Prompt service, friendly, and clean. I just had a trim and little layering. It was done ok.

I am writing this because I refuse to stay quiet about the blatant disrespect and discrimination I experienced at Great Clips in Poway, California. On September 8 at around 1730, I walked in and politely asked if they accepted walk-ins. They said yes. I then asked if they charged for blowouts, and they confirmed they did. I told them honestly and upfront that I had some hair spray in my hair, that there would be a little residue, and that they were welcome to shampoo my hair first if needed. I was transparent, respectful, and clear. When I sat down, the stylist (a white woman) removed my hat and hair tie, and from that moment her behavior became completely unprofessional and degrading. Every time she touched my hair, she made rude faces of disgust as if my hair were dirty or contaminated. She then asked me what spray I was using I told her it was just a cheap Walmart spray. Instead of simply proceeding like a professional, she acted as if I had lice, and even told her coworker to come check my head. Let me be clear: I told them from the beginning what was in my hair. It was product residue, not lice. I am a grown adult, and a teacher. I know the difference between hairspray residue and an actual medical concern. The humiliation didn't end there. When I got up, took off the apron, and said I was not going to tolerate this, I left in tears and in anger. I later had a friend go back in to tell them how unacceptable their treatment was. My friend specifically told them: "She's a paramedic and a teacher she's clean, she knows what she's talking about, and she doesn't have lice." Even after being told that, the staff still doubled down and shrugged it off with, "Oh, people have lice." Manager had already left! That made it worse. They had been told by someone advocating for me that I was a medical professional and educator who had already explained the residue in my hair. They chose to ignore the truth and instead stand by their disrespect, stereotyping, and humiliation. That shows me it wasn't about "health precautions" it was about judgment, bias, and discrimination. I cannot ignore the racial undertones of this incident. I am Mexican. This salon is in a predominantly white area. I can promise you that if I were white, dressed differently, or "looked the part," I would not have been treated with such disgust, suspicion, and stereotyping. Instead, I was judged, disrespected, and humiliated in front of others as if my ethnicity, appearance, or choice of hair spray somehow made me dirty. That is discrimination, plain and simple. I will not stay quiet. This experience was not only offensive, but it was also traumatizing. No customer should ever walk into a salon a place that is supposed to be welcoming and professional only to be treated with open disgust, accused of having lice, dismissed when raising concerns, and then further disrespected even after clarification from a friend. Great Clips Poway, you should be ashamed. * Train your staff on basic professionalism and respect. * Train your staff on cultural sensitivity and anti-discrimination. * And most importantly, remember that when people walk through your doors, they are customers deserving of dignity, not subjects for judgment, stereotypes, or mockery. I will be filing a formal complaint with the California Civil Rights Department and considering further legal action under the Unruh Civil Rights Act, which protects customers in California from racial and ethnic discrimination in businesses. You lost a customer for life, and I will be sharing this story widely. I hope this serves as a wake-up call that racism and discrimination will not be tolerated not in Poway, not anywhere. read more

Karla was awesome! I went in for a fade cut and she had me in and out of there in less than 30 mins. She did a great job and was pretty cool to chat and joke around with. read more

I scheduled on the app and my wait time was estimated to be 16 minutes. I arrived 13 minutes later and was told someone was ahead of me that was not there yet. This gentleman and son came in and the stylist seemed to know them. After the father got his haircut he asked the stylist Kayla to also "fit in" his son. I had been there 20 minutes at that time. After the son's cut the father thanked the stylist for fitting them in without an appointment! I had to wait nearly an hour from my estimated wait time for my daughter's haircut! This seemed very unfair to do on a Saturday. I had plans to take my kids for another activity and had to cancel. read more

Nothing fantastic but it was ok hair cut and the price wasn't bad. Service was fast and friendly

