I just got back from my appointment at Mallard point in Decatur, Alabama. I booked an online appointment when I arrived. I was checked in. Just like normal. As soon as she checked in and she said she had a chair for me. we sat down, we discussed what I was looking to get done with my hair. at no point did she seem to care about my concerns. I did ask to get my hair washed out as I always asked that same question. For some reason here in Alabama, your teammates don't seem to want to do that service. If there's anyway to look at my account, you'll see that I have visited several locations across the US and have found good associates in them. Not this one.
Total time the chair couldn't have been more than five minutes. She tossed a mirror up asked me if I needed my glasses, I responded no. Once we were done with the lookover, she simply walked to the cash register turned, looked at me and was ready to cash me out. Not, what do you think, no rinse as requested. No I did not mention the lack of enthusiasm from her, as I could tell that she was having a rough day. I simply drove straight home and showered due to the amount of hair down my back. Yes, I do have those one or two hairs popping up, that is why the rinse.
At this point, I'm done with Great Clips but I just wanted to let you know so that may be at some point future customers won't have to deal with this.
I rate this a 2 because NOT ALL GREAT CLIPS HAVE BAD CUSTOMER SERVICE. read more