Beware of using this lawn service. We were initially so excited to use this lawn service because one of our neighbors has used them for years and has a great looking lawn. We were obviously mistaken. When my husband decided to hire them we had gotten a quote of $40 per mow and $65 for spraying. At the beginning of the mowing season our yard went about a week without being mowed so we called the Grassland office. They told us we had never been put on their list to mow. They apologized and gave us an excuse about having some changes in staff. The front office lady told my husband our yard would be mowed at the beginning of the next week. The beginning of the next week came and went, I called them and asked when our yard would be mowed. The lady at the front desk told me again that they had forgotten about us. She again apologized. The Grassland crew came and mowed our yard again the next day. We went 2-3 mows without receiving a bill from them. Finally my husband decided to call to ask how we would be billed. They stuck a bill in our door for the wrong amount. They had charged us $45 per mow even though we had negotiated a $40 per mow rate. They had told us previously our yard would be mowed every Friday. Our yard got mowed on all kinds of different days (Wednesday, Thursday, Friday, Saturday). We continually got billed the wrong amount. We talked with the owner as well as the front office staff multiple times over about a 2 month period with little improvement in their inconsistent service. Finally my husband decided to fire them and go with a different lawn service. He talked with the front office, owner, and emailed them with the notice of termination of service on 5/15/15. On 5/22/15, as my husband was getting ready for work he noticed someone out in our yard mowing. This was not the new lawn service we had hired but GRASSLAND LAWN CARE AND LANDSCAPING!!! We had fired them more than week previously. He went out and talked with the guy who was mowing and explained to him the situation. The guy told him he had no idea we had terminated them. My husband then called the front office to sort out the confusion and the lady at the front desk told him she had told the lawn crew not to come to our yard to mow, but "they never listen". My husband also tried to call the owner (JT) who had neglected to call him back as usual. Today we received a bill from GRASSLAND for $40. My husband immediately tried to call the front office, but got no answer. He tried to call JT the owner and was sent directly to voicemail. Rest assured we will NOT be paying for their services. I am absolutely livid with this company. They are completely unorganized and careless. Please do NOT hire this
lawn service. They will only cause you unnecessary stress and discourse. I hope this post helps Grassland learn better organizational skills and the importance of customer service. read more