I came here for my first time today to pick up some food for my dogs. First off- yay, competitive…read moreprices! I get TOTW for my dogs, and it as almost a full $10 cheaper here than most places. Also, they have a great stock... I just came in for dog food, but ended up leaving with a cute pink floral pig toy, some organic beef jerky treats, and the prettiest smelling goat's milk soap ever! The woman working was incredibly sweet and helpful. I asked her for a coupling leash and since they were putting in an order, she ordered one for me to come in tomorrow. All in all, this is the only pet supply store I will be going to in Santa Cruz. It has everything that I need: a knowledgeable and friendly staff, an expansive selection, and great prices. Far better than going into a Pet Smart or Petco where the stock is always the same big brands and the employees don't know what they're talking about. ;)

We have had truly mixed experiences with this business. The women who work at the stores and the…read moremale assistant is always helpful, kind, funny, warm. The male owner of the store is often not friendly and not warm to us. In fact, a couple of times he was very rude to my husband, (snappy, up-charged on an item even though my husband pointed it out, threw credit card at him, etc). My husband is a clean-cut, mild-mannered Mexican man -- who truly is non confrontational in his approach to others. We have decided we would rather travel across town than return after recent interactions. :(

I've ordered tack for my horse, and equipment for myself and everything has shown up on time . A…read morepair of boots I ordered showed up with a different insole so you could tell it was there floor model, but didn't have any damage or wear. I called them to let them know as the insoles were different. They had me send a pic and gave me a satisfactory accommodation that I didn't even request. I will continue to shop with them.

The holiday season approaches and The Daughter comes up and says, "I want to get Mommy a present…read morefor Christmas." I breathed a sigh of relief because I had bought her gifts already but knew this was the last one. I ask her what she would like to buy Mommy at the saddle shop? Her eyes gleamed and she had a list. We get there and I believe it is Nicole who greeted us. There is a surprising amount of inventory throughout a well-organized and clean market. I personally know very little about what is needed for horse care, but my 11 year old is practically a ranch hand now, and it was a pleasure to watch Nicole and her talk horses and needed equipment for about 15 minutes. She treated her as an adult and gave objective feedback about each item and let her identify and choose the equipment. While picking out a durable item, I could tell it was quality and I was a little hesitant because I've seen the markup on things like these. I flipped the tag and price was very reasonable, probably comparable to online or even less. So we have high quality inventory, knowledgeable and objective support, a person who works well with younger patrons, and very reasonable prices (not to mention an absolutely beautiful location in Portola Valley). Yeah, easy five stars.

Super helpful Staff for my senior mother's question. Pots painted pretty? They said not yet but…read morehope to one day. And to check back. Super friendly employee she caught coming back from lunch and was not even clocked in. So super service. Thanks.

Such a trash heap of a property. They keep their store hundreds of feet back from the street so…read moreyou'd figure they'd clean or trim maybe once in a while. Nope. They don't give a care about Watsonville and the hundreds of students walking past each day. They will exploit their farming community though! Pick up your trash and broken branches and garbage parking lot. Or go build on Santana Row if you're above us.

We had such a great experience at Boot Barn in San Martin the entire team was amazing all the girls…read moreand the young man were welcoming helpful and full of positive energy the customer service stood out right away with genuine smiles and attention to detail they helped my daughter find exactly what she needed and made the whole process easy and enjoyable the sales were great and the support was even better they truly went above and beyond and made me feel valued as a customer I will definitely be coming back Thank you

Amy is a wealth of information and helped me find a saddle for my 'hard to fit' horse. The…read moreselection of saddles was amazing and Amy helped me find something that worked for my horse and me! And all at a reasonable price! I highly recommend Amy and the selection of horse tack for all your horsey needs.

This place is HUGE and they've got every and anything horse related that you need. From controlling…read moreyour horse to controlling the flies, they've got you covered. If you don't see it, just ask. Every single employee is friendly and helpful. The day that we shopped there happened to be 2 gorgeous dogs working the floor as well. There is a nice selection of riding clothes/outfits/helmets/gear and casual western wear. They even have greeting cards if you happen to purchase a gift for the horse lover in your life. I'm so glad we decided to explore this place, it's much better than the boutique-like places that I've emptied my wallet at countless times. Thanks Western Saddlery See Ya'll Soon

Frank and the rest of the staff there are always so helpful....with all of our horses, we have…read moresupply needs weekly and Western always has a more than adequate supply of products to choose from. I can't recommend them highly enough... they are my go to place for all our horse needs... Thanks Western Saddlery.....

Guillermo, the owner, is friendly and knowledgeable and provides excellent service. We have taken…read morebelts to be repaired, and he does great work. He recently custom-made a belt for me, and it was ready within two days as promised. All of his work is reasonably priced. I highly recommend his business.

Craftsmanship and expertise is seen in all his custom made products. Takes the time to understand…read morewhat the customer wants. Anybody looking for any custom leather work or repair this is the local hidden gem.

Charlie was such a down to earth tour guide. He was calm, relaxed and made our entire experience…read morethe best. I found this place thru Chat GPT when looking for horse back riding on the beach. This place is a hidden gem. $175 to ride for 1 hour and 15 minutes was totally worth it. Ocean front. Will def book again!

DANGEROUS! STAY AWAY. They put my wife on a horse with behavioral issues. The horse was very…read moreerratic and my wife (luckily) insisted on asking for a helmet. After an erratic ride, they had her dismount on the CONCRETE of the parking lot. The owner did not have control of the horse and my wife fell onto the concrete after the horse took off during dismount. My wife has ridden horses for 30 years so it wasn't inexperience that caused the accident. She spent 5 hours in the ER and was told by the Hospital she was "very lucky". However we are waiting for a MRI to determine why her shoulder still hurts almost a month later. When I called this organization the day after the accident I told them the LEAST they could do was refund the rides ($350 - my wife and son) and pay our $550.00 deductible from ER. After being told they would take care of it, they aren't answering my calls or returning my messages. Shameful. Stay away or risk what happened to my wife happening to one of your loved ones.

If five stars is as good as it gets, a Jim Milbrath saddle deserves 10 stars!…read moreI just got my new saddle and have only had three short rides in it, but it seems great for the horse and me. Since it's new it does need a little time to break in from the inherent stiffness of new leather. This experience was great! I met with Jim a couple of times to discuss design and style of the saddle; then he fitted the horses and when the tree came, made a necessary adjustment and made the saddle. IT'S GORGEOUS!! I have never seen such incredible dimension and richness in leather carving before. In 2007 he won the Pro Rodeo Hall of Fame Art of the Saddle Maker Competition in Colorado Springs, CO, in the novice division - a fairly spectacular way to launch a career! I chose Jim because of the exceptional beauty of his art and his location in the Bay Area for getting the horse fitted properly. I'd researched a number of other makers, but their lead time was longer, they were too far for an actual fit on the horse (I'd have to send back facsimiles which I didn't trust as much as actual fitting with professional input), and they were more expensive. This is the best thing I've ever done for my horse and myself. I feel like ROYALTY riding in this bit of beauty! Don't think a second longer - get a saddle from Jim before he's too booked up to deliver in your lifetime - he's a definite standout!