My daughter needed to get a haircut the only problem was trying to find a stylist she could trust that could actually cut her hair the way she wanted. Since here hair is very curly and thick it is hard to find someone that can cut it the way she likes. She also has her own hair routine and does not like people pushing a lot of products on her. We decided to head to the Great Clips in Poway and give them a try. Reviews were good and people seemed happy. Glad we did! The stylist asked my daughter what she wanted and took the time to actually listen to her. She cut her hair exactly how she wanted it, even writing specific notes in the system for next time. The stylist also asked what my daughter used in her hair and just talked to her without trying to upsell a bunch of products. The stylists were great, super nice and welcoming everyone that came in. We'll be back! read more

Customer service was really poor. Haircut was OK. Although they were not very busy, there was no smile given to the customer or even a courtesy hello, how are you doing? Maybe it was just a bad day for them. read more

Would not recommend. The lady with red wavy hair must be new management because she has the most awkward welcoming and customer service. $25 for child hair cut when you can go to reg salon for the same price. I was actually recommended by a friend (big mistake). The daughter had very long hair -- a little past her mid. A lot to work with. We decided to cut it short and I had asked for longer layers since she has thicker hair. Older lady decided a blunt cut would be better. She starts off by using a clipper to cut off her length. She cuts the front which is decent. Then she does like 3 snips to clean it up. Mind you, this is taking a good 20 mins for minimal cut. She just keeps combing. She says it's done and I see that it is crooked and the length is uneven. She decided to take off her cover/bib. Has her stand straight and does another blunt chop again shortening it more. I could have done all this at home. I tell her to stop bc it's not getting any better. I was telling the red hair lady and she made all this excuses. Her texture, her cowlick hair.. my child has had hair cuts in the past -- what are they talking about? I tell her I'm not happy and she says ok. Well it's $25 lol. great I'll pay it and be done. The older lady says she's been doing it for 9 years. The way she was cutting is the way I would have cut it without training. Doesn't make it any better. With a monotone voice, red hair tells me.. I would fix it but you told us not to go shorter. Not with that lower level customer service. Your matter of fact, low energy and unwelcoming attitude clearly means pay your service and get moving.. all good! Lesson learned. Save your money! read more

Great Clips - Hair Salons Near Me - Poway, California

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My haircut was so bad my mom had to redo at home. Do not recommend. The hairstylists were nice but the vibe was terrible.

Very good ,all staff friendly,good masters.Was 12/14/24.I like your company,and will visit again.

I come here all the time but today was the last day. I feel like I get the simplest haircut in the world just two inches off same length. This is how they "fixed" it when I went back in. WHY IN THE WORLD IS IT FOUR DIFFERENT LENGTHS. Looks like weird reverse layers what the fuck. After it was "fixed" I said thanks and just left because I didn't want them to fuck it up even more. read more

Great Clips - They said it was even - Hair Salons Near Me - Poway, California

I would DEFINITELY not go again. She cut it so much shorter than I asked and on top of that it is crooked and uneven when I didn't ask for layers. read more

Is this the Poway Rd location ? So sloooow. I just sat here for an hour watching this lady talk and barely cut hair. I goto a chain location for a quick in and out, not to watch ladies chat while NOT cutting hair. I can't believe I'm still sitting here, worst thing I ever did was put myself on this waiting list and believe the timer. smh read more

The acting supervisor is very mean bc as soon as I came in to the saloon , she asked me how I'm doing and would you like a hair cut ? I said yes but I want the lady who use to cut my hair , but I don't see her walking around. She said , oh who are you referring to ? I said the lady with medium cut hair straight if I don't remember her name is Joey . She said , she is off today , would you like to try our new women who just working with us , we have few ladies available now . Oh no I have to be back and can you tell me when is she coming back to work , is it sometimes next week ? I heard she was called in sick for some reasons , don't know yet when is she coming back to work . I replied " i said Will be back read more

Received an excellent cut from Alexis. I really appreciate her time and how fast I was able to get out the door. Super nice to talk to as well. Highly recommend visiting! read more

