Honest, thorough, and fair. Period. I took three of my vehicles here in a week's span. New…read morecustomer. They listened to my issues, properly and accurately diagnosed the problem, and offered appropriate solutions. Communication was terrific! In one case, I thought that I had a coolant problem but after thorough testing the vehicle came back clean and no unnecessary repairs were recommended. Honesty creates loyalty and this shop has won my business!

Brought my daughter Toyota in to check hybrid system and I'll just say that Tyler and team have…read moremade a new customer. Over the top, very highly recommend! Thank you Tyler

Honestly couldn't be more pleased with the customer service, friendliness and up front honesty…read more It was my first time in and def will be my go to for all future visits for my baby :) nice little waiting area if you choose to wait or not . Followed up with emails introducing themselves which made you feel like more than just another customer . You can definitely sense the idea they are building clientele / relationships and not just trying to gauge you at the get go . Totally worth it . Thanks to my husband for making the appointment . Again another great locally owned business that deserve the kudos they receive . Will definitely return :) Thanks guys !

I am extremely disappointed with my experience with Rocco's. I came here because I wanted an…read morealternative to the BMW dealership and, more importantly, I wanted to feel that I could trust someone to be honest with me about my vehicle. I paid over $3,000 to have my BMW's air-conditioning repaired. After the repair, I had to bring my car back because there was now a problem with the fan--something I had not experienced before bringing my vehicle in. I was then told it would cost approximately another $900 to repair. One of my biggest regrets was telling them what the BMW dealership had quoted me--close to $5,000. In hindsight, I feel that sharing that information put me at a disadvantage. Instead of walking away feeling like I saved money, I walked away questioning whether I had been treated fairly. When I returned, they did explain what they believed was happening with the fan. However, from my perspective, if the fan was already having an issue while the AC system was being repaired, I should have been contacted and told about it before the original repair was completed. That would have allowed me to make an informed decision before spending thousands of dollars. At this point, I honestly wish I had gone to the dealership. I may have paid more initially, but I would rather have paid more and walked away confident in the work than spend over $3,000 and then be told I needed another approximately $900 repair for a problem I wasn't experiencing beforehand. I waited before writing this review because I didn't want to post something out of frustration. Months later, it still bothers me. For me, this is about more than the money--it is about trust. Unfortunately, I left this experience feeling that the trust I placed in this business was misplaced. Based on my personal experience, unless you are a mechanic yourself or know enough about cars to question what you are being told, I would not recommend trusting them with your vehicle.

Went to get my oil changed, coupon showed 54.99. Great price for full synthetic engine oil…read more However, needed a cabin filter change. Never gave me the cost.. the cost was $58.26, low cost of a filter is about $15.00 high cost about $24.00, time to change it about five minutes. That's were they get you on a oil change.. Nice staff, not very careful on keeping your car clean. My car a 2022 Pacifica, my recommendation, best to go to the dealer. Dealership is expensive to but you know the know the car. Also, they always say upfront your cost, I just feel I was screwed, or got the same cost but was thinking I was getting a good deal because of the coupon oil change. Management did call me & offer to credit me the cabin air filter. I did not take the credit & he admitted they should have told me the price up front. Therefore I will give them four stars for being honest..

We came to True Automotive of Marietta due to an oil leak. The service advisor, Raul Monje had the…read morecar inspected and found other things that were wrong. He gave us some great suggestions but because the car was old, we decided not to have some of the work done. We appreciated his honesty, he's very professional and we would definitely come here again. In the automotive profession it's not always that you find someone who's like this and not trying to take advantage of you. Thank you Raul as you're a true gem!

I have an '89 Land Cruiser whose exhaust system began to sound like a dragster. I called and spoke…read morewith Ben (general mgr. at High Tech) and he asked me to bring it in and they would take a look. The shop is good-sized and was packed with cars needing service. Ben squeezed me in, and Cody got my LC on a lift and determined what was wrong. The service I received was exemplary, and because of their courtesy and professionalism, I plan on having them work on my transmission. These folks are trustworthy and pros. I was very fortunate to find them, as not many places would even look at an '89 vehicle. There were many newer-looking cars waiting to be serviced. Thank you Ben and Cody! John Oliva

The Hi Tech team : Ben and Crew are THE BEST.... I thought I needed a service between the last…read moremajor service (a year ago). I guess, just for peace of mind on my part. Ben and Crew took my vehicle in and gave it a thorough diagnosis and road test. Checked it and give it a clean bill of health, thereby giving me peace of mind. The price for the mechanical service is always, more than fair.. The customer CARE and attention is PRICELESS... These are the type of guys, you just want to buy lunch for. Thanks Hi Tech, Willie S.

