I haven't gone to great clips in awhile and I am really happy I did! The place is nothing fancy but it's still nice. They have updated technology for tracking clients order and wait times which is nice. I got my haircut done by Marjon and she did a fantastic job! I usually am kind picky with what I got but she did it perfectly the first time! Although prices are "high" they are still lower than most others in the area and have better service (looking at you Supercuts down the street). Overall, I definitely recommend this place for your next haircut, just note the wait times when scheduling your service. read more

If I could give this place ZERO stars, I absolutely WOULD. The level of disrespect here is unbelievable. I called ahead to confirm they could take me for a simple wash and blowout the woman on the phone said yes, come on in. I arrived TEN minutes later, walked in, and BOTH stylists looked directly at me... and said NOTHING. No "hello," no "what's your name," no acknowledgment that I even existed. Just blank stares while I sat there like an idiot in the waiting area. Then, as if the disrespect wasn't clear enough, a new customer walked in and suddenly they found their voices. Warm greeting, asked for his name, checked him in instantly, sat him down all while I was still sitting there being completely ignored. They even looked me up and down like I was an inconvenience. To make matters worse, one stylist was literally so tired she had to drag over a chair to sit while cutting someone's hair, grunting and sighing like she couldn't even stand up to do her job. Extremely unprofessional. I have NEVER been treated so rudely or made to feel so unwelcome at any establishment. The way they handled this was embarrassing, unacceptable, and downright trash behavior. I will NEVER spend a single dollar here again. And this was my first time ever in... read more

This place is great! The two ladies who are there Saturday mornings always do a good job. It's cut just how I want it. They are very friendly too. Thank You read more

Alexis is a wonderful, knowledgeable, beautiful hair dresser. She listens well. Her ability to help you look your best is a godsend. I no longer look like my older sisters great auntie. My hair is well layered, easy to style, and youthfull. She gives easy to follow tips. Best of all, services are affordable. Thank you, Alexis! read more

I brought my son in for his hair cut. My wife and I were excited because my son chose his own haircut. He wanted a Mohawk. We were pointing out what he wanted and the hair dresser said "next time go to a barber". I cannot believe how unprofessional she was. I will no longer support this business. I will take her advice and take my business to the barber. read more

Some stylist named Nancy cut my hair a few months ago, and I absolutely hate it. I have curly hair, and so she brushed it out and cut it much shorter than I asked. When my hair dryed, it was above my shoulders, which is the opposite of what I asked for. I will never be going back here ever again, let alone any salon for the next decade that it will take for my hair to grow out. I put my hair up everyday and cannot stand to see it down. If I could rate this place a zero I would. Never come here. read more

(sincere review) Got the loveliest young lady that i mistakenly did not get the name of, but she cut my hair beautifully. I asked for a dead end trim and layers and she delivered exactly that. So happy with my hair and so happy with the price as well. 25 for a trim! Will be coming back in the future thank you Great Clips! read more

Door says temporary hours at - 4:00 Pm. Was told they close at 2:00. Weird. Oh well. Never gonna stop here again. Guess I'll go to Parkwood barbers. At least they're open... read more

Got both my kids hair cut here. They are great. The online check in makes it so convenient and each stylist we have had has been great. I do want to give a shout out to Maria, she is amazing with my youngest and always is so patient with him. read more

I wasted an hour waiting for a hair cut. As soon as a new person walked in, the haircutter I would use took that person in front me. Needless to say, they've lost a customer. Their sign in system apparently does not actually work. read more

They treated my 4 year old son very well and showed kindness and compassion. His hair looks great. We are very grateful! Thank you =)

Don't assume you will even get a haircut if you check in. I checked in with the system telling me I was 3rd in line and 23 minute wait. 35 minutes later I arrived and I was still 3rd in line with a 23 minute wait. So I left. I have had a cut here before and it was good, just a regular one length cut so it wasn't a hard thing to mess up. That hairdresser wasn't there today though. Beware of the system lying to you regarding wait time. read more

NEVER NEVER COME BACK TO THIS LOCATION!!! SPECIALLY WITH RUDE LADY MALEYSIA!!! I am the client of this branch for couple years but so disappointed with the rude lady , her name was Maleysia . I checked in online and wait for 125 minutes and 15 minutes before my appointment I received text , so I was there at exact time. But this rude lady put another guy who came walk in first and didn't start yet and ask me to wait another 20 Minu. I said I can't since my son has class and she said she don't care and when I asked her to write it down her name she refused and didn't do that and start laughing loud to me!!!! She was really unprofessional and I never come back to this great clips again!!! Terrible customer service and terrible attitude!!! I was there today 8/23/22 at 11:20 am read more

Thank you Mireya for bringing my hair back to life! My hair looks amazing. Mireya is the best!! So kind too!

