I am the manager for an auto repair shop in Lake Forest, and occasionally use this location…read more Particularly, I want to mention Kenia in the parts or wholesale counter. Working in automotive service for a long time now, you get to learn that knowing about cars is not exclusive to male or female these days, but for many working in the business, you often encounter that the employees are just working - they don't know anything or take an passion or interest in cars and how they work. So I have dealt with both males and females who just don't know anything, and it's rather disappointing. Everyday customer are relying on their expertise. Kennia is amazing. She is thorough, detailed, and goes out of her way to help and find other solutions, proactive, when me, a little shop - is in need of something. She is very knowledgeable. It doesn't take a lot for someone to take the extra step - and it shows. She doesn't have to, but she does anyway. Too many times, these days, we all become satisfied with doing the bare minimum, and don't think about the business or where our heart is it with doing the right thing and the best job we can. I pray she receives the recognition she deserves, because she makes it a pleasure to work with - you can trust what she does and recommends. Great job!

Stopped in as I needed a few items to finish a project on my 4x4. I found the parts and checked out…read morewith Enrique. What a terrific person and excellent customer service. He actually has a personality and has a discussion while checking out. I compliment his excellent customer service skills and must note that it's people like Enrique who make the world a better place. Highly recommended

WOW! Super friendly and helpful staff, I'm only sorry I don't remember the name of the gentleman…read morewho helped me -- not only to find the right wipers for my car but to INSTALL THEM! From the moment I walked in, I noticed how clean and organized the store was, and was given undivided attention until my visit was complete. Also a great and convenient location with sufficient parking, easy to get in and out.

Huge shoutout to Tyler at the Mission Viejo AutoZone. I needed a warranty battery swap, but my car…read morerequires special programming that AutoZone can't do. Most employees would have just said "sorry, can't help you." Tyler went the extra mile. He used his personal battery starter to get my car running, made calls to other shops for me, and stayed past his shift to make sure I had a plan. He genuinely cares about solving the customer's problem. Tyler is a rockstar. Christy was also fantastic--she offered alternatives and handled all the paperwork smoothly. Together, they made my day!

Just presented here this morning for a battery change on my Audi. The battery itself was buried…read moreunder the rear floor mat, covered by a battery cover, covered by the spare tire. Once you have visible access to the battery, a bolted down stay bracket held everything together. Connected to the bracket was a battery junction box. I applaud the multiple technicians at AutoZone who not only were patient in figuring out how to remove all components safely, but also helped with the installation and calibration of my new battery. German cars are complex, and I'm fortunate that the main mechanic Bruce was able to solve the disassembly mystery.

So so so grateful to Jose! I'm pregnant and was driving…read morearound with my 1yr old and MIL who's just had surgery and every stop we were making was having my car battery stall even after jump starting it 2 other times! I parked it around the corner from the shop because there were no spots near the front and even so, Jose helped me choose the battery and install it!! Literally a pregnant woman's hero

We came into O'Reilly Auto Parts stressed out and totally clueless about what to do after dealing…read morewith a broken fuse, but Ty completely saved the day! From the moment we walked in, Ty was incredibly patient with us as we explained what was going on. He took the time to listen to what we needed and walked us through everything step-by-step. We even ended up having to come back later the same day to pick up a few extra items, and Ty was just as helpful, kind, and attentive the second time around. Outstanding customer service like this is hard to find. Thank you so much, Ty, for turning a frustrating situation into such a great experience! We'll definitely be coming back to this location for all our auto needs.

There's a gentleman who has helped me a few times with routine maintenance items, and he's always…read moresuper helpful, kind, and informative. I've also brought my used oil here to recycle, and the staff always lets me know about current deals and savings. Great customer service every time!

Service was pretty quick and prompt. Very limited parking here with some auto business posting…read moresigns for designated parking spots. Other than that, I had a great experience.

