Staff are professional, the quality of the product (tires) is excellent, the service was prompt.read more

Had $4000.00 work done on Friday including a new set of tires, had a flat the next Tuesday went in…read moreon Wednesday morning to get fix had to come back 1:30 later to get service. Plus was double bill over the weekend till Wednesday finally came of one account.

My CEL ended up turning back on multiple times. Each time, I brought my car back to this location…read moreand they were unable to diagnose the problem and the communication I received was delayed and completely inadequate. After multiple visits over nearly a month (most of which they kept my car), they informed me that I needed to bring my car to a Chevy Service center to be diagnosed, where they (Chevy) informed me that I had a timing chain rattle, indicating that I was near engine failure AND that they would need to re-replace the parts installed by Brakes Plus in order to even diagnose the problem properly. I am now out the $3000 I paid to have the fuel injector system installed, my car AND a months' worth of work (I am a delivery driver). I have completely changed my opinion of this location and will no longer be using them for any services.

Coolant flush , just bought a car and noticed it had some specs in the coolant reservoir. Came here…read moreto get a Coolant Flush and they didnt flush anything ,Didnt tell me until after that he put generic Coolant and said it would be Okay instead of notifying me that he didnt have the right coolant. Still has black specs 95$. Lazy Job

Another pleasant surprise, right here in my little town of Firestone! Honest repairs for a great…read moreprice. You are sent a detailed report (broken down by area of car), with images of who is working on the car, and what parts of the car are being considered for repair, and color coded as to what needs to be repaired or not (green, yellow,red) Work done on time, friendly staff and knowledgeable, not out to over charge or over work. We will be back!

Honest mechanics and garages are becoming a rare thing these days - sad but true. These guys have…read morebuilt a solid reputation for their honesty and integrity, and also their KNOWLEDGE AND ABILITY to work on today's computerized, fuel injected vehicles. For this reason, they will always get my business unless it is absolutely necessary to go to the Ford dealer (in which case I only recommend Sil-Terhar in Broomfield). My F150 recently needed a new battery, and at the time the old one died for the last time, my heater stopped working. They could have told me that I needed a new heater core, new heat/ac blender actuator, or blender door (all ranging from $250-$400 in repairs). Instead, they took the time to troubleshoot, and only needed to reset the HVAC module - less than an hour's worth of labor and no parts. What's more, they contacted me mid-day (same day) to let me know that it was ready to be picked up. Many other garages would have torn my dashboard apart and gone the wrong way with troubleshooting this. I don't have enough words to express my gratitude for their professionalism!

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

This is my favorite auto repair shop. I trust them with whatever, needs to be done to my vehicle.read more

I recently had the clutch begin to make noises so I had it towed to Hands on Auto Tech for a…read morediagnosis.. There was a problem with the communication surrounding the tow transfer so I started my experience with Hands on Auto Tech with some trepidation. Tom handled the situation and we moved onto the real problem with my truck. The diagnosis was the clutch so I approved the repair and waited a few days for the parts to arrive and the repair to proceed. After the clutch was replaced another problem with the operation of the clutch was discovered so I agreed to the additional repair and another day for repair. After a week I was reunited with my truck. The repair was costly, lengthy and unexpected but coming out the other side of this experience I learned a couple of lessons. 1. If you have your vehicle towed to a shop follow the tow truck to the shop and verify the transfer. 2. Communication and follow up throughout the repair are key Tom was great to deal with and I feel that he was honest with me about the repairs needed and the cost of those repairs. Having recently moved to the area I feel my vehicle maintenance and repair needs can be checked off the list. I can recommend Hands on Auto Tech to anyone needing an honest repair facility and Tom as a good guy to deal with.

Brought my '93 K-2500 ext. cab pickup in the previous week to get a rear differential gasket…read morereplace and oil change and for a mount piece for the engine oil filter, both of which were leaking. Got it back after a few short days and will be getting some further work done as time goes on. This truck had belonged to my former landlord whereupon his daughter sold it to me as the old boy had gone to a retirement facility. In his later years maintenance and repairs had been let go but being sturdy and strong running, I bought it and am slowly bringing it up to snuff and it is good in the event I should need to do any long distance traveling with it. . Attended the new shop opening, located just off I-25 and Colorado route 66, where I met Mr. Maggio's family and some of the other customers who call Hands On Autotech their home for vehicle repair and servicing. I first went there based on the recommendation of the Martino troubleshooter show on 630 KHOW AM radio; 10 AM - 2PM, M-F. My opinion is that Tom's shop takes something of a scientific approach to vehicle repair and will go more in depth with an analyses than another shop I had been to for an issue with my '99 Tahoe. As an EV owner himself I gather that Tom is up on the current tech, perhaps more than some other places who would have men of my age (68) from the "dinosaur era" of automotive tech working at their shops.

Great customers service. Justin was amazing with everone coming in and was positive the whole time…read more Had a oil change and will be back.

I took my car to DK and they couldn't find a reason why my tire was leaking. They gave me back my…read morecar with almost 10 psi less air in each tire. Fast forward a day later, tire still leaking. Took it to Big O and Brian found the nail and patched and plugged it for me. Returned it with required psi. Thanks.

I WAS a new customer, went to go get a headlight changed because it ran out. Mind you my car was…read moreold (2010) so i would assume they would charge me between $120 MAX. All they had to do was just take the light out and put in a new one. They decided to take more than THREE hours. Which caused me to be late to work, even though i booked this appointment with extra time, just in case it took longer. So if it was barely busy, just a headlight i had a week ahead appointment and yet it took 3 hours to change?.. The thing that made me a little annoyed. was the fact that they charged me around $300 so double of what i had in mind. Definitely scamming situation. Later that week, I had to go to Grease monkey because not even a week in my headlight, went out completely. This was so frustrating because i know i overly paid, i even asked the workers at Grease monkey and they said it shouldn't even cost or take that much for the headlight it's self. I went back to them, they did see my car as soon as I told them what happened, which i respect. They said i would be looking at the same price once again. NO thank you! Do not come here unless you know your prices. I know they charged me a lot for labor, but you guys had at least 2 other people in the waiting room decent amount of workers, and yet they decided to charge me a huge amount for the "work" labor. Barely needed to touch my car. If anything i just recommend going on youtube and finding a tutorial. I could have saved myself all that time and money. But if you guys need a close place, Definitely go right across! much better service! and are actually reliable and don't just see you as money walking in and out.

I received some great service from Stu and Taylor and one other at this Firestone today. I…read moreappreciate the time put in on the analysis of whats needed, and the service done to my car - thank you! I have been a Firestone customer for quite a few years, and all around appreciate the lifetime service options they offer.