Unprofessional Behavior That Should Never Happen in Front of Customers Stopped in and what should've been a quick visit turned into one of the most unprofessional scenes I've witnessed in a service setting. While we waited, one of the stylists -- younger woman with visible tattoos -- started swearing (F-word) loudly while talking with her client. Another stylist, Sally, calmly and professionally asked her to stop cussing, which was totally appropriate given the setting. Instead of handling it like an adult, the other stylist exploded -- yelling across the salon about "having seniority" and saying things like "you're not my boss, I'll do what I want." Absolutely unacceptable. I couldn't believe how openly she disrespected her coworker in front of customers. That's not a personal issue -- that's a business image problem. And to top it off, no manager was even present. So the stylist felt empowered to act however she wanted, unchecked. Sally deserves credit for keeping her cool and trying to maintain a professional environment. But the salon itself? Definitely needs leadership to step in. Arguing with coworkers in front of paying clients is never okay. Period. read more

I used their on line check in. It was easy and I didn't have to wait. It texted me when my turn was coming up. The stylist was friendly and did a good job read more

They are so slow and don't move with any urgency. I walked in after checking in online, my wait time was 14 minutes. 45 minutes later I'm still waiting. read more

this is my second time going in and the first one wasnt even THIS bad. i went in for a haircut because my hair had been growing much longer than i wanted it to and i was helped by the manager. i showed her a reference photo of the shape and layering i wanted and when i was done it looked NOTHING like the reference. the least she couldve done was tell me my face shape didnt match or that i didnt have the hair for it. i am so upset and ive spent the last few hours crying about it in my room. the back of it looks even worse and i cant even look at it without feeling self-conscious about it. super disappointing :( i was so upset i asked to buy a texture powder because there was no way i was going to go out like that without any styling and she told me she recommended a spray wax for me and in total amounted $51. read more

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Dude fire the girl with the lazy eye she's absolutely terrible. Never ever gets your hair how you want it read more

I really don't do this. Matter of fact this is my first yelp. I went to get my haircut after growing it out for 2 months. I was met with Trish and sat down. Explained what I wanted. And half way through, I realized she had no idea what she was doing. She was asking ME, what to do next. How to cut it. I'm not a hairdresser. I expect at least me to tell you how I want it, and you to at LEAST get close. I've never felt so uncomfortable in my life, sitting in a barber chair. My hair looks like absolute shit. I'm to nice and should have said something, but I just wanted to get out of there. It's my fault I didn't, but Holy shit, how does she have a job. read more

Son needed a shave for massive beard and full head of hair. Their check in app worked great; very timely and price was great. He looked good too! read more

This place is a hit or miss... not just this "Great Clips" spot but ALL of them. These spots are the spots that, if you're running late or don't care how your hair ends up... then feel free. Each hairstylist have their own way, understandable, but consistency is hard to come by unless you request a specific person. It could be worse, it could be the AAFES barbershops on a military base. Well, these Great Clips are one notch above the AAFES haircuts. read more

My daughter just went in to have a simple trim with some simple layers. My daughter is a sweet young woman and complains about nothing, but when she comes home feeling ugly and cheated, a mama has to speak up! This stylist spent a whole 4 minutes on her hair... did not do anything she asked for... gave her a trim that looks choppy and uneven... didn't even wet her hair and charged her $20!!! Don't go to this horrible salon! I have no skills, but I know I can at least trim hair in a straight line! Good grief! Why would you hire people that suck so much!!!? read more

Signed up on the app said 24 minutes so I left for GC. Got there 24 minutes later and it said 14 on my app. 5 people waiting and 2 cutters, no other staff. April and other girl were talking the entire time and once April did zero work for 2 minutes while she carried on a conversation with her coworker. Once I came to get a trim and asked April about her dog, big mistake. My 10 minute cut lasted 38 minutes. They are hiring! Good luck. Surely they get paid for more customers? Proven you cannot talk and work at the same time, or at least for her. I walked out, everyone there was looking at the phone oblivious. We are doomed... read more

Got great haircuts from Kayla. She was very knowledgeable and friendly. She trimmed my hair and gave my boyfriend a transformation hair cut. She cut his hair from long (we're donating it to children with medical hair loss) to short and handsome. Will definitely be back for more cuts from Kayla. read more

