I wish I had read more of the bad reviews as my experience was the same. When a company is not…read moreorganized it's a pet peeve of mine. I was told 8am arrival, got a confirmation text at 9:30pm the night before. When I called to let them know that someone has not arrived yet and it was already 830am, I was told there was confusion, then 1 person shows up. I have a large home, at least 2 are needed. I, then get told, the other will arrive at 10 "we stagger them" yah, right They don't show up till 11:45, then a third person arrived after 2pm. None spoke English, which is fine but they need to be able to at least communicate with me in basic things. I couldn't even tell her specifics without Google Translate. I was already frustrated with the whole situation. The ladies did their thing but it definitely was not worth the $420 price tag. I'm still picking things off the floor, there was a dirt mark left on my brand new painted walls and just saw a scratch and my brand new painted floor boards. Then I was asked for payment and the lady stood on top of me till it was made. Definitely would recommend them to get things more organized and would not hire again unfortunately. UPDATE - the house is large if you don't think 2,200 sq ft is large, then I'm not sure what you would considered a large home. I also said once as you claim I repeat. I have 5 bedrooms., 3 full bathrooms. I didn't realize I had to request English speaking, shouldn't you ask if that's something I need? Your cleaners were late and your stagger excuse I believe is the cover that. None of that was explained to me prior to the job. I was only asked to look at things at the end when they had already cleaned up their items, the floor is something I'm still picking things up from. They even redid one side and still not fully clean. Instead of apologizing for my experience, you are making it my fault. I think you guys need some work on customer service. Once again, would not book again. My backsplash still had stains I just cleaned, I swept after them, they threw trash in the green bin and without paying attention, threw away my grocery bags and items

I hired them to clean two of my job sites, one in Norco and the other in Newport Beach. They did a…read morefantastic job in both locations. Communication was easy, mostly via text. They could send cleaners on a one-day notice, which was a huge plus. Pricing is very reasonable, and you get a high value for your money because they care about customer service and doing the job correctly. Highly recommended for any cleaning services.

I really wanted to love this company based on their 5-star reviews, and we had high hopes since we…read morehired them for some extra help postpartum with a newborn at home. They were able to get us scheduled quickly and came the very next day, which I appreciated. The arrival window was 12-1pm, but they showed up closer to 1:45. I told the three ladies everything we wanted done: floors, kitchen, bathroom, baseboards, furniture, windows, etc. They got straight to work and were very efficient. I also specifically asked that they use only our cleaning products due to having a newborn and personal allergies. At one point, my husband noticed they were using their own product and had to remind them to switch back to ours. This frustrated me quite a bit, especially since I had mentioned this to the office as well the day before. We had booked 3 hours, but they finished in about 2 hours and seemed rushed overall. A few areas were missed, including under some appliances, parts of the baseboards, the windows, and dusting our console table and dining room table. When my husband reminded them about the windows before they left, it was wiped quickly with a cloth rather than properly cleaned, which felt a bit rushed. I had mentioned the windows specifically when they first arrived, so it was frustrating that they missed it and when reminded, they wiped it down very quickly. Communication was a little awkward. If they had a question, they would call their office, and then the office would call us. I completely understand there may be a language barrier, but it did make the process feel less smooth and made us feel as though we couldn't specify our wants directly. We did ask for a small discount due to the late arrival. They were hesitant, but ultimately took $20 off. Overall, the areas they did clean were done pretty well, and I appreciated that they wore shoe coverings in our home. I just wish the experience had felt a bit more thorough and aligned with the 5-star expectations.

Thank you Iris for having your ladies come and clean. They were so sweet and did an amazing job…read more I work a lot and have a full house. I will contact you to do this monthly. Thank you.

Literally just got our house """""deep cleaned"""" by this company…read more I DO NOT RECOMMEND THIS COMPANY TO ANYONE AT ALL. We recently just got our house renovated and painted, the ladies that came somehow managed to scrub and rub off a lot of the newly painted wall and created even more mess. The house was already cleaned about 90% because we we're getting ready to sell the house. They did a terrible job at cleaning EVERYTHING they touched. The blinds and window cracks were still dirty and filthy. They charged us $450 and to be completely honest with y'all, it's not worth it at all. We tried to negotiate the price because the work done is not worth the price at all. Blanca, the owner, proceed to argue and raise her voice stating that she will call the police. She was extreme rude and unprofessional. Literally have never encountered someone this rude and awful before. This whole entire experience was nothing but a huge disappointment and a waste of time AND money. SO TO SUM IT UP. DO NOT HIRE CLEANING CREW FROM THIS COMPANY.

