I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

Can I get my logo in the Vector format please? I would like to be able to use my logo on…read moremerchandise to promote my company and need this format so my logo will come out clear.

Great customer service, I needed some stickers same day and he got them done for me no questions…read moreasked. Price was great. And response time was quick. Definitely recommend print that now

I went to ABF prints to print out my wedding invitations and I was lucky enough to have Loretta…read morehelp me print them out and they came out perfect! Highly recommend, customer service was amazing and they were able to get them done the same day!

ABF never ceases to amaze us. We are a large school district and utilize ABF every single time we…read moreneed something done. There is no job big or small that they can't do. They are so efficient and quick. We always knows the items we receive are going to be pristine and more than what we asked for. They truly bring any vision to life. Their staff is wonderful as well! We won't use anyone else. Thanks ABF!

I brought my computer in, thinking it needed a screen replacement. Serditech went out of their way…read moreto find my uncommon screen size, but it turned out the issue was something minor. Instead of charging me for a replacement I didn't actually need, they fixed it for much less. It's hard to find an honest business these days, but Serditech is definitely one you can trust. I also had my daughter's iPad repaired here a while back and had a great experience. Their professionalism, honesty, and top-notch service keep me coming back, and I'll keep recommending them to everyone. Thanks again!

My name of Robert. I…read moretook in a computer and printer for repairs. In one day both were fixed and ready for pickup. Normally I have to leave my computer at a location and they have to send it out. This makes doing my job so much easier and faster. I recommend this place to anyone with a computer or printer problem. The price is also excellent.