They are professional and friendly. I always feel completely confident in everything I need…read moreaddressed with them. They always make time for me and take the time to explain things. I would 100% recommend them for your auto needs!

Let's start with a fun fact. I am an educated man and before you accuse me of being Braggadocios,…read moremy college history applies to this review. I hold 3 STEM degrees with the first of which being as a Digital Audio and Video Engineer. You would think with that background, I would do my own car audio, but it's a different discipline. I can remix the hell out of your favorite song, edit a video worthy of a Marvel movie and acquire a satellite signal, but I don't have a clue about this area of electronics. For the past decade, my car stereo has sounded terrible. Since CarToys did the original installation 12 years ago, I assumed they would be the perfect choice to restore it to it's original glory. Unfortunately, over the past decade, I have spent between 6-8 hours in each of CarToys locations including Southcenter. Federal Way, Bellevue, Issaquah, Totem Lake and Burlington. With each visit, I was sold more equipment without any improvement in fidelity. Feel free to check my review soon, I will be updating each of those locations with my personal experience. Realizing I needed to step outside of the box, I thought I would try the south sound since everything from between south Seattle and Bellingham had failed me. I called a place in Lacey based on positive reviews. I won't name them, but when I explained my situation, they told me they were busy and couldn't get to me for 4-6 weeks, believing they were the best choice, I agreed, then they revised their position to, We'll only do the work if you purchase product from us. I advised I already had the gear for the job, so I wouldn't be buying anything from them, except labor. At that point, they referred me to two local shops, one in Lakewood and Waves. When I asked which shop they recommended most, they advised the Lakewood shop. When I called Lakewood I got the same attitude. It started with we're busy and it will be a while and when I agreed to the wait they changed their tune to, we'd rather not work with customer supplied equipment. So finally, as an act of desperation, I called Waves. They really didn't want to quote or accept the work without seeing it, but I explained I was in Seattle and didn't want to make a dedicated trip for something I thought was simple. I advised I thought my system was out of phase and if it's not out of phase, I have replacement amps to solve the frequency issue. They agreed to do the work, but were also busy, so it took nearly a month to get in. I made the drive today and met Shop Owner, Jeff. Intelligent, easy to understand straight-shooter, that demonstrated a clear desire to ensure my satisfaction in service. He asked questions, gave updates and also got approvals on his approach. In the end, the issue was exactly as described, the system was out of phase. This is why you use experts. There was a time, I think, when at least the shop manager at CarToys was wise and assuming they blessed all the work that left their shop you could be certain you got what you paid for, but since CarToys restructured those roles to be commission based, that is why their solution is always to sell you something. Here is the deal. There is more profit in labor than product. Rather than selling me marked up merchandise that I don't want or need, provide quality, efficient labor. I couldn't be any happier with Waves and their positive reviews and scores represent the service they provide. Yeah, it was an hour each way from Seattle, but I don't regret it, and any audio needs I have, Waves will be my first call. Everyone there was professional, courteous and pleasant. And at no point, did I believe I made the wrong choice coming in.

I just acquired a 2019 Corolla and it needed a little help. I work as a mechanic and I was pretty…read moresure I could do the job of adding a stereo but, opted to use these guys as I was unsure of the module programming that might be involved. I had shopped a few of their competitors before I walked in and they were significantly less than the competition. then it came out that the competition was going right for top tier equipment just because they'd make money. they made a recommendation that would cure my major issues. the rear speakers blew in the car (apparently JBL factory sound has this problem pretty frequently). I replaced them and the sound from them was just painfully bright. I wanted wireless Apple CarPlay as I was considering it a safety feature. in other words, one less reason for a phone to be touched in the car. anyhow, both problems could be solved with a head unit swap. initially, I was pretty unhappy with what I ended up with. the factory microphone was NOT retained, the fader was INOP and the display didn't dim with the headlights. I expressed my displeasure at this and then it came out. the adapter (car interface) was not doing the job it was supposed to do. the "right" module took a call to the manufacturer to find because of the year make and model of the car. once the right parts were found, I returned, dropped the car off and waited to be called. this worked out pretty incredibly. he refunded me for the parts that didn't do the job well and charged me the difference for the better module. no extra labor. so again, I would highly recommend this business. they've been around for at least 10 years that I'm aware of. great service from good people.

Got a subwoofer/amp installed in my new Subaru, and I'm very glad I went to Sight and Sound. They…read moreare pros and did a wonderful job. Thanks Ron/Sight and Sound!

Recently, Aaron put in an aftermarket backup camera on my 25 year old truck. He did a great job,…read morebut when we were driving it, I noticed the lights around the camera were on all the time, not just when backing up when the camera was on. He got the truck right in after I called him and fixed the issue, no charge. I would definitely use this company again! Very knowledgeable and great service!

Was called to do some rubbish removal for THUNDER AUTOSOUND. Great company and owner to do business…read morewith. Very understanding and easy to work with. Was glad to do business with them. Thank you for having a dry building to work in on this day....

Can't say enough great things about these guys! I had great service here that went above and beyond…read moreand both brothers were so helpful and accommodating. Job was prompt even though they looked busy, and came in under quote, which I already thought was reasonable. After, they took the time to talk to me and give me helpful, straight-forward, honest information and make specific recommendations for next steps for things their shop doesn't do. Just a great experience overall, I would recommend them to anyone and though they're not the closest location to me, this will still be my number one place to go next time!

I had Olympia Audio install a remote start, back up camera and audio system. They did an amazing…read morejob and laid out the whole cost of the work before hand, no surprises and very reasonably priced. Also very helpful and patient when I have had to call with some questions. I would highly recommend this business for all your audio needs. They have all my business.