The first time I booked Blanca, she and her team were amazing.My mother was dying from cancer, and…read moreI needed help staying on top of things at the house. I booked her for a deep cleaning, which was $140. I really felt that they did a great job and intended on hiring her again, which I did recently. She came last Friday, the day before the service for my mom, who passed shortly after Blanca's first visit. She only brought one other person this time, and they go to work immediately while I looked through photo albums of my mom for a slideshow I was making. It was a very emotional time, obviously. There was no discussion; she was not asked nor instructed to do any more than she did last time. They were almost an hour late, and stayed about 2.5 hours. At the end, I asked what I owed (already had the $140 plus tip in hand), and she told me $280. Yes, almost $300. I asked why it was so much, and she said that this time they did a deep cleaning. Now, although I was busy, I did not notice one single thing that they did differently than last time. We made very little conversation, but I found it very disturbing that she asked me what I was selling the house for. Normally it wouldn't make me raise an eyebrow, but it was pearl to me after she left that she was basing her charge on a couple of facts; first, she assumed that since my mother had died and that I was selling the house, that she would not have this account any longer. the fact is that I need be her for quite a while and had intended on reading her services as long as I was here. the second factor is that she seemed to presume that I was left a house and money, neither of which I have. She took advantage of the idea that I inherited money, and could afford to pay more than I had before. To me, this is the epitome of unethical business. I spoke to my neighbor, whose cleaner stays for about 8 hours at a price of $175 and tackles every single surface. I finally wrote to Blanca to express my concerns and feelings, and she repeatedly said that she did a deep clean. She did not attempt to refund any money, nor resolve the situation. I would sign sworn affidavit if I could; she did NOT clean any deeper than she did the first time. More importantly, when she arrived, not once did she ask if I wanted anything more than our original service agreement. She took it upon herself to charge me literally DOUBLE what she did the first time. Then she drove off like a bat out of hell. On top of that, she did not clean the inside of the fridge, which they did last time. There was so much dirt and small pieces of debris in the nooks and crannies of the kitchen. The bathroom caddy still has goop on it. The pictures in the bathroom were not wiped, which I wouldn't mind except that this was a DEEP clean according to her. I have attached pictures. I've worked grueling 16 hour days on set and made about $300. This woman worked 2.5 hours and made the same, without my consent. If you choose to use her service, be SURE to outline and agree upon what is included in a deep cleaning vs a regular one, and the price. Otherwise, she'll slap you with a price based on the assumption that you are rolling in money. And, how very sad and unfortunate to take advantage of anyone who has experienced the loss of a loved one.

Wow! Beyond what we expected, Rosa and her team made our bathrooms sparkle in ways we never knew…read morewas possible. This is the best they've looked ever since we've lived at this house. We highly recommend! Great with communication, reasonable price, and a team who isn't afraid to put the work in! Thanks again!

Rosa and her team provided me and my family with a fantastic cleaning service. I contacted Rosa a…read morefew weeks to schedule a cleaning, I had to reschedule due to a conflict, and Rosa was flexible and moved the cleaning date. On the date of the scheduled cleaning, Rosa's team arrived first and got quickly to work. They brought their own cleaning supplies and tools needed. When Rosa arrived her and I walked through my condo to discuss needs and expectations. The condo was in need of a deep cleaning, however, Rosa and her team went beyond my family's expectations- inside the oven, and the refrigerator were the wow factors. So much so our teenager was impressed. lol. Rosa and her team were thorough, efficient, and well worth the cost of services. Also, for a three bedroom condo, it took them close to 3 hours to complete the cleaning. We are definitely planning on scheduling a future service with Rosa and her team.

The owner and his son were very professional, and extremely nice people! They cleaned approximately…read more2000 ft.² of carpet in my home, and it looks great! The price was less than I had expected, so an excellent value in my opinion.

Never returned my call. Can't recommend them at all. If a business wants new customers, they need…read moreto respond. I requested a quote via Yelp. I specifically asked for your business and never received a reply.

I really wanted this to work out, but the experience was consistently disappointing. They were late…read moreevery single time and never once communicated that they were running behind. During the first visit, they told me they don't move items -- something that should've been mentioned upfront -- so we had to address that on the spot. The second visit, they showed up hours late with zero notice. And then they canceled right before the holiday, even though they'd had two weeks to let me know they couldn't make it. Overall, very unreliable and unprofessional.

