I typically go to another Great Clips location, but I was in the Drexel Hill area and thought I could squeeze in a quick trim before heading into work. I was greeted by a older woman at the register who checked me in (I use the app to check in ahead of time) and led me back to her chair. She asked me what I wanted to do with my hair today and I said I wanted to keep my same hairstyle, but I just needed a clean-up/trim as I'm growing my hair out for winter. My usual stylist uses a 3 on the clippers for the sides and back of my head with the crown of my head being chin length. The stylist grabs her clippers and starts SHAVING THE BACK OF MY HEAD!!!!!!! Not the 3 I asked for, not a 2, not a 1 but to shave me down to bald. As soon as I saw the first clump of my hair hit the floor, I told her to stop and asked if she was shaving the back of my head. She said yes, she was cutting my hair like her last client. Considering she had already decided what haircut she was going to give me from a client I did not see since she was standing alone at the register when I walked in so why she thought she could just start shaving my head is beyond me. I could not leave the salon with a huge chunk of hair missing at the back of my head. I told her to please do whatever she could do to rescue my hairstyle which meant shaving the sides and back of my head down to bald. Her consolation was that my haircut was free, knowing I would need years to grow out the worst haircut I've ever received. I walked out of the salon after the first butchering and saw that even though she shaved my head to bald, there were parts where my hair was uneven so I walked back in to ask for my hair to be fixed to the best of anyone's ability. Another stylist took pity on me and said she would correct the uneven shave. Stylist #2 (a tall younger woman with long dark hair) starts to correct the uneven shave of Stylist #1 then grabs her scissors to start lopping off most of the longer hair on the crown of my head! I was so upset that now I have a weird mix up of a shaved head with a manly pixie cut I DID NOT ASK FOR FROM EITHER STYLIST!!!!!!! The manager Gina (the only employee to offer their name), gave me an index card with her cell phone # and said she would contact the owner to see if I could be compensated for the terrible haircut that will take years to grow out. I told Stylist #1, Stylist #2 and the Manager that at my employer, my shaved head violates the my employer's employee dress code and there's no way to hide this hideous haircut other than a wig. Gina the manager said she would have the owner reimburse me for the cost of a wig. The owner has not reached out to me and a complaint was lodged with Corporate Great Clips for the traumatizing and unauthorized masculinization of my hair. Lo and behold, I get to work an hour after the disastrous haircut and I'm told to go home today. I need to report to HR in the morning to go through the termination process for violating the employee dress code. DO NOT under any circumstances think that you can verbalize to your stylist that you want a clean-up/trim of your current hairstyle and walk out with anything less than a butchering of your hair. You will instantly regret your decision to stop in "for a quick trim". read more

The worst haircut Ive ever had, Julie should be fired. She didn't wet my hair before she cut it or combed it so everything hurt, and she removed WAYYYYY more than I asked. read more

I am śill growing out one of the worst cuts I have ever had - from this place. My hair is completely uneven and not at all what I asked for. It looks horrible! I called the manager who offered to look at it but it was cut too short so I don't want anyone (especially from Great Clips) near it. She said the senior manager would be in touch. That was 3 weeks ago. Most stylists are mediocre there but the one who ruined my hair should come with a warning. Needless to say, I will not be getting my hair cut for a very long time and when I do, it WON'T be at Great Clips. NEVER AGAIN!!! I would not recommend this place to anyone. I would never want anyone going through what I am right now. Most hair cutting places want their customers to be satisfied with their cut. I don't think this place cares. Shame I wish I could leave a negative number of stars for a rating. read more

I've been going to great clips for well over 15 years been staying with the same stylist all those years even if she moved locations now she's over at Waterview has been for a few years and she is the manager there she always has been outstanding and so is all the crew great personalities wonderful treatment and you go in a mess and you come out looking like a queen thank you so much for all you do Mandy read more

My sister is/was a frequent customer of Great Clips but will likely never go back again. She had a humiliating experience yesterday. When she went to get her hair cut, apparently "Lisa" was very rude to her and asked her "why are you here, you are never happy with what we do". My sister is 81 and wears a very short cut. She does not remember complaining only asking that they cut the back of her hair so it's off her neck. Seriously, is this the way a business should treat a good, elderly customer who comes in every 3-4 weeks? Very sad! read more

This is one branch of a big chain. The good news is- * Clean and neat * Competitive pricing * Decent hours * In and out relatively quickly with no appointment The bad news is it can be difficult to get the same person each time. If that's important to you another alternative may be your best choice. read more

