Mounted my TVS and 5 cameras around the exterior. Customer service was transparent, informative &…read morethe technician was extremely knowledgeable. No complaints!

I am an independent contractor and was assigned a work order (WO) by Geeks through a third party I…read moreGig platform to install two Clover POS systems, mobile devices and printer for a restaurant. The service call was scheduled for November 2, 2024. Unfortunately, my experience with Geeks was far from professional from the outset. The first red flag was the repeated rescheduling of the service time. I received three calls on the night before (Friday) to adjust the service time, which was unsettling. Despite this, I accepted the task, trusting the third party Gig vetting process for both clients and service providers. On November 2, 2024, I arrived at the site at the scheduled time of 12 PM, only to discover that the address provided was incomplete and the customer name was incorrect. The location was a shopping mall with multiple stores and suite numbers, but the address lacked a suite number. When I inquired about the business name provided, neither the security personnel nor anyone in the area recognized it. I attempted to contact Geeks' dispatch team using the check-in/check-out number provided, but no one answered for over an hour. I was placed on hold multiple times, and my messages via the Gig platform went unanswered. After spending more than 90 minutes onsite without a response, I decided to leave. It was then that I received a call from a Geeks dispatch agent named Marks. Marks acknowledged my messages and provided the correct suite number, though he informed me that the actual customer was FD Payments. I asked him to stay on the line while I verified the new address. Upon arrival, I found a restaurant, not FD Payments as indicated. After introducing myself, the restaurant owner confirmed the POS devices were for them but requested a reschedule due to their peak business hours on Saturdays. While Marks was still on the call, I coordinated with the restaurant owner to reschedule the installation for Monday, November 4, 2024, at 11 AM. Marks confirmed this new appointment with his team and released me from the site. He instructed me not to close the ticket as my time would still be compensated. I logged two hours onsite that day. On November 4, 2024, I returned to the site as scheduled and began the installation. While the hardware setup went smoothly, there were issues with the software installation. The customer initially could not access the email containing the login credentials for the Clover system. Once that was resolved, the menu failed to transfer from the old account to the new one. I reached out to Geeks' support team for technical assistance and requested contact information for FD Payments or Clover. They provided the number for FD Payments technical support, and after extensive troubleshooting with their team and Clover support, the issues were resolved. I completed the installation, and the manager validated the system setup. I then informed Geeks' dispatch team and checked out. Now, nearly three weeks later, I have yet to receive payment for this task. Despite their payment terms stipulating payment within seven days of work completion, Geeks has offered flimsy excuses, claiming they have been unable to reach the customer to confirm my time onsite for three weeks. Secondly they claim not to have any record of me been on site on 11/02/24 This experience has been incredibly frustrating, and I would caution others about working with Geeks unless improvements are made to their processes. See below responses I received from the Geek support. 1.New Oscar Moscoso posted:11/15/24 2:40pm hello, i have tried to contact you in regards to this, you mentioned that you tried to get a hold of us for about 2 hours initially, we have no records of any call that came in that day, due to that we have been trying to get a hold of the eu to be able to confirm how long you were onsite the second time so we can proceed, so far he has not answer, we need to know this informtaion so we can charge accordingly and pay you accordingly