This place is so poorly run its not even funny. Checked in online because there is constantly a HUGE wait, like over an hour. Went in when I got a text notification that I have about 15 minutes until it was my turn. Guess what? Checked in and the wait jumped back to almost an hour becuase apparently someone's shift ended. Completely understaffed. Whoever is running this show needs to pick a new career becuase they are failing miserably at running this place. I'd be embarrassed if I was in charge. Well, I submitted this review before my kids and I got in the chair for haircuts, so I have to make an edit. My 6 year old always gets the exact same haircut. The same fade every single time we go to the barber we normally see. (They were booked so we had to come here, unfortunately.) The lady seriously argued with me about how to cut my son's hair. Unbelievable. And the lady, who was older, had a terrible attitude to boot. I'm fairly certain some of these other reviews about a stylist with a bad attitude are about her. Next time I'll just go ahead and shave my head. Would be better than dealing with this place. Side note, Kayla did a great job and was extremely pleasant with my older son and me. read more

I went in to mainly get my hair cut and bangs, my hairdresser cut my hair crooked then ask if I wanted my bangs cut!!! Well that usually the reason I get my hair cut in the first place is because my bangs are hanging in my eyes!! Then she cut them uneven !! I had enough I said maybe we need some help! She got another hairdresser to even out my cut!!! I always leave a good tip and usually over tip! I did not feel bad about leaving no tip!! Good luck Lacy!! At great clips in Marbel falls Tx I'll be sure and ask for April next time!! Apparently they are privately owned read more

I went in today (7/12), with medium expectations due to the reviews. I wish I got her name, but she did great! I have had bad experiences in the past of telling them one length and them going severally shorter. She did fantastic! Cut it to the length I wanted exactly, and when I wanted to go shorter, she had no issues going back and cutting shorter. read more

I went in today and asked for a shampoo and haircut. I got the shampoo and it lasted 2 mins. She didn't even use conditioner. The girl I had was rude and barely spoke to me. I didn't say anything about it at the time to her because I didn't want to make her mad before she trimmed my hair. When I sat down for my hair trim, she basically ripped through my hair with a comb. It really hurt. (Probably because she didn't use conditioner). She was supposed to trim my dead ends off but after she blow-dried it, my hair looked worse then it did when I walked in. I paid $27 and left. I called back up there to ask if when getting a shampoo, they were supposed to use a conditioner. I was told yes. They are supposed to be having a manager call me, but we will see. read more

Have been putting off getting a hair cut, because it seems most salons are $50 plus for a cut. Decided to try Great Clips, what the heck, hair grows back! I have to say I'm very happy with my haircut! I especially liked Crystal/krystal. Very sweet gal. I would recommend her and great clips to anyone. It saved me a lot of $ That I can spend on other necessities. read more

Janice is a BARBER and should not be allowed to cut long hair! I went in with hair that went down to my butt asking for a 1 inch or half inch TRIM, with a few face framing layers. I made it very clear what I wanted with her. She seemed really sweet so I was excited at first. Then I heard "Oops. We lost some of it". 8 inches later, I was really disappointed but wanted to make the most of my now SHORT hair. I said "It's okay, as long as it looks good, I will be fine." I paid and left. It wasn't until I got to work that I saw just how bad the haircut actually was. My hair was half the length it was, completely butchered and uneven with random long pieces. Janice clearly does not know how to give a haircut and was oblivious with how to go about face framing layers without cutting all my hair off. After a few days of people asking who hacked my hair off, as well as loosing sleep over it, I've finally decided to leave a review so that this doesn't happen to anyone else. I'd hate to see some young girl with long beautiful locks go in for a trim and come out having lost it all to a haircut looking like it was done by a child in the dark. I rarely ever leave reviews and I don't mind having short hair but this is unacceptable and people should be warned. read more

Great Clips - Hair BEFORE - Hair Salons Near Me - Marble Falls, Texas

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Just moved and needed some haircuts. Lindsey and April were awesome! So sweet and great with the children. We will definitely be back. They offered their professional opinions while still hearing what we wanted for our haircuts. Needless to say we enjoyed our visit and our haircuts too! read more

Took my son to get a haircut and the lady didn't know what she was doing and tore the back of his neck up. It is solid red and still is several hours later! read more