Just had THE BEST experience with Mandy! I'll be honest and say that I've been pretty hesitant about choosing a place to get my hair done because I'm a queer woman and sometimes the stylist doesn't necessarily match the ~vibes~ I go for. But, Mandy hit it right on the head! I made an appointment online and the wait time was approximately 30min, when I showed up, it looked like there was only one stylist in the salon less than an hour before close, with a line waiting. In walks Mandy! Not sure if she got called in for the busy end of day rush, but I'm happy she came in. We had amazing conversation about this, that, and the other and really hit it off! Not only did she do an amazing cut, but her personality is top tier. Highly recommend! Especially if you're a queer folk in Poway ;) read more

Maggie was amazing! She was so fast, kind, and professional- she had amazing attention to detail. I walked away with a great cut! Thanks.

Brought daughter in to trim bangs for her first day of TK, now we have a kid who looks like joe dirt on our hands. Basically all the bangs were trimmed off and now she has a full on mullet. Wife is very upset, stylist admitted she couldnt get it right, I don't think we should have even paid a cent. They might be good with adult hair but I wouldnt recommend kids. read more

This was my 3rd visit to this location. My first visit was with Vi? (I think that was her name) She was awesome!!! She took the time to thin out the boxy parts of my hair and make it look great. I don't know if she's still there but I need to find out. Anyway, I had the worst experience getting a haircut with, let's just call her C to protect her identity, because I'm sure it's difficult providing haircuts during a sale on a Friday. Obviously, it was a stressful night for them as it was a Friday night during the haircut sale. I checked in online with a 70 minute wait. I showed up at 8pm right at the 65 min mark. C took me back. I told her what I wanted then she proceeded to debate whether I actually wanted that because my wavy hair would probably flip outward. I know my hair. It tends to get boxy when all one length. I know how I've had it cut many times. She kept on. I was so exasperated that I said "I'm dealing with Lyme, I don't care what it looks like, I just want it off of my neck and not so heavy". Big mistake. I told her I wanted it to look like the lady cutting hair next her, but slightly stacked in the back because if my hair was cut like hers in the back it would end up boxy. (Inverted bob slightly stacked). She seemed to be doing a good job at first. She was taking her time, measuring each side etc. Then I guess she saw the time and number of people in the waiting room (with only 2 stylists) and suddenly started chopping away as fast as she could like Edward Scissorhands. She showed me the back...I thought she was just showing me how short she was going. Then she proceeds to let me know she's done. I said, you didn't fix the front at all. It doesn't go in a slant, etc. She proceeds to tell me that she did and it's all due to it not being flat ironed. Nope. Then she even calls the other stylist to come tell me it looks like her hair cut. I said this is not finished. She then gets huffy and states "she's already spent (so and so) minutes on me. She doesn't have time for this. There's a waiting room full of people. If I'm not satisfied I have 7 days to come back." As I'm checking out, I tell her that was not ok how she spoke to me. She says they have to tell everyone that (about the 7 day policy). I said, no I'm talking about you don't have time for this, etc. That was rude. I understand it's just an $8 haircut but that's not ok. This was all in front of a packed waiting room and my little son. Not ok. I then proceeded to tip her and also wrote "Be Nice" on the receipt. I have never needed to do that ever. My hair looks like it has 3 different haircuts. It looks weird. Sure, I said I didn't care what it looked like (figuratively), but I didn't expect it to look like a dog gnawed at it. My advice: If Vi still works here, see her. She is awesome. read more

Great Clips - Hair Salons Near Me - Poway, California

Service was great the only thing was that I came in for a trim and more layers, communicated what I wanted several times but only received a trim and then had to pay $25 for it. read more

Linda is amazing here. I took my you g daughters here for a trim before school started. The guy who checked us in, Mitch, was very short with us and annoyed I only checked one girl in and not the other. I didn't see how to check in both girls. He rolled his eyes at me and was just short. Not friendly or welcoming to my little girls. Luckily we didn't get stuck with him. Like I said, Linda was very good and I would go back for her! read more

I just went to Great Clips and had an amazing experience. Katherine cut my hair and did a great job. She listened to what I wanted and I walked out looking fabulous. I will definitely be back. read more