I setup an appointment online, very easily. The day of my appointment. I asked for a 25,000 mile…read morecheckup for my 2020 Lexus. The wait was not overly long; the waiting room was fine, and I was treated professionally and with courtesy every step of the way. The bill for the service provided was surprisingly low. The person I dealt with explained what was or wasn't done and why. Much appreciated. I am a happy customer all around.

After a long trip from Massachusetts to Kennesaw to visit a friend en route to FLA, I noticed there…read morewas a some sort of liquid/moisture on the asphalt where the car was parked. I spoke to Bill and he told me to bring it by and he might be able to get it on a lift and check it out. Even though the shop was pretty busy and backed up, he managed to fit me in. He checked it out, and determined that there wasn't a leak and everything was good. He sent me on my way with no charge. Fantastic and friendly service, really helped me out. Highly recommend this place.

I talked to the Korean guy at the desk about getting help installing some under glow underneath my…read morecar, and he said it'd cost me about $135 for the labor. I was like cool. Well when i actually waited for them to work on my car, one of the two led kits didn't work, so, I had to leave and get another kit from AutoZone ($100).. The Korean guy didn't wanna finish the job, and told me to reschedule for another week. I was like - "you had time to work on installing the lights earlier, now I have to wait another week, and it's an hour job?" I felt like he was pushing me away, because the job wasn't a lot of money. Then called me back probably after feeling guilty and told me to be there in 30 mins. When I returned, the guy that was ACTUALLY working on the car said he'd charge me $150 instead, and I still didn't have a problem with that. Once again, I waited in the lobby until the job was done. The Korean guy was walking out with some staff members / guests, and it felt like he was tryna be funny when he asked me - "Why are you still here? Are you waiting on your car (In front of them)." In my mind I was thinking - why else would I be here? Im a black business owner, investing in your service, what other reason would I be here (as i waited playing a game on my phone)? Later the Korean guy came back, and was like - "alright they're done, but ima have to charge you another half hour for $185," I was like - Oh that guy who worked on the car said it was gonna be $150. He then went into some explanation about 'the part' (the led kit) not being theirs, so he has to charge me more (didn't make sense at all). I knew i was getting scammed out of money. So, when i proceeded to pay for the work, he said - alright it's gonna be $217.39 (just to install some lights), I was like, "I thought you said it was gonna be..." (At this point I knew I wasn't coming back, if he was gonna do a black ppl like the way he did me, I would have never come by).

Been going here for many years now and have been CONSISTENTLY satisfied and impressed. My very…read moreparticular friend turned me on to them probably 10 yrs ago at their original location in Marietta. Peter is simply a pleasure to work with as he is honest, trustworthy, talented & knowledgeable and very easy to talk to as he gives you his undivided attention. He doesn't try to sell services or repairs you don't truly need, and he leaves his customers in the drivers seat of decision making. He adequately provides his customers the accurate info needed to make said decisions. Simply stated, GO HERE and be set at ease knowing you're being well cared for honestly.

I was able to get a same day appointment for an alignment on my FRS…read more The customer service was amazing, the waiting room was very comfortable, and you can actually see them work on your vehicle from the lobby. Apparently, the alignment machine they use is one of the best on the market, as they do focus on the sport car community; however, I did see a few non-sport cars in the bay as well. After a month, and a drive across the East coast, my car drives like it did the first day I purchased it off of the lot! The prices as fair, they offer financing, they're customer- oriented, and they're locally owned (which I appreciate and like to support). I'm very pleased with my service, and will return for other maintenance throughout the year. Thanks Mike and Rob!

Very nice people in the office, but they charged me $357 to change out 4 spark plugs! My bad for…read morenot asking as they were doing a handful of things. But that is fucking bullshit. This is why people don't trust mechanics.

Overall, I had a positive experience. The repair was done correctly, and my car has been running…read moresmoothly ever since. The waiting time was a little longer than I expected, but the result was worth it.

Excellent value on the 'Fall' maintenance promotion!!…read more Easy to make an appointment, professional service, and customer service. Clean waiting area with snacks. They provide a detailed inspection report with photos that addresses immediate attention items, and items need attention later on.