This car shop never did the repairs they said they did. I was a struggling single mom and it left…read moreme without a vehicle for awhile. These people are anything but Christian.

Very fraudulent business. Lied to me telling me I needed new shocks, and that the rear ones were…read moreslightly starting to leak. They quoted me $4000.00 for this. Took over to Les Schwab across the street, and they inspected the truck. Les Schwab said the shocks were definetely not leaking and that the boots were in great shape. I firmly believe they get a commission if they sell. Also after fixing my water pump, I get home and the check engine light comes on. Took it back only for them to tell me that 3 of my spark plugs are loose. They wanted to also charge me to fix this, but fortunately it was still under their warranty that I had previously done with them. I have spent over 15k with these guys in the past 5 years. I will never take our family cars here again. I left a review for Kyle the owner but never received any message or call from him. In ending, instead of being called Christain brothers, it should be called fraud brothers, because that is exactly what they are doing to consumers.

I dont think vacuuming out oil is sufficient for 110$ service. And when they filled my oil. They…read moresomehow flooded my intake with oil. So I had to take apart my air intake and remove throttle body. Is was covered in fresh oil. So I had just happened to plus side at least my oil wasn't overfilled. A great side note after this. I will just be doing my own oil changes way cheaper. I know what oil I'm putting in. And removing all oil from pan rather than quick vacuum

They are in a money grab right now. I've been going here for years and paid for the upgraded…read moresynthetic oil that they said lasts for 10,000 miles (making it worth the extra charge for the oil). This time I noticed the tag said it was only good for 5000. I went back and asked and the SAME SHOP said no oil last for more than 5000 miles and corporate wants them to put 3000 on the reminder sticker. They are changing the rules so they can make more money. I used to trust them but I will never return.

Mike and his team were super friendly and helpful when i explained my situation. Able to get help…read morewithin 10 minutes of showing up

DO NOT COME HERE!!! They lost a bolt to my skid plate and lied about it. Then they took off my…read moreengine under cover seal for my 2020 4Runner and never put it back on. When i asked them about it they said it was never on there which i know is a lie because it was on there a few days before when i was working on my car. Worst experience I've ever had with a car shop. I wish i could give them 0 stars.

i've always been treated with the upmost respect at all Les Schwab locations. I've never been to…read morethe specific one however I was helped by Stephen as well as leslie I believe were their names. My car unexpectedly had two flat tires from some nails and I immediately had AAA tow them my car. They got it ready and fixed in a very short amount of time and told me they truly believed you shouldn't be charged for a flat tire or a rotation. I've never had a bad experience, but on all the stress I had today the last thing I needed was about my car while at work I was able to pick it up with no problems and was completely taken care of this is a wonderful location thank you to all the workers

I picked up a nail in my tire-of course I noticed it and the flat on a Saturday morning. I called…read moreLes Schwab and asked if they had time to fix it and they said yes, bring it right in. The repair was done within an hour and to my surprise; when I asked how much, they said it was free. You don't hear the word free very often so for their kindness, they will get my business moving forward. Thank you Brian, Leslie and everyone there!

Asked them to repair my 2017 Pacifica. The part they changed had nothing to do with the fault code…read moreand didn't fix it. I ended up repairing it myself. It needed a new camshaft and rockers arms on one cylinder head. Runs great now. No fault codes. They refused to partially refund the repair they did nothing. Variable valve lift and variable valve timing (cam phaser) are completely unrelated mechanical systems. It never had a cam phase fault, but that's the part they replaced. They lost a customer for life.

Overpriced and Off-Base at Brakes Plus -- Monument Auto Clinic Saved the Day…read more I took my vehicle to Brakes Plus for a rear brake evaluation and was quoted a sky-high price for repairs that didn't add up. The diagnosis felt rushed and exaggerated, and the cost? Let's just say it was closer to a luxury dinner than a brake job. Thankfully, I trusted my gut and got a second opinion from Monument Auto Clinic, where Bob and his team were everything Brakes Plus wasn't--honest, thorough, and fair. They did the actual needed repairs for less than the cost of a meal for two, and explained everything clearly without the pressure or upselling. If you're in the Black Forest or Monument area, skip the chain and go local. Bob and the crew at Monument Auto Clinic are good folks who treat you like a neighbor, not a number.

This place did nothing but rip us off today. We've been taking our cars and trucks to this place…read morefor years, but we will no longer be taking them here. I brought my truck in today due to the check engine light. My code reader gave a single transmission-related code, which I also provided to Big-O when I dropped off my truck. After running their own check, they recommended a transmission flush which they were wanting to charge me roughly $1100 for. That price seemed extreme, so after calling Nissan to see how much this service runs (which is only about $450), I told Big-O not to do anything, that Nissan will do this for less than half the price. Upon picking up our truck, they still charged us $90 for doing absolutely nothing but running the diagnostic codes, which is exactly what I did and provided them the data for. We tried to give them the benefit of the doubt after poor customer service a couple months ago with a scheduled oil change, but this is much worse than just poor customer service. We feel ripped off and Big-O just lost two longtime customers.

I have bought many tires from this location. They advertise if you buy from them they will fix the…read moretires you buy from them free of charge. I took my Lexus to them to fix a slow leak possibly a nail in the tire. They refused to fix it stating not enough tread when there was plenty of tread on the tire. I will never buy any of their high priced tires again as they do not stand behind their product.

I took my wife's Jeep Wrangler in for an oil change. Some weeks later I noticed a puddle of motor…read moreoil on my garage floor under the Jeep. This is unusual because it's never leaked in the past. It only has 42k miles on it. I decided I'd better check the oil level since some had obviously leaked out. The dipstick showed that the oil level was about 1/2" above the "full" mark, AFTER leaking maybe a half pint on the garage floor. Apparently the tech overfilled the crankcase when it was serviced. So, now I guess I get to deal with a leaking rear main seal thanks to the carelessness of Grease Monkey. There's also black grease on the driver's side carpet from their boots. These guys used to be conscientious and reasonably priced. I don't think they're any better than Walmart's Tire and Lube Center nowadays. I'm not going back to Grease Monkey.

The guys were quick with my oil change they offer a free car wash friendly. They also top off your…read morefluids

My wife and I came "back home" to Monument/Palmer Lake in 2017 after being away for almost 40…read moreyears. I was driving a Toyota Tacoma at the time and when I needed to have the oil changed, I asked some of my old Lewis Palmer school pals where to go. They said, "Facinelli." I did ... and I have not been anywhere else for my service requirements. And when I was looking at new Tacoma's, Tom did a very thorough inspection, found a few problems and they got fixed by the dealer before I actually purchased the truck. I would trust no one but Tom and his crew to do any work on my Toyotas.

Quality services for our two Japanese cars! Will be long time customers. Tom and his mechanics are…read moreable to explain in detail what needs to be done to fix our vehicles.