I purchased a bedframe and mattress lot through Estate Sales Minnesota on the K-Bid platform. When…read moreI arrived to pick up the items, I was informed that the mattress was not included. I explained that my bid was placed specifically for the mattress and that the bedframe itself was of little interest to me. I requested a refund on the grounds that the lot was not as advertised.
At that time, I spoke with Corie, an employee of Estate Sales Minnesota. She was dismissive and stated that no refund would be provided because used mattresses cannot legally be sold in Minnesota. She added that, had the mattress been included, it should be considered a "gift" and that I should be "thankful" for the bedframe. I reiterated that the listing advertised both the bedframe and the mattress, and that I had not received the full lot. She again refused to issue a refund and walked away. Not wishing to create a scene at the auction site, I took the bedframe and left.
Once home, I contacted K-Bid by email. They informed me they had forwarded my message to Dana Arvidson, the owner of Estate Sales Minnesota. I also submitted a contact form through Estate Sales Minnesota's website, requesting clarification. After waiting two weeks without receiving a response, I filed a dispute with my credit card company.
Following that, Ms. Arvidson reached out to me, but only after my credit card company contacted her. In her email, she asked me to reconsider the dispute. I explained again that I did not receive the mattress that was advertised and that I was requesting a refund. Ms. Arvidson then falsely claimed that she had previously spoken with me by phone, and that during that call I had said everything was "fine" and I no longer wanted a refund. This is untrue. I asked her to provide proof of such a call (a simple screenshot of her call log with date and time), but after that request she stopped contacting me directly. Instead, she emailed K-Bid claiming she had offered me a full refund, which was also false.
In addition, she asked K-Bid to suspend my account, stating that she was upset by the situation and that I should be satisfied with the purchase because the bedframe "was worth $4,000." That valuation may have applied in 1980, but certainly not in 2025. Regardless, the issue remains that the advertised lot included a mattress, which was not delivered.
Ultimately, my credit card company ruled in my favor and refunded the $150 I had requested. This outcome is what angered Ms. Arvidson most: she assumed she could bully me into dropping the matter, deny me a refund, and avoid correcting the issue. In the end, however, she lost the dispute. Despite her insistence that K-Bid ban me, I continue to bid on the platform successfully under another name.
The facts remain: I bid on and purchased a lot that was advertised as including both a bedframe and a mattress. The mattress was not provided, and I was denied both the advertised goods and a direct refund.