First, a warning... Do NOT rely on this place to provide the proper care for your friends/pets…read more. You've been warned.. So when you're trying to get an appointment for a sick or injured pet, you'll end up going to a different veterinarian. The ppl at the front desk are rude, and a few are very incompetent. Also, this has become Best Friends reputation around town. Not just me.. Even other vets are talking about "the change" at best friends. I can only hope this warning saves you from dealing with this place. Now, the history.. I started going to DR Norton while he was still dating his assistant (now wife) prior to 2013. At that time, they were expensive, but the care IMO was worth the extra money. (You get what you pay for) This was while they were located by the refinery/that side of town. Then, they moved to their current location.. It slowly became more difficult to get seen, and Dr Norton was always busy.. Over time, it was clear it's all about $.. Schedule as many patients and push them through as fast as possible.. I still decided to go there, as I figured they'd get things figured out eventually.. Fast forward to now... "Best friends" is now owned by a private equity group. While it's common that the previous owner/vet stays on staff, (Norton) he no longer has a vested interest in the business's success. It's a job.. To the private equity group that now owns Best Friends, it's a money machine. They don't care about your pet, only how much money can be sucked from ppls wallets. That said, I'm certain theres a few good ppl and veterinarians that are/have worked there.. They seem to go through veterinarians pretty fast though.. Usually someone different at every appointment. So I would be interested in talking to one thats cycled through to get the behind the scenes scoop on why the clinic turned into a failure. (By care standards) they probably make plenty of $ now. So, a success to the private equity group who gets it. Maybe? If you choose to ignore my warnings, read the other reviews. Plenty out there.. I'm just trying to save you the stress and your pet the discomfort. If you still choose them, give it time.. You'll see i was right and have your own regrets.

Dr Norton is an excellent vet but the service sucks and one of my dogs that i took in recently. Her…read morename was Simba. They lost her record didn't have any records for her at all and she saw Dr Norton a couple times. This is absolutely crazy ever since they became a corporation. Their service has went downhill. I've been a patient of theirs for years always been able to make payments always paid my bill on timenow since it's a corporation they don't allow payments. I'm I'm very saddened. Maybe this is the way things are going to be. I am currently looking for a new vet.

If i could give negative stars, i would. The people at this clinic have ZERO concern for anything…read morebesides their fees, which are INSANE!! I was left on hold for so long that their system disconnected me 3 separate times. They would not give a straight answer as to if my pet even needed to be seen or could be observed at home. It seemed very shady and their demeanor overall was as cold as ice! Avoid this vet!

Please, please, please, take your pets literally anywhere else if you love them and value your…read moresanity. This place has gone so far downhill, it makes me sick. I had to have my senior cat put down, and they were so cold and uncaring over the phone. The lady only wanted to talk about payment options before I could even schedule an appointment. You'd figure that's something you would handle after the fact. He was my best friend and he deserved so much better. Eight months later, my dog had a medical emergency in the middle of the night, so I called on the drive over to let them know I was coming as they're the only emergency vet in town. They confirmed someone was available to help. Yet when I got there, I stood outside ringing their doorbell for almost 20 minutes as my dog died in my arms. It broke my heart and I'll never forget that moment. Of course, they still charged me the $300 emergency fee on top of everything else. The prices are outrageous and the workers I've dealt with are uncaring. I understand that it's a business, but it's very apparent that making money off of you is their only priority. Please trust these reviews and explore literally every other option before you consider coming here.

After initially reaching out due to concerns about my pet's well-being, my worries, unfortunately;…read morewere largely brushed aside by the staff. Despite expressing these genuine concerns, the explanations provided felt very dismissive, and I was left with the impression that my observations about my pet's condition was not taken seriously. Adding to my disappointment was the unexpected bill for urgent care I received. I had asked for the soonest appointment availability, and after being told a same day slot had opened up after somebody had canceled their appointment, I proceeded with bringing my pet in. To my surprise, I was later charged with an urgent care fee, which was never discussed or agreed upon prior to the visit. This unexpected charge felt unfair, especially given the circumstances of how the appointment came to be. While I understand that veterinary practices can be busy, the lack of empathy and communication has led me to reconsider my choice of veterinary care. Unfortunately, I cannot confidently recommend their services to others.

