Asking for you phone number and not giving you the points. BIG FOOT, Point... Winner CAUTION! Several locations will not credit you your loyalty points for the coffee you buy. It seems logical if their goal is to boost profits at the customer's detriment. Coffee good, Service good, Ambiance good. read more

I've always had something good to say every time I had Mia, she makes a extremely good interstellar, she's fast, shes kind, I've had problems with other stands (especially Orting and Buckley) but the crew here is great and worth a stop by! read more

I won't stop in again at the Cle Elum store only because my caramel latte cold was pretty disgusting. Not sure if it was the coffee or was it the caramel. I appreciate good Customer Service so when the person taking my order was sitting on a chair, leaning backwards to touch the register didn't sit well with me. Then she left me to do the payment all on my own. I didn't leave a tap. I didn't think it was wise to encourage that type of behavior. read more

This coffee shop is run by a bunch of airheads! Ten o'clock on a Saturday morning, only 6 other customers and they are slower than a bunch of 85 year olds! I asked for hot tea and 10 minutes later got my tea---ICED!! When I said "I thought you understood I wanted HOT tea" she shrugged and said "sorry". No offer to replace it! The food display case was bare and the excuse was "we ran out of food". At 10 in the morning? Drive through must be their cash cow. We (our group of 5) won't go back. There are lots of coffee shops in Sumner that are much better run and more welcoming, read more

I stopped at this location while I was out doing some shopping. I use to go to the Gravity in Orting, but the new employees that have rotated in, make it hard to want to visit that location. I visited the lobby and it was very cozy..such a nice surprise. The staff was very kind. Mia was very sweet and the perfect amount of bubbly. Edgar, I think? Was also very kind. Mia, I think might've been new and he was very kind and helpful to her. Employees really are the face of the company. Even if the drink is amazing, can be ruined by a bad experience. Happy to see this place has both. I'll be stopping by again for sure! read more

The slowest service ever experienced, then messed up my drink still and so overpriced. Took 15 minutes to get one Americano drink. Didn't even let me know, just disappeared for 15 mins then gave me my drink no words. Don't go here. Anywhere else will be much better than this. read more

Everybody that works at this location is so kind and SO sweet! Whether I go inside or the drive through I feel like they all care about my drink and aren't just trying to get me in/out as fast as they can. I'm picky when it comes to my energy and Riley always has suggestions on new flavors I can try and she ALWAYS makes them so delicious, she's the BEST! One time I ordered a hot coffee and it tasted a little off so I drove back and they happily re made the drink for me! 10/10 for this location! You all ROCK read more

Rylee was extremely nice and helpful. Helping me figure what I wanted to order, suggesting multiple options that were her favorite! She got my drink out very quick and it was delicious! Definitely plan on coming back. read more

Love all the great attitudes when I come by to this stand. They are always so happy to see everyone and they have a smile on their faces always. Their energies are always so good and they always come up with the best surprises because I'm so indecisive. Love this stand!! read more

I went this morning around 9:45 a line was wrapped around the building. They weren't outside running lines which I thought was odd. I pull up to the window the girl taking my order finished sipping on her drink before taking my order was super rude. I gave her my phone number she didn't put it in correctly for the points. Just had such an attitude the entire time and then at the end she had the audacity to ask if I wanted to tip and then didn't give me a straw... come on gravity I know we can hire better people than this read more

I am a Starbucks freak and I've been going to Starbucks for many many years... but I just had to try GC. I ended up ordering the white mocha blended and Oh M Gee .... this was delicious!! I have to say that it is way better than the frapps at Starbucks!! Then I decided to try the Force ... WOW!! Very very good!! I think I feel in If only they had more locations!! I would move to only GC!! read more

I would say the latte we ordered was pretty good, The drive through line moved pretty quickly, but the thing that got to me was I ordered a chocolate chip cookie..... thinking it was going to be heated up, or atleast out of the package. Nope. Neither. On top of that it was one of those protein cookies which is not what I wanted at all yesterday morning. Noted, only order beverages from here not the snacks they have listed. Other than that friendly service, and I will come back for beverages. read more

Naima is absolutely amazing! She always has a smile on her face no matter the time of day. She is always so friendly and engages with every customer. She makes my stops at Gravity worth it. I've gone to a few locations, and they don't even smile, nor do they want to interact. Naima is a great asset to your company as well as this location. read more

Maysen was a great barista, I told her I was lactose intolerant and she gave me lots of options to consider. The drink she made was amazing and very glad she was considerate of my needs. I will definitely be back again. read more

This review is not only for all locations that I have visited but also for the amazing corporate customer service. I visit a gravity coffee stand daily and sometimes twice a day. The coffee is amazing and the baristas are so friendly and work hard at making sure the experience is as well. There have been 2 occasions where I have had a problem. First time, my gravity coffee card had a substantial amount loaded on it and it somehow came up missing. I contacted the Executive Assistant District Manager (Zee Pati). Zee immediately went to work on researching my account and providing me a new card. The second time was a glitch in systems where I had tried to load my GC card. The transaction cleared my bank and went into limbo somewhere. Once again, I reached out to Zee. Zee was quick to resolve the problem for me. This company not only provides amazing coffee, a drive thru experience that is amazing and incredible customer service. You guys are a true example of how to treat people. Thank you for all that you do. read more