Don't remember the name of the lady who did my hair but she did a horrible job. I wanted layers and 3 inches trim with a shampoo. Not only did we not get a shampoo, she didn't even finish giving me layers on my hair. She just did the layers on the bottom and stopped there. The part that she actually did cut was okay, but it was pretty uneven. But the real problem is the horrible customer service. Why do I have to fight with these people just to get what I ask for??? She didn't even give me a shampoo and pushed these garbage shampoo and conditioner products on me, why can't you just listen to me the first time? Why can't I just come in and get what I ask for? All I wanted was a simple haircut with layers and a shampoo, that really isn't that much to ask for. Overall horrible and very unprofessional customer service. Steer clear if you don't want to get swindled read more

Awesome haircut from Patty. She really listened to my needs and gave me what I wanted

The last few times I've went and Thomas was very good, professional, & friendly. Now, I truly miss the old manager that ran things around here *see previous review* I've seen Carrie K around this location, she is great too, but I guess today I just had that bad experience that left an sour taste in my mouth (or I should say hair haha) Ana was my stylist today and such a nice person. I just wish she would go a little easy with her blades. I seriously thought I was going to get burn mark or rash because she was going too hard. At certain points, I looked at her in the mirror and gave her that "what the heck" look. I hope this improves from her, if not I may just avoid her next time I come here. read more

Heather is the best hair stylist hurt her leg might be able to work tomorrow read more

Great Clips - Hair Salons Near Me - Poway, California

Roxanne did an amazing job. She listened to what I thought I wanted and asked me great clarifiying questions. She took her time to be honest about the expections of what my hair would look like styled or air dried. We talked product and she gave me informed choices. We talked about grow out period with a big change and easing into a more severe angular cut as my face framing grows out in a few months if I decide to go that route. She gave me an outstanding haircut that fits my age, profession, and life style. I look like a million bucks. I would say 40% of that is the haircut and 60% is the confidence of knowing I can do it again. I feel like I not only look great I have a long term plan, a look I can recreate and a "Wow" factor that made this Mother's Day amazing. Thank You Roxanne. read more

Jo did a marvelous job on my hair. I appreciate that she took the time to get it right and not rush to get the next customer in the chair. Still speedy service but I felt well taken care of by Jo. read more

Great to have another location nearby. Lisa was super nice and took care of myself and my husbands haircuts. Much needed. Thank you!!

took my son here for a haircut. the lady was rushing through his haircut and not patient with him at all (didn't catch her name). no blending was done to make his cut look good, just cut it straight across in the front (shorter than i had asked) and called it good because he was crying. shouldn't advertise that you can do kids cuts if you can't have the patience with children. i would've maybe understood being in a rush if it had been busy in there but there wasn't a single person waiting for a haircut while we were there so for her to rush through and not do a good job was really frustrating. will not be coming here again and definitely don't recommend bringing your child here for a haircut. read more

Great Clips - Hair Salons Near Me - Poway, California

I went to Great Clips for a haircut last week, practically quaking in my boots. Not only had I never been there before, but I'd given up on ever having a good hair cut again (not on my income). I'd gone to Super Cuts in Poway about a year ago and was so disturbed by the experience (the woman literally refused to cut my hair the way I wanted and I ended up walking out) that I was terrified of ever going to a chain salon again. In all honesty, I haven't had a good haircut since I moved back to San Diego from New Mexico in 2008. I'm not overly particular about my hair, but I do know the difference between a good cut and an awful one and I've been living with mediocre to awful all this time. When I moved to the Ramona area about two years, things took a turn for the worse but I simply didn't know where to go. The great thing about hair is that it grows, but I'd finally had it with being embarrassed for 4-6 weeks after every cut, so I bit the bullet and began the daunting task of researching all the salons in the area that I found online and finally decided to give Great Clips a try. I knew it was a decent cut when I left, but I never really know until I wash and style it myself. Stephanie was the stylist who cut my hair and she worked pretty quickly, they have to, so I didn't expect too much. However, when I woke up the next morning, looked in the mirror, and brushed my hair, I practically burst into tears. Anyone who can cut my hair so I can get up in the morning, barely brush it and look like I never even went to bed - has performed a miracle. I have some crazy cow licks that seem to be too much for most stylists. It took my last hair dresser over an hour to cut my hair. Now, every morning when I get up and look in the mirror, I just smile - and say thank you to Stephanie. What a relief it is to have somewhere to go now and somewhere that I don't have to dread like I was going to the dentist. Thanks, Stephanie. :) You did a lot more for me that day than just cut my hair. read more