Dr. Sims has been my go to Vet for five years now and even though I live in Helena, she is worth a…read moredrive. She has always been upfront and honest with me, I am so glad that she is only in Great Falls. My only wish is that she moved to Helena. The picture showing is millie with her son. red, that doctor Sims docked, vaccinated and took care of. I wouldn't trust my dogs with anyone else.

He was amazing!! I lived in Orange County CA and after not so great vets and prices my dog was…read morewithout a vet for a while.I recently move to MT and got a cat unexpectedly. We needed to get her spayed. He was quick on responding and availability ( in the same week) not to mention very reasonable price especially for a mobile vet!! I do have a special kitty with nerve damage In the back legs.He made sure she was well taken care of and safe, then he checked out my dog and gave him his shots.I really appreciate the time he took for both pets, also not pushing tests or what ifs. I'm happy to have found a vet who is confident and knowledgeable on my four legged family members.

I can't tell you how much I appreciate Dr Keller, he came to our house and helped our Winston cross…read moreover the rainbow bridge here at home with his family.

We have always taken are fur babes here. The whole staff is kind and caring. In a time when…read moreeverything is super expensive, like going the doctor or the vet, Skyline tries really hard to make your visit affordable. I can't say enough positive things about the great folks at Skyline Veterinary. They get it.

Marj and I have taken our dogs to Skyline for almost 20 years. The staff and the Vet Docs treated…read moreour pups like they were their own. It will be hard to find a new Vet in this new town near as good.

Friendly and fast working staff. I brought my 11 weeks puppy here and they helped me. I made…read moreanother appointment for the vaccination. Edited: Now my puppy is 12 weeks 4 days and we did the second shot of vaccination in this Vet Clinic. They gave us the free puppy food sample, it is so good. Super friendly and positive staff. *I would really recommend this clinic.

From the owner: Small Animal and Equine Hospital and Clinic Wellness Exams,…read moreVaccinations, Diagnostics, Equine Reproduction, Surgery Facilities, Laboratory Diagnostics, Lameness, Prepurchase Exams, Portable Digital XRay

Cannot stress how pleased I am with Two Rivers Pet Hospital!!!! It is so hard to find a Vet who is…read moretrusting and takes initiative in their patients and customers and I finally found the place. Ive had so many rough experiences with veterinarian offices in the past, so i've staggered cautiously and carefully. Two Rivers eases all my trust issues - They take the time to explain everything to you, and I mean the TIME. In the past with other clinics- i've left visits super confused almost like I didn't absorb any of the information. Here, they go over options, talk over multiple scenarios and sources. Doctors here are super knowledgeable and resourceful and really nice and respectful! Nurses are gentle and patient, i'm just so pleased. Costs are super efficient as well as procedures. We have about 4 barn cats, 2 dogs and we were coming here almost every other week in October / November because either one had ear mites or the next cut their dew claw (doc saved me a 400$ dollar bill just sticking it up that afternoon w / o anesthesia cause my pup was willing) ... No matter what it was, they took care of it ASAP & w TLC. We love that!!!! Thank you Two Rivers for everything! We love you

I had a terrible experience with Dr Petersen at Two Rivers. Do not go there. It is a long story,…read morebut in short, I inherited my mom's 12 year old dog and took him in for a check up. Dr Petersen told me he had a heart murmur with only 1-3 months to live and to bring him back in January and he would put him down. I was devastated. Her dog became ill in early January so I thought "this is it" and took him in. Dr Petersen said "If you get the flu do you get out a gun and put it to your head?" "Death is permanent". He then wanted to run a bunch of diagnostics as to why the dog was ill. I declined the diagnostics and left in tears. HE told me to bring him in. I did not want to put him down! I called later to schedule my other dog and they told me I am no longer able to do any pet care there. I was shocked! Embarrassed! They totally judged me - and are out of line. Dr Petersen was heartless and rude. My mom's dog passed away last night from congestive heart failure with the kind support from Big Sky Animal Medical Center. GO THERE!