Jay and Jesse are the best in the area, whether it's a simple upgrade to add CarPlay to your…read moreexisting car or a full speaker, amp, custom enclosure and sound deadening package.

I recently had my dash cameras installed by Audio Northwest Car Stereo in Lacey, WA. I can't…read moreexpress enough how happy I am with the whole experience! From the moment I walked in, the team was super friendly and professional. They installed the cameras beautifully, making sure to hide all the wires and cables, so my car looks neat and tidy. I found the dash cameras to be easy to use and very affordable, especially since I wanted a high-quality product that fits my budget. I also wanted cameras where I could transfer the recorded videos to other computer devices, if need be. Well, a few weeks later (after installing the dash cameras), I was involved in a car accident. After reporting the accident to the police, I contacted Jesse and Jay at Audio Northwest Car Stereo for help with the insurance process (as I feared that the other driver had badly damaged the cameras in my car, and I thought that the cameras did not record the accident, I was wrong.) The cameras did record the entire incident. Jesse and Jay were fantastic! They really went out of their way to guide me through everything! Long story short, once the car insurance companies involved received a copy of my recorded car accident video, immediately the insurance companies worked diligently to resolve all of my concerns quickly. I swear by my dash cameras!!! Highly recommend Audio Northwest Car Stereo at 4708 Pacific Avenue SE, Suite A, in Lacey for all your audio needs! They have always provided me with consistent outstanding customer service and I love their dash cameras! Thank you Jesse and Jay! You guys are the best!

I just left here and Greg is absolutely phenomenal. its the second time he put on his super cape…read more for me and I can't express enough what amazing knowledge and customer service he has. 10 stars my black exhibition is cruising with music once again. highly recommend.

Excellent service and products! Scott perfectly installed a top of the line Memento dash cam, front…read moreand rear; the 4k quality is fantastic and the front cam view is wider than most on the market. Greg at the front desk is super knowledgeable and helped select the Memento and also my re-tint of the windshield and front row side windows; I picked the top of the line ceramic film which has excellent heat diffusion (since I am moving to Hawaii, the tint laws were quite specific and Greg and the tint crew professionally applied the required 70% VLT. I love how it looks! The owner was also there overseeing the busy shop and she does a great job! Well-stocked and new paint, etc. Scott has installed alarms, sound, dash cams, sound insulation on my last three cars; he is the best in the Northwest, no doubt!!

Abraham the owner saved us, he did a job replacing a door lock actuator on our 2016 Charger.. Mind…read moreyou this is a very hard job to do, not only removing the front door panel, but there also is a inner panel, along with the cables and and all the BS to get it done.. He accomplished this painful task in 2 hours, needless to say he on top of things and very nice to deal with.. Also a very fair price for the job..

Stopped by this afternoon as I was having trouble with my stereo. I was pleasantly surprised that…read morethe owner not only had time to check it out, but he diagnosed the problem and came up with a solution and repair within an hour and my total bill was way beyond reasonable! Can't say enough about the customer service, quality of work, and affordability of this business. It is so refreshing to have a business like this I our local area and I highly recommend them to meet your car audio needs!

Best people and service!!! Great work guys!! Love the receptionist! They tell you everything there…read moregoing which is refreshing!

Have used them 3 times for different vehicles (windshield replaced, tinting and chip repair) and…read morethey are honest, efficient and friendly!

I couldn't do a no star review or even a negative, her are the facts, AVOID THIS PLACE at all…read morecosts. I called first to ask what it costs to install a radio, around $200 bucks cause I had hardware. Drop off car, it could be a little more, okay fine. Pick it up, $498, I was like for what extra, I got the whole dog and pony show, fine I paid. My car initially had the stock stereo with aftermarket speakers, in sounded good, I just wanted an upgraded deck. I bought the stereo from a reputable dealer, used my vin and got all the parts. I get in my car drive away and I kid you not, I've heard factory 80's vehicles stereos sound better. It is a $400 deck, it's sounds like dog shit. I immediately come back and tell him it sounds off and even the subwoofers were not working, he agreed and told me to bring it back cause it's the end of the day. Mind you, I live 35 minutes away. I come back, leave car he calls back and says it's the wrong part, I asked 3 times what part, I got 3 different things. Eventually he lands on the harness, I supplied wrong harness, shouldn't you know that upon install and QC after you finish your job? Shouldn't that have been caught before they installed, and why would you initially deliver the car undone? He told me he'd get the part and make it right, that was aug, it's now the 29th. Oh, along with my subwoofers not working, the satellite radio not working either and crooked deck install. Again, 3 and a half weeks later, today, I pick up my car and he wants to charge me over $100 more, for a job they didn't complete and do right the first time, still blaming me for the wrong part, seriously i thought they were the professionals. By the way, I called customer service on the radio and showed them my parts via pics and invoice#, they said those are the right parts. The company I ordered the stero from was apologetic of the inconvenience, not of their own but what I was going through and gave me a free xm tuner for my deck, that's how you do business, not the way Advanced Automotive services is doing right now. So here is me waiting for the cops they called, to explain why I refuse to pay anymore money for this terrible business, fraudulent service. DO NOT GO HERE! Oh last thing, he refused to give me either statements. Pics of crooked deck install, trash from install, and couldn't even put shift boot back correctly.

I went there for an oil change in a 2017 Mercedes van. When I dropped it off, they told me it…read morewould be about $200. When I picked up, I had to pay $300. The reason; the van took 13.5 quarts of oil. The last oil change from another shop was $168.