I asked for a simple style, showed many pictures all of the same style, the person cutting my hair cut it the complete opposite and even when I asked if she was doing the wrong thing she said she was right. she kept going and I left with a horrible haircut. not to mention that she rushed because there was a longer line. I tried to ask her to fix it but she insisted she knows best. do not go here unless you was a simple trim read more

I wouldn't recommend anyone to this location, some staff there have snippy attitudes. My 13 and 10 yr old boys came out with an very uneven hair cuts. read more

I went after a long day of work everyone was so nice and I loved my hair definitely going back again

On Tuesday evening at 8:30 I received a GREAT CLIP from Tina I was impressed how she cut my hair. She demonstrated Great care and it was the best haircut that I have ever gotten in Marble Falls read more

Just left and I am very pleased. Ariel is so great. She did exactly what I asked and it looks so good.

My husband took my 9 and 6 year old sons to get haircuts tonight. First off, the wait was ridiculous. The wait was 5 min then as soon as he went inside, they changed it to 40. Multiple people in the lobby got up and left. When it came time for my boys to get their haircuts, Kayla took my oldest, and an older woman took my youngest. Kayla was wonderful and did a great job. The other lady argued with my husband about how to cut my sons hair. He literally gets the exact same cut every time. According to BOTH of my kids, she snapped at my youngest in a "mean" voice multiple times. My oldest even said he kept turning his head (they were seated next to each other) to see what she was doing to my youngest because she kept talking to him in a mean tone. His older brother instincts took over. Mind you, my youngest son is 6 years old, she snapped at him to sit up straight, when he was, and then proceeded to smack him on the shoulder multiple times with her comb, and not gently. My oldest son saw her do it, and my husband saw her do it. The second my kids got out to the car, my oldest said "That lady was mean!" Keep in mind - my oldest son DOES NOT lie, and is the most respectful and honest kid I know. When my husband and my kids came home and told me this in detail, I decided to call up and talk to a manager. The lady who gave my youngest the haircut got on the phone and said a manager was not available. I then started to tell her what happened and she immediately said "OH THOSE ARE ALL LIES!" I said why in the world would my entire family come home and lie about this?? (Especially after they just got great haircuts?? What in the world do we have to gain from that!) She said my husband had to keep getting onto my kids because they were "misbehaving the entire time!" First of all, no they weren't, he told my son to straighten his head up and be still once and they both sat still in the chairs without saying a single word. She kept saying they were all lying and that is not at all what happened. Again, what do we have to gain from that?? She wouldn't let me talk and kept talking over me so I finally snapped at her and said are you "f"-ing kidding me?! Which I don't normally do. I told her I'm a paying customer and she needs to listen to what I have to say and I said how dare you accuse my entire family of lying! She said I don't have to listen to this bull-expletive (according to her, if I curse, she can too). She said she will call the GM right now and I said please do! She then, yet again, kept talking over me and rambled about making a complaint then hung up on me. I WISH I could have recorded that call. UNBELIEVABLY unprofessional. I can guarantee this woman is the same one all of the other reviews are talking about when they mention a hateful woman working there. I CANNOT believe the way she just spoke to me on the phone. And to smack my child and then accuse 3 people of lying about it happening?? Seriously?! If you are incapable of cutting children's hair or anyone's hair for that matter without having a decent attitude, you're in the wrong industry. I am NOT one to write reviews, but for any other parents who read this, don't take your child there. read more

Friday went in and was ridiculed for not using online check in. Today I used online check in and told the wait would be 30 minutes. Left to go to Marble Falls and when I was almost there wait jumped to over 70 minutes. Called and asked the issue and they used a string of excuses to justify. Talked to GM and Great Clips they couldn't care less read more

Walked in and was greeted by a nice lady name Trish ( Very polite and excellent customer service oriented).She asked if I had scheduled an appointment online which I didn't and being a first time customer I didn't know you could. She explained to me how the process worked that online appointments were taken care of first over walk-in customers if they were in the lobby. Waited for 30 minutes, during that time 2 walk-ins with no appointments came in after me. When it was time to call names for online appointment customers that may potentially be in the lobby and no one answered, the 2 walk-ins after me were called skipping me not once but twice. I made it a point to tell the staff that I will be going somewhere else because I was skipped twice. I wouldn't recommend going to this location unless you want to just waste your time. read more