the worst customer service ive ever experienced!! the lady who answered the phone was rude and…read moreyelling at me over my questions and ive never in my life had to deal with someone like that over simple questions!! i will never deal with them again

When I brought my 9 year old Cocker Spaniel "Coco" to K-Heart vet, I explained that recently a fox…read morehad been in our yard killing chickens. That fox was covered in mange. So, when Coco began scratching, losing hair, and developing dark crusty spots by her ear, I suspected she had caught mange from the fox. Dr. Manzer evaluated my dog and didn't think it was mange. She did a skin scrape from one spot on Coco's ear, but explained that there were other possibilities for Coco's symptoms and because Coco is geriatric, Dr. Manzer wanted to do blood work to rule out other issues. When the results were in from Coco's blood work, Dr. Manzer called me in the evening after studying, what she said was a very difficult case. There was indication that something was wrong with Coco's kidneys, but Dr. Manzer couldn't identify anything specific. She recommended changing her diet, suggesting that Coco might be allergic to what we had been feeding her. My heart broke, thinking that Coco had some strange health problem. What I assumed was mange, Dr. Manzer suggested was far worse. She told me to call back if I wanted to give Coco medication which would ease the itching. We let Coco back in the house, now that we weren't afraid to touch her. We changed her diet and started treating her like the old dog she suddenly appeared to be. But, as her symptoms worsened, she began losing hair in remarkable quantities. She had no appetite and was losing weight. I started reading about kidney problems and diseases associated with dogs, but nothing made sense. A couple weeks later, we decided to get a second opinion and brought Coco to Best Friends Animal Hospital, where they did multiple skin scrapes only to discover Sarcoptic Mange. However, because of the excessive scratching, Coco now had a secondary skin infection too. What was worse, they explained Sarcoptic Mange is transmittable to humans and because I am 8 months pregnant and have other small children, they recommended discussing it with our doctors. Plus, our entire house needed to be sterilized. Best Friends Animal Hospital explained that the Sarcoptic Mange Mite is often difficult to find. Which is why Dr. Manzer didn't discover it with only one scraping. However, Best Friends said that when a dog has all the symptoms of mange, even if they don't find the mite, which has a very low percentage rate of being discovered, since it is deep in the skin, they treat the dog for mange based on the symptoms. It was shortly after visiting Best Friends, that my family began developing bumps and itching everywhere. We are all suffering because of the ineptitude of Dr. Manzer. She spent plenty of time reading about the oddities in Coco's blood work, looking for a needle in a hay stack, while ignoring the obvious. I trusted her. Certainly, I don't think she was malevolent. She obviously really didn't know what was wrong with my dog. She probably won't know what is wrong with yours either. Even if you tell her.

I would give them no stars if I could…read more Our second visit to the GF store was a huge disappointment. We booked a different groomer this time, and right away she refused to groom my 50 lb shepherd mix--first because of shedding (which is exactly why we made the appointment), then claiming my 11-year-old dog was "too old." When I asked for a better explanation, the manager backed her up instead of addressing the issue. Meanwhile, my dachshund had already been taken back. When I picked her up--after paying a high price--it didn't look like she'd been properly bathed. She still had visible dander, smelled like she'd just been sprayed, and her feet weren't cleaned. It's hard to believe she received the full service. Before leaving, I saw my shepherd mix in the grooming area, calmly being combed on the table. Later, the manager told me she was "too difficult" and wouldn't allow grooming--even though she hadn't even been bathed. That didn't match what I witnessed. Between the poor service, lack of honesty, and overall treatment, I won't be returning. I'll be taking this complaint to upper management. I wouldn't trust this store or that groomer with my dogs.

We are visiting in the area and our dog needed a grooming. Even though there are several negative…read morereviews here, I have to say our interactions were all positive. We made the initial appointment and when I arrived, I realized I had brought the old rabies verification. Since it was Sunday and I couldn't call the vet, we rescheduled for a Tuesday. On the return visit we were so pleased with our interactions with the groomers. They did a great job with the service and took time to talk to us before and after. We purchased some items from the store and the cashier was efficient and helpful. So give them a chance!