Don't ever come here especially if get Angie as a hairdresser. She obviously doesn't know how to cut hair. I asked her "bob" style which is a very basic for every stylist. She even couldn't hair straight. Whoever hires her needs to be FIRED as well!! I ended up go to another hair salon to fix my it. NOT WORTH COMING HERE! read more

Update 10/13/2018 So after Debbie contacted me to tell me that the price had been adjusted in their system, she apologized on behalf of the company and informed me that I would be refunded the difference. Thank you Debbie. I know it's silly to argue over a few dollars and I'm glad you took the initiative to contact me. Thank you again read more

Great Clips - Apparently the West Hills Great Clips puts out false advertising prices and don't bother either changing the price or honor the price - Hair Salons Near Me - Los Angeles, California

See all

So...I've never been to Great Clips before. I stoped in today to get a haircut for my 5 year old. This is how I was greeted; "Did you make an appointment online?" I had not. "What's your phone number?" (Why do you need my number?) She hasn't said hello, she hasn't asked why I came in. "I need to check you in, "have you been here before?" Needless to say I decided to go elsewhere. Is this how you greet your customers? No thank you... read more

Rude employees and not professional. She wasn't listening to me how to cut my hair and she turned the chair so I can't see in the mirror and no mirror to show me the back of my neck and when asked to face the mirror she told that is how she works. When done I wasn't happy with the haircut but she told me that's what you asked for!! Not even hair, some parts cut too short, reaching the skin, Sideburns was also in even. NOT Recommending this place at all! read more

Is it necessary for my children to be exposed to music with crazy profanity while they are getting their hair cut? Completely unacceptable. This is supposed to be a family hair cut place. Four kids in here right now. read more

I came in at 8:30am for a simple mens haircut. Was greeted by a simple "Have you checked in online? What is your email?" After responding that i only need a haircut, not a check in with email i was told that there is a one person ahead of me and they are poorly staffed in the morning. Also there will be at least 30min wait. I've looked around and could not find that one person who was supposed to be ahead of me. Why can't I just go in to get a haircut? If i dont want to give my email or my phone number, should i be treated differently? I dont want anyone to collect my information, especially a barber shops. And that did definitely sounded like a discrimination and denial for not "not joining" the database. read more

The other day I was in desperate need for a good hair cut, I have a business trip coming up and had never tried great clips before so was sort of nervous. Well, I'll definitely be returning. Here is why I give the place and experience 5 stars: - Cleanliness of the salon - Professionalism of the lady cutting my hair (who I later found out was the manager of the salon) - Time management (It wasn't rushed, but it was definitely quicker than other places I've been too - she knew what she was doing and didn't waste any time looking for product which I've experienced at other salons) My hair cut was exactly what I wanted and needed and I'm very happy! read more

Uyen did a great job on my zero fade. Everything was covid safe, felt great to get a cut again.

Would be great if they'd be able to get more workers. Other great clips locations almost always have a shorter wait time. I've never gone to the one on platt and seen more than two stylists, even on weekends. Don't know how they pay the rent being so understaffed, after 2 1/2 years read more

Cynthia has a lot of experience and does a great job!! I highly recommend her! Shop is clean and comfortable. Wait can be long so put in your reservation on line! They are short handed! read more

First time getting a hair cut here for my 3 year old. We only waited a few minutes. Great place to bring kids since they have a ton of kids books and lollipops! Badry cut my sons hair and did a wonderful job! She was very patient and super sweet! read more

I made an online appointment and the wait time stared 45 mins. When I arrived on time go they said they are closing. I never got a call to notify me. There hours on Yelp there are open until 8pm. Terrible customer service and terrible attitude by both salon personnel. read more

Was a customer of Great Clips for several years without a problem until, the computer became the boss and not the customer. I had to stop going after the last bad hair cut I got, I kept saying shorter and somehow it never got shorter. It was more than once, so in my case the customer service was out the window and I had to go elsewhere. read more

Simple, accessible and quality work. The stylists are nice and friendly. If you need a simple haircut, this is the place. read more

Great Clips - Hair Salons Near Me - Los Angeles, California

Nice haircut from Aileen everyone friendly customer service and very clean place I will be coming back read more

I went for the first time and had a great experience with Nikki. I love my new hair cut. Nikki was helpful when I called before (twice!) answering my questions. Prices are great too! Will come back again soon read more

Above average hair cut in a sleek and clean setting. I requested a shampoo and hair cut. She offered to shampoo after the cut to clean off the loose hairs. I asked for the shampoo because I hadn't showered yet and trying to do her a favor. She was very professional and didn't give any hint that my lack of hygiene bothered her. This will probably be my go to place for haircuts. read more