Stopped by bc my air pressure light came on- quick service, filled tires for free and lmk the…read morecondition of my tires without an upsell. Went to discount tire in Irvine and they said I needed two new tires - immediately. This service agent said my tires were fine for now and told me what to look for before getting new ones. Seems like a trustworthy establishment.

I never thought I would be reviewing an auto parts, but here I am doing exactly that. I was in the…read moreshopping center across the street from Kragen when my battery decided to take a crap, luckily there was a friendly older gentleman who saw my misery and jump started my car. I immediately drove across the street to have my battery checked...yep no good. I purchased my battery (reasonable price) and the young man helping me at Kragen asked if I needed help changing the batteries out...um ya, I didn't think they even did that for you. Things were starting to look up, I was so glad I didn't need to go any further to complete this task. Well turns out my car isn't that easy to pull the battery out of but he remained friendly and patient and helped me get the battery replaced. No kidding he spent about a good half hour on my car and honestly he really didn't have to so I was greatly appreciative of his efforts and made sure to tip him for his time.

When it comes to car parts its hard to tell what's more important; selection or customer service…read more Ideally one would prefer to have both. With most of the smaller auto parts stores like this one you go there because it is the closest one to your place. I go to this Kragen because it is close. For the most basic needs you'll be ok. Outside of that you might have better luck winning the lottery than you would getting knowledgeable help. It's not even that the people that work there don't know anything about cars, its that they know just enough to look up a part and tell you the price. However I don't go in to places like this expecting a lot. This is more of a "you wont be surprised" review than anything else. My only beef with this place aside from being entirely underwhelming is that most of the staff can't seem to be bothered when you need help. Come in Lo-riding your expectations and possibly leave listening to "You cant always get what you want" by the Rolling Stones, because, really, you can't always get what you want but if you drive here sometime you might, get what you need.

It's a fantastic store, and it's such a shame that they're going to shut it down. They're currently…read moreholding an "everything must go" sale, offering a chance to grab some amazing items at great prices.

I highly recommend this Advance Auto Parts location! Everyone is extremely helpful and…read moreknowledgeable. I needed new windshield wipers and Jose immediately helped me and even came out in the rain to put them on my car! I'm so thankful for him and this quick experience. If you ever need someone knowledgeable and fast then this is your place!

Good inventory of detailing supplies : good customer service. Used them over the yearsread more

Very extensive collection of detailing products and the staff is also helpful with product…read moreselection. Super competitive pricing and it's good to support a local small business instead of just going online for detailing products.

Shout out to Preston at this location for exceptional customer service and a great amount of…read morepatience. Too often folks are quick to complain and yet fail to give credit where credit is due. Very thankful for assistance with finding parts to change a blinker. Give this guy a raise

Stopped in for items I need for an upcoming oil change. The moment I walked in, the Manager, seeing…read moreanother employee was helping customers, asked how he could help me. He got info on my car so he could find an oil filter, and gave me several choices from computer screen. Recommended one of the less-expensive ones, saying it's one he recommends a lot. Got my oil and motor flush, he had my filter. In and out in less than 10min. Now THAT'S SERVICE! Didn't get his name, morning shift on 2/25. Great job. Would return here again based solely on that experience.

Although I didn't have any service done to my vehicle, I still want to take the time to post this…read morereview for Max, who was inside the shop when we arrived a few hours before closing on a Sunday afternoon. Some idiot dropped a significant piece of wood from their vehicle onto Aliso Viejo Parkway. I was not able to break suddenly because there was a car behind me and I couldn't swerve to the right because there was a car in that lane so I sadly had to make contact with it. It caused a leak undercarriage so we needed to find out more critical information about it. Max was able to get us in and give us an assessment within an hour or so, without charge. Many places will charge an assessment fee but Pep Boys did not. Thank you so much for taking on our urgent situation, providing us with an online diagnostic with photos, and with next steps - at no cost. We really appreciate your kindness and understanding!

Place was friendly and professional. Fernando helped and made sure that the service was done in a…read moretimely manner. Thank you very much Fernando!!