After grocery shopping, I was thirsty. Decided to treat myself to a peppermint tea. Simple. Just tea. No sweetener. Since tea generally isn't that pricey and it was a warm day... I went for their largest size.. 32oz. Light ice. To my disappointment, it was the nastiest peppermint tea I have ever tasted. $4.21 of pure ick. I didn't go back.. who has time for that? I tried to force myself to drink my $4 splurge but I couldn't do it. Sorry Gravity. You may have tried. But you need to find a better tea. *edit I appreciate the reply. I will reach out to the email address given. Thank you for caring. read more

Me and husband just went to this location. Man taking our orders was nice. But when we pulled up the other guy was handing us a order saying it's a white chocolate americano with peanut butter!?! Like what?! Didn't know where he got that from and then he decided to verify with the barista, turned out it was just our white mocha americano. My coffee wasn't good, horrible shots you can taste how brunt they are! You would think that having a 20k machine baristas would know how to adjust and pour nice creamy shots! Idk if it's the training of if they just don't know how to make coffee but they need to step it up. I'm going to start tasting my coffee before I leave tips because paying $14 after tip for 2 crappy made coffees just ain't worth it. I like gravity but this location sucks. I never leave reviews but this disappointing cuz all I was craving was a nice cup of Joe. read more

We went for donuts in the evening and the menu and options looked amazing but the quality and selection at the time we went (7pm) was not so good. Recommend trying it in the morning. read more

While the rest of Washington opened their doors again Gravity Coffee is still taking precautions and is closed for indoor service.

I drink Gravity every morning, they have replaced my Starbucks habit. I had been going to Buckley, which has the best customer service! I absolutely love the team at the Buckley store. But I found out recently that there is a store in Sumner, which is much more convenient for me. I have gone 4 times now, and I can't believe they are even the same company. What a disaster the Sumner Store is. The staff do not have the same clean appearance, nor the bubbly customer service. They have a difficult time answering basic questions. Today was the final visit for me. I order on the ap, at all of my Gravity stops. Today was no different. When I got to the window she verified my order and then told me they were out of 32oz cups and since I already paid, she would have to give me a 24oz at the 32oz price?! What? Or she could give me two 16oz to equal the 32oz. I opted for the two 16oz, which really didn't sit well with me, but it was the best choice. After arriving to work, a co-worker says to me, "oh, you did the special today, buy one get one free!" Ummmm, nope not exactly. So, I feel kind of ripped off, especially since the drinks aren't cheap. Then she asked me if I got my gift card on special today.....nope. Nobody said anything about a special. Anyway, I love Gravity; just not the Sumner location- they need some help. read more

Unfortunately my last visit to this place wasn't satisfied. First they was really busy talking with each other. Second they messed up my order and they was trying to tell me that I'm wrong. I spend at this place 45 min. I hope I will never gonna go to this place again. read more

I ordered an energy drink light ice and got what seemed like nothing but ice. Never paying $7 for ice again I'll go somewhere else. read more

Gravity Coffee - a hand holding a cup of ice - Coffee & Tea Near Me - Sumner, Washington

As a Veteran and father I care about my community and the people who work in my community that I see frequently. An unfortunate trend in bathroom drug use/drifters led to me attempting to talk a bathroom camper out of the restroom to help an employee who asked for my advise. I also advised her to call police. Subsequently, however I fielded begrudging personal complaints and at times attitude and very poor service, I.e. waiting while a young man by the name of Edgar decided he was ready to serve me. While waiting for coffee Edgar also approached me and in a very strange and awkward manner asked if something was wrong, as if I wasn't supposed to be there. This odd, passive aggressive manner is unfortunately the reason I will travel further to a local, not corporate coffee shop in the future. Support local Mom & Pops coffee shops, much better service. read more

I love gravity but its like a 50/50 chance if they mess up my order. I order a down to earth and always put NO CREAM but somehow they fill it with cream half of the time. It is upsetting to buy a $10 drink you dont even enjoy. read more

This place has amazing an amazing blended mocha, as well as white chocolate! My son also really enjoyed his mango smoothie. Great coffee that is not overly sweet! read more

To whoever was working tonight around 8 PM, you are a terrible person and barista!! The two drinks I ordered tasted like they had expired milk in them mixed with water. Not to mention they were stone cold. I am extremely disappointed in this service. Also, when I pulled up to the window I was greeted by a small young lady with the worst attitude I have ever seen from a business. I have been an active customer at this location for Gravity since it opened and after tonight I will not be coming back!! read more

Omg I have started a great friendship with Edgar and kaylie they both make my day. They have a good vibe great conversation and work hard!! Who ever hired them u did gravity coffee in sumner a pleasant place to go everyday... read more

We loved the atmosphere of this place. The people were very nice and welcoming. I think it was a great idea to offer free beverages to get people in there. I will definitely go back. The flavored iced teas are amazing and they have a wide variety of options. read more

gracyn is an amazing asm!! so nice and gets my drink right every time. she also remembers my drinks without me telling her!! love her sm