First experience 5 stars. My last experience 1 star. This time I had Christian who was neither that nor the manager he claimed to be. He couldn't even manage to keep his pants from falling off so I'm not sure how he thinks he can manage a business.
When I spot a guy who walks slow, shuffles his feet, mumbles and acts like he is suffering from a perennial hangover I usually just leave. However, my previous visit was so good I thought I would push through. I regret that decision.
BIG TIP: I asked for the basic oil change. It's a little bit of a scam here for unsuspecting customers; they call a deluxe oil change including vacuuming and topping off fluids the basic or standard oil change. So when you say "regular, standard" or "basic" they upcharge you. You have to make certain "Hey guys I can vacuum my own car and save $15 so just give me the rock bottom cheap oil change please!"
I don't like being hustled, lied to or deceived. So that's for starters. Then this kid, who couldn't shift out of first gear and who had more in common with a South American Sloth than a young American man had such a disconnected arrogant attitude I realized I had made a mistake.
At the pace of a snail he begins vacuuming my car. I run out and stop him saying I only wanted the basic oil change. He then lectures me about their pricing, as if. Really? You want to debate deceptive words and semantics?
The he puts the keys in my door and closes the door. SO boys and girls when metal keys hit paint what happens? Does anyone in class know the answer? So I run out AGAIN and ask him to take the keys out of the door because every time he closes the door the keys slam into the paint. You would think he was a staunch Catholic and I insulted the Holy Mother.
"Never had a problem before" was his response. God in heaven I was trying not to hate this kid. Brilliant communication and customer service. Yes, great business model - let's insult the customers, deceive them into paying higher prices and then treat them like garbage. Well done!
Then when I got home the dipstick wasn't even pushed all the way down. So when I have a great experience one time and miserable one the next I don't go back, ever. Why? Because as a paying customer I want consistency and dependability. Is that too much to ask? And I really don't like being talked down to by some baggy pants punk with his backwards hat.
Probably the owners son and the job was just handed to him because of his last name. That's the vibe I got. Lazy, slow moving, arrogant, condescending, deceptive. No thanks. I'll pass. Never and I mean never coming back. This is what you get when you have a small town business with no competition. read more