About 5 weeks ago, we had our oil changed at the Beaver Dam location. After paying, we went on our way. 30 miles down the road, our oil light came on, and we pulled off the highway and looked underneath the car, only to see oil dripping out. We immediately called Grease Monkey, and were told to have the vehicle towed to our mechanic for diagnosis. The manager asked if he could come look at the vehicle and he would bring some oil. We told him that we would prefer to have our usual mechanic look at it instead. The manager told us to save our receipt, as they would pay for the towing and the repair bill. This was on a Friday evening. We had to have relatives come get us from the side of the road, we paid to have our vehicle towed to a mechanic, and were without a vehicle all weekend. Monday morning our mechanic looked at our vehicle and told us that the oil filter was not screwed on tight and that we had oil all over inside the engine compartment. We had NO oil left in the reservoir. 6 quarts lost all over the road. We have submitted the bill in person to the manager TWICE, and have emailed the invoice to a Mr. Trevino TWICE and haven't even gotten a response. WE have also inquired to Mr. Trevino 3 times asking what was going on. We have stopped in to the Beaver Dam location several times, only to be told that they "were working on writing us a check." This is beyond ridiculous. And, Stacy T., before you reply with the "reach out to us so we can rectify this situation immediately"...you HAVE ALL OUR INFORMATION ALREADY, we have sent it 4 times!!! This time, we want actual ACTION on your part, not just words. You've blown enough smoke up our ass. Have someone who has the ability to write a damn check contact us immediately. Along with the $170 tow bill, you should, at the least, reimburse us for the oil change as compensation for our time and inconvenience. Mr. Trevino and your Beaver Dam manager have our contact information. I am initiating small claim action through Dodge County, have a sworn statement from my mechanic diagnosing the NEGLIGENCE on Grease Monkey's part, and I will be using my experience in Public Relations to spread the word far and wide what a disreputable, horrid company Grease Monkey's is, and what our miserable experience has been with you. Social media will help me get the word out, and if we haven't been paid IN FULL by 7/9/25, I will be sitting right out in front of your Beaver Dam location with a nice big sign warning all potential customers of your shoddy workmanship and your lies. I have off all summer, and I love getting tan. I'll sit there all summer if I have to. We're sick of getting the runaround from your business. Do what you have promised to do (at least 4 times), and pay up!
Jamie Jahnke 920-344-4381 read more