I took my daughter in for a basic hair trim and blow drying but had no idea it would cost $70. She was seen very quick and I told the hair dresser that I didn't want to spend a lot but in the end I was furious with the steep cost for her. I will never bring me daughter back here, it's very sad and a really was a waste of my money. I could have taken her somewhere else and paid half of that. She didn't do anything special for $70. Dear Debbie, Your response was incorrect. I said to Jasbir that I wanted a trim, shampoo and flat iron. She said that it would be $45 for the flat iron. $14 for the cut and $10 for the shampoo. I said okay then don't flat iron it and just blow dry it. At that point I had no idea a blow dry was going to cost $45. How can you charge $45 for a blow dry??? Her hair is shoulder length. I'm confused on how you justify that. Your prices listed long style $45. If I'm a customer telling you I don't want to pay $65, then you do my daughters hair and ring me up to $69, how is that right?? Then you accuse me of hearing a quote that was $84. Your customer service is terrible. Maybe it's because my daughter had ethnic hair and it wasn't your typical hair. I called before hand and I asked how much it would cost and I got no answer because she told me it depends on her hair length and for us to just come in because we aren't busy. Hopefully you can be more explanatory about your prices and your change your customer service. When I was in retail I learned that taking responsibility for your mistakes would help serve you and others. Maybe that motto has changed. read more

The lady working there saved me! I got a horrible haircut at a barber down the street and I could not go out in public like that. I went to great clips to fix it and the lady who cut my hair fixed it and made it look really nice! I would definitely go back! read more

Great hairdressers. Jasbir was really lovely to talk to and she did an amazing job with my haircut. It's sometimes frustrating when you ask for a haircut and get something you didn't ask for - but not with this place. Excellent! Highly recommend great clips. It's also very affordable. Thanks again! read more

I wish this place would have opened earlier. This is the only place I know that is smart enough to remember in a computer what type of cut you had last time so if you want the same the will ask you right away. The staff is extremely friendly and talkative. They don't sit there and hope you talk, they get you to talk and you don't even realize it. The parking is Fantastic here. Prices are very very good: $14.00 for a cut regularly $6.99 with a coupon TIP FOR WOMEN - I DON'T THINK THIS PLACE IS REALLY FOR WOMEN! Not many are ever there, not to mention The turnaround is so fast ans I know fast normally = bad in a woman's hair world! TIP - Sign up on their list and surrender your e-mail and address.That is where you will get all these $6.99 coupons. TIP - GO ONLINE and make a reservation!!! I can't stress that enough. If you make a reservation it will tell you how long until you should be there. Once you arrive no matter how many people are there you will be at the top of the list and normally be taken right away! ( use their app ) ! Enjoy! read more

Excellent service. Extremely happy with my hair cut and service from my stylist, Mireya. Will definitely return and ask for her again.

Me & my family have been coming here for years. But I just deleted their app off my phone. It's useless. It started off by saying 54min wait, then ticked down several times to 24mins. Then jumped back up to 60mins? Huh? That makes no sense unless people are being put in front of me in line. So I wait, do a little shopping and show up. Still a 40 minute wait & I'm next on the list! Again, huh? 40 minutes?! Because there's only 1 person cutting hair! Only 1 hair stylist on a Tuesday afternoon! The list was maxed out after me & the wait said 200+ minutes for new appointments (at that point, I was told, the app won't take anymore). Oh good, another stylist just showed up, maybe I'll get my hair cut today. NOPE. The first stylist goes home! There really is only 1 person cutting hair at this busy location. That is an incredible job of mis-management. Obviously you have a strong demand for haircuts, with the list being maxed out. But you have only one person working?! This location is so poorly run. After years of getting haircuts here I will not be going back. read more

My barber for LIFE!!! Andii's been cutting my hair and my son's hair for 6 years now. She's awesome!!! I've followed her from shop to shop. I'm find out now she's the Assistant Manager - well deserved. If you want a reliable, detailed cut from a pro - Andii's your choice. 10 Stars! read more

See all

I rarely write reviews, but this particular experience was began so horribly that I must do so. My 2 kids and I went to the West Hills Great Clips location yesterday. We have been there a few times before and had great experiences. Yesterday, we had a stylist that I had not seen before. Her haircut of the person before us was not great, but I assumed we would be ok if she had my daughter because it is just a shampoo and 1 inch cut to take off dead ends. Wrong!! After shampoo, she could not comb through my daughter's hair and had the nerve to say that it was my fault that her hair had "too many tangles". Not that it was her business, but we had just brushed my daughter's hair before coming to reduce the length of this brushing process. After her rude attitude, I told her to stop working on my child's hair immediately...we were going to just leave. Luckily, the lady that checked us out said Monica (who has styled my daughter previously and is great) was there and could help after her break. We decided to wait, and as promised, Monica came and did her usual amazing job in record time. This other lady was HORRIBLE and should not work in a hair salon if she does not know how to do different textures of hair. She should also learn a lesson in customer service. I'm giving this 3 stars...5 for Monica and 0 for the other lady who I never got her name because I was so annoyed by her. read more

Just walked out with a Ginuwine butcher job. I think most of the other ladies in there have a clue of what they're doing but this one did not. I ended up having my 80's bowl cut get buzzed and she neglected to even edge it up. To top it off they denied my six-year-old daughter a balloon. That's great customer service (sarcasm). read more