Some of the hair stylists seem drugged up and have No attention to detail. Roughly comb hair, cut unevenly and take no pride in haircuts. Others ok. For the most part will never go back. read more

Corri was really amazing!! She gave such detail and expertise to my hair trim. Her experience and knowledge shows. She was also super sweet and kind to me. I was really happy and satisfied with my experience at this Great Clips. I will definitely be going back! read more

If I could give no stars, I would. I went in for a trim, just to get rid of the damaged ends. I bleached my hair so the ends (about an inch and a half) was fried. I asked for a v cut, some easy layers and a trim. What I got was chopped hair, awful straight across ends and much more hair taken off than I asked. I have a section of baby hair that was "gummy" as the stylist liked to call it, and she continuously kept combing it and making it worse. I had to ask her to stop and was tearing up while I was walking out. I don't get my haircut often because of this exact situation but I take good care of my hair. I deep condition it as much as I should and rarely use heat on it. She also recommended that I should shave half my head. I told her over and over again that my job will not allow it. I will never be returning to a great clips. Awful experience and the stylist kept ragging on how damaged my hair was. Terrible experience. I've included photos as well. read more

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YAY! This is such a convenient location for me. I work in Poway so it's just down the road on my way home. Got a great haircut (or should I say great clip? ...sorry) from Katherine. She was a delight and did a fantastic job! The salon is all new and branded with all the Great Clips bells & whistles, so it looks really nice. I will be back for sure! read more

Covid caused me to do things to my hair that were not good. Desperation led to experimentation and it got really really bad. Went in today for my first real hair appointment in almost two years... I was flat out ashamed to maybe ever set foot in a salon again. I have now been redeemed and shown the way to heal my poor freaking hair. Which now looks fabulous and I can't stop touching it Thank you, Kat. Kudos to you. I don't have the right words, but I am so grateful. I feel like myself again and am not obsessed with trying to cover my head up anymore. I literally could not be happier with my cut read more

I put my daughter and I on the waitlist for this location. It said about 54 minutes which was fine because we weren't close by yet. I got a text saying they were ready for us early, so we headed over. I saw my name "Reed" and "Reed +1" in the que. I told Steph that my daughter could go first. While waiting, an elderly couple came in and checked in and Steph said they were next. I looked up to see if she misspoke. My daughter finished and I went up for my turn and Steph said she didn't see the "2" haitcuts. I told her I wasn't going to wait for the 2 people that just came in and didn't get a haircut. I didn't tip Steph and I won't be going back there. read more

Just a bad haircut. Paula doesn't understand how to cut hair that has a cowlick problem.

Stopped in last minute for a quick haircut. I used the mobile check-in app which made the whole process super convenient. It tells you how long the wait is and if there are other clients in the chair ahead of you. Brian took great care of me. He is a fantastic stylist and pleasure to chat with. As a cosmetologist I know sometimes salons like Great Clips and others similar don't always have the best reputation for getting good haircuts. I communicated to Brian what I wanted and he did an excellent client consultation. I walked out very happy and would recommend him to anyone needed hair services. read more

I made an online reservation and headed over getting there 20 minutes before they close. I have a short and basic haircut. The lady at the counter appeared annoyed that I was there and said that it was "up to me" if I wanted to stay or leave. So I left. This is my second less than ideal experience so I cannot recommend. Good luck. read more