If you're looking for the definition of amazing customer service, look no further…read more Mike is truly an outstanding guy. He went above and beyond my expectations from start to finish. He and his team worked their magic at the shop, and the entire process was smooth and stress-free on my end. Besides the transformation of my car, what also really stood out to me was the communication. Mike kept both me and my boyfriend updated throughout the entire process and was always upfront about what to expect. He told us it would take a little over a week--and he delivered exactly as promised. Huge thank you to Mike and his team for taking such great care of my car You guys absolutely earned this review, and I'll definitely be recommending you to everyone I know.

I had been recommended this place by another automotive business for a big scratch along the…read morepassenger side of my 2023 Nissan Leaf. I had been putting off dealing with the scratch because the last time i had a fender bender issue and had to go through insurance with an auto body shop, I'd had a bad experience with the rental car company they used trying to pin me with a ticket that wasn't mine, and long crazy story unrelated here. I had gone back to the same auto body shop (because it appeared they did a good job and they were very nice people, rental car not really their fault). But even though, to me it looked like a smaller job, they told to me it would be another biggish job, reaching into near $5000 to repair with panels, bumper, and paint repair, where I'd need a rental car co again so i had put it off, for fear of using rental car co, plus i have a $1000 deductible (ouch). To make a long story shorter i came into Downtown auto, upon referral, and met with a very nice guy, Martin. He took a look at my scratches and actually buffed them all out on the spot! (wow!) and gave me a bid to fix my front bumper for less than my deductible so i wouldn't even need to go through the insurance and rent a car! Plus, he said it'd be done in like 2 hours. I made the appointment and can't wait to update this review further. Btw, it's a comfortable waiting area, with nice glass viewing windows to see what's going on with your ride. And if you need to make a Costco run that day? It's conveniently located right across the street!

The idea of a family business with generations working together is like a super power. Everyone is…read moreinvolved in both building and maintaining quality. I don't worry about my vehicles here. They fix them and tell you what is happening. Shout out to Jacob, who handles customer service. Not an easy job when things are broken... They take pride in their work and the prices are fair. They treat their employees well. Best of all, I don't worry anymore about getting my vehicles repaired. And, I own old vehicles... :)

Wayne and Sons is a lifesaver! I had originally had my car towed to a AAA service facility on Baker…read moreAvenue. Do not go here!! They damaged my car and trashed the interior THEN said the vehicle needed a water pump that would be $3,000!! I call Wayne and Sons (heroes!) had my car towed there. Their customer service is top notch and I'm back on the road for $1700 out the door. The people at Wayne and Sons are kind and HONEST! I will never go anywhere else.

The part was repaired, I think everything is ok. The front office lady had a bit of difficulty with…read morethe payment arrangement, but that was cleared up quickly.

Everything was smooth and easy. Great technicians and professional staff. Would recommendread more

We sent our Jeep Grand Cherokee Overland in to address a squeaky seat that Jeep could never fix…read more The staff at Pacific Coast Custom Interiors was knowledgeable, extremely helpful, spent a great deal of time fixing the issue. Customer service is OUTSTANDING. I also had the opportunity to see their full custom interiors on a few project cars at the shop and they do excellent work.

I bought a 2023 Mach 1 Mustang that had mysterious, puckered front seats. Pacific Coast diagnosed…read morethe leather insert had shrunk and hardened from sun and heat. Without having to buy the alternative ( new Ford covers), P.C. replaced the black leather with a perfect perforated match and a stripe of color to match the Grabber Blue exterior. The seats are better than factory and comfortable again. Great job, great price and timely. More of my cars are headed their way!

Sergio got me in quickly, was very straightforward about the problems and options for repair, was…read moreupfront about cost, and charged way less than the quote I got from my regular mechanic. Highly satisfying experience. It's a no frills shop, everything you need and nothing you don't. Got my 2012 Toyota Camry automatic transmission rebuilt in less than a week from when I first contacted the shop.

This was our second go around with this shop. We gave the benefit of the doubt so we went back a…read moresecond time. This business lack communication skills. We were told to drop off our vehicle on a Tuesday, so we did. By the time Friday rolled around WE had to call THEM to find out what was up with our vehicle. Their reply " we're still looking at it". The truth was, they hadn't even looked at it and it was being stored at their warehouse. When we finally had enough, we told them we were picking it up on Friday at 4 to take it elsewhere and they didn't even have it back from the warehouse in time for us to pick it up. If you don't have time to fix it, don't invite the business. First time shame on you, second time shame on me. There'll be no third time and definitely no thumbs up recommendations.

Got me in Fast got me out. Fast keeps following up to see how my trailer is doing, but it was a…read morepretty simple fix.

Save your time and money. Everything is ai including my estimate and appointment i scheduled then…read morethey rescheduled it without confirming it with me , horrible automated system until it comes time to pay, they charged me half of what I was quoted and did zero work I called 4 times couldn't get through the ai system and took hrs for a call back

I won't even try to bore you with my Intoxalock Tragedy, but here's the point I'd like to instill…read morein anyone who is considering using Cartunes... If I was still married, I'd go to Cartunes for marriage Counseling!!!! Why, you ask? Because Nicole and Sarah have gone soooo above and beyond for me in handling issues that I just honestly was incapable of solving on my own. ABOVE & BEYOND!!!! I don't even have the words to express my gratitude and overwhelming thanks for all their support and impressive customer service!!! They actually care I am a San Francisco, born and raised, new Santa Rosa resident who absolutely recommends this establishment for all your auto needs! Thank you Cartunes, and especially, Thank you Nicole and Sarah!!!!!! S.pucci

We got a subwoofer installed in our car about a month ago, and I've been loving it!…read more Everyone at the shop was SUPER friendly and attentive. Customer service was fantastic overall. They completed the job in one day and it sounds amazing! We were there while they were finishing the installation, and I could tell they paid great attention to detail. Well worth the price. Thank you!

I'm not sure what is a fair star judgement. The workers are always friendly but so slow... Really…read moreslow... Even if you buy a part online for pick up and have it paid for with a receipt in hand, you still have to wait in the line that is never less than 5-10 minutes wait, then they slowly proceed to check out the item that you already paid for and have the receipt for and for some reason you have to wait for this ridiculous process bc they can't do it behind the scenes, even though you already ordered and purchased the item and it should have already been reviewed and removed from inventory. The phone is always ringing off the hook. There doesn't seem to be any AC inside the building. They do seem to have almost any car part you could need or want and the worker's all seem to be knowledgeable so that is why we come here regularly.

I should have given this business some love a long time ago!…read more Santa Rosa Auto Parts is the real deal. I've been coming here to get the things that keep my cars going for 25 years, and still seeing some of the same friendly faces after all these years. They are never afraid to go the extra mile. It's not just the service here that makes it the BEST. If they don't have the part (and they probably do!) - they can get them fast - in most cases overnight. Beyond that - they offer high quality house-brand products, as well as OEM-quality products - at prices that have to make the cheapo places cry. Quality, service, and value like this is a rare find these days. Give these folks a try!