Hi Angela, I'm Sorry but your sister misinformed you of what really happened. Your sister has been coming to us for awhile now, unfortunately no matter how happy we have tryed to make her or how much time we spend with her she NEVER seems to leave happy. The other day your sister came in and I happily took her back because the other stylist that was there had previously cut her hair but felt she was not able to make her happy last time. You're sister sat down and during her consultation became disrespectful to me, saying things to me like, "I'm the hairdresser and I should know what I'm doing." And "I should just cut her hair because it's my job." Again, this was during her consultation, the part of my job where I'm supposed to be consulting with her so I can give her the haircut that she wants. And knowing she normally leaves unhappy I was really trying to have a nice solid consult with her to try to turn things around, I WANTED her to leave happy this time. But she refused to consult with me. She wouldn't give me anything to work with besides, "JUST CUT IT." Maybe this is part of the reason why she always leaves unhappy and the stylist working with her always feels defeated. At this point I felt I haven't even begun yet and she's already not happy, I also felt belittled and disrespected by the way she was talking to me like I was a complete idiot all because I wanted to understand what she wanted me to do. I explained to her that our job is to make people feel good and we truly work hard to do so, the last thing we want is to make ANYONE unhappy. I knew I wasn't going to be able to do that for her. She ripped her cape off and then approached the other stylist who was busy with another customer and became confrontational with her. The other stylist had to literally say to her "Mam, please. I am with a customer right now." At this point I walked up to the front to take care of the other customers waiting. She then came back up to me apologizing to me for being disrespectful and literally begging me to sit back down with her and cut her hair. She told me she was just having a bad day and didn't know she was being difficult but that maybe she is a difficult person and she was sorry (those were her EXACT words) I agreed to give it another shot. Again, I was determined to make her happy that day. We sat back down and I cut her hair, we talked, I listened, and I "thought" I made her happy, she told me she would be back and she was going to specifically ask for me. When she got up she even asked to hug me and I hugged her. When she left other customers commented on how well I handled the situation. One actually said, "Some people you just won't EVER be able to make happy." I am sorry we weren't able to make your sister happy, we ALL truly tried. I hope that in the future she finds another salon that she can walk out the door with a smile on her face. read more

Girl cut my hair into a cone shape when I asked for it to be combed over. I'm sorry, should use her own common knowledge to know you don't start clipping away all at once. Got my hair messed up twice at this location. She must felt in a rush cause that was the quickest and worst haircut. Great Clips, please do not keep a template as a guide to cutting hair. She said she'll update my preferences on my profile. No professional barber does that. read more

Great Clips - Tell me how you comb this over? - Hair Salons Near Me - Drexel Hill, Pennsylvania

The girls here are amazing! They really go out of their way to make you feel like you are not just a customer. They talk to you about stuff you brought up 2 months ago and are truly engaged in the conversation. On top of that, my hair came out great! Needless to say I will be back, yet again, for a wonderful chatty cut. Ask for Lisa or Ashley, you won't be disappointed!!!! read more

Sooo pricey now! They just charged $25 to dry my daughter's hair after a trim!

My mom and I wanted to try great clips so we tried the one in the pilgrim garden shopping center in Drexel Hill PA. Worst haircut both of us have ever gotten will never return again read more

I bring my son here for his haircuts and the Stylists consistently do a great job. They maintain a computerized record of the clippers that were previously used, so there is no guesswork in trying to figure out what made the last haircut so great. The salon is tastefully decorated and I've never had to wait more than about 20 minutes - usually there is no wait at all early on a Saturday morning or weekday evenings. You can also use the computer check in service to reduce your wait, but I haven't found the need. They have lolipops for the kids after a job well done. High read more

Quality hair cut from friendly stylist. Not a high end salon and not priced like one. In cut and out. Much better than the city ave location which is more culturally diverse. Need a quick cut, this is the place in Drexel hill. read more

3 strikes and they're out. There are plenty of other local places that are inexpensive that will give you a good cut. I've tried them as well as others I know, and it's not worth having them ruin your hair then you have to grow your hair out just to have another stylist fix your cut. Skip, skip skip! read more

Went Monday morning however, the $7.99 sale ended on Sunday. Signs were still up everywhere. I kinda thought they'd honor it but no such luck! I worked in retail for 30 years. It was the policy to honor a sale price until ads were removed. read more

I had a great experience there today.Very friendly and clean,very little wait time.They want to please you by asking exactly how you want your hair cut and taking the time to be sure you are satisfied.I will be returning. read more

I've been here quite a few times and never had a bad experience. Everyone here is so pleasant and the store is clean as can be. $13 haircut - yes please! Keep up the good work! read more

I Highly Recommend The Hair Dresser Kristen. Kristen is very sweet and does a very good job on hair cuts. Great Clips is very Neat and Clean. read more

Usually my experience is great but last time I went I showed a picture and it ended up looking nothing like it with straight across bangs rather than angled side bangs which I asked for consistently. The stylist ignored me. I regret still tipping her good and not complaining because I have social anxiety and the bangs were too short to salvage I know I won't be going here again. I've had better results at the beauty school which is much cheaper. read more

Insanely rude receptionist who would not answer my questions and cut me off twice rudely during a 1 minute phone call.

What a rude, snotty staff....even laughing and saying they don't want to work on you to their other co-worker like you're not standing right there in front of them when we're donating for locks of love. It's not like anyone was even in the shop when we came in. Wow...thanks Katie. I don't know why we just didn't leave if it weren't to donate the hair. A tip shouldn't have even been given to the other co-worker who seemed to tolerate us until she was given the more than deserved tip for her attitude. What a disappointing visit to Philly, especially when we were out to do a good deed. read more