Had a great experience with Mike and Ethan. Very informative throughout the entire process - you…read morecan tell they both are experienced and take pride in what they do. They believe in their product and take time to educate you on the investment that you are purchasing. I am so glad that we selected Ohio Valley Pure Water for our water softener and home filtration. We had a great experience and have noticed a huge difference in our water quality after installation. Really appreciate the friendly, professional service and look forward to doing future maintenance and possible RO service with them in the future.

This was a bad investment on my part. They over filtered my home. their prices are so OVERPRICED…read more warning

Very friendly service and super helpful. The gentleman that helped me (possibly the owner?) helped…read moreme carry all the water to my car without me even asking! Chivalry isn't dead here! Are you getting that at Home Depot? I think not. They look at you like a hindrance when you ask to exchange the jugs. We'll definitely be back.

From the owner: Water Treatment…read more Products: Water Softener Bottled Water Drinking Water Systems Pool and Spa Chemicals Services: Water Softener Service Water and Salt Delivery Pool and Spa Chemical Delivery Brands: Clack Location Facts: Corner of Stone and Harrison

I purchased a water softener at Home Depot and it was defective. Called Royal and less than 24…read morehours later they were here to repair it. Perry the owner did the work and had it repaired quickly. Very courteous and professional. Perry is a Veteran and I support our veterans when I can. Please support a Vet. I will definitely recommend Royal to friends and family. We are customers for life.

Perry and his partner visited my home to do a sales pitch. The plugged in their demonstration…read moreequipment which promptly the outlet! They plugged it into another outlet and that one stopped working as well! We had to call an electrician to replace the outlets. Perry offered $250 off a water softener or a check to cover the cost. The electrician only cost $123, so I submitted the paid invoice to Perry for reimbursement of just $123. He now refuses to reimburse me for the damage he caused!!! Perry is a liar, has deceptive business practices, and YOU SHOULD NOT LET HIM IN YOUR HOUSE! HE WILL DAMAGE YOUR HOME AND REFUSE TO FIX IT!

Smashed glass LEFT EVERYWHERE. This is unacceptable. 6142 Centre Park Dr. has left multiple…read moreshattered glass bottles of the large variety on the street where people AND DOGS walk near daily. They just left them there with the brand name plain to see. CLEAN UP AFTER YOURSELVES YOU ARE GROWN. Fix it before all that shattered glass becomes return to sender.

Absolutely terrible! Lied to me in Costco to get me to sign up, and it's been nothing but botched…read moredeliveries bad billing and headaches for the past 9 months. They make it very difficult to cancel. RUN RUN RUN. Note: minutes after posting the above review I got a response from Mike at Crystal. "Would like to try to fix this. Please give me your contact info". I did, and have heard nothing. Am I surprised? Not a bit. Not. A. Bit.

Cory and his team are all wonderful. Scheduling service is a breeze, and they even send reminders…read moreout for our yearly reverse osmosis filter changes. Salt delivery is quick and efficient, and for us, so worth the money to have them do it. I highly recommend Tri-State for your water softening needs!

Had a sprinkler company when we bought our house. When they were bought out the service went down…read more Found Tri-State and they have been wonderful. Proactive, communication is great and haven't had to call to set up an appt as they do it timely. Have had two great service techs out and both outstanding. Luke today spoke to me so I could understand and made suggestions without spending a lot of money and using a lot of water. I may be a bit of a nature girl. May be using one of their other services for lighting next year

Flooded our kitchen of our new home, and though their insurance paid out the claim of less than 50%…read moreof the 47k of quoted damages, Rob made sure to tell us that as soon as we settled he would take care of our issues. Once we settled, we've asked for them to take their equipment back and refund our money. Rob refuses and bounced back and forth on what the issue was first it was a defect, then it was a loose connection (which was false) and then it was our plumbing. He continually referenced the settlement amount like that was supposed to reimburse us for the system that is now useless. He knew and did not disclose that no refund would be provided once we settled. Now we have a 2000.00 system that we don't trust, can't and won't use. I would not recommend this company. They can't keep a story straight and don't uphold promises. It's a scam and that's a shame we were really excited about this.

We purchasrd this system 4 years ago. We had no issue regarding it until now. Our less than a year…read moreold water heater filled up with sediment. And we have Rainsoft. There was so much filled up in there our showers were hard water showers. Because of all of this, we had a service guy out. He said that our service was working. And it isnt like it used to. Fed my husband a line and charged 122 and left. Im am filled with so much frustration and anger. I just cant...so in my opinion. Rainsoft is good for drinking water. And as a water softener crap.

We have been receiving 5 gallon jugs of distilled water for a few years. I put a new jug into the…read moredistribution machine yesterday. This morning - Friday- I was getting a glass of water and found a dead fish in the jug. They won't come until Monday...and we had to fuss about getting a new distribution machine. They will not guarantee a time. The customer svc rep did not believe the fish existed.

Absolute nightmare!…read more Ive been paying for service for over a year. The device hasn't worked this whole time- I have called monthly to request service, every time they tell me it's working and it isn't. Finally they fixed it (the one person with actual training and skills) and it broke again shortly after. I have yet to actually enjoy soft water since I started paying for the program. They offered to wave my fee for the next 4 months, BUT INSTEAD they CHARGED me for 4 months EXTRA by mistake!!! All I got was a "woopsie, that person is on vacation" That was 20 DAYS AGO- still has not been refunded for the inappropriate charge. I leave voicemails every day. Every day they say they will contact me back that day and they do not. This is awful. ITS STILL NOT WORKING! I DEFINETLY DONT FEEL GOOD ABOUT THIS.