She cleaned the common areas and the main bathroom. She did a fantastic job, thank you and happy to…read morehave you servicing us regularly. A+

I wish I took before and after pictures. I was ready to replace the carpet in our house until Moe…read morecame to the rescue. He cleaned, refreshed, and revived our carpet after having been soiled by teens over the last 10 years. The carpet is back to its former glorious off white color and we're so thankful! Don't hesitate, Moe is really the best!

Kings is the best, hands down. They never let me me down and are always fair and reasonably priced.read more

This company was amazing. Franchesca is a very nice and informative person and so was Martin the…read moresupervisor. This company is super organized especially how they have a gameplan checklist that asks you about every small detail you want for cleaning and the priority level. You do not get that from any other cleaning company. I have tried many different ones from private to corporate and this is top notch! My wife is very hard to please when it comes to the cleaning but she was blown away and satisfied. The cleaners did an amazing job and everyone was super patient and helpful. Please give this company a chance and you shall see for yourself. Great service, fast and efficient!

My first clean was wonderful but the recurring cleans turned into a nightmare. I made it very clear…read moreI wanted a deep cleaning every 2 weeks because I have severely disabled children and 2 cats. I really tried to stick it out with Excellence Cleaning Pros but I couldn't any longer due to the lack of quality. Some of the issues I encountered were dirty dishes and dirty cat bowls being put in the cabinets with my clean dishes, trash being put where I put my skincare and dental products, vacuum and mopping wasn't done under my kitchen table or in places that weren't in the easy path of the major areas, dishes being placed in the dishwasher cluttered or so disorganized that it would cause damage to the dishes or closed food containers not allowing them to get properly washed, the floors being mopped with a microfiber towel leaving streaks and only picked up surface dirt but not getting anything sticky. I brought my issues to Francesca's attention and she kept telling me that they are doing a regular clean not a premium clean and if I wanted premium.... even after I keep saying everytime I want my apartment deep cleaned because I have a busy life and disabled children that are on the floor especially my son since he cannot walk. Francesca also would say she's trying to keep me in a budget and keep her team within their cleaning window. I never said I had a budget only that I needed the apartment cleaned before my children came home from school. When we first started services my husband and I spent at least a couple thousand on cleaning and organizing in the first 2 months so the money wasn't the issue for us to add on time or services. Francesca and Martin do great with cleaning and organizing however the staff lacks proper training. I am having to clean after the cleaners leave and when I bring that to Francessa's attention she again acts confused and asks me yet again if I'm wanting a premium deep clean instead of standard and I always say yes. I kept saying I didn't want a basic wipe down because that doesn't meet our needs as a family. Then the invisible budget gets brought up again. When I say I want everything in the kitchen wiped down top to bottom she said that she tells her staff to only worry about the areas that are highly touched and do a quick wipe to make sure there's time to focus on the more problematic areas but we touch all areas of our apartment including the lower cabinets were my son is always at a lower level since he cannot walk. I really wanted to make things work because I need the help with my home upkeep and to take some of the load off my shoulders but it just didn't work out. Very disappointing. If you need a one time clean or very very very light recurring cleaning then sure they can do it but outside of that I would not recommend them to anyone needing thorough cleaning on a regular basis.

Great communication and service! One time cleaning for our home and she was prompt and professional.read more

I would like to recommend Carmen and Magical Maids cleaners. They did a deep clean for me and did…read moresuch a great job, the place looks so much better! They worked into the evening to do a thorough job, which i really appreciated. I will also mention that her communication was excellent, as other companies made appointments but didn't show up, but she let me know when they were running a bit late so I wasn't wasting my time. Very kind and hard working. Thanks, Carmen!!

Candida did it again! Superb performance on cleaning my home thoroughly and beautifully! They…read moredidn't hesitate to clean my place the way I wanted it, with natural non scented products.. Also they made sure to leave everything spotless.. No dust! No grime! No inconsistency and I'm so happy even more that my place looks better than I had it.. They are busy people, so please book them ahead of time so you can get the quality and best service! Thank you again! -Rommel

We were expecting family from out of State to visit. We needed a deep clean for our house. Candida…read moreagreed to do the job. She had to change her arrival time a couple of times, but we were able to agree on a time that worked for both of us. Candida and a helper arrived on time and they spent almost 7 hours doing the deep clean. Both of them worked very hard and the results were impressive. We had to pay more than we normally pay for cleaning, but this was a deep clean and we feel we got ours moneys worth. We agreed to have Candida come back once a month to do normal cleaning. Candida is a hard and effective worker. We are very happy!