomer service there is SPOT ON! They are always willing to help you with what you are looking for, and they greet you as soon as you walk in the door. They are also a hub for UPS packages, which is really nice if you miss your package or are worried about packages getting stolen off of your porch. They also do RENTALS! Their rentals are relatively inexpensive and super convenient if you need to use something that you dont own. They also do repairs and tune-ups! You can take in your chainsaw, your lawnmower, whatever, and they will either fix it for you or tell you where you can take it if for whatever reason they cannot do it there. I love this place, and highly recommend it over big box hardware stores!

Great place to find tools and great customer service! Prices are reasonable also! Glad to have a…read morehardware store close by!

Organized and helpful. Lots of everything and lots of hard to find thing too. Recommend highlyread more

If you are looking for a hardware store with helpful and knowledgeable people...this is your store.read more

I feel so feel so grateful to have worked with Katie at Modern Hardware to help order all of the…read morehardware I needed for our home's front door. We had a number of pieces to order and wanted to ensure consistency with the 100 year old esthetics of our home. Katie was so great from start to finish helping me to efficiently purchase the necessary items and I'm so happy with the results! Definitely wish I had gone to Modern Hardware straight away, as opposed to Rejuvination!